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Hotel Surya, Kaiser Palace

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Hotel Surya, Kaiser Palace
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595 Reviews from our TripAdvisor Community

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Showing 508: English reviews
Level Contributor
3 reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

I booked online. Didn't like the first room I was allocated.. Complaint to the front desk and they were courteous enough to shift me to the new constructed rooms. These were much better and the air-conditioning was also proper.. Food was decent and overall a good experience considering the price I booked for.. The location is also peaceful as its... More 

Helpful?
Thank Ekta M
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you for staying with us. I'm glad to hear that we were able to respond to your request and make the required adjustments. We are very thankful of your review and hope you will visit us again. More 

Brisbane, Australia
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Hotel was in a quiet area with lovely gardens. The room was spacious and comfortable with a good ensuite bathroom, towels & hot water. The swimming pool had large towels and was a good size.The dining room staff were helpful and friendly and the food was good. Internet was OK, but only one user per room was included in... More 

Helpful?
Thank Lindsay H
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you for staying with us and reviewing us. We are happy to hear your feedback. We look forward to having you here again. More 

Level Contributor
3 reviews
5 of 5 stars Reviewed June 19, 2016

Are you traveling to Varanasi? looking for a Clean & Guest friendly place. Hotel Surya is the name to look for. The hotel is an oasis in itself. A huge white castle converted into a multi cuisine restaurant joining their newly built room division, reflects a mix of old architecture with new hospitality. The Menu has got a wide variety... More 

Helpful?
Thank abhishek g
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you very much for sharing your experience with others. We look forward to having you here again. More 

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 17, 2016

Impeccably clean pool, poolside bar and great food. Some of pool is under shade so can be enjoyed without fear of burning. Day guests can use it between 9-5 a for 400 rupees per person. Staff very friendly but not cloying and don't stare - I did not feel uncomfortable in my swimsuit Nice break from the craziness of Varanasi.

Helpful?
Thank Catherine L
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

It's very nice to hear that you enjoyed your experience with us. The comments you brought up are very important to us. We look forward to having you here again. Thank you. More 

2 reviews
5 of 5 stars Reviewed June 4, 2016 via mobile

Great service overall. Front desk needs more education regarding customer service. They have a spa and pool here too that's good.restaurant food is fantastic here. Close to the railway station and midway to the airport. The area seems to be filled with hotels n restaurants around within walking distance. Overall I'd highly recommend this hotel.

Helpful?
Thank 230vinitas
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you for staying with us. We appreciate your feedback and will be focusing more on training our Front Desk team. Thank you for your recommendation and we look forward to seeing you again. More 

Level Contributor
4 reviews
5 of 5 stars Reviewed June 4, 2016 via mobile

Awesome property with all modern amenities. Medium budget price for the rooms,definitely worth every penny. The huge pool with garden is such a treat for Varanasi heat. Restaurant is situated in the palace with great authentic Indian food.

Helpful?
Thank sidrexxx
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you for your review. We do have another TA page for Canton Royale if you would like to share your experience about our restaurant. We hope you will come back to stay with us again. More 

Bengaluru (Bangalore), India
2 reviews
5 of 5 stars Reviewed June 3, 2016 via mobile

Amazingly peaceful and serene setting to relax, either poolside or by the spa, and enjoy Varanasi. The hosts have created a tranquil and visually stunning environment. Every detail accounted for. Highly recommend!!

Helpful?
Thank Alicia A
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you so much for your review. We're so happy to here you enjoyed being at our hotel. We hope you will come back to visit us again. More 

1 review
4 of 5 stars Reviewed May 19, 2016

We were visiting this hotel with a group of 20 persons, on a pilgrimage. The staff of the hotel is really very friendly, without being to interruptive. Especially in the restaurant in the evening, we had such a great service from Devanshu, we enjoyed each and every minute, thanks.

Helpful?
Thank sofie d
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you for dining with us in Canton Royale. We are very happy to hear that one of our waiters made it special for you. Please visit us again. More 

Burgess Hill, United Kingdom
Level Contributor
37 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed May 8, 2016 via mobile

We arrived at Varranasi on the over night sleeper train from Deli and got a tuk tuk to the hotel. It is located an interesting 15 minute tuk tuk ride from the old town and Ghats. The accomadation itself overall is good if a little scruffy round the edges. Breakfast was not great, bad coffee however lunch and dinner was... More 

Helpful?
Thank GraemePartridge
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you very much for your review. A helpful hint, is that if you exit on the backside of the train station, instead of through the main entrance, our hotel is less than 5 minutes away. By leaving from the front entrance, you have to go the long way to get to us. We will definitely work on the coffee... More 

Amsterdam, The Netherlands
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 29, 2016 via mobile

We visited the hotel pool of Surya twice during our stay in the centre of varanasi. It was a great way for us to relax and re-energize during the hot afternoons (45 degrees celsius). The staff is extremely friendly and special thanks to Sanjay who provided great service on both occasions.

Helpful?
1 Thank Mirte K
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

We're glad you found our pool in this heat. It is a nice way to refresh and stay cool when the temperatures rise. We hope you will choose to stay at our hotel the next time you are in Varanasi. Thank you. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Free Breakfast
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Free Breakfast
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
Located in the Cantonment area, the Surya Kaiser Palace is accessible to the airport and railway station, as well as the Buddhist holy site Saranath and numerous Hindu temples on the holy river Ganga. Surya sits on a historical site of an ancient Nepali king's palace built in 1818, named Kesar Castle. Newly restored, this palace is for you to enjoy. A fine dining multi-cuisine restaurant, a unique cafe and juice bar, full service bar, banquet halls, and a swimming pool are all available. Each hotel room has a balcony with a view of the palace and the gardens, where you can dine facing this beautiful building. Surprisingly affordable hotel accommodations will delight and pamper you. Four unique levels of rooms allow you to decide which accommodation suits you best. Each room package has a complimentary breakfast buffet served daily and 24-hour room service. All guests may have full use of the pool, and access to the spa. At Surya Kaiser Palace it is our desire to provide a paradise where guests can relax, rejuvenate, and enjoy their stay. ... more   less 

Additional Information about Hotel Surya, Kaiser Palace

Address: S20/51, A-5, The Mall Road, Varanasi 221002, India
Location: India > Uttar Pradesh > Varanasi
Price Range: $42 - $75 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Surya, Kaiser Palace 3.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Surya Hotel Varanasi
Hotel Style:
#5 Spa Hotel in Varanasi
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