Dear Novotel Solo, please help to raise the level of the cleanliness of the room: some ants accompanying me on the table while i'm working on my laptop. A stain mark on the bed-sheet is simpy a no no.
well during this pandemic stay in hotel means sharing with others who might not care with sop of wearing masker, look simple. this hotel leave me deep memories, for a note fo not hesitate to call ur hotel staff for any assistance they would give their best assist. memories will remind there
arrived here at May 26th, hospitality was OK, room was OK. left the room with "Make up my room" label on the door's handle on May 27th, 08.00 AM. came back in my room at 04.00 PM with the "Make up my room" label removed, room is not even checked and cleaned, and there's a terrible cigarrettes smell all over the room and bathroom. shame on you, novotel. should've treat your guests better. This passed as the worst Accor's Novotel i've ever stayed.
As Like i said i was being relocate to Novotel from Royal Heritage in my last night staycation. I was so shock when i know they relocate me to this hotel as i knew this hotel officialy is being use for people being quarantine covid 19 by local government. Its realy destroy my staycation with my family. As when im arrive from being relocate from royal heritage in my check in novotel solo staff ask me to do covid test with EXTRA PAYMENT, the stAff realy make me being difficult just for check in. 2nd i ask for a babycott because i bring an infant newborn baby. First time they refuse to give me babycott, this is first time happen in my life 4 star hotel refuse to provide babycott. After i ask for the third time they finnaly give me the babycott. They put me in suite room with a good view on 4th floor. What a very bad floor number. but because its an official quarantine covid 19 hotel its make me realy not feeling safe to walk around the hotel even for swimming. And they put me on a room with a door to next room this is so messed up for me for my safety because stranger from next room can go to my room anytime. And when i check out, i wait my Gocar for take me home, they have a piano in their lobby, we see some guest play that piano, after she is finnish my oldest kid want to tryband play the piano, but come a man a novotel staff a reception or something yelling to my 4 year kids tell to get off from playing the piano. I dont know whats wrong with accor hotel group and their staff in solo they realy threat guest like a TRASH. Even with accor member guest. As an accor member i realy dissapointed with the service of accorr hotel group in solo, M gallery royal heritage solo, Novotel Solo. Novotel solo and M Gallery Royal Heritage is realy embarrased ACCORR Group with their staff, guest service and facility. As long as i stay in accorr hotel group in another country i never being threat like trash like in accorr hotel group in solo. I deffinetly NOT Recommend you to spend money for stay in Novotel solo or M gallery Royal Heritage solo, they threat guest like TRASH, even you are an accorr member club.…
Actually booking at Ibis Style. But somehow all guest moved to Novotel. Room was good. The facilities are good also as a 4 star. The hotel has a classic architecture that was a little bit creepy but still comfortable. Staff service has no priblem, EXCEPT eith security who wasn’t friendly when we arrived. He didn’t take the initiative because we were confused. When parking is also not helped. thank you