It was my 3rd time at Rimba and each toma I come back it gets better and better. Roma is not only a resort, is a school of hospitality which many other hotels could learn how to make an hospitality experience memorable. It stayed in many hotels in Bali, because we decided to visit different areas. Rimba was far form the others the best one! I would also say one of the bests notes I have ever stayed (infra-structure, Auro Dinh and a very much personalized service). I do recommend you to stay there. You can even stay only there and visit the surroundings by taxi. We had the chance do meet the general manager an amazing professional. Also his whole team!! They have treated my husband and I like King and Queen. I work in Brasil with services and if I could I would make a training with them because they are really the best, specially in surprising us! Keep it up, Rimba team! You guita are in the right path. Ah! Besides that you can use all the structure of Ayana, Rock Bar an Ayana Villas. It seams a beautiful farm where you walk destiny less by the gardens. Don’t miss the “private beach” and also the Orquidarius. Ah! The breakfast is incredible! Thank you so much Mr Cristin, Vivi, Wantu, Chy. Below some pictures of the friendly staff!…
I’ve been to 15 different countries & I am confirm that this was & will be the best hotel I’ve ever been to. Huge resort with 3 different hotels, - rimba is the modern hotel rooms - Ayana is the old classic style hotel rooms - Ayana villas are villas If you are a couple, family with kids or a group of friends you will simply find all what you need in this huge resort. Amazing 11 different pools with lazy rivers, infinity pool, kids slides, adult pools etc... Lush trees n frangipani flowers everywhere. Rooms are beautiful with lovely view even if you don’t want to upgrade to an ocean view yet the view of the regular rooms are spectacular. Excellent professional staff. Buffet for breakfast was amazing n suits all nationalities taste buds. Dinner was amazing. You must visit Rock Bar in Ayana resort, it’s a must visit Bar with a beautiful view for sunset. Can’t find a single fault in this magnificent place.…
I spent three days at this hotel for a conference. On the single day off I had, I went to the concierge to ask for some food (Babi guling) and a spa in Seminyak recommendations. Surprisingly the concierge, who admitted she was not local, refused to recommend a Spa and had no idea where to find a decent Babi guling. Babi guling is a signature dish in Bali and a very popular dish to have. When I insisted she explain why she is refusing to recommend. She said that they have their own Spa (at exorbitant prices such as US$200 and over for a single treatment). She also said she doesn’t know of any Babi guling place in Seminyak. Pretty astounding and what lousy service and poor training. So I called her supervisor. Ms. Edsa came to my room and confirmed that it is the hotel’s policy not to recommend food or Spa places outside the hotel because they offer the best quality and safest place, though they can help me look through Tripadviser. I don’t need you to help me look through TripAdvisor. So if you are a seasoned traveller this is not the place for you since you will not find Concierge services in this hotel. Just to cover all bases. The facilities are decent and the other service from staff was good, though breakfast very mediocre and packed. When you check in they tell you they serve breakfast on the fifth floor, but it was closed when I was there. Also, on Friday the have a live band so avoid a room on the third floor. Even without the concierge service incident this hotel would not receive more than 3 stars. …
I don’t think I ever got within 6ft of a team member without being warmly greeted (often by name). The property is for sure one of the best on the island but the service I experienced is what pushed the experience over the top. Thank you very much to the entire team here!
My husband and I stayed 3 nights at this hotel. The view from the main foyer was breath-taking. We found nothing negative to mention. The staff was friendly - a special shout out to Anca who gave us a wonderful tour of the extensive hotel facilities and bartender at the pool. The Rock Bar was amazing - the night view of the ocean front was incredible. We really impressed and enjoyed thoroughly the everyday breakfast buffet - it has an extensive selections including freshly made juices and assortment of fresh fruits. This hotel came highly recommended by our friends because of its breakfast buffet and now we understood why.
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