Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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Cheaper
Average
Higher
About
4.5
#7 of 23 resorts in Jimbaran
Location
4.3
Cleanliness
4.6
Service
4.6
Value
4.0
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
The award-winning AYANA Resort Bali is a destination resort located on 90 hectares of cliff-top land perched above Jimbaran Bay, just 10 kilometers from Bali airport. AYANA’s majestic sunsets and ocean-front views are complemented by shared facilities as Bali’s only integrated resort with AYANA Villas Bali, AYANA Segara Bali and RIMBA by AYANA Bali. With a complimentary resort shuttle, guests enjoy the most extensive dining and recreation facilities at both AYANA and RIMBA. Guests can enjoy 14 unique pools and 26 dining destinations including the famous Rock Bar, Bali, a secluded white-sands beach and a world-class Spa with Thalassotherapy; 18-hole golf putting and 24/7 fitness centers.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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Ayana Resort Bali stands out as a beacon of luxury, with guests regularly lauding the service for its prompt and personalized attention. The resort's atmosphere strikes a fine balance between vibrant and tranquil, with the iconic Rock Bar adding to its lively elegance. Numerous travelers appreciate the comprehensive amenities, such as the variety of pools and dining options, enhancing the resort's value despite its premium pricing.
While opinions on room views and noise levels vary, the consensus is one of clean, well-kept spaces with a touch of Balinese charm. Additionally, the location earns praise for its family-friendly vibe and breathtaking sunsets.
Location
Picturesque
Atmosphere
Lively
Rooms
Modern
Value
Expensive
Cleanliness
Meticulous
Service
Attentive
Amenities
Abundant
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This is a beautiful resort filled with beautiful staff who cater to your every need!
We traveled with two young kids recently and stayed at Ayana resort -Segara for six days and it was exceptional! From the beautiful new rooms that were always well maintained, and decorated, with marvelous views of the Indian Ocean to the abundance of pools, restaurants and fun activities… this resort is top notch!
What makes it even more amazing is the staff who go above and beyond to ensure your stay is as comfortable & as relaxing as ever! As we arrived we were greeted by the staff who had stayed late to welcome us with tasty welcome drinks and flower garlands- thank you Barli. Then to the rooms ….-Barli, Muliani and the housekeeping staff had ensured we had two beautifully decorated rooms which said “Welcome home” , complimentary Indonesian cakes to celebrate our anniversary, chocolates, fresh fruit and gifts for the kids! Cots for the kids and bath tubs were also set up and ready to go. Housekeeping staff had gone above and beyond to deliver that gold class customer service experience. We were amazed from the start.
We have to give many thanks to Muliani, Barli, Chandra,Ditya , Donna, Putra from Ayana Segara housekeeping for always going that extra mile for us to make us comfortable as ever! You made it feel like home for us! Thanks for organising everything for us and for ensuring every need was attended to! Rooms were very beautiful, tidy, clean/spotless and anything we needed was provided immediately! I especially loved the flower petal bath that was created for me as an anniversary treat.
Special and HUGE Thanks Muliani who not only helped with housekeeping but also did a lot of babysitting for us. This was our second time with Muliani and she went above and beyond to look after my son! She is an amazing individual who is kind and caring and so good with our kids! I highly recommend her!!! Her experience with children is exceptional. Thank you so much Muli! We really appreciate all your help and you made sure we could relax and actually enjoy the holiday …without you this wouldn’t have been possible for us and thank you so much for your honestly, caring nature and for being an amazing person inside and out- someone we could trust to look after our son and previously our daughter! We highly recommend Muliani! She is a senior staff member who knows the resort inside out and knows what she is doing!
Other staff members who stood out and went above and beyond were Risma at guest relations and Yanthi. These individuals made sure everything was booked before we arrived-airport pick ups/drop offs, rooms, baby items, activities for kids and adults- thank you for making it so easy for us!
Special thanks to Tony at Scusa restaurant for making our date night simply the best! He made sure to recommend dishes, drinks, got our food delivered quickly and explained about the meals and how they were made! Thanks a lot Tony! Amazing service! You made our night! The restaurant is also very beautiful.
Mika, Gusti, Putu, Eric- Karang restaurant and Scuris - pool/bar Segara. These people delivered world class customer service each time we dine at karang or at the pool side. They ensured the kids had special meals and everything we ordered or required was delivered promptly and the food and drinks were divine!The service these individuals delivered is truly remarkable! It is spectacular hospitality and service! Thank you for making each experience truly special and for giving that 200%!!!
