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See all 137 hotels in Surabaya

Novotel Surabaya Hotel and Suites

933 reviews
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Traveler (590)
Room & Suite (147)
Pool & Beach (61)
Overview
  • Excellent16%
  • Very good43%
  • Average24%
  • Poor10%
  • Terrible7%
Travelers talk about
“swimming pool”(60 reviews)
“water slide”(5 reviews)
“garden view”(7 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
All hotel details
Offers from Novotel Surabaya Hotel and Suites
Special Offer: UP TO 30% - EARLY BOOKING
Hotel deals
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Reviews (933)Write a Review
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170
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54
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LanguageEnglish
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87
234
170
77
54
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All reviewsswimming poolwater slidegarden viewhotel areanice bathroomgymdoormanleisurefoodspurposebromo
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1 - 5 of 622 reviews
Reviewed 6 days ago

The room is great but the swimming pool and jacuzzi was dirty and also the heater in the sauna room is faulty. But aside from that I had a great stay. I love the deers because my girls really had fun feeding them. The breakfast...More

Review collected in partnership with Accorhotels.com
Thank Gatot S
Hotel's Favorite
Reviewed November 19, 2017

When i went here.. i brougt my 8 months baby. And the staff always care of us. They ask me if i need a baby box. The swimming pool is very nice and kids friendly. It's a good memory. The breakfast also very delicious.More

Thank Tania E
Response from Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and SuitesResponded December 5, 2017

Dear Ms. Tania E, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that...More

Reviewed 2 weeks ago

I guess I shouldn't have expected too much of a western way in Surabaya but even so I would have expected the Novotel to have been a little more western than it was. We stayed 10 nights for business and found it to be ok...More

Thank tony g
Reviewed 4 weeks ago

Wedding party preparations at 1AM with hammering, drilling, workers talking, etc. A backdrop/stage being built right behind my window. The pool is interdicted because it is filthy dirty. AC electrical cables exposed. WiFi unstable throughout the day. TV image isn't good for the majority of...More

Thank Fabio C
Response from Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and SuitesResponded 2 weeks ago

Dear Fabio C, Greetings from Novotel Surabaya Hotel and Suites Thank you for taking your time to inform us on your experience during your time at the hotel. Having read to your writings, we sincerely apologize that there were few challenges occurs. Please rest assures...More

Reviewed 4 weeks ago

I am satisfied with the accommodation for the price but I am slightly dissatisfied with the attitude of the meals and the employees. The discount stores nearby are too far away, and there is inconvenience in life.More

Review collected in partnership with Accorhotels.com
Thank 병혁최
Response from Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and SuitesResponded 2 weeks ago

Dear 병혁최, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback...More

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About
Amenities
Top amenities
Free Parking
Restaurant
Room Service
Free High Speed Internet ( WiFi )
Fitness Center with Gym / Workout Room
Pool
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Free Parking
Room Service
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Center with Gym / Workout Room
Pool
Bar/Lounge
Spa
Outdoor pool
Tennis Court
Details
Price range
$42 - $63 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Luxury Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$42 - $63 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Luxury Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveler (590)
Room & Suite (147)
Pool & Beach (61)
Dining (20)
Hotel & Grounds (365)
Bathroom (25)
Family and Play Areas (6)
Business Center & Event Rooms (5)
Questions & Answers
Ask a question
ratna w
June 15, 2017|
AnswerShow all 3 answers
Response from duvilla | Reviewed this property |
In the evening trip from the airport will be faster as you will be against the flow of cars leaving downtown Surabaya. Avoid morning rush hour. Best time is late morning early afternoon. Baby cot are usually free of charge.
0
Votes
Room Tips
"poolside ground floor"
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"Pick the pool view.. excelent"
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"Rooms over looking the pool give a great view & are quiet"
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"Room with Pool View"
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