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a quite dissapointing stay. our room smelled cigarette smoke, breakfast was beyond expectation.. they served the traditional rice fluor porridge without the brown sugar liquid and when we asked it they just said that they ran out of it.. better not served it then. when...More
A bit apprehensive after reading some negative reviews, I nevertheless booked and what a pleasant surprise! Set in a park in the middle of town you immediately feel in a resort: mature trees, manicured gardens, a deer enclosure, 2 tennis courts and in the center...More
Response from Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and SuitesResponded May 31, 2017
Dear Mr/Ms. Duvilla,
Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this...More
Stay here agan 1 night during Lebaran/Ied Day with family. Get the room facing the garden. It's spacious and all is good. Hotel lack of Children Playground, just only small wooden seesaw (Bahasa:jungkat-jungkit) and part of outbound rope tool. The interesting is hotel keep some...More
We had business trip consists of 3 people so we thought we choose the family suites or called apartment. First impression is really not good, when we got into the room, it smells not good and also kind of dirty like no one is cleaning...More
Slightly old hotel, but hotel surroundings like pool and garden are beautiful.
Wifi in room not working and air cond was blowing air only, not cool. Not a very comfortable stay but staff were very helpful to solve all issues. Should have better maintenance of...More
$39 - $51 (Based on Average Rates for a Standard Room)
Star rating provided by Accor.
#21 Luxury Hotel in Surabaya
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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In the evening trip from the airport will be faster as you will be against the flow of cars leaving downtown Surabaya. Avoid morning rush hour. Best time is late morning early afternoon. Baby cot are usually free of charge.