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Kuta Lagoon Resort & Pool Villa

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Guests1 room, 2 adults, 0 children
Traveler (563)
360
Panoramas (12)
Room & Suite (382)

About

#65 of 264 hotels in Kuta
Location
Cleanliness
Service
Value
Allow us Kuta Lagoon Resort and Pool Villas to introduce true Balinese Hospitality by being your host and make your visit be a memory for life. The Journey starts at the mysterious narrow entrance that leads you further back, away from the roaming and bustling streets to a small 'Oasis of Tropical Tranquility and Romance' where you are welcomed to relax and enjoy the peaceful surroundings. Let God's chauffeurs and let us take care of your comfort. Kuta Lagoon Resort & Pool Villas is the only one lovely lagoon boutique, which is located strategically in the heart of Legian Kuta. If you are looking for something different in the crowded of Legian Kuta with quality, charm and focus on traditional personalized service, Kuta Lagoon Resort and Pool Villas could be just the place for you.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Outdoor pool
Free breakfast
Babysitting
Airport transportation
Conference facilities
Free internet
Wifi
Public wifi
Internet
Restaurant
Swimup bar
Breakfast available
Breakfast buffet
Poolside bar
Shuttle bus service
Meeting rooms
Concierge
Dry cleaning
Laundry service
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Room features
Private balcony
Room service
Safe
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Family Resort
782Reviews
55Q+A
100Room tips
Traveler rating
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Popular mentions
+1
Been here several times. we love staying here, a great location in the heart of Legian. The resort’s entrance is on the main street but the rooms are located within a perfect distance from the busy street. loving the hospitality and the atmosphere of traditional balinese design of the hotel. food and drinks are okay. the pool is awesome. cant wait to be back!!
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Response from KutaLagoonResort, Manager at Kuta Lagoon Resort & Pool Villa
Responded 2 weeks ago
Dear VacayEnthusiast, A warmest greeting from Kuta Lagoon Resort and Pool Villas... Thank you very much for your time and attention to share your comment on this forum. We so grateful that you still choose us to spending your holiday with us again. Location is one of important things for guest consideration cause we in the strategic place everywhere. Lagoon pool from north to south giving more relax and spoiling you for swimming and sunbathing for a day. As our motto "A Tropical Haven with Balinese Traditions" so we keep maintaining and introducing it to all guests. We do hope can see you again here at your second home in Bali. Kind regards, Tini
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+1
If you are looking for a relaxing stay, knowing that you are in good hands then this is not the place for you. The grounds and location gives this place potential however we had a very bad experience. After paying for a room with a pool the hotel would not warrant our booking due to a mix up between them and Agoda and we were only allowed in the room we had already paid for after paying an extra 100 pounds. The female manager was very unhelpful, rude and aggressive. She stated that it was not her problem and that maybe we should not book with a cheap site like Agoda as this is what happens. If this is her opinion, and as seen from previous reviews a common problem maybe they should stop promoting Agoda all over the resort with posters. She did not help us and instead decided to leave before things were sorted. This is not the hospitality expected of Bali, which we received from the 3 other hotels we stayed in. Other hotels offered free upgrades and seeing as this resort had 7 pool rooms free you would expect a free upgrade out of good will rather than seeing rooms sit empty, more than having to pay extra (for a room that was already booked). This resort obviously does not care about its guests and is not aware of customer service. Another problem with this hotel is the lack of choice at breakfast. The selection is catered towards Asian guests and there is no selection except toast for other nationalities. The rooms are extremely dirty and in need of maintenance with loose tiles etc. The mosquito net was filthy, did not fully shut and covered in cobwebs. Overall although cheap, it is certainly not worth the hassle so if you are looking for a stress free relaxing stay this is not the place for you. With low prices all Legian I would avoid here and book somewhere cleaner with better hospitality.
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Response from KutaLagoonResort, Manager at Kuta Lagoon Resort & Pool Villa
Responded 3 weeks ago
