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The Laguna, a Luxury Collection Resort & Spa

LuxuryCollection$120*
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#11 of 53 Hotels in Nusa Dua
Certificate of Excellence
06/11/2017 06/12/2017
1 room 2 adults 0 children
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The Laguna, a Luxury Collection Resort & Spa
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3,005 Reviews from our TripAdvisor Community

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Showing 2,402: English reviews
Jakarta, Indonesia
Reviewed March 13, 2014

we stayed for 2 nights. staff are nice and friendly. butler service is outstanding. we called to request extra shower gel, it was not until 5 minutes has been delivered to the room and the view from our room was amazingly beautiful straight into the pool. good food in arwana restaurant. thank you to all the staff who made ​​our...

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Helpful?
Thank karlinapratiwi
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear karlinapratiwi, Warmest wishes from The Laguna Resort & Spa! Thank you for taking some of your precious time to write a review on TripAdvisor. We are glad to learn that you had a wonderful and memorable stay with us and it is pleasing that everything we offered you along your stay has lived up to your expectation. Thank you...

Reviewed March 13, 2014

Fantastic resort, very very helpful staff, rooms were very nice, location is excellent. The beach is stunning, pool area is also very nice. The restaurants served good food at reasonable prices. One small irritating issue was the internet around the hotel, it was very slow connectivity but the internet in the room was good. The carpet in the hotel is...

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Helpful?
3Thank Warren A
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Warren A, Warmest wishes from The Laguna Resort & Spa! Thank you for your highlights regarding our room, pools, location, and restaurant and we have very well noted your concern regarding our Wi-Fi service which has been extended to relevant department for their rectification. We are glad to learn that overall your stay with us was an enjoyable and...

Bangkok
Reviewed March 12, 2014

It was our first time in Bali. We did enjoy our stay at this resort for two nights. Beach was beautiful and clean. There were many pools you could choose. Abundance of choices for breakfast. Staff are friendly. Location wise, it is close to the airport. One minor complaint we had was on getting a taxi to the airport on...

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Helpful?
Thank TripleP-Travel
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear camrybkk, Warmest wishes from The Laguna Resort & Spa! Thank you for sharing your kind feedback regarding your stay with us and we are happy to learn that you had a wonderful and memorable stay with us.Your feedback regarding our concierge service has been very well noted for further review and improvement. We do hope your memorable experience will...

San Francisco, California
Reviewed March 9, 2014

We stayed here for four nights. It was my first time in Bali! The service, the breakfast --- what a feast! , the pools surrounding the resort -- beautiful! I can swim there all day. We also relaxed in a cabana facing the beach, wonderful! Service was exceptional! The room was also very comfortable and very clean. My only complaint....

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Helpful?
1Thank Agnes L
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Agnes L, Warmest wishes from The Laguna Resort & Spa! We are happy to learn that you had an enjoyable and memorable stay with us. We have very well noted your constructive feedback regarding our bathroom for our review and follow up and we do hope your memorable experience will bring you back here in the near future. Sincerely...

modena
Reviewed March 8, 2014

and stay,overall ! very professional staff, excellent spa, beautiful hotel, rooms, pool and beach. but what i liked the most, their japanese restaurant and their little patisserie. delicious ! it really deserves its 5 stars !

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Helpful?
Thank mali68
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Mali68, Warmest wishes from The Laguna Resort & Spa! Thank you for your kind feedback regarding all aspects of our resort especially our cuisine. We are glad to learn that everything we offered you along your stay has met your requirement. Thank you for residing with us and we do hope your nice experience will bring you back here...

Oakland, California
Reviewed March 3, 2014

My fiancee and I were looking for an affordable beach vacation and the Laguna was it. We Stayed October 21-27, 2013. Everything about the hotel was easy and wonderful - we booked a hotel shuttle from the airport and were greeted with a private car, towels and water. Check in was easy (the tea is delicious) and though our room...

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1Thank Ashveena
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Ashveena, Warmest wishes from The Laguna Resort & Spa! We really appreciate your positive insight regarding The Laguna and our hospitality service and we are happy to learn that you and your fiance had a romantic and memorable holiday with us. We are committed to always improve all aspects of our Resort including our service quality and we are...

London, United Kingdom
Reviewed March 2, 2014

We stayed 7 nights at the Laguna in February and whilst we usually opt for smaller residences, the Laguna managed to shine and charm despite its size. The grounds are well maintained and rich in colour and flora. Staff friendly and attentive and rooms were spacious and maintained to a good standard. The beach is great and whilst you get...

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1Thank RichH3313
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear RichH3313, Warmest wishes from The Laguna Resort & Spa! Firstly, we would like to thank you for your kind review regarding our resort, its service and facilities and we are more than pleased to learn that you enjoyed every aspect of your stay with us and that our efforts to make your stay a memorable are well recognized. Thank...

New York City, New York
Reviewed March 1, 2014

My fiance and I stayed here for seven nights; my only complaint is that we had to leave. The staff was super accommodating and friendly. We are late risers, so would often times hit the beach closer to 10/11am - within 2 minutes, a someone would show up with towels and find us chairs in the area of the beach...

