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Pullman Surabaya City Centre

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Pullman Surabaya City Centre
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467 Reviews from our TripAdvisor Community

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Showing 301: English reviews
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I am very happy with the space of the room and very comfy bed to sleep after a long tiring day. Location of the hotel very good because it is near to every thing. I pick this hotel because it is very close to the office building where I will have meeting at. I only need to walk. The only... More 

Helpful?
Thank Amanda T
Kuala Lumpur, Malaysia
Level Contributor
99 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Check in and check out was smooth, their reception team are not only made of good looking women and gentlemen . When I stayed there I had encountered a problem with the attitude of their bar staffs but as i complained the duty manager took care of it in a professional manner. The room:large with comfortable bed, smells nice and... More 

Helpful?
Thank sayangku
Singapore, Singapore
1 review
3 of 5 stars Reviewed 2 weeks ago

The expectation of this hotel was not up to my standard of 5 stars and was more of the 4 stars. The quality of the air-condition is not cold enough, due to the blower was unable to be raise for a higher speed. Quality of the tea and coffee in the room is paltry like a 3 star, do not... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank yeokt
Level Contributor
2 reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

Luxury hotel, but unfortunately, few furniture need some repairs & a bit dusty carpets. The executive lounge opening hours should be prolonged and still open after dinner time. Although the 'do not disturb' sign has been switched on, still having disturbances from house keeping service. Overall, it's a nice hotel with good services, but still need some improvements to met... More 

Helpful?
Thank Hartono L
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Enjoyed the stay at Pullman Surabaya for 3 nights. Check in was non eventful. Fruit platter in room and we had exec lounge access. Snacks at night in the exec lounge were okay, had to ask for more beer though, only 3 heinekens were put out. Other alcoholic options were bintang or red/white wines. Breakfast in the lounge was nice,... More 

Helpful?
Thank Kevin T
Surabaya
Level Contributor
52 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed August 24, 2016

I stayed in Pullman for just 1 night (Aug 19) and it surprised me with their services, since it was almost not approached the standard of 5-stars hotel services. The parking lot space was very limited and often full, the security person in the parking area was unfriendly, and also the marketing and the bakery staffs. The housekeeping staffs were... More 

Helpful?
Thank Vera V
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed August 24, 2016 via mobile

The Pullman in Surabaya is nicely located. It is close to the city centre and is easily accessible. The staff here are very friendly and are an asset to this hotel. The service is also particularly friendly and good. The room tariffs are also quite manageable and good. The rooms are spacious and well appointed too. However, this is a... More 

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Thank Mohan K
Bekasi, Indonesia
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed August 23, 2016

The junior suite was nice and spacious. The staff was friendly and informative. The service was nice and quick. Location was quite good but because of the one-way street, you will need to go around quite a very long way to go or return to the hotel.

Helpful?
Thank Goto71
1 review
2 of 5 stars Reviewed August 23, 2016 via mobile

The guest book in the rooms boasts 3 Restaurants. But in fact two of them are closed since months. The food in the Tangerine Restaurant is very poor. Tried 3 dishes . A huge disappointment after fantastic experience at the Jakarta Pullman

Helpful?
Thank Frank T
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Spa
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Banquet Room
  • Dry Cleaning
  • Laundry Service
  • Room Service
  • Business Center with Internet Access
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
Pullman Surabaya City Centre is located on Surabaya's most prominent address along the Jalan Basuki Rahmat Boulevard, the heart of city's financial center and just few minutes away from Tunjungan Plaza, Surabaya's biggest shopping mall. Ballrooms and other function rooms are also available to host meetings and conferences. ... more   less 

Additional Information about Pullman Surabaya City Centre

Address: Jln. Basuki Rachmad No 67-73, Surabaya 60271, Indonesia (Formerly Meritus Surabaya City Centre)
Location: Indonesia > Java > East Java > Surabaya
Price Range: $69 - $92 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pullman Surabaya City Centre 4.5*
Number of rooms: 292
Reservation Options:
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Also Known As:
Pullman Surabaya City Centre Java
Hotel Style:
#7 Family Hotel in Surabaya
#16 Spa Hotel in Surabaya
#17 Luxury Hotel in Surabaya
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