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Sheraton Bandung Hotel & Towers

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Jl. Ir. H Juanda no. 390, Bandung 40135 Indonesia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1271)
Room & Suite (391)
Dining (218)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 08/31/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Bandung Hotel & Towers
Updated 08/31/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#42 of 600 hotels in Bandung
Location
Cleanliness
Service
Value
Travelers' Choice
Sheraton Bandung Hotel & Towers is a five star hotel in Bandung, Indonesia which affords the ideal location for both business and leisure - surrounded by picturesque mountain scenery yet is just minutes away from Bandung's central business district and city centre. Set in expansive landscaped gardens, the hotel accommodation features 156 newly renovated Guestrooms, Towers rooms and Suites. It nestles amid the cool mountain air of the Dago Valley, providing the perfect base for a leisurely weekend of golf, shopping or entertainment. This Bandung five-star hotel is just a 30-minute drive from Husein Sastranegara Airport and 20 minutes from the Bandung Train Station. Sheraton Bandung Hotel & Towers a five-stars hotel in Bandung with resort styled facilities, ushers in a new era of contemporary elegance with a dynamic upgrade, highlighting eye-catching lifestyle orientated decor with some Art Deco design features.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Children Activities (Kid / Family Friendly)
Airport transportation
Parking
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Kids club
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
ATM on site
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Fireplace
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
VIP room facilities
Iron
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Languages Spoken
Indonesian, Malay
Hotel links
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bembijuniar wrote a review Sep 8
Jakarta, Indonesia14 contributions4 helpful votes
I stayed at Sheraton Hotel Bandung from 5-7 Sept 2021. I felt that services from hotel staffs not excellence as a 5 star hotel. No greeting from reception, or offering help. The breakfast very standard if I can score 3/5, but the restaurant staff are helpful although limited staff. Advice: Please improve service quality, should benchmark with PAD*A how to treat customer. For me service is number 1.
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Date of stay: September 2021Trip type: Traveled on business
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Response from Sheraton Bandung, Marketing at Sheraton Bandung Hotel & Towers
Responded 2 weeks ago
Dear bembijuniar, Thank you for taking your time to share us about your stay experience through TripAdvisor. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent such unpleasant experience from occurring in the future. Thank you for taking the time to share your feedback and bringing this to our attention, as from constructive feedback like yours we can continuosly improving our product and service. Sincerely, Herinova General Manager
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Jules Tandi wrote a review Jun 2021
Jakarta, Indonesia3 contributions2 helpful votes
Coming back to Sheraton Bandung was kinda nostalgic, so to speak, because i had several experiences staying at this hotel few years ago and they were all memorable ones! Ok long story short, we arrived on 30 May for a 1 night stay using Terima Kasih Indonesia voucher. We booked 2 rooms and my request for an upgrade to Tower rooms were granted by the kind front desk staff named Ericca. She was nice, communicative and helpful with our check in process. Ohh i also requested for an early check-in at 13:00 and luckily the room was ready! Now, let's get to the + & - parts: Plus: • Nice service, smiley staff from security, greeter and helpful bell-boy • Good implementation of Covid-19 protocol with lots of hand sanitizers located in strategic area and signage to keep safe distance • Again, Ericca was top-notch!. Ferdi at the front desk was also courteous with the service • Room interior was the same as per my previous stay. Clean and adequate but not too soundproof, nonetheless I had no issue with it because at night we slept just fine, so all good. Bathroom was spotless as well, the water was strong with clean white towel • Breakfast started at 06:30, which is pretty unusual because normally it starts at 6am. Also, there were inconsistency of info given by front desk and restaurant staff, desk said 6am but restaurant staff said 06:30. We had our breakfast at tower lounge which was great because there were very few guests there when we got in at 06:45 until around 08:00. The staff there were nice and courteous, especially Dimas • Had a lovely morning jog around the hotel premise. Nice garden with well-kept plants, the morning breeze was cool and very fresh • The resort-like swimming pool was a bit jampacked with kids • Gym was quite adequate and best thing is I got to use it all by myself! 😊 • Early check-in and late check-out [maybe because I am a Bonvoy member, not sure though] Minus: • Food and Pastries for breakfast should be kept warm. When we were there, the food was cold and we had a chewy-not-too-fresh chicken • The air inside the room when we got in was not fresh, not smelly though, but it’s unlike any other 5 star-hotel room. Thankfully the room had a balcony, opened the sliding doors and issue solved Overall, it was a very pleasant experience for staying again at Sheraton Bandung! I would highly recommend for others to stay at this hotel! Thank you, Nuhun pisan, Sheraton Bandung team!
