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Java Paragon Hotel & Residences

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Java Paragon Hotel & Residences
Java Paragon Hotel & Residences
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385 Reviews from our TripAdvisor Community

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Showing 262: English reviews
Sydney, Australia
Level Contributor
65 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed only one night in transit. Room was very clean and completely adequate. Was only $60 for the night. The bed was comfortable. Bathroom accessories were good. Citilites rooftop bar was lovely with a great view but was quite expensive. Cheesy fries are unlike any cheesy fries I've had. Quite strange really... Breakfast was 145,000 rupiah each. Cafe latte... More 

Helpful?
Thank Robyn T
Jakarta, Indonesia
2 reviews
4 of 5 stars Reviewed 2 weeks ago

I just spent few hours in this hotel, so I can only give a review about the room. The room is satisfactory given the price I have to pay (thanks agoda for giving me best rate!). The room is large and equipped with work desk. The bathroom is also fully equipped with amenities (not many hotels provided this facilitation). Overall,... More 

Helpful?
Thank Rufita2014
Melbourne, Australia
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel aspires t be great but service is a little slow and the food at breakfast is quite average. The rooms are good except the shower pressure was low albeit on the upper floors. The rooftop bar and restaurant is fantastic and food is good however a little on the small side. Overall Ok but not great

Helpful?
Thank BJAM1702
JAVAPARAGON_MGT, Corporate Director of Sales and Marketing at Java Paragon Hotel & Residences, responded to this review

Dear "BJAM1702", Thank you for taking the time to share your valuable feedback, in regards to your recent stay at the Java Paragon Hotel Surabaya. We are happy to find that it was convenient for you to stay in our Hotel. Moreover, we appreciate you taking the time to highlight our areas for improvement which we will certainly look into... More 

Malang, Indonesia
Level Contributor
4 reviews
4 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

selection of the breakfast menu is varied, the atmosphere of the restaurant in the evening very memorable, the rooms were spacious, clean, satisfactory service. just may Noteworthy for the card room, it looks like could be used to open another room, when my colleague who was in the next room go dinner, her room in a locked condition and a... More 

Helpful?
Thank Wakhidatus I
JAVAPARAGON_MGT, Corporate Director of Sales and Marketing at Java Paragon Hotel & Residences, responded to this review

Dear "Wakhidatus I", Thank you for taking the time to share your review pertaining your recent stay at Java Paragon Hotel Surabaya. It is truly grateful to know that you had a pleasant and enjoyable stay with us at Java Paragon Hotel Surabaya. I sincerely appreciate you for highlighting some positive points during your stay and most of all, your... More 

Bogor, Indonesia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great value for money. Frequent travels to Surabaya for business, this is the best. Large room, complete room facilities, ensuring a good rest after a long day. Property is well maintained. Large parking space, and taxi are always ready. Very helpful staff, they will offer help without asking. Quick service. Several restaurants in house, with a wonderful rooftop resto. Breakfast... More 

Helpful?
Thank ayustaprana
JAVAPARAGON_MGT, Corporate Director of Sales and Marketing at Java Paragon Hotel & Residences, responded to this review

Dear "ayustaprana", Thank you for taking the time to write your review on Trip Advisor. It was a pleasure to welcome you as our guests at the Java Paragon Hotel Surabaya and we are delighted to know that you had an enjoyable stay with us. Your compliments with regards to the service of our associates are very much appreciated as... More 

Auckland Region, New Zealand
Level Contributor
125 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 stars Reviewed July 20, 2016

A fairly typical large hotel. This was my second stay here. Good points: extensive breakfast, nice swimming pool, good helpful staff and several in-house restaurants. There's nothing much in the area except the Ciputra Mall which is a 5 minute walk away (part of which means walking along the side of the actual road when the footpath abruptly stops and... More 

Helpful?
Thank nzbear
JAVAPARAGON_MGT, Corporate Director of Sales and Marketing at Java Paragon Hotel & Residences, responded to this review

Dear "nzbear", Thank you for taking the time to share your valuable feedback, in regards to your recent second stay at the Java Paragon Hotel Surabaya. Your compliments with regards to the service of our staff are very much appreciated as we certainly strive to deliver the highest standards of customer service to all our guests. We appreciate your highlight... More 

