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Novotel Solo

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Jl. Slamet Riyadi 272, Solo 57141 Indonesia
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Traveler (506)
Room & Suite (156)
Dining (69)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#15 of 163 hotels in Solo
Location
Cleanliness
Service
Value
Travelers' Choice
The Novotel Solo is a 4 star hotel conveniently located in the heart of Solo. Ideal for both business trips and holidays, our 142 rooms are both spacious and contemporary. The hotel features a business centre, meeting rooms and a ballroom, perfect for any function. Guests can also take advantage of our outdoor pool and fitness centre, enjoy a meal in our restaurant, or relax in the bar. Close to shopping centres, traditional markets and tourist attractions, the hotel enjoys a very central location.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Children Activities (Kid / Family Friendly)
Car hire
Parking
Wifi
Outdoor pool
Sauna
Restaurant
Breakfast buffet
Kids club
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Doorperson
24-hour check-in
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Mid-range
Languages Spoken
Indonesian
797Reviews3Q+A60Room tips
Traveler rating
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Popular mentions
David S wrote a review Sep 2021
Jakarta, Indonesia99 contributions48 helpful votes
Dear Novotel Solo, please help to raise the level of the cleanliness of the room: some ants accompanying me on the table while i'm working on my laptop. A stain mark on the bed-sheet is simpy a no no.
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Review collected in partnership with Accorhotels.com
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
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Response from Toat Edy Wijaya, General Manager at Novotel Solo
Responded 3 weeks ago
Dear Mr. David , Thank you for taking the time to tell us about your experience at the Novotel Solo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
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Wulan tresna wrote a review Jul 2021
Bandung, Indonesia20 contributions6 helpful votes
well during this pandemic stay in hotel means sharing with others who might not care with sop of wearing masker, look simple. this hotel leave me deep memories, for a note fo not hesitate to call ur hotel staff for any assistance they would give their best assist. memories will remind there
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Date of stay: May 2021Trip type: Traveled on business
Room Tip: during pandemic novotel hv genose t mske sure u can hop to snother city by train. bfore u make...
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Response from Toat Edy Wijaya, General Manager at Novotel Solo
Responded Jul 22, 2021
Dear Mrs. Wulan , we appreciated with your review related your experience during stay in Novotel solo, we share our condolences for your lost and as our guest is part of our family. keep healthy and we waiting for your next visit .thank you very much.
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mahendra wrote a review May 2021
Bandung, Indonesia143 contributions16 helpful votes
arrived here at May 26th, hospitality was OK, room was OK. left the room with "Make up my room" label on the door's handle on May 27th, 08.00 AM. came back in my room at 04.00 PM with the "Make up my room" label removed, room is not even checked and cleaned, and there's a terrible cigarrettes smell all over the room and bathroom. shame on you, novotel. should've treat your guests better. This passed as the worst Accor's Novotel i've ever stayed.
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Date of stay: May 2021Trip type: Traveled with family
1 Helpful vote
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Dimasschon wrote a review May 2021
Hanoi, Vietnam163 contributions62 helpful votes
As Like i said i was being relocate to Novotel from Royal Heritage in my last night staycation. I was so shock when i know they relocate me to this hotel as i knew this hotel officialy is being use for people being quarantine covid 19 by local government. Its realy destroy my staycation with my family. As when im arrive from being relocate from royal heritage in my check in novotel solo staff ask me to do covid test with EXTRA PAYMENT, the stAff realy make me being difficult just for check in. 2nd i ask for a babycott because i bring an infant newborn baby. First time they refuse to give me babycott, this is first time happen in my life 4 star hotel refuse to provide babycott. After i ask for the third time they finnaly give me the babycott. They put me in suite room with a good view on 4th floor. What a very bad floor number. but because its an official quarantine covid 19 hotel its make me realy not feeling safe to walk around the hotel even for swimming. And they put me on a room with a door to next room this is so messed up for me for my safety because stranger from next room can go to my room anytime. And when i check out, i wait my Gocar for take me home, they have a piano in their lobby, we see some guest play that piano, after she is finnish my oldest kid want to tryband play the piano, but come a man a novotel staff a reception or something yelling to my 4 year kids tell to get off from playing the piano. I dont know whats wrong with accor hotel group and their staff in solo they realy threat guest like a TRASH. Even with accor member guest. As an accor member i realy dissapointed with the service of accorr hotel group in solo, M gallery royal heritage solo, Novotel Solo. Novotel solo and M Gallery Royal Heritage is realy embarrased ACCORR Group with their staff, guest service and facility. As long as i stay in accorr hotel group in another country i never being threat like trash like in accorr hotel group in solo. I deffinetly NOT Recommend you to spend money for stay in Novotel solo or M gallery Royal Heritage solo, they threat guest like TRASH, even you are an accorr member club.
