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The Laguna, a Luxury Collection Resort & Spa

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The Laguna, a Luxury Collection Resort & Spa
The Laguna, a Luxury Collection Resort & Spa
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2,619 Reviews from our TripAdvisor Community

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Showing 2,115: English reviews
Bengaluru (Bangalore), India
Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

Visited this place in April month for business purpose. The property is beautifull, Sea Facing. Room very neat and clean with TV, Refrigerator, Storage. Clean Washroom. Room facing Swimming pool. Food Ok Ok if you don't like other than Indian food. Very less option for Veg. Location and surrounding place great.. Thanks

Helpful?
Thank Khatri_Azim
Birmingham, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

Very friendly staff, amazing food, beautiful beach, no complaints. The spa was very good, however expensive, possibly more than western prices. The pools were very nice and clean. We also had our wedding here and it was magical! Would highly recommend.

Helpful?
Thank SareLeLal
Thelaguna B, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear SareLeLal, Greetings from The Laguna Resort & Spa! Firstly, Congratulation for your wedding and wish your both life are full of happiness and joy. Further, thank you for choose our resort for your special event and glad that everything we offered has fulfilled to your expectation. We really appreciate for your recommendation and look forward to having you back... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

This may be an unfair review as we stayed at Mandapa (ritz Carlton reserve in ubud) and Alila Seminyak which are both brand new hotel/resorts in Bali. I do feel that most resorts in Nusa Dua are older and this one is no exception as it was built in the 90's with new renovations, however, still not updated to the... More 

Helpful?
1 Thank oz s
Thelaguna B, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear oz s, Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali! Thank you for posting your review on TripAdvisor and we regret that you were disappointed with your stay with us and that the facilities and service were not meet to your expectation including the cleanliness. Your additional feedback are well noted and shared to our team... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The Hotel itself is beautiful along with the pools and beach, we stayed for 2 weeks but were ready to come home. We had a ground floor room with access to the pool, however we didn't really use it, as the sunbeds that were near to us were always taken, I wouldn't recommend paying extra for pool access, purely because... More 

Helpful?
Thank Lucy G
Thelaguna B, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Lucy G, Greetings from The Laguna Resort & Spa, Nusa Dua Bali! We regret to learn that our room condition and the drink price had made your stay with us less than perfect. Kindly be informed that we will follow up when we next undertake our renovation program as we are continuously looking for ways to improve the hotel.... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Excellent Service, the room we booked had pool access from our room and a good size room with King Bed and very comfortable pillows. The room came with a butler service which meant anytime we wanted a coffee, hot chocolate we had them made and delivered free as part of the package. The breakfast was very good, great variety and... More 

Helpful?
Thank Dean W
Thelaguna B, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Dean W, Warmest wishes from The Laguna Resort & Spa! We would like to thank you for your positive feedback which certainly remind us to always reflective of a true Luxury Collection experience to our guest. We are delighted to hear that you enjoyed from room with access to swimmable lagoon, vast variety of breakfast, coffee and fresh fruit... More 

Level Contributor
5 reviews
3 of 5 stars Reviewed 6 days ago NEW via mobile

Just come back from 2 weeks at the Laguna. The hotel was beautiful! Staff are so nice and we all came back very relaxed. If you are looking for a quiet holiday Nusa Dua is the place to go as there isn't a great deal going on after dark. The hotel had an Indonesian singer on every night who repeated... More 

Helpful?
Thank Gemma B
Thelaguna B, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Gemma B, Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali! It gives us great pleasure reading your review of our resort, and we thank you for sharing it with us. We are happy that we exceeded your expectations in terms of location and atmosphere of our resort. However, we also recorded your constructive feedback and have... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

One word - exceptional. The Laguna was a pleasant surprise. We were upgraded to a villa and couldn't have been anymore happy. Comfort, relaxation, delicious food, romantic evenings and great breakfast buffets there is no need to leave the resort. The staff is super nice and helpful, everything we asked for was given and delivered with a smile. We have... More 

Helpful?
Thank Mark S
Thelaguna B, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Mark S, Greetings from The Laguna Resort & Spa, Nusa Dua Bali! It's a pleasure to hear that you had an exceptional experience with us and we have lived up to your satisfaction in term of hospitality service delivered by our associates, villa upgrading, excellent food and the resort's surrounding which made you feel comfort and relaxing. Thank you... More 

Chicago, Illinois
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I agree with others that the grounds are gorgeous, the property spotless and the staff friendly. Some have complained that the rooms, esp bathrooms are dated. But I did not find that to be the case at all. We had 3rd floor laguna facing room and it was modern with a nice bathroom. The gym is great. Food and drinks... More 

