Vinila Nusa Dua
Jl. Desa Sawangan, Nusa Dua 80361 Indonesia
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About
#3 of 54 Specialty lodging in Nusa Dua
Location
3.8
Cleanliness
4.7
Service
4.8
Value
4.8
Vinila Nusa Dua is an exclusive all 3 bedroom villas which offer an affordable 5 star experience with private butler service and free day childcare assistance. Strategically located in the prestigious area of south Nusa Dua, only 20 minutes' drive from Bali International Airport, the property features private pool and equipped kitchenette in each villa, Jacuzzi in some villas, Lobby Lounge Bar & Café and Vin Kids Club
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Free airport transportation
Concierge
Butler service
Dry cleaning
Wifi
Hot tub
Bar / lounge
Shuttle bus service
Laundry service
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Room features
Air conditioning
Room service
Safe
Kitchenette
Minibar
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Family
Location
42Car recommended
Grade: 42 out of 100
28Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
Contact
Jl. Desa Sawangan, Nusa Dua 80361 Indonesia
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Rental CarsSee all Nusa Dua rental cars
105Reviews6Q+A11Room tips
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+1
Literally the worst place I've stayed in Bali. "Luxury villa" is the farthest thing this dump is. Broken amenities, disgusting cleanliness and incompetent staff makes for the most unpleasant stay. Don't be fooled by the older great reviews, the place is run down since covid and the management are now a mess. When we first arrived they showed us to the three bedroom Unit 12 where all the rooms were filthy and smelled of mold and dampness. The pool was also extremely filthy with leaves and dirt everywhere. So we asked for another unit. We were given unit 11 right beside. Which still smelled damp but was much more bearable. But then one of the AC units in the livingroom isn't working at all. And the other one is rusted to hell and barely working. We specifically looked for a villa with an air conditioned livingroom so what's the point if it's not working. To top it off the water heater is total garbage and stops working after 3 people takes a bath in the villa. What's the point of the bathubs if the hot water can't even output much of any hot water? We asked if they can fix these issues and they basically said the maintenance can try and check but this is what we get and they probably can't do anything. Which is exactly what happened since none of the issues were fixed. They then had the audacity to still charge us for an extra bed we needed so we said screw that and just used the sofa in the livingroom. As you can see in the photos. The pool deck has rotten wood with rusty nails poking through ready to give you tetanus when walking barefoot after swimming in the filthy swimming pool. The furniture are old and worn down. The paint on the walls are peeling and the corners in the rooms are filthy and some even had dirt and ants living in them. The air conditioning unit in the rooms weren't even installed properly and leaked water at times. They're also noisier than any AC I've heard before. Talk about relaxing at a vila where there's constant loud humming from the cheap and busted AC units they used. The tap in the sink in the bathroom was loose and then the drain got stuck closed. The shower had stupid rocks and channels that were disgusting and looked never cleaned. The door from the livingroom to the pool was stuck slightly open and was rusted permanently in that position. The stove is rusty and dirty. The sink looks like its never been properly cleaned and has water spots everywhere. The decorative plants they put on the table were just grass that had lice and fungus on it. There's just so many cost cutting and cheapness everywhere. To top this all off. There's basically no parking spot and so we had to hand in our car's keys to the security guard so they can move it out of the way of the other guests cars. That's not an issue in itself but the day before our checkout date they gave the keys TO THE WRONG GUEST. That guest then managed to take it far away and ran out of gas breaking the car. Now we don't have a car and then have to deal with the car being stranded in the middle of nowhere with some stranger. I've had it with this villa. Literally everything is wrong with it and I urge everyone to stay AWAY at any costs. I'd rather stay at budget hotels than this utter disaster. I wouldn't even stay here for free.…
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Date of stay: July 2022Trip type: Traveled with family
Room Tip: Don't even think of staying here.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
I am merely reinforcing the fact that I did not even once take a seat. The manager came to me and informed me that he was the one responsible for the villa. I showed him the situation in the villa I was unhappy with; it was dirty and there were flies everywhere. And then I showed him the many stains, on the sofas, curtains, toilets and even on the bedsheet. How are people supposed to spend their vacation in a place unfit to even live in? Even when I asked them to change the bedsheets, they told me that they were all the same, dirty and stained. They never offered me another villa of theirs despite knowing I was displeased with the one they assigned to me. In this pandemic, if they are truly in need of money, they should be honest. There isn't a need to force people to pay for a night at a villa that they never stayed in. That isn't the fault of the customers, but it's their fault for not being able to provide the villa that they promised and that we booked for. We chose that villa because it looked good and the price was cheap, but it turned out to be a complete dissapointment and nothing like the pictures. We feel misleaded and deceived. Where is the fairness in that? Why should I have to pay for a night? I would rather give the money to people in need rather than those who choose to deceive customers like me.…
