Our stay at the Sofitel was out of this world. Exceptional service, cleanliness and hospitality by the hotel staff. Particularly Mr. Hadi provided an incredible service and made the whole experience truly unforgettable for us. He helped me arrange the best birthday surprise for my husband on our honeymoon with every detail done to perfection. We cannot wait to come back to our favourite resort in Nusa Dua, Bali!
I Found something interesting in the room that we were still provided with instant coffee sachets that we could find/buy at the "warung", need an improvement (can asked to Pullman Central Park one of Accor hotel that we have stayed before).
Room is spacious equipped with a bathtub. Breakfast is spread and tasty. Facilities are great and fit for all purposes. My son truly enjoyed playing at the kids club and swimming pool. Its own private beach is spectacular and clean.
It was a pleasure to stay at the Sofitel. All staff is friendly, the room is clean and close to the beach, the breakfast is delicious and varied, the hotel is equipped with a kids club. Hopefully we can stay here if we go to Bali again.
Friendly service. Spacious room though the room is starting to show its age and hardware looks tired. For e.g. the bathroom stopper is rusty and the access card cover at the front door keeps coming off. The shower hose at the bathtub is not fixed and water sprays everywhere if you use it. The room is close to the breakfast area so it gets noisy in the morning. Room service was good and fast.
It was our first time visiting Bali. After two years of pandemic and travel restrictions we wanted to take a vacation but also play a little safe and avoid large crowds and high traffic areas which Bali is famous for. Sofitel’s location was ideal for our needs. We liked Nusa Dua area which offered plenty of space to relaxe and enjoy the tranquility of the islands and it’s pristine beaches. The property, is well maintained and sprawled with its own access to the beach. We also loved their pool which is big and has several shaded lounge areas and a wet bar, convenient for snacking all day. The resort also offers several other activities such as massage, yoga, and aerobics sessions in the pool. My favorite was free bike service that enabled us to explore many other beaches and parks on both sides of the resort. One of our favorite hangout at lunch was the ‘Manarai Beach House’ which was great for an additional option for meals with its own poolside, overlooking the beach. And they also played good music. Sofitel’s own restaurant has some really good breakfast with many options to choose from. It was a good value for money and convenience. Our room was super nice and spacious. Housekeeping and Concierge were very courteous and efficient. I was able to arrange my pickup with hotel’s concierge before arrival simply via What’s App and we had a prompt pickup late in the evening. Both Artana & Hadi at Concierge were very helpful in assisting with travel arrangements for our next leg within Indonesia. The overall attitude of entire staff at the check in and check out was very pleasant and professional. I would love to come back next time and highly recommend this resort for a safe and stress free stay.…
We stayed at the Sofitel for 7 days in late April through Luxury Escapes. The hotel and pool access we had were all good and positive experiences (the room was tired), however, all of the inclusions we had were VERY problematic: The food and beverage package included (All-inclusive dining) in our deal was dreadful. The same shortened and limited menu for 7 days (lunch and dinner is the same menu). Three courses were not offered at one of the 2 restaurant options and on multiple occasions, multiple items were not available on an already shortened menu. Numerous others we spoke to on LE packages complained about those same issues. There were no fans or air conditioning throughout the hotel restaurants or common areas. There were no drinks included in the package beyond an x1 a day bottle of wine which was so disgusting that we had to tip it out. The quality and availability of the food was so poor that we had 5 dinner and 5 lunch vouchers which we were unable to use. On top of this, there was no facility to exchange money at the hotel and the complimentary shuttle service had been cancelled. The main Italian restaurant in the hotel Cucina is closed for renovations, so the food options were VERY limited. The breakfast buffet was very average and not overly catered to Western tastes. Lastly, the Australian wine we ended up buying cost us over $80 per bottle there. It's a $4.75 bottle available in Australia at Dan Murphys! Or about $30 per bottle in a bottle shop in Bali, which is still expensive, but not a 17 times multiple! Would we stay there again, no, The food was dreadful and the lack of facilities and markup on basic alcohol was just too much.…
I saw Sofitel has a big and compete facilities and we would like to try it this time we came to Sofitel and tried many facilities such pool with big pool and Kids Club which is very wide and comfortable, however it's very busy many children play and my son love to do some activities there he would like to come back and back again with teacher Asri, Marissa and other ladies The room was super nice with young man always take care and service our room daily the manager Sudita make sure our room cleanliness during stay Gede Eva is the Director of Rooms that ensure our happiness as well The lady call Lidia also very helpful during our stay everyone here so nice and we love to come back next time
Good Wolcome Drink dan waitung bay view, Asthonizing 3 swimming pool, Large Room and very good amenity, connected to the private beach, very good breakfast wiyh many choices. Price is competitive comoaring to surrounding ITDC Nusa Dua Bali.
Beautiful Hotel with very large pool. Staffs were friendly, unfortunately they didn't turn on the ac when we checked in so it was a little bit hot. Room was spacious, and well maintained. This hotel also has their private beach which very beautiful. Will come back definately...
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