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Hotel Tugu Malang

#1 of 54 Hotels in Malang
Certificate of Excellence
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Hotel Tugu Malang
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476 Reviews from our TripAdvisor Community

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Showing 344: English reviews
Eindhoven, The Netherlands
Level Contributor
27 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

My husband and I had the pleasure of staying 3 nights at the amazing Tugu hotel in Malang. What a wonderful time we had! The goodness started immediately at check-in: we were upgraded to a suite and received a welcome massage. Such a wonderful room with a very comfortable (and a bit squeaky) bed. Large bathroom with bath and great... More 

Helpful?
Thank krrlijn
Jakarta, Indonesia
Level Contributor
6 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Very nice place to stay and very good price with fantastic services. The restaurant menus just simply the most delicious food you can get. The traditional way of presentation is very interesting and beautifully done.

Helpful?
Thank nuniekneip
Crescentia H, Manager at Hotel Tugu Malang, responded to this review

Dear Nuniekniep, Thank you very much for having spent the time with us here at Tugu Malang. We are very happy to hear that you have enjoyed your stay with us, as much as enjoyed our restaurant . There is nothing that makes our day brighter than to hear that you enjoyed our art, antiques and romantic atmosphere,our service, the... More 

Tokyo Prefecture, Japan
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I love the Tugu. I've been visiting Malang off and on since I studied there as a student in the 90s and as soon as I could afford it, I started staying here. It is a great experience every time. The antiques make it a stylish museum as well as a hotel. The executive rooms and suites are uniquely inspiring.... More 

Helpful?
Thank Djavaman
Crescentia H, Manager at Hotel Tugu Malang, responded to this review

Dear Djavaman, Thank you so much for staying with us at Tugu Malang and for being such a loyal customer to us. We are very grateful for your detailed review that really helps us improve and perfect our service and offerings to our guests. We have been working very hard to improve those issues since your departure and will continue... More 

Level Contributor
30 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I ve stayed here the second time this time. I lile the hotel for their warmth hospitality. The service is very good. They have lots of antique collections in the hotel, you mau need to check it if you stay there. The food is superb. Location wise: centrally located.

Helpful?
Thank Elisabeth S
Crescentia H, Manager at Hotel Tugu Malang, responded to this review

Dear Elisabeth S, Warm greetings from hotel Tugu. We are really happy that you have decided to visit our hotel again and enjoyed it. It is our pleasure to make our guests feel at home and welcome. Thank you again for your positive review that help us grow and get better in the work we do. If there is anything... More 

Paris, France
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Very nice hotel located close to train station (no need taxi). Many antiques collected by owner make hotel deco look unique with many rooms to discover and nice pieces of furniture. They know how to greet guests and make business: 15mn massage offered, very good local pastries with drink offered at tea time. Nice pool for children, good restaurant and... More 

Helpful?
Thank David R
Crescentia H, Manager at Hotel Tugu Malang, responded to this review

Dear David R, Warm greetings from hotel Tugu Malang. It was really interesting to read your review and thank you for all the remarks that you have made. Our staff indeed is one of the most important factors in our hotels and we try to make our guests feel like home and welcome in each of them. We are glad... More 

Gerringong, Australia
Level Contributor
136 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This historic hotel doesn't look much from the outside as it is surrounded by busy traffic. However, it is an oasis with such traditions as high tea and excellent service. The room was small but has been updated to contain all the modern cons. The bath is unusual in the material it is made from. The food in the dining... More 

Helpful?
Thank Pamsreview
Crescentia H, Manager at Hotel Tugu Malang, responded to this review

Dear Pamrsreview, Kind greetings from hotel Tugu Malang. Thank you very much for your kind review and the time you have taken writing it. We are always very glad to hear that our guests have felt like home and enjoyed their time with us. It helps us to be better and provide the best services we possibly can. Indeed Tugu... More 

Bandar Seri Begawan, Brunei Darussalam
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I love staying at this hotel. The rooms, decor, ambience and staff are great. The restaurant is excellent. My default hotel when in Malang. If you are ever in the area, you really should stay here. We booked the. Executive Room and were most impressed. Make sure you have the complimentary high tea in the afternoon.

Helpful?
Thank David G
Crescentia H, Manager at Hotel Tugu Malang, responded to this review

Dear Mr. David G. Our most appreciation for your kind review to our Hotel Tugu Malang. Our aim is all of our Guests' satisfaction in all aspect and more over could enjoy as well as having more valuable experience while staying in Hotel Tugu Malang. Your review could gives us more spirit in presenting our guests who were our family... More 

Lausanne, Switzerland
Level Contributor
74 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Tugu Malang is for me a typical example of a hotel living on its reputation. The common area are as you can discover on the website, incredible - with the addition that some quite large areas of the hotel ("Sahara") looked or were abandoned when we stayed there. Big deception is certainly the room, have a look at my pics.... More 

Helpful?
Thank Cvxa
Crescentia H, Manager at Hotel Tugu Malang, responded to this review

Dear Cvxa, Thank you very much for your comprehensive review on our hotel. We realize without our loyal customers’ comments such as yours, we won't be able to constantly improve. We deeply apologize that you did not feel satisfied with the room you were in. For your reference, in fact each of our rooms has different kinds of ambiance. We... More 

Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 18, 2016 via mobile

This historic hotel is a museum as much a hotel. I have been staying here for around 15 years and the service never falters it is perfect. From the moment you enter reception you are treated like an individual. The staff go out of their way to remember your name and always refer to you by name. The dining at... More 

Helpful?
1 Thank Wayne C
Bagus_HTM, Guest Relations Manager at Hotel Tugu Malang, responded to this review

Dear Mr. Wayne Coleman, indeed our great appreciation for your comment for Hotel Tugu Malang. From the bottom of our heart , we need to express our gratitude for your loyalty to our services for so long. You're more as our big family rather than a clients. Your visiting inspires us to do more for our clients as our big... More 

Jakarta, Indonesia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 17, 2016 via mobile

Hotel Tugu Malang is a place to stay for those who love art and history combined with pleasure. While the service is way beyond average, one will also find that the food served in the restaurant and the snacks sold in the small shop house behind the hotel are able to entertain the taste buds. The artistic decoration of the... More 

Helpful?
Thank Retnomsf
Crescentia H, Manager at Hotel Tugu Malang, responded to this review

Dear Ibu Rini F, Appreciate indeed for your kind attention to Hotel Tugu Malang as well as your reviews about Hotel Tugu Malang. Thanks again for your support feedback for our reference. Surely we will maintain our team which could be the one who has the same level of knowledge that could share with the complete and comprehensive experience toward... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Free Parking
  • Business Center with Internet Access
  • Conference Facilities
Official Description (provided by the hotel)
This most unique hotel in East Java, the only 5-star luxury hotel in Malang, is not just a hotel. It is a whole destination by itself. It is a beautiful living museum filled with priceless beautiful antiques and artworks of Indonesia, and every corner of this hotel celebrates the colorful history of Indonesia, of Java, and of Malang in particular. Every single staff so naturally carries the "hospitality from the heart" that is so authentically Indonesian gracefully, and nothing is ever a problem. This is the very place to experience the true soul of Java and Indonesia. ... more   less 

Additional Information about Hotel Tugu Malang

Address: Jln. Tugu no. 3, Malang 65119, Indonesia
Location: Indonesia > Java > East Java > Malang
Price Range: $101 - $140 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Tugu Malang 5*
Number of rooms: 49
Reservation Options:
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Also Known As:
Tugu Hotel Malang
Hotel Style:
#1 Luxury Hotel in Malang
#1 Spa Hotel in Malang
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