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Date of stay: December 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Having stayed in previous Villa's this Villa was a little unconventional in its layout being separate living and bedroom module's. Still ok but not our best experience. Our Villa # 1 was a little tired, but more importantly there were safety issues, the bedroom floor coverings had curled along all of the edges making a huge trip potential. The large outside pool deck was very dangerous in that the planks were loose and not secured to the lower frame due to rot. In more than one location the planks would rise 250mm in the air when walked upon.Maintenance was a big issue. The staff were excellent, caring, helpful and best of all hospitable. The food was also good and delivered to our villa in a very timely manner. The location is not too bad but it is not really walkable to the main Nusa Dua areas, the Villas staff do drive you as requested to the local areas at no cost and you then taxi back. We had a lovely holiday Nusa Dua is a lovely place.…
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Date of stay: February 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
+1
Wow what can I say the Vanila Villa is nothing short of exception 5 star villas and the service is 5 star from the moment we arrived we were treated like royalty absolutey nothing is a problem or a bother to the amazing friendly staff the most kind caring. Polite and humble people we have ever had the pleasure to meet the manager Tina is one of the greatest assets to the Vanila villas it’s my and my partners 10 year anniversary today and there is no place we would rather be we are in Villa 9 it’s pure opulence from the staff to the room service every attention to detail is delivered with pure love and happiness from all the staff they go above and beyond to meet your needs make sure your happy and if you need something they do it with a beautiful smile on their face We have been absolutely spoiled with our beautiful stay and look forward to the next few days here I highly recommend these beautiful villas to anyone It’s 5 star accomodation service and treatment at all time A big thank you to Tina and all the amazing staff that make Vanila Villa what is it It’s been a real delightful treat to stay here And we will definitely be Coming back again And the 24 hour butler service and transport to anywhere in the Nusa Dua area is just another special touch from the amazing team at Vanila Villa a Love the rose petals on the bed the roses petals in the bathroom feeling like a beautiful queen So much respect and graftitude to each and every person who makes this a true 5 star experience So peaceful and very romantic ❤️❤️❤️ Samantha and Adam Best anniversary stay…
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Date of stay: March 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Everything is superb and top notch, me and my family are in love with this villa. From the rooms inside the villa, living room areas, the pool, the staffs, so good. We definitely will come back here on our next visit.
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Date of stay: December 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from dikaekosistem, Manager at Vinila Nusa Dua
Responded Jan 15, 2020
Dear "cj5811" Thank you for taking your valued time to share your review. I am pleased to hear that everything about your stay is superb and top notch. We are so glad that you and your family are willing to come back in the future. We are excited and very much look forward to welcoming you again. Best regards, Agus Mahardika Corporate Area Manager - Ekosistem Hotels and Resorts
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wow. What can I say? probably the best stay we have ever had. Vinila is on a complex of 3 and 4 bedroom villas but you cannot tell from how seculded you feel inside your villa. On the outside the driveway is shared with another hotel which makes it cramped. It is always full of hotel transport but this does not deter from the villa itself which is stunning. The rooms are laid out so that every room has a view of the pool with floor to ceiling glass doors that open on to the pool. The lounge also opens straight into the pool. It was at times hard to speak to staff over the phone because of the language barrier, but we got through it and the service was impeccible. Only issues we had was my son had probems closing his door which had to be fixed, and then his curtains but that was fixed also. The resort provide transport into town and the beach which you can book free of charge. Only problem is, they only do one way, so you have to pay to return. You can order your meals to your villa which most people seemed to do, however, order dinner early or they may run out of what you want. Also the best sleep I've had on holiday! All in all one of the best places we have ever stayed.…
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Date of stay: August 2019
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from dikaekosistem, Manager at Vinila Nusa Dua
Responded Jan 15, 2020
Dear "kereeng" Thank you very much for choosing to stay at VINILA VILLAS, another exclusive collection of Ekosistem Hotels and Resorts. We are delighted to read that your stay has been fabulous, in a beautiful spacious villa and with a impeccible service from all team members. Thank you for allowing us to craft a wonderful pool villa experience for you and your family. All of us at VINILA NUSA DUA very much look forward to welcoming you back sometime in the future again. Best regards, Agus Mahardika Corporate Area Manager - Ekosistem Hotels and Resorts
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
A great place for a family of 4 and upto 6. Each Villa has three bed rooms - two on ground floor and one on first floor. We needed two bed rooms so we chose two on ground floor. Accommodation - modern fittings, comfortable beds, pillows and linen. Semi-open shower and bath tub is great. The pool is the main attraction which is well maintained and accessible from common room. Service and Staff - Excellent room service and staff. Breakfast options, and quality of food is great. See attached menu of breakfast and all day dining. Costs are reasonable. There is a Spa with 20% discounts for guests but is available outside in much lesser costs. Location - there are no convenience stores, money changer or restaurants nearby in walkable distance. Although there is a shuttle and most of the time hotel provide drop off to nearby areas. One has to take a cab for return. In the evening, the way to villa is dark and not walkable. Complementary Airport transfer is a plus. …