Overall I rate this hotel 10/10 and the staff 20/10!
Ayana Resort Bali is an excellent holiday destination! We can’t wait to come back again!
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Date of stay: December 2023Trip type: Traveled with family
Room Tip:Book with hotel for especially promotions.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Giordano Faggioli, General Manager at Ayana Resort Bali
Responded Dec 30, 2023
Greetings from AYANA Resort Bali, We would like to thank you for choosing our resort as your holiday destination. Guest satisfaction is at the heart of our resort’s experience, and we appreciate the time you spent sharing your detailed and comprehensive thoughts and feedbacks with us. It is a pleasure to read about your fond memories of your stay, the luxury of having access to all of the shared facilities offered throughout AYANA and RIMBA's integrated resort concept, and the extensive selection of restaurants as well as the service provided by our team members. Rest assured that we will share with the related department and team members for their awareness. We do hope that we will have the opportunity to welcome you back to our resort, even if only to enjoy our dining options. Wishing you a happy 2024. Thank you, and regards, Giordano and team.
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My family and I had the most wonderful stay over Christmas and New Year at Ayana. It was honestly like staying in Paradise. There were many festive touches to celebrate Christmas (such as a Balinese children's choir singing carols, Santa visiting the swimming pools on Christmas Day and many special dining options) and there were some totally AWESOME and INSANE New Year's Eve parties which were so much fun!
There are staff everywhere, and they are very friendly and would do anything for you. They would remember our names, and that we had been there the day before. We found the management very visible, friendly and approachable. The buildings and grounds are beautiful and very well maintained, so many staff constantly sweeping, weeding, planting and trimming. So many ornamental ponds and waterfalls and fountains and beautiful gardens. We found the food in all the restaurants to be of an extremely high quality. Italian, Asian, Chinese, Japanese, Steak, Seafood, Mexican food all very authentic, fresh and of the highest quality.
There are many gorgeous swimming pools, infinity and ocean view, to choose from, and try and the beach is beautiful too. The gym and spa are similarly of a super high standard.
My slight criticisms are that the resort needs an informal Western dining lunch restaurant. We struggled to find this food some days for a casual lunch unless we ate at the pool, couldn't eat it at a restaurant. Also, we would have liked to have been able to walk more between the various sites rather than rely on the trams but there didn't seem to be any marked paths.
But overall we had the most marvellous stay at Ayana.
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Date of stay: December 2019
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AYANAHotel, General Manager at Ayana Resort Bali
Responded Jan 10, 2020
Dear lindsayandrichard, Thank you for choosing AYANA Resort and Spa for holiday destination. I am delighted to learn that you were enjoyed festive season with us and were impressed with our uniquely integrated facilities and the all services during festive. I am also delighted to read your compliments of all our team members as we pride ourselves as service professionals to always deliver reliable, genuinely caring, and timely service to our valued guests. Please know that we have shared your kind words about the care you received during your stay with the respective departments, which will continue to inspire team members to reach for the stars. It is always a treat to read that our caring team members are the reason for your exceptional stay. How wonderful to hear that you enjoyed trying a few of our 19 unique dining venues. With a global team of professional chefs at our resort, hailing from such culinary Meccas as Mexico, China, India, Japan, and of course, Bali, we are committed to fulfilling your every craving. From grilled New Zealand lamb at DAVA, to HonZen’s fresh sushi, our team strives to present unique and memorable dining experiences. Regarding your comment about Informal Western food, we have To'Ge restaurant at RIMBA as global comfort food and we provide ala carte menu for the lunch. I am regret if you did not have this information during your stay. Thank you again for your loyal support and for taking the time to share your thoughts with the TripAdvisor community and we look forward to welcoming you home for another unforgettable escape on the Island of the Gods. Kind regards, Stefan Fuchs General Manager
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We didn’t stay at Ayana, just too expensive for us on our budget. But we decided we would visit the Aquatonic pool. Two hours of sheer water massaging bliss. Twelve stations throughout the pool, with jets that hit nearly every part of your body to give you a relaxed feeling at the end. The staff upon arriving were ever so helpful and during the whole time we were there as well. We came prepared with a big bag to hold towels and other gear, but you don’t need towels, they provide a towel in each spot. Pool and change rooms. Lockers are provided in the change rooms. If you’re just visiting the pool, keep your jewellery at your hotel. They ask you to remove it all as the jets are strong enough to break them off and it’ll be too hard to find in the pool. They don’t allow cameras or GoPros or anything like that. They ask that no photos are taken at the pool. Other than that, a fantastic experience, one that we won’t forget, and one we will definitely enjoy again next time we go to Bali. Highly recommended and from what I was told, great for Sunset massage.
