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The Royal Surakarta Heritage - MGallery Collection

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Jl. Slamet Riyadi no. 6, Solo 57111 Indonesia
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Traveler (929)
Room & Suite (228)
Dining (88)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#13 of 161 hotels in Solo
Travelers' Choice
Enjoying a prime location in the heart of Solo city, the 150 room hotel is the ideal address for both leisure and business travellers. The Ballroom has the capacity for more than 300 persons. Its location sees it alongside banking and government buildings, while the two famous royal palaces of Mangkunegaran, Kasunanan, traditional market "Pasar Klewer," central "Grosir Solo" are nearby. A bustling social and cultural scene waits to be explored right outside, while striking views of Mounts Merbabu, Merapi, and Lawu frame a busy city kaleidoscope.
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Location

Full view
83Good for walkers
Grade: 83 out of 100
0Restaurantswithin 0 miles
0Attractionswithin 0 miles
Contact
Jl. Slamet Riyadi no. 6, Solo 57111 Indonesia
Getting there
Adi Sumarmo Airport6 miSee all flights
Adisutjipto Airport31 miSee all flights
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859Reviews9Q+A70Room tips
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Popular mentions
Yumna N wrote a review Sep 16
1 contribution
Nice room to book as we were looking for a hotel near Klewer Market. We loved everything about our room, but somehow we could hear some people yelled to each other from the room beside us at night... My father was pretty sensitive about it since he's an elderly and he had a hard time trying to sleep. We wished the room was soundproof. But, overall it was a nice experience to stay here!
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Date of stay: September 2021Trip type: Traveled with family
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David Ferdinandus wrote a review Sep 6
Surabaya, Indonesia28 contributions
+1
We received a generous upgrade to superior room. Very pleasant Stay. Very Nice rooms and pleasant Service. Really Nice and Various breakfast menu with Good healthy protokol. Perfect Service. Perfect hotel
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Date of stay: September 2021Trip type: Traveled with family
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Response from Toat Edi Wijaya, General Manager at The Royal Surakarta Heritage - MGallery Collection
Responded 1 week ago
Dear David D, Warm Greetings from The Royal Surakarta Heritage Hotel Solo, We are very grateful for your comments regarding your trust and choice of staying at The Royal Surakarta Heritage Hotel Solo. We are very proud to receive this great feedback. We will share your review with the whole team. We are sure that this feedback will motivate all staff to continue to improve service quality. Once again, thank you for sharing your experience, and we are waiting for your return to stay at The Royal Surakarta Heritage. Best regards, Toat Edi Wijaya General Manager
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Penny wrote a review Jun 2021
5 contributions1 helpful vote
Dear The Royal Surakarta Heritage Team, Thank you for your hospitality and your warmest services.. Me and family were really had very exceptional experience during our stay.. Really appreciated and we will recommend this Hotel to our Friends.. Thank you 🙏
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Date of stay: May 2021Trip type: Traveled with family
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Response from Toat Edi Wijaya, General Manager at The Royal Surakarta Heritage - MGallery Collection
Responded Jun 10, 2021
Dear BPenny82, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regard,
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Dimasschon wrote a review May 2021
Hanoi, Vietnam163 contributions62 helpful votes
+1
I stay 3 nights 4 days in junior suite with my family actualy for holiday, as i see this is 5 star hotel, and also a accor keychain, but seems this hotel not willing to keep the their 5 star as i try to book but they dont give me a good price for longstay before book we plan to stay like 10 nights but because no good price for long stay in this pandemic time so we decide only 3 nights. As an accor member club i also feel very dissapointed they dont give me a special price for longstay for staycation. My first impression this hotel is ethnic hotel, but is also give a scary atsmosphere in the same time, not looks like a 5 star with modern concept. The elevator is sound old it take time and make a strange sound when you inside the elevator. The room itsself is junior suite, its a huge big room with sofa, without nice view and a very hot AC. In my first night because of too hot i call the maintenance to check but they said its not a problem, but this is the first time i stay in 5 star hotel but the AC feels like an oven even on 10 degree it feels like 35 degree. Usually when i stay in 5 star Hotel in my room the AC is always like a north pole. Because of my first night me and my infant kids cant sleep i ask to move room, but also in the second room still feeling very hot. Me and my infants still cant sleep because of the hotnes. And i feel speechless to complain so my assumtion they just want to downdgrade their star to 2 star hotel i supposed. And in my last night they relocate me to novotel solo, and this is the first time im being relocate, i pay for 5 star hotel for 5 star serviced and they relocate me to 4 star hotel. But even in novetel solo they still not threat me very well as a guest. Make it the check in so difficult. This royal heritage hotel is realy embarassed accor keychain with their serviced. As i always stay longstay in accor keychain hotel and i also accor member. The breakfast i can say amazing even they dont serve buffet but i can say is amazing, from the taste and also the serviced of the staff. I recommend for the restaurant in this hotel the staff realy did an awesome and outstanding service in the restaurant.
