I spent three days at this hotel for a conference. On the single day off I had, I went to the concierge to ask for some food (Babi guling) and a spa in Seminyak recommendations. Surprisingly the concierge, who admitted she was not local, refused to recommend a Spa and had no idea where to find a decent Babi guling. Babi guling is a signature dish in Bali and a very popular dish to have. When I insisted she explain why she is refusing to recommend. She said that they have their own Spa (at exorbitant prices such as US$200 and over for a single treatment). She also said she doesn’t know of any Babi guling place in Seminyak. Pretty astounding and what lousy service and poor training. So I called her supervisor. Ms. Edsa came to my room and confirmed that it is the hotel’s policy not to recommend food or Spa places outside the hotel because they offer the best quality and safest place, though they can help me look through Tripadviser. I don’t need you to help me look through TripAdvisor. So if you are a seasoned traveller this is not the place for you since you will not find Concierge services in this hotel. Just to cover all bases. The facilities are decent and the other service from staff was good, though breakfast very mediocre and packed. When you check in they tell you they serve breakfast on the fifth floor, but it was closed when I was there. Also, on Friday the have a live band so avoid a room on the third floor. Even without the concierge service incident this hotel would not receive more than 3 stars. …
I’ve been to 15 different countries & I am confirm that this was & will be the best hotel I’ve ever been to. Huge resort with 3 different hotels, - rimba is the modern hotel rooms - Ayana is the old classic style hotel rooms - Ayana villas are villas If you are a couple, family with kids or a group of friends you will simply find all what you need in this huge resort. Amazing 11 different pools with lazy rivers, infinity pool, kids slides, adult pools etc... Lush trees n frangipani flowers everywhere. Rooms are beautiful with lovely view even if you don’t want to upgrade to an ocean view yet the view of the regular rooms are spectacular. Excellent professional staff. Buffet for breakfast was amazing n suits all nationalities taste buds. Dinner was amazing. You must visit Rock Bar in Ayana resort, it’s a must visit Bar with a beautiful view for sunset. Can’t find a single fault in this magnificent place.…
I don’t think I ever got within 6ft of a team member without being warmly greeted (often by name). The property is for sure one of the best on the island but the service I experienced is what pushed the experience over the top. Thank you very much to the entire team here!
My husband and I stayed 3 nights at this hotel. The view from the main foyer was breath-taking. We found nothing negative to mention. The staff was friendly - a special shout out to Anca who gave us a wonderful tour of the extensive hotel facilities and bartender at the pool. The Rock Bar was amazing - the night view of the ocean front was incredible. We really impressed and enjoyed thoroughly the everyday breakfast buffet - it has an extensive selections including freshly made juices and assortment of fresh fruits. This hotel came highly recommended by our friends because of its breakfast buffet and now we understood why.
Went there last week for a wedding.The hotel is a huge complex consist of 3 differebt hotels. They have 12 pools in total! But I haven't got any chance to try all. The wedding chapel also has spectacular view of ocean. Rock Bar is one signature place to visit. Wonderful sunset! The Rimba staff also has impressed me much. I was having a flu on second day and asking one staff to show me where to buy some medicine. Ended up the Guest Relations sending me ginger tea to the room later with get well soon card. One small attention that touched me much. Definitely will be back with the whole family next year!
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