Staff was excellent, remembered our names and most importantly genuine. We stayed at rock royalty for 5 nights which is great for families with young kids. Main pool was very entertaining and had activities for the young and not so young
I hardly leave reviews, but I do want to leave one now, to say thanks again to the staff and the service in general at the Hard Rock Hotel in Bali. My girlfriend and I have been traveling all over the world for the past 8 years and recently we stayed in the Hard Rock. The staff is so nice, thoughtfull and helpfull. They will be at your service 24/7 to cater to your needs. The rooms have great quality furniture, the bed was really nice with pillows and blankets that smell very nice. The bathroom was really clean. Another great thing about the rooms is the blocking of the light, I personally can't sleep when there is light creeping through the sides of the curtains and I'm pretty sure they 'sound proofed' the room, because when the doors are shut, I coudn't hear any noise from outside, which is perfect since I'm a light sleeper. The pool area is amazing!! I've spent many hours in the pool, having a drink and chatting with the super friendly staff. The best thing about this hotel is the staff and the overall quality! Will visit soon again. Thanks!…
We stayed at Hard Rock for 4 nights with our young child. We were allocated a room in the family area which included a very comfy bed. All the staff are so very friendly and helpful. Breakfast was varied and tasty with different specials each day. Pool area is nice, lots of different areas. We hired a cabana for a very reasonable price which included a picnic basket, which was a nice touch. There’s also a fan inside and it’s fully shaded, perfect for little ones. Our son also enjoyed the foam party! It is the perfect hotel for kids as there’s so much going on. Only downside was the mosquitos which appeared in the day around 3pm and resulted in me being bitten a lot, so worth having repellant whilst round the pool as well!
we’re so satisfied stay at hard rock hotel bali because the service is so goodddd.. The workers are very friendly for the receptionis and also the breakfast waiter bapa names is Kipli.. He so helpfull to answer our question about hardrock hotel . Nice hotel..
We just spent 8 nights at the Hard Rock Bali in a delux premium room. We normally stay in smaller boutique hotels and not such a large one, but bought a package through Luxury Escapes. The staff and services at this large hotel were exceptional. Staff bent over backwards to ensure that our every need was catered for and were genuinely surprised with the high level of attention to detail. The rooms are very clean and sanitising is happening 24/7. There were maintenance people attending to anything that needed repairing and its great to see that maintenance is consistent. The pool is amazing and there are a number of restaurants and bars to attend during the day. This level of service has spoiled us now for future hotels!!!!
Fabulous stay. Facilities were really well maintained and there was no sign of disrepair. Staff really made our stay too, they were happy, pleasant, accommodating, nothing was too much trouble for them.
We arrived on 16 June 2022. It was Clean Hotel. Great Breakfast. Sand-Pool is Perfect For Family During Covid Era (as Public Beach Substitution). Close to Cafe or Fast Food Outlets. Live Music on Centerstage Make This Hotel One-Stop Leisure.
We chose the rockstar royalty package for our 5 night stay and we loved it. Included was an indulgent private romantic dinner, lunch at Jamie Oliver’s kitchen, cabana use and picnic for one day, nightly cocktails and canapés, the list goes on. Thankyou to all staff at rock royal, especially Dessy and Novi for making our holiday a memorable one!
Just returned from Hard Rock hotel a couple of days ago, I have to say it was one of the best hotels I've stayed in. Service from the excellent staff second to none. Have to say that Christian was the stand out member but all fantastic. Traveled as a family of four. Would highly recommend Hard Rock to anybody staying in Kuta. Hope to visit again in near future and sad to leave☹️.
All the staff are very friendly and helpfull. Hardrock still keeping the quality maintain well. The poll are great, the activty is good. The photo session is very memorable. Just need to fix about the condensation on the room
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