We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Bandung Hotel & Towers

568 reviews
Save
Traveler (803)
Room & Suite (262)
Dining (158)
Overview
  • Excellent57%
  • Very good33%
  • Average7%
  • Poor1%
  • Terrible2%
Travelers talk about
“tower room”(29 reviews)
“feast restaurant”(19 reviews)
“horse riding”(25 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
All hotel details
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (568)Write a Review
Filter reviews
426 results
Traveler rating
241
139
33
4
9
Traveler type
Time of year
LanguageEnglish
More languages
241
139
33
4
9
Show reviews that mention
All reviewstower roomfeast restauranthorse ridingfree ice creamshine spacabana roomspg membergarden viewswimming poolkids clubthe club loungejogging trackchildren playgrounddago arearabbitbusiness meetingnice hotel
FilterEnglish
Updating list...
1 - 5 of 426 reviews
Reviewed 4 days ago via mobile

Will never ever return back .... dont stay here.... if u stay 4th floor or 2nd floot they ask u to use stair.... and room very far from lobby........ unmanaged... staff not professional ........ u need walk so long to go room......More

Thank Sheila A
Response from Sheratonbandung, General Manager at Sheraton Bandung Hotel & TowersResponded 3 days ago

Dear Sheila A, Thank you for staying at Sheraton Bandung Hotel & Towers and providing your honest feedback on Tripadvisor. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We are also...More

Reviewed 6 days ago via mobile

I booked 4 rooms cause I travelled with my family (9 adults & 2 kids). I loved everything during my stay; fast response to our requests, smiley face from everyone, delicious breakfast, clean and comfortable room. I'd like to highlight the service from front desk...More

Thank Kania P
Response from Sheratonbandung, General Manager at Sheraton Bandung Hotel & TowersResponded 3 days ago

Hello Kania P, Thank you for sharing your experience during your recent stay at Sheraton Bandung Hotel & Towers. It is always a great pleasure to receive positive feedback from our valued guest.. like you. Please note that your feedback has been shared with the...More

Reviewed 1 week ago via mobile

I booked the hotel using my Starwood points; very easy and no hassle to book. The staff members allowed me to check in early which was a very good thing since my flight to Bandung was very early in the morning. Last time I visited...More

Thank Artistry105
Response from Sheratonbandung, General Manager at Sheraton Bandung Hotel & TowersResponded 6 days ago

Dear Artistry105, Thank you for staying with Sheraton Bandung Hotel & Towers and for sharing your experience with us. We are delighted to learn that you like our 'new look' and enjoyed your stay. However, we also noticed that there is still rooms for improvement...More

Reviewed 1 week ago via mobile

If you like to hang out to Dago area, this hotel is very recommended. Its easy for you to find Bandung souvenir and foods at Dago bawah. You only needs to drive go up to Dago atas to reach variety of hype cafes. The kids...More

Thank Ridhona F
Response from Sheratonbandung, General Manager at Sheraton Bandung Hotel & TowersResponded 1 week ago

Hello Ridhona F, Thank you for staying at Sheraton Bandung Hotel & Towers and for sharing your experience with us. Delighted to know that you enjoyed your stay. As you mentioned that Sheraton Bandung with its strategic location is just a perfect destination in Bandung....More

Reviewed 2 weeks ago

I am not sure if the hotel is short-handed during festive season or its the usual. The service doesnt feel like the other Sheraton i have stayed before. Rooms were not ready at 330pm. We were only given 1 room first. instead of two. When...More

1  Thank enezst
Response from Sheratonbandung, General Manager at Sheraton Bandung Hotel & TowersResponded 1 week ago

Dear enezst, Thank you for choosing Sheraton Bandung Hotel & Towers as a place to stay and sharing your experience and providing your honest feedback. As our top priority is to provide the highest level of hospitality, we sincerely apologize for falling short of meeting...More

View more reviews
PreviousNext
12345686
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Center with Gym / Workout Room
Room Service
Free High Speed Internet ( WiFi )
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Business Center with Internet Access
Room Service
Meeting Rooms
Free Parking
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Children Activities (Kid / Family Friendly)
Airport Transportation
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
$87 - $135 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Family Hotel in Bandung
#5 Business Hotel in Bandung
#5 Romantic Hotel in Bandung
#8 Spa Hotel in Bandung
#8 Luxury Hotel in Bandung
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$87 - $135 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Family Hotel in Bandung
#5 Business Hotel in Bandung
#5 Romantic Hotel in Bandung
#8 Spa Hotel in Bandung
#8 Luxury Hotel in Bandung
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (803)
Room & Suite (262)
Dining (158)
Pool & Beach (71)
Hotel & Grounds (534)
Bathroom (26)
Family and Play Areas (17)
Business Center & Event Rooms (15)
Questions & Answers
Ask a question
Devi E
December 9, 2017|
AnswerShow all 4 answers
Response from Sheratonbandung | Property representative |
Hi Devi E, we have lagoon swimming pool with cold water.
0
Votes
Google Translation
Paul C
November 18, 2017|
AnswerShow all 2 answers
Response from Sheratonbandung | Property representative |
Hi Paul C, We have 1 (one) attendant at the kids club from 8:00 Am to 5:00PM, and there will be 1 (one) hour for the attendant to take a break. During the activities at the kids club is not too crowded, our attendant can... More
1
Vote
Google Translation
Room Tips
"choose the room at 1st floor, in front of the pool"
Read review
"towers room best view, best room, complete facilities, etc"
Read review
"1st or 2nd floor are better options."
Read review
"There are two units which is Hotel and Tower. When you want to get compliment to their lounge room in tower..."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing
Map
Satellite