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Family Guest House

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Family Guest House
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33 Reviews from our TripAdvisor Community

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Showing 21: English reviews
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed May 26, 2016 via mobile

This place has nothing to do anymore with Family. Uninterested staff at the desk who are not willing to help. The room was loosing paint everywhere and the window view had bricks and plastic bottles everywhere. Breakfast was ok but they tried to charge 50.000 for a broken small plate. No way we paid

Thank Giel S
Ghent, Belgium
Level Contributor
462 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
4 of 5 stars Reviewed November 8, 2015

The Guesthouse is in a smaal side road from Jl Kertajaya. If you are on Jl Kertajaya, coming from Jl Menur, than it's the second road on your left. Family Guest House is indicated. There are rooms with a kingsize bed and twin rooms. Bathroom with cold and warm water. Walls and doors need repainting. Airco, wifi and breakfast included.... More 

Thank LouenStephan
Level Contributor
170 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
4 of 5 stars Reviewed September 23, 2014 via mobile

We recently stayed for 2 nights at Family Guesthouse. The staff are all lovely. As previous reviews have stated, the staff don't speak much English so communication can be a little problematic but they will all help as much as they can. We were always greeted with a smile by the two guys at reception and the girls who served... More 

1 Thank Karianne D
Level Contributor
54 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed September 1, 2014 via mobile

Although we didn't like Surabaya itself very much, this guest house was an excellent place to stay. Clean rooms, basic but good enough breakfast and friendly staff. The only thing is that it is located quite a bit outside the old town centre (20 minutes by cab for about 40 000 IDR).

1 Thank Judith B
Yogyakarta, Indonesia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 28, 2013 via mobile

I had two times in this place. The price wasn't too expensive, and the room is good for take some rest. Toilet also good. Big enough for me. The minus was it placed at housing. So I need more time to find it. And it needs more car parking area. 'cause in the weekend parking area is full. So I... More 

1 Thank Gusti A
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed July 3, 2013

We were very pleased to find the Family Guesthouse in Surabaya. It is situated in a quiet, residential area off one of the main roads (Jl Kertajaya) in Surabaya, a few kms from Gubeng station (15 000 Rp by meter taxi from the station) where we arrived from Yogyakarta, and so it is not noisy at all. It is run... More 

3 Thank ParisTraveller17
Level Contributor
68 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
3 of 5 stars Reviewed June 22, 2013

This is the third time I stayed at this guest house. The front view the building now has a wide canopy to cover the carport area. What I felt stay was comfortable and safe during stayed here. The workers were friendly in serving. Provided an extra on the breakfast menu, also very fun to stay at U.S. $ 30/night this.... More 

Thank ericAKIRA
Paris, France
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 5, 2013

This hotel is really a little gem. We paid 300 000 Rp For a price which just fitted into our flashpacker budget we had an exceptionnally clean & comfortable room by Indonesian standards. The AC & Wifi worked very well, and the staff were exceptionally attentive providing excellent service. The only point to be aware of is that the staff... More 

1 Thank Arnaud D
Kuala Lumpur, Malaysia
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 stars Reviewed April 30, 2013

We booked via Agoda for triple sharing & we stayed just 1 night in this hotel as an overnight stop en-route to East Java tour (Bromo, Semeru & Ijen). It was a little difficult to find the hotel since it was nestled in a nice residential area not too far from the city. It is good value for money although... More 

Thank Breeze262
Denpasar, Indonesia
Level Contributor
38 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 16, 2013

Overall this guest house is nice, the staff are friendly, they're fast. Cleaned room and mineral water everyday. The main problem is the price, for USD 30 per night, I think it's too high, it would be better if they're lower the price. I ever stayed on other guest house in Surabaya with much cheaper rate and almost same quality... More 

Thank I Wayan S
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Dining (2)
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Questions? Get answers from hotel staff and past guests. Ask a question


  • Free Internet
  • Free Breakfast
  • Free Parking
  • Restaurant
  • Bar/Lounge
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Free Internet
  • Public Wifi
  • Free Breakfast
  • Business Center with Internet Access
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
Official Description (provided by the hotel)
A guest house with homy service. Free coffee and tea all day long, blazing speed internet connection, air conditioned room with hot water shower, clean crisp bed sheet in spacious room with window. ... more   less 

Additional Information about Family Guest House

Address: Jln. Gubeng Kertajaya no. 15 | Masuk Dari Bank Ganesha Kertajaya, Surabaya 60281, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range: $18 - $26 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Family Guest House 2*
Number of rooms: 18
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Also Known As:
Family Guest House Hotel Surabaya
Family Guest House Surabaya, Java
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