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Serela Riau Bandung

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#38 of 215 Hotels in Bandung
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471 Reviews from our TripAdvisor Community

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Showing 364: English reviews
Level Contributor
11 reviews
4 of 5 stars Reviewed 4 days ago NEW via mobile

I only stayed here for 3 days before I transferred to another hotel that is nearer to the place I was having an official business to. I would have stayed here the entire time because the staff were all hospitable and caring - from my airport pickup that was in the middle of the night up to assisting me to... More 

Helpful?
Thank Anna d
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Came to this hotel for short weekend gateway. The place has a strategic location, near to factory outlets and few good restaurants. Next to 24 hours mini market made us easy to buy things. WiFi connection strong enough. The staff also friendly. Overall service is good however needs improvement. This is what we would like to share during our stay:... More 

Helpful?
Thank Dione S
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

I stay at Serela on July 10-12 in Smart Room 529, no water in all room and facilities then its happen again on July 11. No bath amenities and no towel. The room is dark and dirty and filthy. Hard to park my own vehicle. Poor service and facilities

Helpful?
Thank ilham p
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed July 14, 2016 via mobile

Great location on jl Riau. Next to all the shopping area. and there is a few good restaurant around. and also minimart. Breakfast was ok, But the hotel start to get a bit old the rooms could need a little upgrade. All in all good if you find a good price deal.

Helpful?
Thank Dita A
Jakarta
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed July 8, 2016

Came to this hotel during peak season.. kind of difficult to find a parking space. Lucky there is a valet service at no cost. The room, decoration, interior are rather old, but very clean. All equipments work well. A lil refurbishment would be good and the in-room lighting should be brighter. Location is good, easy to reach restaurants, stores and... More 

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Helpful?
Thank rachmats320
Jakarta, Indonesia
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 28, 2016

The hotel located on the heart of Bandung, making it has very good access practically anywhere. It is walking distance to the famous Riau Factory outlets, and some decent restaurant, making trip to these places is just 10 minutes walk. The service is good, they responded well to our request, even sometimes they cannot solve the problem itself. The refrigator... More 

Helpful?
Thank Danang H
Jakarta, Indonesia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 12, 2016

I spent short weekend in Bandung with my spouse. We choose to stay in Serela Riau due to the strategic location in Riau Street which has many famous restaurant and Factory Outlet. Serela Riau's staffs were great, they were very kind and helpful. The cleanliness of the room is worth the price. The breakfast is quite tasty but I recommend... More 

Helpful?
Thank sangalkemis
Kuala Lumpur, Malaysia
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed June 7, 2016

The hotel is located at Jl. Riau, just a short walking distance to Heritage and other factory outlets located nearby. Our room is located on the first floor facing the main road, still we have not disturbed by any noise outside. The room was okay, just that maybe big sizes travellers will have some difficulty getting inside the toilet due... More 

Helpful?
1 Thank zHadz
1 review
2 of 5 stars Reviewed May 26, 2016 via mobile

I'm so dissappointed staying in serella riau bandung because i found cockroaches and fleas in the room. When i complaint to the receptionist, theres no action at all. She only listened even without saying sorry.

Helpful?
Thank Santi A
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mr/ Ms Santi A First of all we would like to thank you for choosing Hotel Serela Riau Bandung. Please kindly accept my sincere apologize regarding our less services during stay, we are aware about the improvements that we require in order to provide better service to our guest, and steps are being taken in to necessitate this improving... More 

Jakarta
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 24, 2016 via mobile

I stayed in family room. It was quite spacious, but some rooms more smaller than the one that i had. The hotel was clean, the bathroom is not too big. I went with groups from my office, there are only two towel in each room so you should ask them to more. The staffs are friendly and helpful. Standard breakfast,... More 

Helpful?
Thank Bluerose811
SerelaRiau, Manajer Umum at Serela Riau Bandung, responded to this review

Dear Mr/ Ms Bluerose811 I would like to thank you for your recent visit to us It was truly a pleasure to serve you. Please kindly accept my sincere apologize regarding our less services during stay, we are aware about the improvements that we require in order to provide better service to our guest, and steps are being taken in... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Business Center with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
Serela Riau Hotel Member of Kagum Group Hotel Management Jl LLRE Martadinata (RIau) Bandung Equipped with 83 rooms, karaoke, fitness center, massage and spa. Serela Riau Hotel is a three-stars hotel that combine great location and affordability with quality services and facilities.Located in the shopping district of R.E. Martadinata Bandung (famously known as Riau Street). Our hotel is the ideal choice especially for guests looking for an excellent shopping experiences that is uniquely Bandung.The street also in close proximity with many of Bandung's main streets, making our hotel an ideal starting point for anyone wishing to fully explore the side and corners of Bandung ... more   less 

Additional Information about Serela Riau Bandung

Address: Jl. LLRE. Martadinata (Riau) no. 56, Bandung 40115, Indonesia
Location: Indonesia > Java > West Java > Bandung
Price Range: $26 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Serela Riau Bandung 3*
Number of rooms: 83
Reservation Options:
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Also Known As:
Grand Serela Hotel Bandung
Grand Serela Badung Bandung
Hotel Style:
#7 Family Hotel in Bandung
#21 Spa Hotel in Bandung
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