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Date of stay: August 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from agus m, Manager at Vinila Nusa Dua
Responded Sep 15, 2019
Dear "RRohatgi" Thank you very much for taking your valued time to share your review and for choosing to stay at VINILA VILLAS, another exclusive collection of KARANIYA EXPERIENCE. I am excited to hear you and your family have just had a pleasant stay and a totally relaxing pool villa experience with us. VINILA VILLAS is designed to deliver a spacious and modern luxury pool villa experience that delivered most everything you could possibly expect. We very much look forward to welcoming you back in the future again. Best regards, Agus Mahardika Corporate Area Manager - KARANIYA EXPERIENCE
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked a 2 bedroom apartment..but were upgraded to the 3bed villa.Altough we had no access to room 3 ..it gave us the larger pool. The staff are very friendly and will arrange anything..trips ,in villa massage . Breakfast in the restaurant was a treat.No soy milk for those not drinking milk. Amazing open air bathrooms. A great place to start our Bali holiday
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Date of stay: August 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from agus m, Manager at Vinila Nusa Dua
Responded Aug 26, 2019
Dear "CromQueenstown" Thank you very much for taking your valued time to share your review and for choosing to stay at VINILA VILLAS, another exclusive collection of KARANIYA EXPERIENCE. We are delighted to read that your stay has been completely relaxing, in a beautiful spacious villa with glorious swimming pool and a service that sincerely helpful from all team members. We very much look forward to welcoming you back in the future again. Best regards, Agus Mahardika Corporate Area Manager - KARANIYA EXPERIENCE
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed at Vinila for 5 nights with family including kids. The 3-bedrooms unit with nice open-space lay out was perfect for us. Bed and pillow were so comfortable. Shower in the bathroom works perfectly and have a good pressure. Housekeeping staff did an excellent job keeping our place clean and tidy. Breakfast was good with lots of choices; coffee was good. Staff and service were great. Thanks to Pak Okta(?) and the entire team. Some small glitches can be improved. Will be back!
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Date of stay: July 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from agus m, Manager at Vinila Nusa Dua
Responded Jul 14, 2019
Dear "mjm73" It is rewarding to read your review and to know how your 5 nights stay at VINILA NUSA DUA feel like home. We are committed to keep exploring new ways to even deliver an exquisite pool villa holiday experience that exceeded each and every expectation. We are very happy to know that you highly loved your stay and the experience you had at VINILA. Thank you once again and we already can not wait to be welcoming you back sometime soon in the future. Best regards, Agus Mahardika Corporate Area Manager - KARANIYA EXPERIENCE
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Location superb, close to Beach, Mall, and Eateries. Operation Manager Ni Luh Martina Sukendar are very helpful since the booking process begun until out departure. We are staying for 5 night, and everymorning we have great breakfast. Vinila staff are very friendly and responsive catering our need during our stay, from beach drop off and shuttle from and to airport. We will definitely come back to to Vinila for our Family next Trip to Bali.
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Date of stay: July 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from agus m, Manager at Vinila Nusa Dua
Responded Jul 7, 2019
Dear "juarezrizala" Thank you very much for your review and for spending your recent holiday with us at VINILA VILLA.. We are delighted to hear that you had a beautiful experience and feel home away from home. Such a pleasure to hear how you love services delivered by our team member, our breakfast and even our drop off services. We are excited and very much look forward to welcoming you back sometime in the future. Martina and her team member already can not wait to see you again. Best regards, Agus Mahardika Corporate Area Manager - KARANIYA EXPERIENCE
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$170 - $261 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaBaliNusa Dua PeninsulaNusa Dua
NUMBER OF ROOMS
12
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Frequently Asked Questions about Vinila Nusa Dua
Which popular attractions are close to Vinila Nusa Dua?
Nearby attractions include Geger Temple (0.7 miles) and Ritz Kids (0.4 miles).
What are some of the property amenities at Vinila Nusa Dua?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Vinila Nusa Dua?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Vinila Nusa Dua?
Guests can enjoy free breakfast and a lounge during their stay.
What are some restaurants close to Vinila Nusa Dua?
Conveniently located restaurants include Izakaya by Oku, Bai Yun, and Soleil.
Are there opportunities to exercise at Vinila Nusa Dua?
Yes, guests have access to a pool during their stay.
Does Vinila Nusa Dua have an airport shuttle?
Yes, Vinila Nusa Dua offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Vinila Nusa Dua have airport transportation?
Yes, Vinila Nusa Dua offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Vinila Nusa Dua?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Vinila Nusa Dua?
Many travelers enjoy visiting Blanjong Inscription (8.3 miles) and Pura Dalem Sakenan Serangan (9.6 miles).