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Helpful?
Thank Jessica P
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Jessica P, Warmest wishes from The Laguna Resort & Spa! We are glad to learn that your and your fiance had a wonderful and memorable holiday at our Resort and we really appreciate your very positive feedback regarding our Resort, facilities and and the team. Further, we are pleased to learn that we have contributed in some small ways...

Reviewed February 27, 2014

We stayed at The Laguna for four nights. The first room we got was hot and musty, the room and hallway reeked of cigarette smoke, and the room did not seem "ready" for occupancy, ie the slippers were not laid out ready for use and no welcome fruits were on the table. We noticed this because we booked two rooms...

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2Thank Marie B S
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Marie B S, Warmest wishes from The Laguna Resort & Spa! Thank you for taking the time to write a review on TripAdvisor. We are happy to learn that overall you enjoyed your stay with us. We apologize for any inconvenience that you had experienced during your stay and it is pleasing to learn that our staff were able...

San Francisco, California
Reviewed February 27, 2014

The Laguna resort was very pleasant. It's located in the gated tourist compound of Nusa Dua on the southeast coast of Bali, so the surroundings are manicured palm trees and flowers rather than "real" Bali city. (This may be good or bad depending on what you are looking for.) The resort itself was beautiful -- a LARGE twisting pool with...

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1Thank m g
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear m g, Warmest wishes from The Laguna Resort & Spa! Thank you for posting a nice review on TripAdvisor and we are pleased to learn that you had a memorable experience from the day you checked in until departed our shores. We really appreciate your kind feedback and thank you for recommending our Resort to other reviewers. We do...

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06/11/2017 06/12/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Pool
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
Food & drink at the hotel
Arwana Restaurant
Arwana Restaurant
Cuisines: Seafood, European, Indonesian
Banyubiru Restaurant at The Laguna, Bali
Banyubiru Restaurant at The Laguna, Bali
Cuisines: Asian, Indonesian, International
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Pool
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
  • Shuttle Bus Service
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the exclusive Nusa Dua resort area, on Bali's most beautiful beach, the Laguna Resort & Spa boast panoramic view of Indian Ocean. The 257 guest rooms and 19 suites combine modern Balinese style with evocative tropical garden or lagoon views, the resort’s unique Lagoon Access Rooms allow you to step from your private balcony directly into crystal-clear lagoon waters while the 11 pool villas feature expansive private pools. Enjoy our seven swimmable lagoons, the first swimmable lagoon in the world, stretching over 5,000-square-metres though the resort. The Lagoon Spa promises unforgettable activities while our 24-hour Butler Service ensures a matchless experience. The Laguna Resort & Spa offers a wide range of dining options featuring cuisines from around the world. Banyubiru featuring pan-Asian and International cuisines. Arwana, a beachfront restaurant, offers an extensive and unparalled premium coastal cuisine with fresh and live seafood as well as an oyster and sushi bar. Cornerstone features a wine room with a unique setting for private dining and a deli highlighting a sambal corner, a variety of homemade ice creams, chocolates, cakes and daily specialties from the rotisserie oven. In addition, our poolside Kul Kul Bar, Cascade Garden Lounge and Bar, and Sapphire Lagoon Bar offer signature cocktails, wine, spirits and light bites. ... more   less 

Additional Information about The Laguna, a Luxury Collection Resort & Spa

Address: Kawasan Pariwisata Nusa Dua Lot N 2, Nusa Dua 80363, Indonesia
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Price Range: $152 - $274 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Laguna, a Luxury Collection Resort & Spa 5*
Number of rooms: 287
Reservation Options:
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Also Known As:
The Laguna, a Luxury Collection Hotel Nusa Dua
The Laguna, a Luxury Collection Resort And Spa
Laguna Hotel Nusa Dua
The Laguna Hotel
The Laguna, a Luxury Collection Resort & Spa Bali/Nusa Dua
Hotel Style:
#3 Business Hotel in Nusa Dua
#7 Family Hotel in Nusa Dua
#9 Romantic Hotel in Nusa Dua
#10 On the Beach Hotel in Nusa Dua
#11 Luxury Hotel in Nusa Dua
#11 Spa Hotel in Nusa Dua
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Questions & Answers

Here's what travelers have asked, with answers from The Laguna, a Luxury Collection Resort & Spa staff and other travelers.
109 questions
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8 months ago

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I had a superior lagoon room with private balcony on the ground floor, the view of the gardens and lagoon were stunning.”
Pixiesurf, 2 days ago | Read review
“Facing lagoon, walk right in !”
  • Photo of Beach
1LifeTravel, 1 week ago | Read review
“We were on third floor and found it extremely quiet.”
gregcl, 1 week ago | Read review
“By choosing the pool access room , although it's dearer and you like water it's a must , book the rear which is not as sunny and quieter.”
olivos2016, 1 week ago | Read review
“We had a ground floor Lagoon Access room.”
Debbied21, 1 week ago | Read review
5 of 5
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LuxuryCollection
$120* /night
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HotelQuickly$209
Expedia.com$160
Hotwire.com$160
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*Disclaimer
Prices are for 1 room, 2 adults
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