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Prime Royal Hotel Surabaya

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Prime Royal Hotel Surabaya
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81 Reviews from our TripAdvisor Community

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Showing 49: English reviews
Surabaya
Reviewed November 1, 2016 via mobile

the hotel is new building, near from bg junction mall, in front of hotel there so many foodcourt so you can buy food anytime until late night hehehehe... the room was so big, clean bathroom and comfort bed with a large size, there is a pool in the hotel, not to big but comfort to swim, i think i can...

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Thank deenzind
Malang, Indonesia
Reviewed October 23, 2016

This hotel is located in the heart of Surabaya, but this hotel main road is always jammed, because near the market. This hotel only have a few parking lot. Lobby is GOOD, wifi here, one password for one gadget. Wifi IS TERRIBLE...Even in lobby, and get worse in the room. In the room there's no cellular network, so I was...

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Thank Bambang N
Reviewed September 27, 2016 via mobile

We take superior room 216. Our room have balcony with garden and swimmingpool view. The room so cozy and the lighting so soft with mirror around the bed. Actually we want double bed but full booked, so we get twin bed but that is okay. I like the traditional music they played, i hear from night till morning, and i...

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Thank Novia M
London, United Kingdom
Reviewed May 17, 2016

I was generally disappointed of this hotel. The hotel staff speaks very little or no english. . The wi fi does not work, every day you have to use different username and password, but still you experience constantly connection problem. The room is not as clean as it should be. The shower was blocked. Tea and coffee making facilities without...

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1Thank 39csabab
München
Reviewed April 23, 2016

Stayed here from April 15 to 17, 2016, in Room 117. I had selected the Prime Royal based on location, price and its amenities, particularly a pool and WiFi with free internet access. When I checked in I asked if the WiFi works, the receptionist said yes and gave me the access data. I entered it into my smartphone and...

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1Thank wus-g
Magelang, Indonesia
Reviewed April 20, 2016

This was my first experience staying for 2 nights at this hotel from 19 - 21 April 2016. Pros: - friendly staffs - efficient check in process - spacious comfortable room & bed - free breakfast with standard menu. - only free mineral water + coffee and tea + electric kettle, no mini bar - near mall - easy to...

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1Thank AlexSantosa
Singapore
Reviewed March 27, 2016 via mobile

Booked a deluxe room & was worth it. Room faced the pool. Room wasn't ready when we checked in at 5 pm. Asked for a connecting room there was none. Easy to call for a taxi. Breakfast spread is okay, can't go wrong with the spread of Indonesian delicacies. Bed was Super comfy. Shower drained clogged & the water pooled...

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Thank sahidablueberry
Auckland, New Zealand
Reviewed February 20, 2016 via mobile

Firstly I would like to thank Bimo, Brian, Safi, Ovy, Faisol and Sujono (also the cleaners and security guards, who helped us whenever we carried our bags). These young people were so helpful in giving us advice of what to do in Surabaya. They spoke enough English for us to understand, with beautiful manners and exceptional service. They really are...

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1Thank Neeaha K
Singapore, Singapore
Reviewed September 12, 2014

Stayed at Prime Royal Hotel with my partner for 4 days. We like staying here as the hotel is clean, they have friendly staff and it is near to shopping centres! The swimming pool is nice and we enjoyed eating the food in their restaurant, we feel their food and drinks are creative.

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3Thank Megahwati
ekos351, Manajer Umum at Prime Royal Hotel Surabaya, responded to this review

Dear Ibu Megahwati, Thank you for your compliment through this post. We are honoured to welcome you back to our property for you next Visit. Best Regards, Eko Sujianto General Manager

Reviewed May 22, 2014

the room is neat, i like the room setting, useful power sockets are everywhere, very convenient. Complimentary free wifi for 1 user, free minibar, and free snacks. I will recommend this hotel to my colleagues for a business meeting.

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2Thank iba_nwd
ekos351, Manajer Umum at Prime Royal Hotel Surabaya, responded to this review

Dear Iba, Thank you for your review on this forum. Kindly We inform you our additional free facilities such as Evening Tea and up to 4Mbps Hot-Spot Wifi per connection starting from January 01,2015. Best regards, Eko Sujianto General Manager

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67 photos of this hotel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Conference Facilities
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
The Prime Royal Hotel Surabaya has been established in 2011 with 72 rooms. As the MICE Industy growth in Surabaya, This property already has a cybernet meeting facilities on its meeting rooms. At present, The Prime Royal Hotel Surabaya has managed by the PrioRity Hotel Management, one of the subcompany of its Holding Company. ... more   less 

Additional Information about Prime Royal Hotel Surabaya

Address: Jln. Kranggran 103-105, Surabaya 60251, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range: $22 - $43 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Prime Royal Hotel Surabaya 3*
Number of rooms: 69
Reservation Options:
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Also Known As:
Prime Royal Hotel Surabaya Java
Hotel Style:
#35 Spa Hotel in Surabaya
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Questions & Answers

Here's what travelers have asked, with answers from Prime Royal Hotel Surabaya staff and other travelers.
1 question
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Questions? Get answers from Prime Royal Hotel Surabaya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Room with terrace or balcony to the pool is better”
  • Smelly bathroom with shower that clogged
  • Wardrobe
  • Amazing room with broken furniture with mosquitoes everywhere
 of 5 bubbles 307bambangn, Oct 23, 2016 | Read review
“Choose the pool view room”
 of 5 bubbles petera758, Jul 7, 2013 | Read review
“The rooms made me fresh to finish my job on time.”
 of 5 bubbles AepulR, Dec 6, 2012 | Read review
“Highly recomend you to try the rooms athmospere”
 of 5 bubbles TrexT, Oct 29, 2012 | Read review
“Look at your room before accepting it. Don't be shy about asking for something different if it doesn't suit you”
 of 5 bubbles ernieLoomisCa, Oct 19, 2012 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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