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The Laguna, a Luxury Collection Resort & Spa

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The Laguna, a Luxury Collection Resort & Spa
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2,664 Reviews from our TripAdvisor Community

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There are newer reviews for The Laguna, a Luxury Collection Resort & Spa
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Showing 2,145: English reviews
Dallas
Level Contributor
25 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed May 4, 2013

This hotel could be so so much better. Lot of potential. First of all stay in Nusa Dua if you want a quieter part of town. Having been there with my wife, I think overall I would have preferred to stay in Seminyak which is a bit of a drive. The villas at this property are fabulous and not ridiculously... More 

Helpful?
1 Thank Sleepless_Travelers
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Sleepless_Travelers, Warmest wishes from The Laguna Resort & Spa! Thank you for your nice feedback regarding our grounds and staff and we really appreciate your comment regarding our room condition which will be followed up when we next undertake our renovation program. Your feedback regarding our breakfast has been extended to our F&B team for their review and improvement.... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 4, 2013

Stayed the laguna at the first time. it was amazing. The entire laguna team was amazing.The staff are very friendly. Especially wayan ragig with his unique smile. The restaurants are all amazing very good variety of food and good prices also lovely and very relaxing. The pools are all amazing from the kids to grow up they are all nice,... More 

Helpful?
1 Thank whutcher
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Whutcher, Warmest wishes from The Laguna Resort & Spa! We really appreciate your positive insight regarding our Reosrt, grounds, restaurant, and staff. We are happy to learn that our staff took good care of you and we will share your positive feedback with our staff especially Wayan Ragig who has made your stay with us a personalized and memorable... More 

1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed May 2, 2013

From the moment we stepped in the resort looked nice, then we got a closer look We had a pool access room, walking down the hall the smell is in bearable, carpet is 25 years old and smells moldy Then came the rooms, out dated by over 20 years and the air conditioning smelt like mould We had a tiny... More 

Helpful?
6 Thank Teretz09
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Teretz09, Thank you very much for taking the time to post your review on TripAdvisor. I am most concerned that you have left with such a negative feeling about our resort and I sincerely regret that we have failed to meet your expectations. Please rest assured that your valuable feedback regarding cleanliness is taken very seriously and followed up... More 

Los Angeles, California
Level Contributor
125 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed April 30, 2013

From the moment we checked in and through our stay, Staff was fantastic! Hotel has many swimming pools and beach is clean. Seafood buffet was incredible and so was Breakfast. Personal butler service was awkward at first but you get used to it fast. Overall, had a great stay at the Laguna.

Helpful?
1 Thank Suhaila K
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Suhaila K, Warmest wishes from The Laguna Resort & Spa! We would like to thank you for your nice feedback in regards with our Resort, cuisine, and staff. Your compliment regarding our hospitality service is highly appreciated since this is the indicative that our service has met your satisfaction and will surely raise our spirit in constantly giving the... More 

Los Angeles, California
Level Contributor
98 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
4 of 5 stars Reviewed April 29, 2013

I have stayed at this property in the past, about 6 years ago when it was a Sheraton-flagged property before the switch to pure Luxury Collection. I repeated my stay last week as part of a group of friends who were in Bali for a short weekend trip ahead of a work trip to Asia. First of all, I highly... More 

Helpful?
2 Thank SFO-World-Traveller
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear SFO-World-Traveller, Warmest greetings from The Laguna Resort & Spa! We really appreciate your positive feedback regarding all aspects of our Resort and we are glad to learn that our service and facilities have met your expectation. We are also pleased to learn that you enjoyed our selection of cuisines. Emblazoned by a beautiful ocean background, our restaurants offer rich... More 

Mandurah, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 29, 2013

My wife Linda and I have just spent the most enjoyable of our many holidays on the beautiful island of Bali. The reason was simply the experience of staying at the Laguna Resort and Spa in Nusa Dua. From our initial reception to the sad farewells every aspect was first class. The staff are exceptionally polite and provided unconditional service... More 

Helpful?
1 Thank James T
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear James T, Warmest greetings from The Laguna Resort & Spa! Your positive comments regarding our service and facilities are highly appreciated and we are glad that our efforts to provide you with the best hospitality service are well recognized. We are also honored to learn that our staff took a good care of you and your positive feedback has... More 

Birmingham
Level Contributor
351 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 231 helpful votes
4 of 5 stars Reviewed April 28, 2013

Having moved from the Uma in Ubud the Laguna came as a bit of a culture shock. We have been to resort type hotels in the past but the Laguna is on an industrial scale - simply vast! Fortunately we were not in peak season so it was certainly not full which frankly was a relief. The resort is built... More 