Could be worthwhile for Ayana to provide a map of the area to the visiting drivers, especially new drivers to the resort, as we got lost trying to find the pool.
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AYANAHotel, General Manager at Ayana Resort Bali
Responded Feb 13, 2020
Dear Trish & Andrew, Thank you for making our day and for going out of your way to connect with us through the TripAdvisor travel community after experiencing one of our signature spa treatment. I am delighted to that you really enjoyed and feel the benefits of Aquatonic Pool at our thalasso spa containing 700 million liters of water directly supplied from the Indian Ocean and warmed to optimum temperatures to rebalance mineral deficiencies. Again, thank you for your review and we look forward to welcoming you back for another remarkable experience. Kind regards, Stefan Fuchs General Manager
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For our last night in Bali we wanted a luxury hotel not far from the airport to lounge by the pool in peace before a long flight back to London. The Ayana was recommended by a friend who had been many times and it did not disappoint! What a stunning place! The security was very tight on arrival which I always like and the grounds of the hotel and enormous and beautifully kept. You are greeted very enthusiastically with flower reefs on arrival by the friendliest of staff. The room was beautiful and well thought out and the beds were so comfortable that we had a 7pm disco nap before dinner... and didn’t wake up before 2am missing our dinner reservations 😂 The breakfast the next day was a lovely buffet on a coy filled river and we spent the day drinking cocktails by the beautiful sea pool with infinity view on the sea, then by one of the other many pools by the river with overflowing sections and luxuriant vegetation. The staff at the spa were absolutely wonderful and beyond helpful. We had a dinner at the Rock bar just before leaving for the airport and despite being a memorable experience with a stunning sea view, the food and cocktails were disappointing and overpriced (except the deserts which were delicious) but we may just have been unlucky in what we ordered and I would still very much recommend the Ayana.
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Date of stay: February 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AYANAHotel, General Manager at Ayana Resort Bali
Responded Feb 24, 2020
Dear AlexaRivaRavina, Thank you for choosing AYANA Resort and Spa, BALI for your dream holiday destination in Bali. I am delighted to learn that you were impressed with the warm welcome you received from our team and awesome atmosphere of our River Pool. Thank you again for taking the time to share your feedback with us. We do look forward to seeing you back here in AYANA soon. Kind regards, Stefan Fuchs General Manager
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Very nice resort with a lot of facilities that made us not wanting to go out :) Room is clean, can be more sound proof Love the private beach and the pool. Gorgeous! Food is rather at the high end ceiling, but if we are craving for local food order from outside is possible. Spa also amazing, tried the aqua tonic therapy And as it’s during pandemic, i appreciated the health and hygiene protocols implemented by the hotel.
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Date of stay: November 2020Trip type: Traveled with family
Room Tip:Avoid peak season
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AYANA Hotel, General Manager at Ayana Resort Bali
Responded Jun 27, 2021
Dear Mr/s. Leti Bugi, I am delighted to learn that your stay with us has proved to be extremely memorable and you are enjoying your experience at our resort. Guest feedback is important and is always used to continuously review and improve our services. I do hope that we will have the opportunity to welcome you back to our resort, even if only to enjoy our dining options. Thank you and have a wonderful evening. Warmest regards, Christian Jaquier Hotel Manager
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We stayed in an ocean view room with a private balcony. The room was clean and included bottles of water and bathroom supplies. By staying at Ayana you have access to the pools and restaurants of Rimba and the Villa’s. The tram service that takes you between destinations leaves regularly and was super easy to navigate. The resort uses an app where you can track where the trams are, message reception, book a table at a restaurant/bar or book a spa treatment. Compared to other places we’ve stayed in Bali we found some of the prices on the higher end - for example a spa treatment costs around NZD$260+ and a regular coffee was NZD$10. However, having access to 10+ gorgeous pools was amazing!!!! and we easily spent 2 days at the resort drinking gorgeous cocktails at the pools. The staff were all super friendly and happy to help.
