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Novotel Surabaya Hotel and Suites

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Novotel Surabaya Hotel and Suites
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762 Reviews from our TripAdvisor Community

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Showing 520: English reviews
Semarang, Jawa Tengah, Indonesia
1 review
3 of 5 stars Reviewed 3 days ago NEW

if you come with big family, this hotel is a good option to save money, 3 bedroom for less than 1,5mil rupiah. But remember no facility at all for disable persons, impossible to push a wheelchair to the restaurant.

Review collected in partnership with Accorhotels.com

Helpful?
Thank trisip2016
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed here because of a wedding that was held by the pool. The 2 bedrooms apartment were big but very old and bit spooky and has that old smell. Breakfast was a nightmare, never stayed in a hotel that actually ran out of food during breakfast buffeet (it was only 8am) and bunch of ppl got angry saying the day... More 

Helpful?
Thank H4ppytr4v3ll3r

Travelers are raving about these Surabaya hotels

Semarang, Jawa Tengah, Indonesia
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

With all the available facilities (medium size gym, sauna, jacuzzi, cold plunge, big swimming pool, tennis court, basketball court, 2 and 3 bedroom apartment) this hotel is very good value for money. It cost less than USD 120/night for 3 bedroom apartment. However the staffs were very slow to response and not very friendly. They forbid GOJEK drivers to deliver... More 

Helpful?
Thank Irene T
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Nice and cozy, delicious pastries and cakes, great place to just relax and refresh. Breakfast was not a great experience though, the restaurant was not prepared for the number of guests staying at the hotel. Empty serving dishes were not quickly filled in. They needed more than 10 mins to fill in empty serving dishes.

Review collected in partnership with Accorhotels.com

Helpful?
Thank Rini F
Jakarta, Indonesia
Level Contributor
54 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Well... to begin with : they dont have infrastructure ready for handicapped person. My father who's on wheels was having difficulties right from the front stairs. There's no ramp. And although it was ok since our rooms was level with lobby there were repeated commotion while preparing for breakfast downstairs : there were no elevators. To be frankly,their new refurbished... More 

Helpful?
Thank wahyu s
Surabaya, Indonesia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here for leisure with family. Check in was smooth but no welcome drink though. I did receive free early checkin at 12 noon. The hotel concept is green and open air, thus only lobby, mice and rooms are on aircon. The center of the hotel is swimming pool surrounded by mini parks and trees. The building behind are the... More 

Helpful?
Thank Edwin W
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

I used to stay in Novotel once every month when I was kid. It had some sunday activities, like cooking, riding horse, drawing, etc. But I don't see any now. Novotel doesn't have any renovation since then. So you should expect there's a lot of broken stuffs in tour hotel room (It's been almost 15years I think) I choose the... More 

Helpful?
Thank Cindy W
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

This is the second time we stayed in Novotel and we selected pool view hotel room. It is a nice big room in a nice hotel for family vacation. They do not charge breakfast for kids. A nice swimming pool with slider for kids.

Helpful?
Thank Denny S
Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Mr. Denny S, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality... More 

Jakarta, Indonesia
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I like the pool, the food variety, the room, the privacy, the balcony in every room, well I getting understand for the stars. I like the apple juice. The swimming pool is not 24 hours. Have a great holiday here!

Helpful?
Thank JessicaTjiong
Questions? Get answers from hotel staff and past guests. Ask a question

443 photos of this hotel

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Parking
  • Bar/Lounge
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Kitchenette
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Novotel Surabaya Hotel and Suites is a 4 star hotel conveniently located in the main business district of Surabaya. For business trips and holidays, this hotel is the perfect destination, offering conference facilities, a fitness centre, outdoor pool, tennis courts, activities and Dolfi Kids Club. Our 209 well appointed rooms offer comfort and convenience. Enjoy a meal in our restaurant, or relax and unwind in one of our two bars. This is not just a business hotel, but a holiday resort in the city. ... more   less 

Additional Information about Novotel Surabaya Hotel and Suites

Address: Jln. Ngagel 173-175, Surabaya 60246, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range: $38 - $59 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Surabaya Hotel and Suites 4*
Number of rooms: 209
Reservation Options:
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Also Known As:
Novotel Surabaya Hotel Surabaya
Surabaya Novotel
Novotel Surabaya Hotel And Suites Java
Hotel Style:
#18 Luxury Hotel in Surabaya
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