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Helios Hotel

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Helios Hotel
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88 Reviews from our TripAdvisor Community

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Showing 55: English reviews
Hanoi, Vietnam
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Nice from the outside, disgusting from the inside! It looks like a nice and fancy hotel. That's what the price is at as well. Such a shame all other hotels were full and it was getting dark so we wanted to make a choice quickly. We've paid 280.000 idr per night, which was way too expensive. The rooms are moistly... More 

Helpful?
Thank roxy d
Carla Priscilla W, General Manager at Helios Hotel, responded to this review

Dear Madam, Thank you for your review, we really appreciate it. We are sorry about the inconvenience and the unpleasant experience Could you help us to give more information about when exactly did you check-in in our Hotel and send it to our email at : marketing.helios58@gmail.com We always try to improve our service. Thank you for your feedback Best... More 

Ayutthaya, Thailand
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed May 29, 2016

Stayed here for a night after Bromo trip to catch the flight in Surabaya next day. My room was on the ground floor near the reception and there was some construction near my room which made it a bit noisy. The staff of the hotel was nice, professional and willing to help. However, the staff on the rooftop were opposite.... More 

Helpful?
Thank Darika K
Carla Priscilla W, General Manager at Helios Hotel, responded to this review

Dear Ma'am/Sir, Thank your for your feedback, We really appreciate it. We are truly sorry about your inconvenience, we are still trying to finish the construction work as soon as we can. We hope to see you again soon If you need any help Don't hesitate to contact us at marketing.helios58@gmail.com Best Regards, Carla P General Manager Helios Hotel More 

Montreal, Canada
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed May 16, 2016 via mobile

We got at the hotel at night. The staff was very clueless and quite rude asking us to pay before we see the room many times. The room smelled like sewage but the ac made it a little better. At least, even though they don't speak English very well, the girls of the day shift were a lot nicer. Wifi... More 

Helpful?
Thank Mari D

Travelers are raving about these Malang hotels

lake district, england
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
2 of 5 stars Reviewed April 1, 2016

Luckily we only stayed here for 2 nights as longer would have been unbearable. It is advertised as a 'backpackers home' and that is definitely not the case. The hotel staff were less than friendly, little to do while there, poor breakfast and the hotel was full of an entire bus of school children under the age of 12. The... More 

Helpful?
Thank 3robinsons
Carla Priscilla W, General Manager at Helios Hotel, responded to this review

Dear Ma'am/Sir, Thank you for your feedback, we really appreciate it. We are sorry for the noise and the poor breakfast menu, we are still trying to improve our services. About the backpackers Hotel, I think we did not explain to you clearly that Helios Hotel is our main services, which is family hotel. Helios Hotel has other services such... More 

Adelaide, South Australia, Australia
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed February 1, 2016

Hotel Helios is good value. There are not that many budget places in Malang. It is cheap and clean with a variety of rooms to choose from. Worth spending the little extra for the best rooms, but the cheaper ones are adequate and there is also hostel type accommodation for those who want to pay the lowest prices.. Staff are... More 

Helpful?
2 Thank ginnyh2015
Perth, Australia
Level Contributor
433 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 264 helpful votes
4 of 5 stars Reviewed December 17, 2015

Helios is one of the only tourist hotels in Malang and for the price it isn't too bad of a deal. It is located just 10 minutes from the train station and within walking distance to shops and the park. If you are travelling solo do be advised that out the front of the hotel on the right hand side... More 

Helpful?
2 Thank scottplume
Jakarta
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed November 8, 2015

we arrived this hotel about 10 pm after 3 hours drive from Surabaya, the receptionist bit slow and our room is not ready yet that moment. Bit disappointing because we will have trip to Bromo at 12 am and need immediate rest before the tour. We booked this hotel because attached to travel tour that we booked (Helios hotel tour),... More 

Helpful?
Thank EmpusJantan
Level Contributor
142 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed November 4, 2015 via mobile

After renovation, this hotel better and compatible for backpakers. In the top roof, different management they had Kampong Turis, special rooms on gazebo or bunkbeds cheaper price per person. Only foreigners stayed there. Complette with tour to Bromo Mountain packaged.

Helpful?
Thank Ulfah D
Yogyakarta, Indonesia
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 30, 2015

We stayed last month in Helios Deluxe Twin. Good sleep quality. Eventhought the room was not fantastic, its clean and have enought toileries. Got western toilet with hot & cold water working properly. The downside was the wardrobe so small, two small for even 1 full bag of clothes. we did not even bother to use it. when I had... More 

Helpful?
Thank Super_Fun_Tours
Malang
1 review
2 of 5 stars Reviewed September 4, 2015 via mobile

The bed was very creaky and the maintance man not fast to handle the water which a little run out of water. But the receiption employees was very helpful. The breakfast was ok. So recomended for bacpacker who has a less money

Helpful?
Thank George M
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Breakfast
  • Room Service
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Public Wifi
Services
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
Official Description (provided by the hotel)
Helios Hotel is a family hotel built in 1957. It is 9-minute walk from the Museum Malang Tempo Doeloe and a 7-minute walk from Malang train station. Our Indonesian Traditional yet Modern concept gives unique experience to our guests We have 5 types of rooms. Superior Fan, Superior AC, Deluxe, Family Room and Executive For travelers who prefer backpackers style accomodation, you can check our Kampong Tourist which is located at the 4th Floor We also have tours and travel service Helios Transport ... more   less 

Additional Information about Helios Hotel

Address: Jln. Pattimura 37, Malang 65111, Indonesia
Location: Indonesia > Java > East Java > Malang
Price Range: $21 - $26 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Helios Hotel 3*
Number of rooms: 36
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