Dear Discover632615, A warmest greeting from Kuta Lagoon Resort and Pool Villas... Thank you very much for your time and attention to share your comment on this forum. On behalf of management, we do apologize for inconvenience cause that make your holiday far from your expectation. I am sorry if you felt I am rude and aggressive after I explain many time to you for the problem happen. Honesty I am not mean to. We did understand that the issue was came from the retails travel agent Agoda booked. I have been show to you as well based on Agoda Hotel voucher that you gave for the responsible person of your booking. And we have help you without any cost to do International call to Agoda and the retails to solve the problem as the agent guaranteed your booking at private villa not private pool villa. All company have their own policy and we are here is not allow to offer for free upgrade caused travel agent problem even though we have lot vacant room. We pay more attention and respect for the guest who have paid as original booking, so that they not upset cause it. Agoda and the retail agent contacted you to solve the problem with they asked you to pay more to hotel directly. Our breakfast menu is daily difference menu and basically we always provide salad, bread, toast, bacon, sausage, egg station, juice, coffee tea and fruit on buffet. We are thank you for the information regarding the weakness of the room, so that we can investigate and improve our room quality in the future. Thank you and regards, Tini
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stayed here for the first time and feel this is a hidden little gem. not top of the range resort but very quiet and clean and staff very friendly. breakfast was included in our room and was very nice. had a pool access room which was fantastic walk out the back door of your room and straight into the pool. only thing i suggest is ask for a mat at the door of room as floor slippery when wet and we had a hand towel on the top step to the pool as that was slippery also. but had a swim up bar and also a kids pool. Close to shops and resturants also.
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Response from KutaLagoonResort, Manager at Kuta Lagoon Resort & Pool Villa
Responded Jun 6, 2019
Dear Margaret H, A warmest greeting from Kuta Lagoon Resort and Pool Villas... Thank you for your time and attention to share your comment on this forum. We are more than happy to heard that you enjoy to stay with us for first time. We do hope that you will stay with us again next time. You are right to choose our pool access room to spend your holiday with us cause it is the favorite room type. We have provide a rubber mat just in front of balcony door for draining after pool. But we will consider your suggestion and thank you very much for that. We are looking forward to welcoming you again at our resort. Kind regards, Tini
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It’s a very beautiful resort but the hotel booking is horrible . There is a misunderstanding between AGODA and the hotel. We waited for the room we booked but to unavailable. Apparently this is the not the first case if u read others comments. My advise is do not book this hotel until this issue is resolve between hotel and Agoda.
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Response from KutaLagoonResort, Manager at Kuta Lagoon Resort & Pool Villa
Responded May 12, 2019
Dear Sunshine_city88, A warmest greeting from Kuta Lagoon Resort and Pool Villas... Thank you for your time and attention to share your comment during you stay with us. We have rechecked for this matter and regarding to guest reservation, the problem was not came from hotel side. Hotel only follow what is the original booking received from the travel agent. Unfortunately the booking was not came from Agoda, but other travel agent. This is not customer false as well, but may the customer recheck again their confirmation booking before travel (room type, booked and payable source, etc) and check to hotel as well for sure every thing is reserved as what they booked. So it could be help to void unsatisfied impression upon arrival at hotel. Hotel will help to clarification this matter to the travel agent related as always. Hope this explanation can make clear picture for hotel side, customer side and travel agent side. Kind regards, Tini
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+1
My husband and I stayed in a private pool villa for 4 nights..It was our first time to bali.. We didn't have many expectations for the money we paid, but the villa really surprised us! It had everything you could need, mini bar, comfortable bed, decent shower pressure, private pool and good cocktails.. the breakky was basic but it was edible. We enjoyed our stay and for the price we would go back.
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PRICE RANGE
$32 - $188 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
kuta lagoon resort & pool villa hotel kuta, kuta lagoon resort and pool villa, kuta lagoon hotel pool
LOCATION
IndonesiaBaliKuta DistrictKuta
NUMBER OF ROOMS
83
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