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favehotel MEX Surabaya

Jl.Pregolan 1-5 | Mex Building, Surabaya 60262, Indonesia (Formerly Fave Hotel Surabaya)
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359 Reviews from our TripAdvisor Community

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Showing 203: English reviews
Jakarta, Indonesia
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed today NEW

Very strategic location at the middle of Surabaya Downtown, you just have to walk on foot to Tunjungan Plaza Shopping Center and fully option of culinary nearby. Nice, clean and comfort room, very satisfied, it's worthed.

Helpful?
Thank Stefani S
Level Contributor
88 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 1 week ago

Best location in the heart of Surabaya city. It was my 3rd time stay in this hotel. Last week was ok, even there was a small accident in the evening. Our room was suddenly black out, no electricity. But they immediately fixed the problems within few minutes. Because of this, our television was also affected, but they also fixed and... More 

Helpful?
Thank Raditz K
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here on weekend for 2 nights for the 2nd time. The only complain i have is : On my first review i stated that they didnt have room service menu inside the room and it also happened again during my 2nd visit, so i made a call to the receptionist and they told me to call to the restaurant... More 

Helpful?
Thank IrmaGrace
Medan
1 review
4 of 5 stars Reviewed June 14, 2016

I stayed a night at superior twin room. It's a nice room with clean bathroom. The staffs are kind. The room is quite small but the price is fair enough. The room's wallpaper is nice. The hotel is very close to Tunjungan Plaza shopping centre. Just a few minutes walking. There are nice cafe across hotel.

Review collected in partnership with this hotel

Helpful?
Thank EvaYamin
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Eva Yamin, Firstly, we would like to thank you for taking the time to review us on TripAdvisor. Guest feedback is very important to us and greatly appreciated by all of our team member. We are delighted that you had such a pleasant and enjoyable stay with us, The room was nice and clean, Staff are kind and close... More 

2 reviews
4 of 5 stars Reviewed June 9, 2016

A nice hotel with good staff and service. Thus, everything that you need is nearby. Things like shopping centre, alfamart , 24 hours restaurant etc. Came here once, and i will definitely come back again if i come surabaya.

Helpful?
Thank Wei Siang H
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Wei Siang H, Thank you for share your Experience on Trip Advisor. We are glad to know that our staff services at fave hotel Mex Surabaya are met your expectation. Good location, near to the shopping center and restaurant. We will be passing on your fantastic feedback to all of our staff, they will be very pleased with your... More 

Makassar
1 review
3 of 5 stars Reviewed June 6, 2016

Good staff, good service, good food. Located in downtown, near the biggest Mall in Surabaya (Tunjungan Plaza). Easy for check in, and I like the bathroom. I can watch TV while i'm bath 😜 but there is no swimming pool.

Review collected in partnership with this hotel

Helpful?
Thank kurniaty_nurul
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Kumiaty Nurul, Thank you for your review and great to hear your overall experience during your stay was good. Your reviews are always valued & acknowledged by all of our team members! We have also noted your kind comment regarding swimming pool, we have to addressed it to the Management. Thank you for staying with us and We very... More 

Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed May 28, 2016 via mobile

I stay here with my family, because my daughter have a graduation party here. The hotel is not comfortable at all. The staff is not friendly and not helpful. the porter or a bell boy is not even available at the entrance, we have to ask for them, on the third floor (which is the lobby), and then comes down... More 

Helpful?
Thank Arum P
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Arum, Firstly let us deliver our deep apology for the inconvenience during your stay. For your information, our glass door is always locked for our guest safety. Regarding to the small room and no wall bathroom, we have followed our standard. You may check to other favehotels to see our standards. Our bathroom is equipped with curtain, therefore you... More 

Travelers are raving about these Surabaya hotels

Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 20, 2016 via mobile

3 restaurants, gym center, upscale room and superb amenities. This is the best select service hotel and has a great location, right in the middle. Notice for you, do not reserve standard room it hasn't a window

Helpful?
1 Thank Vincentius K
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Vincentius. K Thank you very much for staying with us and also bringing us this good review, we are very pleased to be in your choice. We always do our best to meet our guest need, We wish to see you again in your next visit to feel our betterment. Best Regars, Malpin Pagau Front Office Manager More 

Tokyo, Japan
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 18, 2016

The location is good, just in downtown area, but the room is very small and the shower room is not comfortable. It's not very cheap hotel, but I strangely prefer my staying in another cheaper (budget) hotel.

Helpful?
Thank yuinjpn
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Yuin, Thank you for choosing fave Mex Hotel Surabaya as place to stay, on behalf on Management please accept our sincere apologies for the inconvenience you may have experienced, We regret to hear that your experience did not meet your expectation. We will address your concern in regards to our team for further review and we will take all... More 

Jember
1 review
4 of 5 stars Reviewed May 16, 2016

The location of hotel it was great.. its near from shopping centre (tunjungan plaza) n its cheap rather than other hotel that near from shooping centre.. the cleanlines is under average because under the bed is still more dust..

Review collected in partnership with this hotel

Helpful?
Thank bagusdhana
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Mr. Bagus Dhana, We would like to thank you for taking the time to share your valuable experience with us, we are very pleased to be in your choice. We always do our best to meet our guest need, however some may not fit our service and we apology for this, and of course we will take all actions... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free Breakfast
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
78 stylish room.in the heart of Surabaya’s just a short stroll of Tunjungan Plaza. ... more   less 

Additional Information about favehotel MEX Surabaya

Address: Jl.Pregolan 1-5 | Mex Building, Surabaya 60262, Indonesia (Formerly Fave Hotel Surabaya)
Location: Indonesia > Java > East Java > Surabaya
Price Range: $25 - $44 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — favehotel MEX Surabaya 3*
Number of rooms: 78
Reservation Options:
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Also Known As:
Favehotel MEX Surabaya Java
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