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Grand Serela Setiabudhi

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#49 of 218 Hotels in Bandung
Certificate of Excellence
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Grand Serela Setiabudhi
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396 Reviews from our TripAdvisor Community

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Showing 272: English reviews
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago via mobile

As part of Kagum Group, this hotel doesn't amazed (kagum) me at all..we stayed at grand deluxe (above superior and deluxe)but gosh a standard room at 3* star hotel might be better..we have to asked to switch room because some of equipment in bathroom are damage..small ants everywhere near furniture, hot water run only the evening when we arrived(no more... More 

Helpful?
Thank emikosuryali
Grand Serela S, General Manager at Grand Serela Setiabudhi, responded to this review

Dear Mrs. Emikosuryali, Warmest greeting from Hotel Grand Serela Setiabudhi Bandung First of all we would like to thank you for choosing Hotel Grand Serela Setiabudhi Bandung Please kindly accept my sincere apologize regarding our less services during stay, we are aware about the improvements that we require in order to provide better service to our guest, and steps are... More 

Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed 4 weeks ago via mobile

It was a good hotel. But today i feel very disappointment. The bathroom smells bad. Dirty room wall. The hot water isn't have enough heat. Missing light bulb. Extra charge for breakfast. Goshhh... Like i said, it was a good hotel, but in the future i would think twice to stay in this hotel !!!!!

Helpful?
Thank Syerwin D
Grand Serela S, General Manager at Grand Serela Setiabudhi, responded to this review

Dear Mr. Syerwin D, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing... More 

Subang Jaya, Malaysia
1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

I stayed at the hotel for 4d3n for family vacation.i went there on my birthday and the hotel made a birthday surprised by giving me birthday cakes and upgrade my room to suite.i'm so touched & thankful for the surprised,they make me feel special on my birthday.the food,location & rooms are great.thanks to Melinda the pr officer who is a... More 

Helpful?
Thank lailatul
Grand Serela S, General Manager at Grand Serela Setiabudhi, responded to this review

Dear Mrs. lailatul, Warmest greeting from Hotel Grand Serela Setiabudhi Bandung. First of all we would like to thank you for choosing Hotel Grand Serela Setiabudhi. It delighted us that you had great experience during your stay, your feedback is extremely valuable to us, as we strive to improve with each and every stay. Sincere Aditya More 

Level Contributor
3 reviews
5 of 5 stars Reviewed July 31, 2016 via mobile

It has been a great experience with the hotel, the staff are friendly and very helpful, felt welcomed. Food are great. Surely will visit again Location are walking distance to Rumah Mode and Ayam Goreng Suharti. Be sure to only take Blue Bird Cab for safety reasons.

Helpful?
Thank W1476ULsyeda
Andrian S, General Manager at Grand Serela Setiabudhi, responded to this review

Dear Respective Guest W1476ULsyeda, Warmest Greeting From Grand Serela Setiabudhi. Thank you for sharing your perspective on your stay at Grand Serela Setiabudhi recently. We are glad knowing you enjoyed staying with our service. Your satisfaction is our pride and we will always strive to provide a high quality product as well as value for our guests. We will waiting... More 

1 review
4 of 5 stars Reviewed July 25, 2016

Since early 2010, I've been traveling to Bandung in every couple a weeks, that makes me had a lot experience about almost every fine Hotels in Bandung. But since I know Grand Serela, I decide to stay there every time I traveling to Bandung unless it's fully booked of course.. The reason is every time I stay in Grand Serela... More 

Helpful?
Thank Santi W
Andrian S, General Manager at Grand Serela Setiabudhi, responded to this review

Dear Mrs. Santi W, Warmest Greeting From Grand Serela Setiabudhi. First of all, I would like to say thank you for staying with us and also taking your time to give hotel review on TripAdvisor. We are glad knowing you enjoyed and love staying with our service. We enjoyed serving you, and it was such an honor having you here... More 

1 review
5 of 5 stars Reviewed July 13, 2016 via mobile

Its was nice and comfortable hotel, i think the breakfast was delicious too, i was enjoyed, but i got a litlle trouble with hot spring water instalation there, but that was solved, when i asking to room service, i helped by ms melinda kusuma wardani from GRO, she so kindest and helpfull, good luck to grand selera and the crew,... More 

