It is very difficult to think of enough adjectives to describe our amazing stay at the Viceroy Bali. From the moment we arrived to the moment we departed we were treated to the highest level of service, hospitality and luxury. So much so that we extended our stay. Waking up to the sounds of the jungle, leaping straight into our private pool and experiencing the wonderful food every day was a routine we very quickly fell in love with. We first stayed in a new 2 bedroom villa which was amazing. Private pool, enormous bedroom and bathroom with a beautiful view across the valley to the jungle. We entertained friends around the pool, and the in-house spa service for massages and manicures was excellent. The menu from Cascades is available in room, and has an excellent selection of different cuisines, including Indonesian. We highly recommend the nasi goreng, the soto ayam and the grilled zucchini pizza, which formed our staples while we were there. The last few nights we stayed in the Viceroy Villa with friends, which was next level. Nestled closer to the river you feel a part of the jungle. The staff are like one big family and were very helpful - we did tours with one of the drivers who had an excellent knowledge of the area and its history. The GM and owners are always around, are incredibly welcoming and always up for a chat if you like. We will definitely return, and perhaps we will have the common sense to book for longer in the first place next time. Thank you Viceroy Bali. L&M…
Classy stylish hotel in a middle of Ubud at the beautiful location with the view to tropical forest. Peaceful. Friendly staff and delicious rich breakfast. With a Michelin star restaurant Aperitif that gives unforgettable gastronomic and service experience
The hotel was absolutely beautiful and the staff was so accommodating and friendly. There is a free driver that can take you into Ubud center which was such a perk. The views were unbeatable! The food was also wonderful. Such a wonderful experience. We will DEFINITELY be back!
We stayed at the Viceroy for 4 nights for our honeymoon in the deluxe terrace villa. This boutique hotel is everything we could have wanted. First off, the service is impeccable. Chess picked us up from the airport and was super nice. He taught us a lot about Balinese culture during the drive, which we really appreciated. All the staff at the hotel were so warm and genuinely welcoming. The hotel has a very intimate feeling. The room was beyond amazing....super large and very well maintained. I cannot say enough about the plunge pool. I didn't think I would care much about a heated plunge pool since it is so hot in Bali, but a heated plunge pool makes a world of difference, particularly in the evenings. We stayed at another luxury hotel in Nusa Dua with our own plunge pool, but it was a little too cold for me to enjoy when the sun would go down. Here, at the Viceroy, we would use our plunge pool every morning and every night. I'd come back just for the heated plunge pool. The shuttle service into Ubud was also very helpful and convenient.…
The Viceroy experience is one we will never forget. From the generous and warm hearted atmosphere, to the astonishingly beautiful lush, jungle surrounds, and the detail oriented curation of the hotel and services. The Viceroy reflects the care and love the wonderful owners and incredible staff channel into this hotel each and every day. Recommended in all ways and we cannot wait to experience it all again.
What a beautiful hotel in the most beautiful setting!!! Stayed in a 2 bedroomed villa. The pool was heated in the villa, it was just an awesome experience, from the minute we walked into the hotel until we left. The food was fantastic, the breakfast delicious. Service was top notch! If you want a luxurious Bali experience, this will be the place to go!
Every thing is just fine. Check in. Staff. Service. Food. The indoor and outdoor space. The location is truly magnificent. On the river. Everything works. Everyone is very helpful and nice. There were two issues. Both noise related. Deluxe Terrace Villa: The first night, after 30 hours of travel to get there, I was awakened at midnight. The noise was people screaming and yelling at each other. At 1AM I called again and I asked them to fix the problem. The screaming and yelling went on for an hour. Not the issue of the resort, but they should have fixed the problem when it first happened. Vice regal Villa. Magnificent place. Again, the first night there was noise. A knocking. Again they at first did nothing about it. This is annoying. We identified the problem and when they heard it, they did something about it. They upgraded us to their Vice Regal Villa. Awesome experience!…
Great location for going to Ubud centre by a complimentary 'shuttle' service which was basically a free taxi in a great car whenever you wanted! We had a great room with a beautiful terrace overlooking endless greenery with a heated private pool. We ate at cascades for breakfast which had a delicious a la cart menu and aperitif for dinner/drinks which were great - well worth the money. We had booked direct so had some extras included like a spa each, a drink at aperitif etc. They use a paper voucher system with this which makes it feel a bit budget- would recommend removing the voucher aspect as you sign for bills anyway. Lots of great activities- we booked the rice terrace walk via the hotel which was brilliant ( only one other couple on the entire walk!), tea and coffee tasting, cooking class ( which the hotel booked for us but was through an external company so note you have to pay them direct). Overall, would recommend staying here.…
Hard to put into words how brilliant our stay was as it just doesn't do it justice! One thing you'll notice very quickly is that the Viceroy has a feel of inclusivity which is driven home by the staff. You are made to feel more than welcome throughout the entirety of your stay. After a long journey from the UK, we were looked after from min 1. From moving heavy luggage to buggy pick ups from our rooms, or even just a friendly chat, nothing was too much for the staff to deal with. Literally the best hospitality I have ever experienced. The location itself is beautiful, with the site sitting on the edge of a ridge which overlooks a small forest, presenting q view you really won't get sick of. You're also only a 5/10 min drive from Ubud (Hotel provides shuttle drop offs/pick ups) or a half hour walk for those that fancy a wander. The rooms are spacious and immaculately kept. Air con is provided to help keep your room fresh. You also can't go wrong with having a private pool to step into which is the perfect remedy to taking the edge off a hot day. The food was very good all round with both the Cascades and Aperitif restaurants offering a high-class dining experience. FYI, the balinease eggs benedict and French toast combo at breakfast is a winner! There's plenty to do in the local area - you can hop on a scooter and do your own exploring or alternatively you can take the leg work out of your planning and book a wide range of tours which are easily accessible, offering you a range of activities. In addition to this, the hotel also offer their own activities. A morning bike ride to the local paddy fields is my must-do recommendation. There isn't a lot more I can add that can do this place justice, you really have to come here and experience it. The only other thing I would say is that a stay here is suitable for families, couples or groups of friends looking for a true Bali getaway.…
We had a pool villa suite with stunning views across the valley. The suite was large and comfortable. Strolling outside to the terrace and jumping into the private pool at any hour of the night made the pool well worthwhile. The strong shower and large bathtub was so nice to relax after a day of lounging at the private Bale, or Balinese day bed. I cannot think of anything else that I would have asked for in the suite. One of my all time favorite rooms. The resort itself was outstanding as well. Delicious and varied breakfast. The Cascades restaurant on site served scrumptious dishes. We had a couples massage at the spa. Wonderful spa. The staff went out of their way to satisfy our every need. Service could not have been better. I look forward to staying again at Viceroy in the future.…
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