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Novotel Surabaya Hotel and Suites

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Novotel Surabaya Hotel and Suites
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804 Reviews from our TripAdvisor Community

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Showing 546: English reviews
Saudi Arabia
Level Contributor
51 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

I like Novotel Surabaya and Suites..  Very nice hotel surrounded by greenery,  nice swimming pool,  the hotel is located a side from the busy down town, their suites just like an apartments with a kitchen and small balcony.  The room rate is very reasonable, Very good location Friendly staff Affordable prices

Helpful?
Thank Sami A
Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Sami A, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of... More 

Singapore, Singapore
1 review
Reviewed 2 weeks ago

its an old hotel and room is abit run down. breakfast selection are limited. sheets has some stains. it was alright for a one night stay but i will consider other hotel for more than one day. gotta look for other hotel next time im in sby

Review collected in partnership with Accorhotels.com

Helpful?
Thank hadi23102016
Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear hadi23102016, Greetings from Novotel Surabaya Hotel and Suites Thank you for taking your time to inform us on your experience during your time at the hotel. Having read to your writings, we sincerely apologize that the experience was not up to your expectations. Please rest assures that we will address these issues to the related department for further follow... More 

Bogor, Indonesia
Level Contributor
52 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 weeks ago via mobile

Had 2 nights stay in the family suite. I like the room with big space of bedroom, nice living room with complete facilities such as microwave, water boiler, dining set, dining table, etc. The swimming pool is nice with beautiful garden and small bar on it. Love the door staffs that kind and very helpful. Will be back to stay... More 

Helpful?
Thank olivia c
Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Olivia C, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of... More 

Level Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 weeks ago via mobile

The second times i stay here, comfy and enjoy the location, love the swimming pool and the garden. Is very nice. But the room is some how i feel too old. The room sometimes is dirty and should be renovated.

Helpful?
Thank Leo F
Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Mr. Leo F, Thank you for staying with Novotel Surabaya Hotel and Suites and thank you for taking your time to share with us your stay experience. We are excited to receive your positive feedback and definitely it will be shared among the team. Your feedback will surely become a motivation for the team to continue in maintaining the... More 

Jakarta
Level Contributor
8 reviews
4 hotel reviews
Reviewed 4 weeks ago via mobile

Staff oke, pool so excited. Breakfast very delicious. Room clean, wifi fast, facility complete. Everything was so fine. Price very compete with others. Have a nice experience in there, if i go to surabAya again i will stay there.

Helpful?
Thank ronaldgeraldib
Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear ronaldgeraldib, Thank you for staying with Novotel Surabaya Hotel and Suites and thank you for taking your time to share with us your stay experience. We are excited to receive your positive feedback and definitely it will be shared among the team. Your feedback will surely become a motivation for the team to continue in maintaining the same service... More 

indonesia,east java,surabaya
1 review
Reviewed 4 weeks ago via mobile

Great hotel on surabaya city swimming pool and alot of tree.you can visit this hotel if you want to go to mt.bromo at midnight.about 15 km from airport juanda international.near zoo and mall like carefour.

Helpful?
Thank cityrentcarsurabaya
Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear cityrentcarsurabaya, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services... More 

1 review
Reviewed October 20, 2016 via mobile

Hotel located in clean and quiet place with a spacious meeting room facilities, good swimming pool, garden view, free wifi access, bar/lounge, excellent room service, multi world's channel television, etc.

Helpful?
Thank hermandk
Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear hermandk, Thank you for staying with Novotel Surabaya Hotel and Suites and thank you for taking your time to share with us your stay experience. We are excited to receive your positive feedback and definitely it will be shared among the team. Your feedback will surely become a motivation for the team to continue in maintaining the same service... More 

Surabaya, Indonesia
1 review
Reviewed October 19, 2016

I always love the atmosphere when I stayed at Novotel. I love the view surrounding, so natural. The employees are helpful and kind. But I found my bathroom's ceiling is ruin because of the shower. Maybe you can check room 312 (bathroom) Love

Review collected in partnership with Accorhotels.com

Helpful?
Thank Sucipriy88
Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Sucipriy88, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 14, 2016 via mobile

Room very good! But than the mess starts! Outside tables was not cleaned even guests who took breakfast or dinner all ready 30 minutes gone ! Waiters stowing rest of bread and cake to the gras to feed the the turtles, instead of keeping breakfast aerial turtle free! ( see Fotos what happens than next) . Cleaning of tables after... More 

Helpful?
2 Thank PaulJoseph22

Travelers are raving about these Surabaya hotels

Surabaya
1 review
Reviewed September 26, 2016

Nice view,Nice pool,Nice breakfast..my kids very enjoyed it.The location of room very nice coz near from car parking..but when we arrived,front office didn't tell us about the location of our room so we have to ask the others..very confusing..check in&out very fast.Next time we'll stay again.Keep up the good work!!

Helpful?
Thank reta82
Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Ms. Reta82, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Free Breakfast
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Novotel Surabaya Hotel and Suites is a 4 star hotel conveniently located in the main business district of Surabaya. For business trips and holidays, this hotel is the perfect destination, offering conference facilities, a fitness centre, outdoor pool, tennis courts, activities and Dolfi Kids Club. Our 209 well appointed rooms offer comfort and convenience. Enjoy a meal in our restaurant, or relax and unwind in one of our two bars. This is not just a business hotel, but a holiday resort in the city. ... more   less 

Additional Information about Novotel Surabaya Hotel and Suites

Address: Jln. Ngagel 173-175, Surabaya 60246, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range: $40 - $51 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Surabaya Hotel and Suites 4*
Number of rooms: 209
Reservation Options:
TripAdvisor is proud to partner with Priceline, Agoda, Travelocity, Hotels.com, ACCOR, Booking.com and Orbitz so you can book your Novotel Surabaya Hotel and Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Surabaya Hotel Surabaya
Surabaya Novotel
Novotel Surabaya Hotel And Suites Java
Hotel Style:
#19 Luxury Hotel in Surabaya
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Questions & Answers

Here's what travelers have asked, with answers from Novotel Surabaya Hotel and Suites staff and other travelers.
5 questions
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Questions? Get answers from Novotel Surabaya Hotel and Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Deluxe room has great view”
  • View from deluxe room
 of 5 bubbles edziardo, Sep 23, 2016 | Read review
“ask for pool view and avoid ground floor (which is in reality the basement!).”
 of 5 bubbles MarkP361, Sep 7, 2016 | Read review
“choose room with garden view, because if you are lucky you still can see the pool”
  • view from the room
  • room with garden view
  • different coffee cup from minibar
 of 5 bubbles satsumasun, Aug 28, 2016 | Read review
“Stay in the low rise”
 of 5 bubbles NemuriCat, May 23, 2016 | Read review
“Choose swimming pool view”
 of 5 bubbles Palasri, May 21, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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