It is very difficult to leave Ayodya Palace anything but a 5 star review however unfortunately our experience was nothing like it was the last time we visited many years ago, which was an incredible experience we remember fondly. Also prefacing this with the fact the staff are still fantastic and attentive, the issues are beyond their control and I think they all wish things were back to normal too. We had a stay booked at Ayodya Palace pre covid and managed to push it back and visit in October 2022. Booking the Palace area came with a number of exclusive benefits, such as being in an adults only wing of the hotel, private facilities and food and drink inclusions. In the lead up to our stay, we had heard that the hotel was closed (and many Balinese people within the Nusa Dua area also thought this, whenever we mentioned we were staying at Ayodya) and we noticed online that you weren’t able to book a stay there. Turns out only the Palace area is open, which is probably less than 10% of the hotel. There were only a handful of other guests there, which we understand to also have been postponed covid bookings. In contrast, all other resorts nearby were back to normal and busy. The one upside of low capacity was less people around and our room was kindly upgraded to an ocean view on the top floor of the Palace area. The rest of the hotel was essentially abandoned and left in a derelict state, presumably not used or maintained at all since covid began 2.5 years ago. We walked through the main area and it was very eery and sad to see. All facilities including the gym, spa, reception and all restaurants were not open and left in ruins. The main pool was mouldy and green. On the flip side, the Palace area was still well maintained with many grounds staff working to ensure the gardens and pool were in pristine condition. However, this all meant that the Palace was now serving as the main accomodation wing for all guests. As a result, it’s no longer adults only, which was our expectation upon booking and paying a premium to stay in that area. We raised this as an issue we were disappointed with, after the adults only pool turned into a kids pool, and to their credit the staff looked after us and ensured alternative arrangements so we weren’t disturbed by the inconsiderate guests with children. There’s no longer a buffet breakfast available at all (only a limited menu at the Palace where you can only order one meal), no all day refreshments and snacks in the Palace area (only a small window for this which was limited food and one drink served from the public beach club cafe, the only operational food and drink facility), cocktails and canapés are still offered however there’s a limited drink menu and only 3 small pieces of food per person which were the same everyday, and again this is in the public beach club area, which isn’t as nice compared to the private Palace area where it used to be. Overall, the experience was disappointing as we had high hopes after an amazing visit some years ago, though we were thankful for the room upgrades offered. All in all, we still had a nice time but it was bitter sweet to see it’s not what it was. I was sad to leave knowing I probably won’t return because of the way the resort is now operated and how the Palace area is no longer the exclusive haven it once was. We really hope management restores the rest of the resort so it can go back to its former glory. …
We have stayed at the Ayodya Resort on at least four occasions in the years before covid. We have just visited Nusa Dua on our first trip to Bali since travel restrictions have eased and decided to walk down to the Ayodya - hoping to make a booking for later in the year. We were dismayed at the state of the hotel. It is clear that management made a decision to close it at the beginning of the pandemic and have conducted no maintenance during the last 2-3 years. To make matters worse they had a fire in the beachside restaurant about 12 months ago and that area is boarded up with no sign of rebuilding. We thought that the hotel was closed, but saw a staff member who told us that it was open. They have opened the Ayodya Palace to guests. This used to be the exclusive wing of the hotel, but represents less than 5% of the entire resort. If you book here, you should be aware that the vast majority of the hotel is closed and derelict. I really hope the owners now invest some money to restore this hotel back to it's former glory as it was our favourite hotel in Nusa Dua (I have previously posted 5 star ratings on this resort). While I don't want to make life harder for any of the people in Bali who have been through so much hardship I think people who are considering staying here need to understand what condition it is in. I should say that the general area of Nusa Dua was extremely well maintained as were most of the other hotels. We were really pleased to have come back and thoroughly enjoyed our stay in the area.…
Visited in June 2021 - During C-vid "lockdown" in Bali - Very old room, furniture clearly damaged. Shower from 1970s, difficult to make it work properly. - Cleaning wasn't great, even during this time when you get ask to wear a mask and others rules... Our room was dirty, the phone was sticky like nobody cleaned in years... Hair and dust everywhere. - Reception staff were rude and unprofessional. Unhappy to help. - This hotel offers "daily pass", you will end sharing the pool/beach/installations with dirty dogs, people pay a cheap fee, and they bring their animals. They will take the seats at the beach and their dogs are hanging around and pissing near you. During the weekend, you will be surrounded by more dogs than humans. Just imagine the smell of piss and popo from the dogs.... The hotel should not accept dogs. On the good side: - The view from our balcony was really beautiful. Facing the beach. - Breakfast was basic (à la carte). OK - Wifi worked correctly - The swimming pool in front of the beach was a big plus (except the weekend) This hotel needs a renovation and new management. Will not go back.…
best friendly staff resort ever. all was good and they never say no which is very relaxing and helpful.the long period of time for the delicious breakfast is nice and quite good. thank u. will meet again
I would like to express my sincere appreciation and gratitude to Food and Beverage Service, especially to Ms. Yulia and to Ms. Natalia from Trip and Guest Experience Service. Very nice hotel, very beautiful view, very beautiful beach.
We are very happy to leave this positive feedback for the whole staff and especially to Yulia from Food and Beverage team. Her care and hospitality makes me to feel myself in my home. Special THANKS TO YULIA and all the team.
I'm just glad to have stayed at the Ayodia hotel. Room was very nice and clean, in fact, employees were very kind and generous. I was also pleased by the environment and ambience. The food was very tasty and fresh. The gym is very good, too. I would suggest everyone this hotel.
We get a very good rates, so our experience was ok! The room in the Palace its old fashioned with broken mirror and broken glass tablet, the bed ok with very clean linen. Balkone with beautiful views to ocean and lake. The bathroom in bad condition, the shower old stile, bathtub with yellow water..... the garden, pool and landscape very clean. Good maintenance! The included breakfast very minimal. The service for a 5 star house slow. No towels service to the daybed, serve yourself! I don’t know, what is the philosophy of this hotel?
Definitely go here. It has great amenities and the beauty of the place! Food is the best there is. So many options. I went here with my mum and grandma and loved it. I recommend everyone to go here. Just relax. Don’t pack for winter, pack for summer and it’s like a 50metre walk to the beach
After a month in Indonesia, our last stay was in this hotel. We enjoyed our time relaxing and preparing for our next flight, the fitness center is kinda small but there are a lot to do besides. The food was Okay with a good variety.