Helpful?
1 Thank Rhino5858
Thelaguna B, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Rhino5858, Warmest wishes from The Laguna Resort & Spa, Nusa Dua Bali! Thank you for residing with us and we really appreciate that you shared your experience on TripAdvisor. We really appreciate your highlight on the resort's grounds, cleanliness, room and also the good service of our associates which were lived up to your expectation. We have very well... More 

Adelaide, Australia
1 review
3 of 5 stars Reviewed 1 week ago

The staff at the hotel were delightful and helpful, definitely the best of the hotel. Our first night we were in a very musty room below with a brick wall as a view. After a discussion with the helpful staff we were able to get an upgrade to a more suitable room for an additional $40 per night. We were... More 

Helpful?
Thank warneckes
Thelaguna B, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear warneckes, Warmest wishes from The Laguna Resort & Spa! We would like to sincerely apologize for the inconveniences you have experienced on the first night and we thank you for your gift of feedback since it allows us to improve our service and facilities. We do hope that despite your disappointment on this occasion you will allow us to... More 

London, United Kingdom
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at the Laguna for he last 3 nights of my holiday, the rest of the time having been spent in a rather more hectic Seminyak. The hotel is beautifully maintained and looks as good as it does on the photos. The bars and restaurants are all great and the buffet breakfast is excellent. Definitely worth the money. The... More 

Helpful?
1 Thank Ian_Clapham_London
Thelaguna B, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Ian_Clapham_London, Greetings from The Laguna Resort & Spa! We are glad that you had three wonderful and memorable days at our Resort and we really appreciate your positive feedback regarding our resort’s grounds, spacious room with excellent condition and decoration. Thank you for your compliment on our restaurants and bars and also to our team's hospitality service. We have... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Food & drink at the hotel
Arwana Restaurant
Arwana Restaurant
Cuisines: Seafood, Asian, Indonesian, Gluten Free, European, Pacific Rim
Banyubiru Restaurant at The Laguna, Bali
Banyubiru Restaurant at The Laguna, Bali
Cuisines: Asian, Vegetarian, Indonesian, Japanese, International
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Shuttle Bus Service
  • Airport Transportation
  • Conference Facilities
  • Business Center with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
Located in the exclusive Nusa Dua resort area, on Bali's most beautiful beach, the Laguna Resort & Spa boast panoramic view of Indian Ocean. The 257 guest rooms and 19 suites combine modern Balinese style with evocative tropical garden or lagoon views, the resort’s unique Lagoon Access Rooms allow you to step from your private balcony directly into crystal-clear lagoon waters while the 11 pool villas feature expansive private pools. Enjoy our seven swimmable lagoons, the first swimmable lagoon in the world, stretching over 5,000-square-metres though the resort. The Lagoon Spa promises unforgettable activities while our 24-hour Butler Service ensures a matchless experience. The Laguna Resort & Spa offers a wide range of dining options featuring cuisines from around the world. Banyubiru featuring pan-Asian and International cuisines. Arwana, a beachfront restaurant, offers an extensive and unparalled premium coastal cuisine with fresh and live seafood as well as an oyster and sushi bar. Cornerstone features a wine room with a unique setting for private dining and a deli highlighting a sambal corner, a variety of homemade ice creams, chocolates, cakes and daily specialties from the rotisserie oven. In addition, our poolside Kul Kul Bar, Cascade Garden Lounge and Bar, and Sapphire Lagoon Bar offer signature cocktails, wine, spirits and light bites. ... more   less 

Additional Information about The Laguna, a Luxury Collection Resort & Spa

Address: Kawasan Pariwisata Nusa Dua Lot N 2, Nusa Dua 80363, Indonesia
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Price Range: $153 - $297 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Laguna, a Luxury Collection Resort & Spa 5*
Number of rooms: 287
Reservation Options:
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Also Known As:
The Laguna, a Luxury Collection Hotel Nusa Dua
The Laguna, a Luxury Collection Resort And Spa
Laguna Hotel Nusa Dua
The Laguna Hotel
The Laguna, a Luxury Collection Resort & Spa Bali/Nusa Dua
Hotel Style:
#3 Business Hotel in Nusa Dua
#7 Family Hotel in Nusa Dua
#8 Spa Hotel in Nusa Dua
#8 Luxury Hotel in Nusa Dua
#8 On the Beach Hotel in Nusa Dua
#9 Romantic Hotel in Nusa Dua
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