Helpful?
3 Thank Nick W
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Nick W, Warmest greetings from The Laguna Resort & Spa! We really appreciate your positive feedback regarding all aspects of our Resort and we are thankful of your constructive feedback since it allows us to provide an opportunity to improve our property and service quality. We have well noted all your concerns and will follow up accordingly with related... More 

Shanghai
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 27, 2013

Overall the resort is beautiful, service is good, breafast is delicious, got wifi everywhere. But the decoration of rooms are old fashioned. No free breaskfast for SPG P member, need to choose breakfast option for reward. Anyway, Westin beside it also doesn't provide free one either. If you like swimming and a quiet place, then choose Laugna. BTW, there are... More 

Helpful?
1 Thank Tony L
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Tony L, Warmest greetings from The Laguna Resort & Spa! Thank you for your positive comment in regards with our Resort, service, and cuisine. We really appreciate your feedback regarding our room decorations which will be followed up when we next undertake our renovation program. In reference to your feedback regarding breakfast for platinum member, our platinum guests are... More 

Spring
Level Contributor
52 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed April 26, 2013

This was our first stop on our trip to Bali. It is a wonderful 5 star hotel. You get the total treatment. We were greeted with a wonderful cooling drink. The beauty of the location is breathtaking. The service was really great. I even had a butler to press my clothes. I did have internet problems because my room was... More 

Helpful?
1 Thank zzpollyanna
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear zzpollyanna, Warmest greetings from The Laguna Resort & Spa! Thank you for taking some of your precious time to write a favorable review on Tripadvisor. It is pleasing to learn that our service has lived up to your expectation and that our staff took a good care of you along your stay with us. We do hope that your... More 

Atlanta, GA
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 24, 2013

We upgraded to the Villas and had one of the best weeks of our lives. All the facilities, including the spa are amazing. The staff is fantastic-so friendly and always smiling. The breakfast buffet has anything from anywhere in the world you could possibly want. Pool is fantastic as well. We recommend this resort with the highest regard.

Helpful?
1 Thank ATLsteveo
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear ATLsteveo, Warmest greetings from The Laguna Resort & Spa! We are thankful for your positive comment regarding our Resort, its service and facilities. We are also glad that our hard efforts to provide you with the best hospitality service are well recognized. Thank you for recommending our Resort to other reviewers and we do hope that your memorable experience... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Food & drink at the hotel
Arwana Restaurant
Arwana Restaurant
Cuisines: Seafood, Asian, Indonesian, Gluten Free Options, European, Pacific Rim
Banyubiru Restaurant at The Laguna, Bali
Banyubiru Restaurant at The Laguna, Bali
Cuisines: Asian, Vegetarian Friendly, Indonesian, Japanese, International
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Shuttle Bus Service
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
Located in the exclusive Nusa Dua resort area, on Bali's most beautiful beach, the Laguna Resort & Spa boast panoramic view of Indian Ocean. The 257 guest rooms and 19 suites combine modern Balinese style with evocative tropical garden or lagoon views, the resort’s unique Lagoon Access Rooms allow you to step from your private balcony directly into crystal-clear lagoon waters while the 11 pool villas feature expansive private pools. Enjoy our seven swimmable lagoons, the first swimmable lagoon in the world, stretching over 5,000-square-metres though the resort. The Lagoon Spa promises unforgettable activities while our 24-hour Butler Service ensures a matchless experience. The Laguna Resort & Spa offers a wide range of dining options featuring cuisines from around the world. Banyubiru featuring pan-Asian and International cuisines. Arwana, a beachfront restaurant, offers an extensive and unparalled premium coastal cuisine with fresh and live seafood as well as an oyster and sushi bar. Cornerstone features a wine room with a unique setting for private dining and a deli highlighting a sambal corner, a variety of homemade ice creams, chocolates, cakes and daily specialties from the rotisserie oven. In addition, our poolside Kul Kul Bar, Cascade Garden Lounge and Bar, and Sapphire Lagoon Bar offer signature cocktails, wine, spirits and light bites. ... more   less 

Additional Information about The Laguna, a Luxury Collection Resort & Spa

Address: Kawasan Pariwisata Nusa Dua Lot N 2, Nusa Dua 80363, Indonesia
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Price Range: $152 - $300 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Laguna, a Luxury Collection Resort & Spa 5*
Number of rooms: 287
Reservation Options:
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Also Known As:
The Laguna, a Luxury Collection Hotel Nusa Dua
The Laguna, a Luxury Collection Resort And Spa
Laguna Hotel Nusa Dua
The Laguna Hotel
The Laguna, a Luxury Collection Resort & Spa Bali/Nusa Dua
Hotel Style:
#3 Business Hotel in Nusa Dua
#7 Family Hotel in Nusa Dua
#8 Luxury Hotel in Nusa Dua
#8 On the Beach Hotel in Nusa Dua
#8 Spa Hotel in Nusa Dua
#9 Romantic Hotel in Nusa Dua
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