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Grand Edge Hotel Semarang

Jl. Sultan Agung no. 96, Semarang 50252 Indonesia
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Traveler (331)
Dining (69)
Room & Suite (58)

About

Location
Cleanliness
Service
Value
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Airport transportation
Business Center with Internet Access
Free internet
Wifi
Public wifi
Internet
Rooftop pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Rooftop bar
Conference facilities
Banquet room
Meeting rooms
Spa
Rooftop terrace
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Air conditioning
Room service
Minibar
Flatscreen TV
Refrigerator
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Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Modern
Hotel links
Visit hotel website
291Reviews8Q+A13Room tips
Traveler rating
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  • 15
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Popular mentions
It was great to stay here. The place was really cozy, clean, and ofc spacious. One another thing that we bloody love was the rooftop. The view was amazing and really calming. Would like to stay here next time
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The Hotel is impressive... Everyone of us is happy... Hotel staffs is very helpfull The room is spacious..but i think toilet needs exhaust fan The rooftop swimming pool has its own class We’ll be come again someday...can not wait..!! See you soon, Green Edge Hotel Semarang...!!!
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Response from Grand_Edge_Hotel, Asst.Front Office Manager at Grand Edge Hotel Semarang
Responded 2 weeks ago
Dear Rikonovansyah Warmest Greetings from Grand Edge Hotel Semarang ... Thank you for your excellent review. Nothing makes us happier than reading feedback from a satisfied guest. We are glad you enjoyed our room and it's very satisfying to know that you also enjoyed our facilities. We certainly look forward to your return, as we will certainly welcome the chance to impress you again. Best Regards, Abdul Salam Asst.Front Office Manager
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Nice place, convenient , with strategic location surrounded by some good resto. Many kind of breakfast menu with good taste, good viewing for restaurants. Need to be improvent in room soundproof, but overall is good and recommended for next visit.
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Response from Grand_Edge_Hotel, Asst.Front Office Manager at Grand Edge Hotel Semarang
Responded 3 weeks ago
Dear bimz1919 Warmest Greetings from Grand Edge Hotel Semarang ... Thank you for your excellent review. Nothing makes us happier than reading feedback from a satisfied guest. We are glad you enjoyed our room and it's very satisfying to know that you also enjoyed our facilities. We certainly look forward to your return, as we will certainly welcome the chance to impress you again. Best Regards, Abdul Salam Asst.Front Office Manager
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I reserved a junior suite, and expected a very nice service at the hotel. At checked in, I asked 2 keys, they gave me one and said the other one already in the room. The one they gave me did not work, so I have to come down to front desk to ask them to fix it, I came up, still not working. Luckily a staff with operational keys helped me to enter my room, for the next 40 minutes they tried to fix the key issue, and not successful, until we left the second key never worked. The Shower also beed maintenance, we told the house keeper and they tried to fix it, they did bit not totally solved. Also issued with drainage, and was solved. The staff need further training on costumer orientation culture. I dont think I will stay at this hotel again.
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Response from Grand_Edge_Hotel, Asst.Front Office Manager at Grand Edge Hotel Semarang
Responded 3 weeks ago
Dear 652bambangb Warmest Greeting From Grand Edge Hotel Semarang... We appreciate your comments concerning the service and staff. We would like to apologize for the unpleasant experience you had . It had been noted and brought to the attention of the management for immediate follow-up.and your feedback as this is our best resource for improving our service quality. We are looking forward to welcoming you back at Grand Edge Hotel Semarang. Best Regards, Abdul Salam Asst.Front Office Manager
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Booked Junior Suite. Spacious room, great services, free airport shuttle, nice breakfast. Love the rooftop pool! Oh, and the staffs were nice too. The only downside was the towels in my room wasn’t even white anymore. It might have been clean but the color wasn’t so convincing. Warnanya seperti butek gitu. Didn’t request for another white towels because I was really tired from attending family reunion all day so I went to sleep instead.
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Response from Grand_Edge_Hotel, Asst.Front Office Manager at Grand Edge Hotel Semarang
Responded 3 weeks ago
Dear belleyeah Warm Greetings From Grand Edge Hotel Semarang ... Thank you for staying with us, We appreciate your comments regarding service and staff. We want to apologize for the unpleasant experience you experienced during your stay. It was recorded and brought to the attention of management to be immediately followed up. And your feedback because this is our best resource to improve the quality of our services. We look forward to welcoming you back at Grand Edge Hotel Semarang. Greetings, Abdul Salam Asst.Front Office Manager
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PRICE RANGE
$28 - $45 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaJavaCentral JavaSemarang
NUMBER OF ROOMS
118
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