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Hotel Surya Kaiser Palace

Traveler (419)
Room & Suite (226)
Dining (109)
Certificate of Excellence

About

#17 of 134 hotels in Varanasi
Location
Cleanliness
Service
Value
Certificate of Excellence
Located in the Cantonment area, the Surya Kaiser Palace is accessible to the airport and railway station, as well as the Buddhist holy site Saranath and numerous Hindu temples on the holy river Ganga. Surya sits on a historical site of an ancient Nepali king's palace built in 1818, named Kesar Castle. Newly restored, this palace is for you to enjoy. A fine dining multi-cuisine restaurant, a unique cafe and juice bar, full-service bar, banquet halls, and a swimming pool are all available. Each hotel room has a balcony with a view of the palace and the gardens, where you can dine facing this beautiful building. Surprisingly affordable hotel accommodations will delight and pamper you. Four unique levels of rooms allow you to decide which accommodation suits you best. Each room package has a complimentary breakfast buffet served daily and 24-hour room service. All guests may have full use of the pool and access to the spa.
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Property amenities
Free parking
Bar/Lounge
Pool
Room service
Restaurant
Spa
Free High Speed Internet (WiFi)
Breakfast included
Airport transportation
Banquet Room
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Public Wifi
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Room features
Air conditioning
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Mid-range
853Reviews
10Q+A
100Room tips
Traveler rating
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Popular mentions
From our driver, Raju, to our boat guide, Gopal, every staff member we met was accommodating and informative-best we've had in all of India so far. We took 2 tours plus a boat ride, and the staff could not have been more kind and efficient. It was lovely to spend time in the
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Response from Ajay M, Operations Manager at Hotel Surya Kaiser Palace
Responded 1 week ago
Dear Sir/ Mam, Greetings of the day!!! We would like to thank you for your review. Our Driver- Raju & Boatman- Gopal are happy about your appreciation. We are appreciative that you like our pool, bar & rooms. Looking forward to seeing you again for a pleasant stay in our hotel. With warm regards, Ajay Mishra
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Surya hotel have best banquet hall in Varanasi..very specious and beautiful...Restaurant mangi fera is very nice having beautiful ambiance and you can enjoy there with family and fam...staffs are very co-operative..
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Response from Ajay M, Operations Manager at Hotel Surya Kaiser Palace
Responded 3 weeks ago
Dear Mam, Greetings of the day!!!! We would thank you for your review. We are happy that you have liked our banquet hall & have appreciated our restaurant & staff. Looking forward to seeing you again. With warm regards,
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The staff at this hotel is rude & doesn't know the meaning of hospitality. They only speak to foreigners politely but not their own countrymen. That is extremely shameful. They openly defy supreme court orders & sell packed water bottles at prices way over printed MRP. Upon
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Response from SGautam, Owner at Hotel Surya Kaiser Palace
Responded 4 weeks ago
Thank you for your review. We understand your point of view, but unfortunately, you are incorrect. "Supreme Court has permitted hotels and restaurants to charge higher than MRP because they provide service to people. A Supreme Court bench, on Tuesday, said that hotels and restaurants can sell bottled water and packaged food higher than its maximum retail price (MRP)." I can appreciate that if you don't like this answer our staff may appear rude. They have been trained extensively to treat all guests with respect, even if they are not receiving that respect from the guests. We hope you are able to see where we are coming from and will return to dine with us again. We would welcome the opportunity to turn your opinion around. Thank you.
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I recently had lunch at the Canton Royale restaurant at Hotel Surya and I had the most delicious chicken fajitas and an outstanding classic margarita. My lunch at Canton Royale was easily the tastiest Mexican meal I've ever had in India. I can't wait to come again!
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Response from Ajay M, Operations Manager at Hotel Surya Kaiser Palace
Responded May 16, 2019
We would thank you for your review. We are happy that you liked our food & drinks from our Canton Royale Restuarant especially chicken fajita & Margarita. We have a separate page for our Canton Royale Restaurant & we request you to review our food there also. Thanks Ajay Mishra Operations Manager
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A lovely property, with lovely rooms (&a good bathroom), a quiet and clean swimming pool, a garden and an affordable bar with great cocktails. Most important, the staff is attentive and professional. We drank negronis until ten, got room service and slept till nine every day we
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Response from Ajay M, Operations Manager at Hotel Surya Kaiser Palace
Responded May 13, 2019
Thank you for sharing your experience with others here. It's very nice to hear that you enjoyed staying with us and that our staff made your stay memorable. Looking forward to seeing you again. Thank you Ajay Mishra Operations Manager
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PRICE RANGE
$34 - $76 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
surya hotel varanasi
LOCATION
IndiaUttar PradeshVaranasi DistrictVaranasi
NUMBER OF ROOMS
75
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