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Date of stay: May 2021
Rooms
Service
Room Tip: Balcony, 2nd floor.
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Bayu Tribuwono wrote a review May 2021
2 contributions
We are planning to have staycation during this Waisak Holiday, we booked Junior Suite Room with access to Club Lounge and then upgraded by the hotel due to the previous guest still in room because they request for late check out No clear information and lack of initiative from Hotel Staff for providing the information to us regarding the availability of Tower Lounge. During the check in they said the Tower lounge was closed during this Pandemic, but during check out, the other staff said the Tower Lounge was available and moved to Lobby Area. Really disappointed with the service, we still pay the same price without enjoying the benefit we should received. The staycation plan was disturbed because of this.
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Date of stay: May 2021
Location
Cleanliness
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Response from Sheraton Bandung, Marketing at Sheraton Bandung Hotel & Towers
Responded May 29, 2021
Dear Brtribu, Thank you for taking your precious time to share your experience regarding your recent visit to the hotel. From the outset, I am really sorry that our service did not meet your expectation. The miss-leading information on the benefit entitlement was truly a short fall. We really valued your feedback and rest assured that your feedback is shared with the team for further correction and improvement. Brtribu, thank you again for your time, we hope we still have the opportunity to serve you again and better your stay experience to restore your confidence in Sheraton Bandung Hotel & Towers. Sincerely, Ditta Sriekandiah Front Office Manager
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doubleeater7 wrote a review Apr 2021
Jakarta, Indonesia26 contributions1 helpful vote
When first I am Arrived, from LP Mr. Yoga he welcome us and assist to the Front desk. Thanks to Mrs. Ditta she really helpful and very fast to make a decision when there is a problem. My stay is more delightful when we came for B’fast we meet Mr. Kusman his Hospitality make us feel like Home, he even provide us a table and cable extension for the next day my daughter Online School. And I would like to mention Mr. Dimas he handle Us with care and Mr. Jajang provide us with beautiful room clean and tidy. I definitely will come again for my daughter school holiday. The pool, kids playground and recreation activities is awesome so we no need to go out from the hotel during 5 days stay in Sheraton Bandung. And to Mrs. Faras thanks to assist us during check out and Suhoor assistant, Its more staff that i can’t remember the name they are really helpful. Stay In Sheraton is beautiful and memorable stay.
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Date of stay: March 2021Trip type: Traveled with family
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Okky sari wrote a review Apr 2021
Jakarta, Indonesia76 contributions47 helpful votes
We have stayed here several times. During the Covid pandemic, we have stayed here 2 times, the health protocol is still good. for the breakfast menu, although the variation is reduced, it is still good and a lot, for the all staff are still very friendly and wholeheartedly helpful. thanks to pak gustiana,his man very helpful
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Date of stay: April 2021Trip type: Traveled as a couple
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PRICE RANGE
$86 - $121 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton bandung hotel and towers, bandung sheraton
LOCATION
IndonesiaJavaWest JavaBandung
NUMBER OF ROOMS
156
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Frequently Asked Questions about Sheraton Bandung Hotel & Towers
Which popular attractions are close to Sheraton Bandung Hotel & Towers?
Nearby attractions include Jack Tour - Day Tours (0.5 miles), Episode Factory Outlet (0.4 miles), and Cats and Ice Cream Dago (0.2 miles).
What are some of the property amenities at Sheraton Bandung Hotel & Towers?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sheraton Bandung Hotel & Towers?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Bandung Hotel & Towers?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Bandung Hotel & Towers?
Yes, free parking is available to guests.
What are some restaurants close to Sheraton Bandung Hotel & Towers?
Conveniently located restaurants include Feast Restaurant, Congo Gallery & Cafe, and Tizi's.
Are there opportunities to exercise at Sheraton Bandung Hotel & Towers?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Sheraton Bandung Hotel & Towers have an airport shuttle?
Yes, Sheraton Bandung Hotel & Towers offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Bandung Hotel & Towers?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Bandung Hotel & Towers offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Bandung Hotel & Towers?
The staff speaks multiple languages, including Indonesian and Malay.