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Date of stay: April 2021Trip type: Traveled with family
Room Tip: Dont waste your money in this hotel, even you are an accorr member they still threat you bad. And...
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2 Helpful votes
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Response from Toat Edi Wijaya, General Manager at The Royal Surakarta Heritage - MGallery Collection
Responded Jun 14, 2021
Dear Mr. Dimas Thank you for taking the time to share your recent experiences with us. It is regretfull to hear that you had an unpleasant experiences during your stay at the Royal Surakarta Heritage and Novotel Solo. Allow me to express my sincere regret and apologies as I am distressed that we fell short of your expectations. As we faced more restricted regulation issued by local government on 8th May that all the guests who stay at the hotel have to be free from covid-19 by giving a prove of Ge-Nose or PCR Antigen certificated upon check in has caused less people traveling during the period and leads to closure of the Royal Surakarta Heritage and relocate all the guests to Novotel Solo. Some internal communication and services issue within the hotels have been addressed to each department concern to avoid occurrence in the future that has becomes our major attention. In addition, we have also shared your feedback and delivered a strong message to take an appropriate action to ensure this type of unpleasant experiences never happen again. As our valued member, we do hope that we will have another chance to create memorable experiences in your forth coming stay either at The Royal Surakarta Heritage or Novotel Solo. Mr. Dimas, please contact me directly through info@novotelsolo.com as I will personally take care of your future reservation. Sincerely, Toat Edi Wijaya General Manager
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Enes Sutanta wrote a review Apr 2021
Jakarta, Indonesia29 contributions23 helpful votes
The room was really nice. This should be your unique selling point. It gave the traditional ambiance with modern touch. The hotel took safety measures into really high concern and we really appreciate that. I stayed under name Mr. Wisnu Wicaksono, my colleague and we had 3 rooms in total. I like how they minimized the less contact by providing acoffee table outside the room for the staff to put our requests items like extra towels etc. The breakfast arranged nicely again with a thoughtful consideration of COVID 19, I like the idea how you arranged the guests to have a different time for bfast.
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Date of stay: September 2020Trip type: Traveled with friends
1 Helpful vote
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Response from Royal Surakarta, General Manager at The Royal Surakarta Heritage - MGallery Collection
Responded May 19, 2021
Dear Sutanta,stan Thank you for choosing The Royal Surakarta Heritage Hotel and giving a good review of our hotel. It is very encouraging to hear that our facilities can meet your wishes and expectations, we continue to do our best to ensure that all our guests have the best possible stay. Thank you for your recognition of our the standard health safety protocols that we continue to implement to ensure our guests are safe during their stay. We look forward to welcoming you back to our hotel on your next visit! Warm regard, Toat Edi Wijaya General Manager
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FORMERLY KNOWN AS
The Royal Surakarta Heritage
LOCATION
IndonesiaJavaCentral JavaSolo
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Frequently Asked Questions about The Royal Surakarta Heritage - MGallery Collection
Which popular attractions are close to The Royal Surakarta Heritage - MGallery Collection?
Nearby attractions include Gede Solo Market (0.3 miles), Agung Surakarta Mosque (0.2 miles), and Klewer Market (0.3 miles).
What are some of the property amenities at The Royal Surakarta Heritage - MGallery Collection?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Royal Surakarta Heritage - MGallery Collection?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Royal Surakarta Heritage - MGallery Collection?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Royal Surakarta Heritage - MGallery Collection?
Yes, free parking is available to guests.
What are some restaurants close to The Royal Surakarta Heritage - MGallery Collection?
Conveniently located restaurants include Galabo (Gladak Langen Bogan), Dawet Telasih Bu Dermi, and Saffron Resto.
Are there opportunities to exercise at The Royal Surakarta Heritage - MGallery Collection?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does The Royal Surakarta Heritage - MGallery Collection have an airport shuttle?
Yes, The Royal Surakarta Heritage - MGallery Collection offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is The Royal Surakarta Heritage - MGallery Collection located near the city center?
Yes, it is 1.0 miles away from the center of Solo.
Are any cleaning services offered at The Royal Surakarta Heritage - MGallery Collection?
Yes, dry cleaning and laundry service are offered to guests.
Does The Royal Surakarta Heritage - MGallery Collection offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.