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AYANAHotel, General Manager at Ayana Resort Bali
Responded Feb 17, 2020
Dear MajesticFlyingRat, Thank you for sharing your review about the memorable time you had with us during your recent stay at AYANA. I am delighted to learn that you were impressed with our uniquely integrated facilities including our spacious rooms, 12 stunning pools, 19 impressive dining venues including Rock Bar, Spa facilities, and the warm welcome you received from our team. Your kind words are much appreciated as we pride ourselves as service professionals to always deliver reliable, genuinely caring, and timely service to our valued guests. Thank you again for taking the time to share your feedback with us and we do look forward to welcoming you back to the stunning natural beauty of Jimbaran’s ‘golden mile’. Kind regards, Stefan Fuchs General Manager
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We are currently staying at the Ayana and are extremely disappointed so far. We expected a 5 star hotel, especially with the high cost of the room per night, however what we’ve experienced is bad service and a lot of frustration.
When looking for certain pools or restaurants we have been sent to the wrong sister hotels - staff don’t seem to understand and send us to all different places. Navigating this place is hard with very little signage so asking the staff and to be sent to the wrong hotels and locations is very annoying.
Throughout the stay we’ve tried multiple times to get through to the duty manager or room service on our hotel phone. However, no one has been picking up the phone (we’ve tried lots of times!) - never have I experienced this in a 5 star hotel before.
Ayana, please resolve these issues!
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AYANAHotel, General Manager at Ayana Resort Bali
Responded Jan 7, 2020
Dear M2228EHkatiep, Thank you for reaching out to us regarding your current stay at AYANA Resort and Spa, BALI. We are very sorry that you experienced difficulties in navigating our pools and restaurants that are spread in 3 different properties. We actually provide a resort map upon check-in that covers our entire integrated resort facilities. Also for your convenience, we offer an AYANA Hotel app that consists of all the details of our resort as well as an interactive map and a live chat function that is available in most language and monitored 24 hours a day. Regarding the phone line, allow me to further investigate since we did not receive any similar issue from other guest. As Bali’s biggest resort, we strive to provide the best product and services for our guests to make their stay hassle-free. Again, we apologize for the inconvenience caused. Please do not hesitate to contact our team members directly or through AYANA Hotel app should you require further assistance. Kind regards, Stefan Fuchs General Manager
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We stayed at the Ayana Resort for 7 nights. We were welcomed with a welcome drink and a cold towel, which after traveling felt really nice. The resort was beautiful and very well maintained, you can see staff all day working hard to make the place look neat and tidy. They have an app that has all the information about the different properties on the resort, shuttle times and concierge desk for reservations and questions. you can access it prior to your arrival. The staff was welcoming always smiling and saying hi and available for any questions. Our room was clean and serviced 2X a day with fresh towels if requested and glass water bottles, night service they would close blinds replenish water if needed and set up the bed. All housekeeping would remove their shoes before entering the rooms. We were able to enjoy the majority of the pools(some are adult only pools), do be aware that some the pools are instagram worthy and will get some people who will do full on photo sessions. Eventually you can kind of just have to make your way through. We were able to get lounge chairs quickly when full. We did the floating breakfast which was nice the pool happened to be empty at the time so we really got to enjoy it, the food was delicious and very well portioned. we tried the breakfast at the different resorts and the best was Rimba, the ambiance and food choices were great. some things are the same at all, but there are minor differences. Our meals at Sami Sami, Kerang (Segara) were our favorite. ROCKBAR was amazing sunset and drinks. Kubo beach is nice watch out for the monkeys and depending on the tide you may not be able to swim. We want to give a special thanks to Risma, who welcomed us and also was there when we checked out, she give us a little going away gift for our anniversary. To Erma for keeping our room clean and Yuni at Sami Sami who was nice to give us a special dessert also for our anniversary. and to the whole staff that helped and serviced us at the pools and restaurants. Yes food is expensive but you are at a resort, if you would like to change things up there's a mall with various food choices about 12 mins drive. Highly recommend a stay there if you're looking for relaxation and away from the hustle and bustle.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Giordano Faggioli, General Manager at Ayana Resort Bali
Responded Oct 17, 2023
Greetings from AYANA Resort Bali, We would like to thank you for choosing our resort as your holiday destination. Guest satisfaction is at the heart of our resort’s experience, and we appreciate the time you spent sharing your detailed and comprehensive thoughts and feedbacks with us. It is a pleasure to read about your fond memories of your stay, the luxury of having access to all of the shared facilities offered throughout AYANA and RIMBA's integrated resort concept, and the extensive selection of restaurants as well as the service provided by our team members. Rest assured that we will share with the related department and team members for their awareness. We do hope that we will have the opportunity to welcome you back to our resort, even if only to enjoy our dining options. Thank you, and regards, Giordano and team.
