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Serela Riau Bandung

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#41 of 218 Hotels in Bandung
Certificate of Excellence
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477 Reviews from our TripAdvisor Community

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Showing 368: English reviews
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Thanks alot for nice reception give me upgrade superior to deluxe room because we need single bed for my son..she is very strong can't sleep coz we meet her evening n in the morning we meet again n she allways smile n allways n allways "morning sir" i know is her very tired but allways give smile..for room very good... More 

Helpful?
Thank lilis6578
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear lilis6578 I and entire staff of Serela Riau are delightful and gratitude for your excellent review. We are committed to maintain event improving the quality of service and products. I have forwarded your appreciation to the staff in charge and they said thank you and sending warm regards for you and family. Hopefully we could welcoming you back home... More 

Tangerang, Indonesia
2 reviews
2 of 5 stars Reviewed 3 weeks ago

Please do not come to this hotel. I have a bad experience when i stayed there. Electricity blackout, no greeting from the receptionis, and horror elevator. So please find another hotel if necessary. The only good thing are you can find minimarket in the lobby, so yiu can buy some snack or coffe

Review collected in partnership with this hotel

Helpful?
Thank iskandarsyahi
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Islkandarsyahi, Warmest greetings from Serela Riau Bandung... First of all let me say Thank you for staying at Serela Riau Hotel and for taking time to review us in TripAdvisor. We are sorry for the inconvenience experience you had. it would be our concern to repair and maintain some equipment as required. Other than this, we wish you had... More 

Jakarta, Indonesia
2 reviews
1 of 5 stars Reviewed 4 weeks ago

I would never recommend anybody to book a smart room at this hotel. The room was so small, and of course, no window as they advertised it on the internet, the main light on top of the bed was off, the cable behind the bedside table was left out of the wall (somebody must have fixed the cable and left... More 

Review collected in partnership with this hotel

Helpful?
Thank Anaandeli
SerelaRiau, Manajer at Serela Riau Bandung, responded to this review

Dear Ms Anaandeli, Warmest greeting from Hotel Serela Bandung, Please kindly accept my sincere apologize regarding our less services during stay, we are aware about the improvements that we require in order to provide better service to our guest, and steps are being taken in to necessitate this improving process. once again, thank you for your comment as it gives... More 

Level Contributor
43 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Hotel may be old, but it is still very nice and feels modern. Rooms are small, those regular rooms, but very nice bed. I like. I had good night sleep. and it is on Jl Riau!!! Shoppings!! Factory outlets are all located along this road! Not cheap, though, probably due to the location.

Helpful?
Thank James D
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear James D Thank you for staying at Serela Riau Bandung recently and for your delightful review in TripAdvisor. Great to hear that we can accommodate you well during your travel to Bandung with the location, the room, and the service. Please do come back again, we're looking forward to welcome you. Regards, Aditya General Manager More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 20, 2016 via mobile

I only stayed here for 3 days before I transferred to another hotel that is nearer to the place I was having an official business to. I would have stayed here the entire time because the staff were all hospitable and caring - from my airport pickup that was in the middle of the night up to assisting me to... More 

Helpful?
Thank Anna d
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Ms. Anna I and entire staff of Serela Riau are delightful and gratitude for your excellent review. We are committed to maintain event improving the quality of service and products. I have forwarded your appreciation to all the staff in charge and they said thank you and sending warm regards for you and family. Hopefully we could welcoming you... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 25, 2016

Came to this hotel for short weekend gateway. The place has a strategic location, near to factory outlets and few good restaurants. Next to 24 hours mini market made us easy to buy things. WiFi connection strong enough. The staff also friendly. Overall service is good however needs improvement. This is what we would like to share during our stay:... More 

Helpful?
Thank Dione S
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Dione S Warmest greeting from Hotel Serela Bandung, Please kindly accept my sincere apologize regarding our less services during stay, we are aware about the improvements that we require in order to provide better service to our guest, and steps are being taken in to necessitate this improving process. once again, thank you for your comment as it gives... More 

Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 23, 2016

I stay at Serela on July 10-12 in Smart Room 529, no water in all room and facilities then its happen again on July 11. No bath amenities and no towel. The room is dark and dirty and filthy. Hard to park my own vehicle. Poor service and facilities

Helpful?
Thank ilham p
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Ilham P Warmest greeting from Hotel Serela Bandung, Please kindly accept my sincere apologize regarding our less services during stay, we are aware about the improvements that we require in order to provide better service to our guest, and steps are being taken in to necessitate this improving process. once again, thank you for your comment as it gives... More 

Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed July 14, 2016 via mobile

Great location on jl Riau. Next to all the shopping area. and there is a few good restaurant around. and also minimart. Breakfast was ok, But the hotel start to get a bit old the rooms could need a little upgrade. All in all good if you find a good price deal.

Helpful?
Thank Dita A
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Dita A I and entire staff of Serela Riau are delightful and gratitude for your excellent review. We are committed to maintain event improving the quality of service and products. Hopefully we could welcoming you back home to Serela Riau Bandung. Thank you very much for your kindness. Sincerely, Aditya More 

Jakarta
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed July 8, 2016

Came to this hotel during peak season.. kind of difficult to find a parking space. Lucky there is a valet service at no cost. The room, decoration, interior are rather old, but very clean. All equipments work well. A lil refurbishment would be good and the in-room lighting should be brighter. Location is good, easy to reach restaurants, stores and... More 

Review collected in partnership with this hotel

Helpful?
Thank rachmats320
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mr. Rachmat We do appreciate and grateful for the excellent review and we are very thankful for your feedback on maintenance and repairs that we need to do. It would be our concern. We are looking forward to welcoming you back home to Serela Riau Bandung in future. Please kindly forward our warm greeting for you and family. Sincerely,... More 

Jakarta, Indonesia
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 28, 2016

The hotel located on the heart of Bandung, making it has very good access practically anywhere. It is walking distance to the famous Riau Factory outlets, and some decent restaurant, making trip to these places is just 10 minutes walk. The service is good, they responded well to our request, even sometimes they cannot solve the problem itself. The refrigator... More 

Helpful?
Thank Danang H
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mr. Danang Warmest greetings from Serela Riau Bandung... We do grateful for your good review on us. Some weakness of our products ( the cleanliness of the rooms and Air conditioning) are our concern to repair and maintain as required. Hopefully we could have you and families back home to Serela Riau Bandung. Thank you for your kindness Sincerely... More 

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Business Center with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
Serela Riau Hotel Member of Kagum Group Hotel Management Jl LLRE Martadinata (RIau) Bandung Equipped with 83 rooms, karaoke, fitness center, massage and spa. Serela Riau Hotel is a three-stars hotel that combine great location and affordability with quality services and facilities.Located in the shopping district of R.E. Martadinata Bandung (famously known as Riau Street). Our hotel is the ideal choice especially for guests looking for an excellent shopping experiences that is uniquely Bandung.The street also in close proximity with many of Bandung's main streets, making our hotel an ideal starting point for anyone wishing to fully explore the side and corners of Bandung ... more   less 

Additional Information about Serela Riau Bandung

Address: Jl. LLRE. Martadinata (Riau) no. 56, Bandung 40115, Indonesia
Location: Indonesia > Java > West Java > Bandung
Price Range: $24 - $226 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Serela Riau Bandung 3*
Number of rooms: 83
Reservation Options:
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Also Known As:
Grand Serela Hotel Bandung
Grand Serela Badung Bandung
Hotel Style:
#7 Family Hotel in Bandung
#19 Best Value Hotel in Bandung
#22 Spa Hotel in Bandung
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