THE PAPANDAYAN

4.5

Location

Cleanliness

Service

Value

Certificate of Excellence

Most elegant, luxurious 5-star hotel, The Papandayan unveils the art of hospitality, committed to delivering the promise in every moment of every stay where impeccable staff prides themselves in exceeding your every expectations. Centrally located in the most strategic location of the thriving business hub of Jl Gatot Subroto 83, it is set away from the congested one way thoroughfares, offering many avenues of accessibility to the property.

Full view

Property amenities

Free High Speed Internet (WiFi)

Pool

Fitness Center with Gym / Workout Room

Restaurant

Bar/Lounge

Room Service

Spa

Airport Transportation

Banquet Room

Breakfast Available

Business Center with Internet Access

Children Activities (Kid / Family Friendly)

Concierge

Conference Facilities

Dry Cleaning

Hot Tub

Laundry Service

Meeting Rooms

Multilingual Staff

Outdoor pool

Wheelchair access

Room features

Air Conditioning

Family Rooms

Minibar

Non-Smoking Rooms

Refrigerator in room

Smoking rooms available

Suites

Good to know

HOTEL STYLE

Historic Hotel

Business

HOTEL CLASS

Full view

Getting there

Husein Sastranegara Airport4 mi

See all nearby hotels

Nearby restaurants

Atmosphere Resort Cafe

15 minAmerican

Prima Rasa Bakery and Pastry

See all nearby restaurants

Nearby attractions

D'Fashion Textile & Tailor

8 minSpeciality & Gift Shops

The Lounge at The Trans Luxury Hotel

8 minSpeciality & Gift Shops

See all nearby attractions

735Reviews

712Photos

15Q+A

46Room tips

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Popular mentions

enough said

a few thing that is need improvement is food, for breakfaast or for tea time, kids club is only for toddler, toddler club is more appropriate, the gym equipment is old, need updated, the spa need updated also

Review collected in partnership with this hotel

Date of stay: January 2019

Response from Bobby R, General Manager at The Papandayan

Responded 2 days ago

Dear yogie_natha Thank you for taking your precious time to write a review about your experience on TripAdvisor. I really appreciate your constructive feedback, as it allows us to keep striving to perform even better in meeting if not exceeding our Guests' expectations. We would certainly take your feedback for our future improvements. In the meantime, we all look forward to welcoming you back here in the near future. Kind regards, Bobby Renaldi

Great service for Great Hotel

I was staying from 7 - 10 January, and it was an amazing experience for me and my team. I really think that they really care about us as their guest. Even the hotel security remembers me and know what i need. I’m from a media production company, and my team have a lot of boxes…

Date of stay: January 2019

Response from Bobby R, General Manager at The Papandayan

Responded 2 days ago

Dear hindra_go Thank you so much for your kind comments! On behalf of our associates and management team, I am honored to accept your words of appreciation. It will be my pleasure to share these comments with everyone who strive each day to give their best. Please let us know if we may ever be of assistance to you or your friends and family. Thank you again and have a great day! Kind regards, Bobby Renaldi

Superb!

My stay in The Papandayan was very enjoyable! I was on business trip, and had a lot of luggage, their staff was very initiative to help me. Not only the service is great, the food was unbelieveable! Their buffet had different themes and a lot of variety, and most of them is…

Date of stay: January 2019

Response from Bobby R, General Manager at The Papandayan

Responded 2 days ago

Dear srydg, Thank you for your review about The Papandayan. It is such a great pleasure to learn that you have enjoyed your stay and that our associates have assisted you to make you comfortable during your stay. Thank you as well for your comments in relation to the food provided in our hotel, I will share your comments to our associates especially to our culinary department who will be delighted and motivated to keep up their good work. Looking forward to welcoming you back to The Papandayan in the near future. Kind regards, Bobby Renaldi

Recommended hotel

Good food Nice place Good view Great hospitality Neatly room live music Beautiful cake and flower decoration Helpfull and friendly staff Polite people Cozy lounge Recommended place same like people's suggestion

Date of stay: January 2019

Response from Bobby R, General Manager at The Papandayan

Responded 2 days ago

Dear ZefanyaA9 Thank you so much for your kind comments and observations.It has indeed been a pleasure having you stay with us. It will be my pleasure to share these comments with our team. And also, thank you for recommending us to other travelers. We are looking forward to welcoming you back to The Papandayan soon. Have a great day! Kind regards, Bobby Renaldi

+2

Nice hotel..

They are located in a stalrategic location, very near trans studio mal (one of the bisggest mal in bandung)..and very mear burangrang street (where so many great food) The room is spacious, clean and comfortable, although it's an old hotel, but they managed their good quality,…

Date of stay: January 2019

Response from Bobby R, General Manager at The Papandayan

Responded 2 days ago

Dear tanialatinina Thank you for sharing your feedback regarding your stay! I am glad that you found our services and facilities satisfying. Also, thank you for the kind words regarding the breakfast. We are continually trying to improve the variety and quality of food items that we offer. Thank you for staying at The Papandayan, we hope you will consider us for your next trip! Kind regards, Bobby Renaldi

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The Papandayan

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Hi! What is the cancellation policy of the hotel for the Pay Now rates?

Dear WeeYY In answer to your question, if you book via travel online (ie. agoda, expedia, etc), cancellation is non refundable, no matter what the reason is. If you book through The Papandayan website and if your cancellation is due to force majeure (ie. natural disaster), the hotel will take your cancellation to consideration, they will investigate first. Hope it helps.. Kind regards, Bobby Renaldi

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Are public swimming pool heated?

Dear Satryaryan, Thank you for your query. The swimming pool at The Papandayan is not heated, it is an outdoor swimming pool. However, if you stay at our Premier room, you will have the benefit to access our spa which has jacuzzi, sauna and steam room, perfect place to end your swimming session. Hope this helps, should you have any further queries, please don't hesitate to contact us. Kind regards, Bobby Renaldi

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Hi, would you provide airport transfer? Is the food serve halal esp for breakfast? How do we go about sightseeing to lembang e.g. tangkuban perahu, floating market, tafso barn etc..

Dear Izzah.. The Papandayan is actually located at the city centre, and it is quite easy to go around the city from the Papandayan... however if you want to go to Lembang it depends on which day you go. If you go on Saturday or Sunday, then the traffic is very busy. Since you are going to stay in Bandung for 4 days, so I would recommend you to choose weekdays to go to Lembang and early in the morning.. it would take you approx 45 minutes... As for the Trans theme park, it is located approx only 1 km away from The Papandayan.. anywhere else you want to go to Bandung, distance wise it is quite close to anywhere compare to Jakarta.. the only problem is the traffic that make all travel feels far away.. I hope this helps .. should you have any further questions please do ask.

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hi,is the food here is all guranteed halal?

Dear Nur'asyidah S, We always serve halal food at all our outlets, however, we have not yet got the certification for halal food. Hope this helps. Thank you.

Hi i would like to know how old is the hotel and how far it is to trans studio mall. Thank you

Dear Jenny L, Apologies for the delay in getting back to you. The Papandayan was renovated and reopened in 2011 and it is only 10 minutes drive to Trans studio as Agus47 said (thank you Agus47) Regards, Bobby Renaldi

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