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Date of stay: April 2021Trip type: Traveled with family
Room Tip: Dont spend your money in this hotel, NoT worthed, They threat you like trash.
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2 Helpful votes
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Response from Toat Edy Wijaya, General Manager at Novotel Solo
Responded May 25, 2021
Dear Mr. Dimas Thank you for taking the time to share your recent experiences with us. It is regretful to hear that you had an unpleasant experiences during your stay at the Royal Surakarta Heritage and Novotel Solo. Allow me to express my sincere regret and apologies as I am distressed that we fell short of your expectations. As we faced more restricted regulation issued by local government on 8th May that all the guests who stay at the hotel have to be free from covid-19 by giving a prove of Ge-Nose or PCR Antigen certificated upon check in has caused less people traveling during the period and leads to closure of the Royal Surakarta Heritage and relocate all the guests to Novotel Solo. Some internal communication and services issue within the hotels have been addressed to each department concern to avoid occurrence in the future that has becomes our major attention. In addition, we have also shared your feedback and delivered a strong message to take an appropriate action to ensure this type of unpleasant experiences never happen again. As our valued member, we do hope that we will have another chance to create memorable experiences in your forth coming stay either at The Royal Surakarta Heritage or Novotel Solo. Mr. Dimas, please contact me directly through info@novotelsolo.com as I will personally take care of your future reservation. Novotel is only for free-covid19 quarantine guests as per below link. https://travel.detik.com/travel-news/d-5562629/jadi-tempat-karantina-hotel-novotel-solo-sediakan-jasa-tes-genose Sincerely,
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advento b wrote a review May 2021
5 contributions
Actually booking at Ibis Style. But somehow all guest moved to Novotel. Room was good. The facilities are good also as a 4 star. The hotel has a classic architecture that was a little bit creepy but still comfortable. Staff service has no priblem, EXCEPT eith security who wasn’t friendly when we arrived. He didn’t take the initiative because we were confused. When parking is also not helped. thank you
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Date of stay: May 2021Trip type: Traveled as a couple
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Response from Toat Edy Wijaya, General Manager at Novotel Solo
Responded May 11, 2021
Dear Mr.Buddy, We very much appreciate your comments regarding your stay at the Novotel Solo. It is always a pleasure to receive positive feedback. And we do apologize for your inconvenience according our security , we will take seriously to take action and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager
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PRICE RANGE
$30 - $46 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel solo hotel solo, solo novotel
LOCATION
IndonesiaJavaCentral JavaSolo
NUMBER OF ROOMS
145
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Frequently Asked Questions about Novotel Solo
Which popular attractions are close to Novotel Solo?
Nearby attractions include Museum Batik Danar Hadi (0.08 miles), Mangkunegaran Palace (0.4 miles), and Solo Paragon Mall (0.6 miles).
What are some of the property amenities at Novotel Solo?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Novotel Solo?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel Solo?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Novotel Solo?
Yes, free parking is available to guests.
What are some restaurants close to Novotel Solo?
Conveniently located restaurants include Serabi Notosuman, RM Adem Ayem, and Serabi Notosuman Ny. Lidia.
Are there opportunities to exercise at Novotel Solo?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Is Novotel Solo located near the city center?
Yes, it is 0.4 miles away from the center of Solo.
Are any cleaning services offered at Novotel Solo?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Solo offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Novotel Solo?
Many travelers enjoy visiting Kampoeng Batik Laweyan (1.0 miles), Surakarta Hadiningrat Palace (1.0 miles), and Loji Gandrung (1.0 miles).