1 review
3 of 5 stars Reviewed June 21, 2016

My big family and I stayed for 3 nights at Java Paragon last end year of 2015 and join old and new gala dinner. Lucky, i win a voucher free lunch buffet for two person valid until 30 june 2016, but unfortunately when i'll use that voucher with my family from Jakarta, the voucher can't use because there's no lunch... More 

Helpful?
Thank Ellys A
JAVAPARAGON_MGT, Corporate Director of Sales and Marketing at Java Paragon Hotel & Residences, responded to this review

Dear "Ellys A", Thank you for taking the time to post your feedback on TripAdvisor. I was concerned to read that you were disappointed with the problem you had with voucher issue particularly as you and your family had planned to have a holiday at Surabaya again. Please accept my sincere apologies for the inconvenience caused. Your feedback has been... More 

Jakarta, Indonesia
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed June 14, 2016

I just spent my weekend visit to Surabaya staying at Java Paragon. I choose this hotel because I was travelling alone and htis hotel has a rooftop bar/cafe, so I think I can spend my night time in this bar. The hotel it self looks very old. Room is a bit dirty. The furniture is very old, need to be... More 

Helpful?
Thank Indonesian-Jetset
JAVAPARAGON_MGT, Corporate Director of Sales and Marketing at Java Paragon Hotel & Residences, responded to this review

Dear "Indonesian-Jetset", Thank you for taking the time to write your comments about our property. Your feedback is very much appreciated and I can assure you that it will be taken as fully attention, in order for us to improve more. I would also like to take this opportunity to apologize for all the challenges you have faced during your... More 

Melbourne, Australia
Level Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 12, 2016

Java Paragon offer a good value, mid priced hotel. I have stayed a few times for business and it has always been good. There is a good fitness area/gym. Breakfast has a good range and very good service. The restaurant on the top floor with views of the city is great for a pre-dinner get together and/or dinner.

Helpful?
Thank Brian A
JAVAPARAGON_MGT, Corporate Director of Sales and Marketing at Java Paragon Hotel & Residences, responded to this review

Dear "Brian A", Thank you for writing your review on Trip Advisor. Very Happy to know that you enjoyed your stay at Java Paragon Hotel and Residences Surabaya and we are really flattered to read your appreciative words in regards to our good value, facilities and excellent service. Your kind comments are truly rewarding and please be assured that your... More 

Bogor, Indonesia
1 review
2 of 5 stars Reviewed June 11, 2016

the worst wifi internet connection ever, the uncoordinated staff, the changing of the bath towel took a long long time. unprepared meeting room stuffs with the best tempe cuisine and other buffet menu. the place is located near mall, just need to walk to go there

Helpful?
Thank febrynands
JAVAPARAGON_MGT, Corporate Director of Sales and Marketing at Java Paragon Hotel & Residences, responded to this review

Dear "febrynands", Thank you for taking the time to share your valuable feedback, in regards to your recent stay at Java Paragon Hotel and Residences Surabaya. We are pleased to know that you were impressed with our strategic location, as well as our best buffet quality. We do apologize for not being able to deliver service to you which is... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Java Paragon Hotel & Residence is a 4 Stars Hotel with a Modern Minimalist design. Only a 20-minute drive from the Juanda International Airport and a 15-minutes drive from the Surabaya central business district. Free Wi-Fi High Speed internet access is available in all rooms, apartments, and public areas.All guest rooms and Apartment units in Java Paragon are well-equipped with a minibar, a hair dryer, and a flat screen TV. 24-hour room service and valet service is also available. Guests of the Java Paragon can exercise in its well-equipped fitness center, a swimming pool, sauna, and a tennis court for guest use.Guest can enjoy cocktails and snacks in The Lounge in Paragon Hotel. The Café Restaurant serves a blend of western and Asian favorites all day. The Executive Lounge is also accessible for those whose staying at Executive Floors and Suites Rooms. The Citilites Skyclub and Bistro with its magnificent city view serves gourmet dishes on the building rooftop terrace in 21st floor. ... more   less 

Additional Information about Java Paragon Hotel & Residences

Address: Jln. Mayjen Sungkono 101-103, Surabaya 60189, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range: $41 - $63 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Java Paragon Hotel & Residences 4*
Number of rooms: 209
Reservation Options:
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Also Known As:
Java Paragon Hotel And Residences
Java Paragon Hotel & Residences Surabaya
Hotel Style:
#13 Spa Hotel in Surabaya
#13 Luxury Hotel in Surabaya
#14 Business Hotel in Surabaya
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