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Prime Royal Hotel Surabaya

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Prime Royal Hotel Surabaya
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76 Reviews from our TripAdvisor Community

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Showing 46: English reviews
London, United Kingdom
2 reviews
3 of 5 stars Reviewed May 17, 2016

I was generally disappointed of this hotel. The hotel staff speaks very little or no english. . The wi fi does not work, every day you have to use different username and password, but still you experience constantly connection problem. The room is not as clean as it should be. The shower was blocked. Tea and coffee making facilities without... More 

Helpful?
Thank 39csabab
München
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 23, 2016

Stayed here from April 15 to 17, 2016, in Room 117. I had selected the Prime Royal based on location, price and its amenities, particularly a pool and WiFi with free internet access. When I checked in I asked if the WiFi works, the receptionist said yes and gave me the access data. I entered it into my smartphone and... More 

Helpful?
Thank wus-g
Magelang, Indonesia
Level Contributor
256 reviews
228 hotel reviews
common_n_hotel_reviews_1bd8 277 helpful votes
2 of 5 stars Reviewed April 20, 2016

This was my first experience staying for 2 nights at this hotel from 19 - 21 April 2016. Pros: - friendly staffs - efficient check in process - spacious comfortable room & bed - free breakfast with standard menu. - only free mineral water + coffee and tea + electric kettle, no mini bar - near mall - easy to... More 

Helpful?
Thank AlexSantosa
Singapore
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed March 27, 2016 via mobile

Booked a deluxe room & was worth it. Room faced the pool. Room wasn't ready when we checked in at 5 pm. Asked for a connecting room there was none. Easy to call for a taxi. Breakfast spread is okay, can't go wrong with the spread of Indonesian delicacies. Bed was Super comfy. Shower drained clogged & the water pooled... More 

Helpful?
Thank sahidablueberry
Auckland, New Zealand
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed February 20, 2016 via mobile

Firstly I would like to thank Bimo, Brian, Safi, Ovy, Faisol and Sujono (also the cleaners and security guards, who helped us whenever we carried our bags). These young people were so helpful in giving us advice of what to do in Surabaya. They spoke enough English for us to understand, with beautiful manners and exceptional service. They really are... More 

Helpful?
1 Thank Neeaha K
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 12, 2014

Stayed at Prime Royal Hotel with my partner for 4 days. We like staying here as the hotel is clean, they have friendly staff and it is near to shopping centres! The swimming pool is nice and we enjoyed eating the food in their restaurant, we feel their food and drinks are creative.

Helpful?
3 Thank Megahwati
ekos351, Manajer Umum at Prime Royal Hotel Surabaya, responded to this review

Dear Ibu Megahwati, Thank you for your compliment through this post. We are honoured to welcome you back to our property for you next Visit. Best Regards, Eko Sujianto General Manager More 

Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed May 22, 2014

the room is neat, i like the room setting, useful power sockets are everywhere, very convenient. Complimentary free wifi for 1 user, free minibar, and free snacks. I will recommend this hotel to my colleagues for a business meeting.

Helpful?
2 Thank iba_nwd
ekos351, Manajer Umum at Prime Royal Hotel Surabaya, responded to this review

Dear Iba, Thank you for your review on this forum. Kindly We inform you our additional free facilities such as Evening Tea and up to 4Mbps Hot-Spot Wifi per connection starting from January 01,2015. Best regards, Eko Sujianto General Manager More 

Utrecht, The Netherlands
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed March 15, 2014 via mobile

The pros are - The swimming pool is nice - Good bed - Silent at night (ground floor) But given the price of ~ 42 dollars per night for the room the cons are: - in the reataurant all prices on the menu are subject to an additional 20% service fee - You only get one wifi login code per... More 

Helpful?
5 Thank Mattel14
ekos351, Manajer Umum at Prime Royal Hotel Surabaya, responded to this review

Dear Mattel, We do apologize for your un-convenience during your stay periods with us. Subject to the goverment regulation, all of our selling price must be charge by 21% Tax and Service Charge. We had a lot of price range for our OTA Partner based on the customer need, which You have Chosen the Room Only (Without Breakfast). Kindly We... More 

Shanghai, China
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed January 1, 2014

We stayed in the junior suite. The room was clean, modern, and spacious. Breakfast was alright. We stayed for 4 nights but really never slept well at all. We slept only 3-5 hours only each night because EVERY night, even after midnight there was this clonking noise just behind our wall. Then every morning around 4am we were woken up... More 

Helpful?
2 Thank HL D
ekos351, Manajer Umum at Prime Royal Hotel Surabaya, responded to this review
Google Translation

Dear Genduk_Duku, Terima kasih atas masukannya serta kami mohon maaf atas kejadian sebagaimana ditusliskan pada halaman tripadvisor ini kepada kami.... More 

Surabaya
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 7, 2013

This is really a Great Hotel in Surabaya, the staff services really excellent & warm. They have mini bar complimentary, the location near BG Junction shopping center, just 5 minutes walk. The first boutique hotel in Surabaya, 5 star services with local prices. Each room design differently to make you come and stay again. Cannot wait to back and try... More 

Helpful?
Thank Peter A
Questions? Get answers from hotel staff and past guests. Ask a question

57 photos of this hotel

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
The Prime Royal Hotel Surabaya has been established in 2011 with 72 rooms. As the MICE Industy growth in Surabaya, This property already has a cybernet meeting facilities on its meeting rooms. At present, The Prime Royal Hotel Surabaya has managed by the PrioRity Hotel Management, one of the subcompany of its Holding Company. ... more   less 

Additional Information about Prime Royal Hotel Surabaya

Address: Jln. Kranggran 103-105, Surabaya 60251, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range: $20 - $77 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Prime Royal Hotel Surabaya 3*
Number of rooms: 69
Reservation Options:
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Also Known As:
Prime Royal Hotel Surabaya Java
Hotel Style:
#32 Spa Hotel in Surabaya
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