Helpful?
Thank didiet a
Andrian S, General Manager at Grand Serela Setiabudhi, responded to this review

Dear Mr. didiet a, Warmest Greeting From Grand Serela Setiabudhi First of all, I would like to say thank you for staying with us and also taking your time to give us hotel review on TripAdvisor. We are glad knowing you enjoyed and love staying with our service. thanks God your hot water problem was solved, we have inform to... More 

Level Contributor
4 reviews
5 of 5 stars Reviewed July 11, 2016 via mobile

Nice hotel in good location in bandung, nice tasty buffet breakfast, friendly staff whos always have a good and clearly information when we asked. Most of the time we have asked to GRO, and they are really friendly. For sure that we will come back again.

Helpful?
Thank MMVerhagen
Andrian S, General Manager at Grand Serela Setiabudhi, responded to this review

Dear Respective Guest MMVerhagen, Warmest Greeting From Grand Serela Setiabudhi. First of all, I would like to say thank you for staying with us and also taking your time to give hotel review on TripAdvisor. We are glad knowing you enjoyed and love staying with our service, We enjoyed serving you, and it was such an honor having you here... More 

Level Contributor
12 reviews
3 hotel reviews
1 of 5 stars Reviewed July 5, 2016 via mobile

The best part and the only reason i choose this hotel was the location. I am aiming for the rumah mode and lembang. Which is place are strategic for both criteria and it is 4 star hotel (supposed to be) I ordered 2 night of the best class room on this hotel (Grand deluxe king size room) which mine was... More 

Helpful?
Thank Albert H
Andrian S, General Manager at Grand Serela Setiabudhi, responded to this review

Dear Mr. Albert H, Warmest Greeting From Grand Serela Setiabudhi Hotel. First of all, I would like to say thank you for staying with us and also taking your time to give us review on tripadvisor. However, having heard your stayed was not meet your expectation, on behalf of management i would like to apologize, all your comment will become... More 

1 review
4 of 5 stars Reviewed July 2, 2016 via mobile

Good service, nice room. Especially miss Melinda as a GRO. Maybe, I'll be back to stay there. I would like to inform all my friends if they need to stay in Grand Serela Setiabudi Bandung. But, I am glad to say the breakfast meal is not so good. I hope it will be better in the future.

Helpful?
Thank Marco J
Andrian S, General Manager at Grand Serela Setiabudhi, responded to this review

Dear Mr. Marco J Warmest Greeting From Grand Serela Setiabudhi Hotel. First of all, I would like to say thank you for staying with us and also taking your time to give hotel review on TripAdvisor. We are glad knowing you enjoyed and love staying with our service, but also I want to apologize regarding your breakfast experience, it will... More 

Malaysia
1 review
5 of 5 stars Reviewed June 14, 2016 via mobile

Service and room condition pretty much good.Only problem we had was heater,wasn't really hot.. But once they look into it was really good though. Breakfast was really good and servants being so humble all the time..Thanks for the service grand Serela.

Helpful?
Thank laly090594
Andrian S, General Manager at Grand Serela Setiabudhi, responded to this review

Dear laly090594, Warm Greeting From Grand Serela Setiabudhi. Thank you for sharing your perspective on your stay at Grand Serela Setiabudhi recently. We are glad knowing you enjoyed staying with our service. Your satisfaction is our pride and we will always strive to provide a high quality product as well as value for our guests. I do hope that you... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Free Parking
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Free Breakfast
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Business Center with Internet Access
Official Description (provided by the hotel)
Grand Serela Setiabudhi Hotel is one of Member Kagum Group Hotel Management. Jl Hegarmanah 15-19 Bandung Eqquiped with 99 rooms, swimming pool and fitness center, massage and spa. Offers an intriguing experience trough out your stay. ... more   less 

Additional Information about Grand Serela Setiabudhi

Address: Jln. Hegarmanah 9-15 | Near With Shoping Center Rumah Mode & Cihamplas Shoping Center, Bandung 40141, Indonesia (Formerly Grand Seriti Hotel)
Location: Indonesia > Java > West Java > Bandung
Price Range: $31 - $63 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Serela Setiabudhi 4*
Number of rooms: 99
Reservation Options:
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Also Known As:
Grand Seriti Hotel
Hotel Style:
#4 Business Hotel in Bandung
#28 Spa Hotel in Bandung
#30 Luxury Hotel in Bandung
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