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I actually visited in Jan 2017 but the drop down menu didn’t accommodate this.
This is a very beautiful resort. There’s a mini shuttle that takes you to a private beach.
My room was beautiful & luxurious & I had sofas in the balcony which I used often.
The room service was excellent & the massages - you must have their massages - were divine!
They had a pool/ I can’t remember what it’s called. It is a fitness one. It makes you do exercises. I loved it, my one regret was I discovered it only on time to have one go in it.
I spent NY here & there was a live band & the dinner was lovely. They make sure you don’t feel alone.
The staff is extremely attentive. The surroundings are beautiful.
The hotel made a mistake with my booking. My flight arrived in the early hours of the morning & they got the days mixed up, I waited forever at the airport & had to call someone in london to call Ayana. So make sure that if you are arriving in the early hours of the morning that you double check you will be picked up. I was also told I had to pay extra for a room as technically I had arrived a day early. The manager said as a measure of good will he would charge me only half price. I had had a long holiday. I had already done Dubai Mumbai Bangkok & Bali for NY.. so I wasn’t too pleased & the manager waived the fee in the end. I appreciated this.
I recommend this place highly.
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Date of stay: January 2020Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AYANAHotel, General Manager at Ayana Resort Bali
Responded Jan 30, 2020
Dear Sara A, Thank you for sharing your review about the memorable time you had with us during your stay back in 2017 at AYANA. We do appreciate you reaching out to the TripAdvisor community with your valuable feedback. I am delighted to learn that you were impressed with our uniquely integrated facilities including our spacious rooms, the warm welcome you received from our team, and flawless views from your bedroom. Meanwhile I would like to express our sincere apologies for the inconvenience and uncomfortable experience that you had during your arrival. We apologize that you had to wait for long for your airport pick up and it was not exactly as you expected. I have shared your feedback with the team so that we can improve our services. Thank you again for taking the time to share your feedback with us. We do hope to see you back here soon. Kind regards, Stefan Fuchs General Manager
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Ayana is huge! Highly recommend you book a resort tour upon arrival, so you can plan your stay properly. Download the Ayana app to see all the info.
Highlights for us were: watching the sunset at Rock Bar, lunch and massage at Kubu Beach, Cultural performance and buffet dinner at Kampeong Village. We also visited 3 swimming pools, all in their stylish, unique and amazing architecture. Friendly staff - they will be happy to give you recommendations and showcase their Balinese culture.
Also, the rooms give you 10 types of pillows to choose from (not sure if they cost you extra though).
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AYANAHotel, General Manager at Ayana Resort Bali
Responded Jan 6, 2020
Dear 463jessical, It was my pleasure to read your review after staying at AYANA Resort and Spa BALI. I am delighted that you were satisfied with the service from our team members and enjoyed our uniquely integrated facilities. Guest satisfaction is the heart and soul of the AYANA experience, and I am excited to share your heartwarming feedback with our team. Thank you for your loyal support, and we do look forward to welcoming you back to the stunning natural beauty of Jimbaran’s ‘golden mile’. Kind regards, Stefan Fuchs General Manager
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To be honest, no matter where you stay on the property you can’t go wrong it is absolutely stunning!
I stayed at AYANA Rimba I found it quieter than the other but we explored the whole property so I didn’t for a second feel like I missed out on anything.
Enjoy I’m jealous, hands down the best resort we’ve stayed at, everything was brilliant & service hands down the best.
There are more places to choose from in the Jimbaran area.
PRICE RANGE
$343 - $428 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ayana hotel jimbaran
LOCATION
IndonesiaBaliSouth KutaJimbaran
NUMBER OF ROOMS
294
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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