Had a beautiful, fun, romantic, and relaxing trip here at the Hilton Bali Resort. Was looking for a resort that had fun things for kids and families to spend the day as well as a place a couple could escape for a more romantic atmosphere. The Hilton Resort Bali had all that. The pool lagoon and slide were fun, beautiful, clean and just right for our families. The villa we stayed in was WOW. Great layout, no bugs, outdoor hot shower, plunge pool, giant bathtub, double showers, comfy bed. The hotel was accommodating and all the staff were really attentive and helpful, but not invasive. It was a really great way to end our trip in Bali, and I would definitely want to stay longer in the future. Hats off to Pak Bagus in the Nusa Dua Lounge, Pak Adhi the bellstaff, and all the housekeeping team who kept our room so comfortable and clean. Bravo and well done. I would definitely recommend this place again. Just ask that the Table Tennis opens after dinner 😂. …
Close to airport and close to shopping places. Good place to spend a day in beach and pool.big property at the heart of bali and though there were many guests, still you get to have your privacy. Good place to visit with family and friends
Great stay, enjoyed alot with family, balanise massage was exceptional, grounds are well maintained. Breakfast was very good with lots of options. Staff is very courtious and supportive. Food is also good. We loved the 30meter long slide.
From the moment you enter the enormous impressive lobby everything was perfect and we had a flawless experience at the resort. The quality and service of the staff is amazing which is really saying something when the level of service and friendliness of the population is already very high. Their nusa dua lounge is amazing & the room’s exceptional, its just needs a little replacing of the furniture but other than that a great experience. A huge thanks to the manager on duty, Mr. Ade, who went out of his way to assist us from checked in till we checked out during our short stay. Thank you to all the staff for making this stay memorable for us. We will surely be back when we visit bali again.
We stayed in the one bedroom villa and totally loved it. The architecture of this place is stunning and the detail of this place is done with so much thought. The service here is amazing too. The staff go above and beyond to help you out. Staying in the villa meant we had access to the Nusa Dua lounge. A big thanks to the staff for making us feel so welcomed at the lounge. We loved this lounge and almost visited everyday for drinks and canapes - it had a very relaxing and cosy environment!
Lovely hotel, beautiful cliff view. Very helpful staff. Many breakfast choices. The beach is clean and nice. There are monkeys in the hotel. We were warned about them. But there were construction going on outside of the hotel. So there’s always traffic jam in the afternoon.
Arrived in Friday Dwiky helped us with our luggage and brought it to our room while showing us places to visit at the hotel. Great atmosphere, Room was clean and have a great view. Breakfast was amazing and the service was good. What made our stay in Hilton Bali special and different from other hotels. Are the staff who helped us with recommendations with places to visit and restaurant recommendations while giving us general tips in Bali, So I thank you Hanna and Adinda for taking care of us everyday while we stayed in Hilton Bali.
On the (othervise nice) welcoming letter received 4 restaurant options for food with opening hours and description. Unfortunately when tried to have dinner 2 of them where closed although both the letter (marking them open at 7pm...) and the staff at noon confirmed they are open for diner. So since basically only option guests have is "the Shore" second one being a very nice beach bar but not diner suitable, went there ( you do not too much have alternatives around unless you're planning to travel around and book a cab). Unfortunately menu is just "for guidance"... My first choice was not available. Also the second....... Would had expected something else from this establishment.
We came to Hilton because of it being an international established 5 star brand but what we feel is like staying in a budget hotel with glamorous facade only. We specifically looked for a beach front resort to have a relaxing and chill holiday but Hilton is definitely not the place. During our 2 night stays, there were weddings and other events going on near the beach and swimming pool area with very cheap looking decoration and loud cheesy music going on for the entire day till 10 pm. And the wedding is just in your face with the groom and bride’s photos pasted everywhere on the open air area.. There were some cheap plastic lounge chairs on the beach and only a few umbrellas (some of them were also broken). There were almost no stuff working near the beach lounge area. The coconut and all trash from other guests on the tab beside our lounge chair stayed there for the entire afternoon without anyone bothering to clean them away. Loud music from the wedding just kept going on and on for the entire day. When there was one day without wedding, there was a band at the restaurant singing the pop music the whole afternoon.. The beach is also kinda of dirty. Cigarettes butts/plastics are easy to be found everywhere. The beach looks gorgeous but very unsafe to swim because of many rocks and strong waves. I literally saw a few people got cut with blood just in one single morning. In essence, If you are looking for a chic, relaxing and chill vibe place, Hilton bali is definitely not good for u. Too many things happening and people around.. the swimming pool also has a group of people playing balls there shouting and blocking half of the pool. Also to mention there was a construction site on the beach so the machine sound just makes the whole experience on the beach unbearable. The breakfast had a lot of varieties but the quality is really substandard (most of the food being western or Asian don’t have much taste) One thing shocked us is that when we asked for a box of matches, they wanted us to pay… this is really crazy for a five star hotel to ask for money on such thing. This is not a budget hotel…something is really wrong with the management’s mindset here. Well there are still one or two good things about this place. The view is fantastic.. especially from the cliff tower room. The hotel staff is friendly and polite (but not outstanding as compared to other 5 star hotel). But the good things are just not strong enough to make up for the bad experience we had.…
The bad feeling started immediately at the moment of the check in: staff ask us to sit to wait in the hall and all the table available were dirty and still occupied by the abandoned welcome drinks of the other guests. When check in started were not seats available so we just stand up during all the time of the check in. As we arrived in the room we discover that a wedding party was hold in the hotel (obviously no-one told us at the moment of the booking, so the being comfortable of the guests was definitely not a priority anymore for the staff. All the afternoon was the sound check for the event and the terrible music kept going without any break also from 7 to 10 pm, forcing us to don't enjoy neither our room or the entire hotel. The beach is dirty, I counted hundreds of cigarettes all around and service at the beach is absolutely zero, none clean the table or either check in anything is needed. The parasol in the beach, old and dirty, was broken and we have to fix by ourself cause of the lack of staff. Beach is not good to swim, neither for adults or kids, cause of waves and rocks, and few people got injured and had to go to the clinic to be medicated. Breakfast has a huge variety but really poor quality and definitely too many guests in the same dining room. The only good thing? the view from the room, but it's impossible to enjoy from the balcony cause of loud music from the bar.…