Have been Bali many times over the years and we always enjoy returning for a pleasant stay. First visit to Bali Hilton i must say i was pleasantly surprised at the service and facilities.... Such a dichotomy....On one hand so peaceful and relaxing this time without all the foreign despite my being a foreigner visiting from Jakarta but also equally as sobering and sad to see the economic collapse of so many small to medium sized business in the destination
Stayed here on Christmas, 25-26 December. Overall, we actually love the place and most of the staffs are friendly. The sweet lady who checked me in, as well as the guy who deliver our requests to the room were so polite and friendly, very professional. What a pity, on 26 December at 1.00am, I called operator requested for bottles of water and bath amenities, the guy was quite rude. I don’t usually complain about things like that if it’s acceptable. But that’s just not how a hospitality people will answer the call, even late at night, and you should know it’s not an internal call from your colleague. Please train your staffs on how to answer a call politely. Will CONSIDER to come back next time!
This hotel have a family room with an extra king bed and a king size sofabed which is perfect for family with 2-3 kids. Not to mention the cleanstay protocol for covid19 prevention is really great. The swimming pool is very comfy, the water is warm so when you swim it’s hard to stop. Trully amazing temperature of pool’s water!! My kuds really enjoy their swimming time here.. will definitely go back to this hotel when visiting bali
Was my first time in Bali and me and my family we really enjoyed. I booked for a basic room face to the beach and when we check IN I got a villa. Since the pandemic situation, the hotel management decide to close some area of the hotel. The villa was so beautiful with a private swimming pool, in a quiet area. The only thing that was limited was the food because the hotel offer only Indonesian food. Probably because in October there were no so many customers and not all the restaurant were open. By the way the good thing was the breakfast area, close to the beach. So nice.
Been there for an Event at the Ballroom during this New Normal after Covid 19. The hotel was good to do the Health protocol to ensure safety for all Guest. and the Banquet Team was EXCELLENT thanks to Mr Tangkas and team (hopefully he read it) For the Room quality yes of course its hilton, we knew it will be a good room but beware dont forget to close the window if you wanna leave the room because at surrounding area there are many mongkey and they will try to get in your room if you forget to close the window :) The Breakfast Of Course it will taste good eventhougt its not a Buffet but the choices still many and their Egg benedict was Great
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