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Hotel Surya, Kaiser Palace

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Hotel Surya, Kaiser Palace
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603 Reviews from our TripAdvisor Community

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Showing 516: English reviews
Canberra, Australia
Level Contributor
173 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
3 of 5 stars Reviewed 1 week ago

The staff of the Surya (and its impressive central building, a former Nepalese royal palace) are its best features. The hotel itself is a modern-ish building, now showing its age. The rooms are more basic than you might expect, though everything works. My 'luxury' room overlooked the tin roof of the hotel's bar and (despite the staff's assurances) the noise... More 

Helpful?
1 Thank Peter S
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you very much for staying with us and sharing your experience. I apologize that there was an issue with your room. Typically we are happy to accommodate a guest's request to change rooms when we have availability. It is true that we are a family run hotel and offer a personal experience that is unique from the larger chain... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Very much enjoyed my stay here - it is a bit of a distance from the rive which means you'll have to get a rickshaw down there every time you want to go, but this certainly isn't difficult - and it's probably the only complaint I had with the place. The room was great - very clean and spacious, mine... More 

Helpful?
Thank Matty H
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you so much for your comments. We hope you had a change to visit the holy site Sarnath which is in the opposite direction of the river to our hotel. Both places are very special and important. For our guests, our location between the two makes it easier to see both while they are here. Thank you and we... More 

Mumbai (Bombay), India
Level Contributor
82 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
2 of 5 stars Reviewed 1 week ago

We were supposed to stay here for 2 nights, but bailed out after 1 horrible night. We were a group of 4 adults and 2 kids and had asked for 2 rooms. We were given 2 rooms in the "old building" as the hotel claimed they were running full and no other rooms were available. The rooms were a little... More 

Helpful?
2 Thank Shuklasudhir
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you for staying with us. This summer we have just finished a complete renovation of our rooms. We are very happy to offer these rooms to our guests in this new season. I am hopeful that you will come and return to our hotel to see the improvements we have made since your visit with us months ago. Thank... More 

Travelers are raving about these Varanasi hotels

Noida, India
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is very close the railway station on mall road. They send pick up vehicles for their guests on request. If you need to visit ghat, cycle rickshaw is readily available. Overall a good option to stay in Varanasi.

Helpful?
Thank Anil R
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you for your recommendation. We hope to see you again soon. More 

Patna, India
2 reviews
3 of 5 stars Reviewed 2 weeks ago

A Lunch for 6 adults with 2 infants is what we had. The meal was well made and well served.The ambiance and property was aristocratic. Its slightly on the higher side in pricing. The serving time was prompt too. Can visit.

Helpful?
Thank itsshrey
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you very much for your recommendation. We have a separate Trip Advisor page for our Canton Royale restaurant, if you would like to share you comments there as well. We look forward to having you dine with us again. Thank you. More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Location of the hotel is good and so is the property in a way. My room had a broken chair and bed with a sharp corner due to which got an injury. Towels provided in the rooms were torn. AC in the room was not working and water was falling inside the room. Service in the hotel is not even... More 

Helpful?
3 Thank Siddartha P
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

I am sorry to hear about your impressions while with us. It is true that sometimes we accommodate groups in our lawn, but are unable to allow for additional tables. It is important for us to provide all our guests with the best service that we can. When we do not have enough wait staff to do so in our... More 

Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I have travelled all over the world, stayed in great hotels and terrible hotels, but never have I faced such racism in a hotel as I did in this Varanasi hotel. The worst part is that I never expected this to happen to me in my home country. I am not used to writing long essays and will be very... More 

Helpful?
Thank Siddhant J
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you for staying with us. You may see my response to your partner who also shared the same experience here on Trip Advisor. We cannot always provide the wait staff for more tables on our lawn, and in these cases, we request additional guests to dine in our palace. Our owner does use the pool after closing time, and... More 

Cork
Level Contributor
38 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

India is hectic and Varanasi is no different. But this hotel is an oasis of calm. Rooms are clean, newly refurbished with good AC. Showers are amazing! Wifi is charged but only 150rupees per 24hours and really good connection. Breakfast is 300rupees, but well worth it. Lots of choose and loads of it. Had dinner here too - delicious food... More 

Helpful?
Thank CorkGirl_1982
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

We're so happy that you found our hotel to be a peaceful retreat and our thankful for your comments. We look forward to seeing you again. Thank you. More 

Level Contributor
3 reviews
4 of 5 stars Reviewed July 1, 2016 via mobile

I booked online. Didn't like the first room I was allocated.. Complaint to the front desk and they were courteous enough to shift me to the new constructed rooms. These were much better and the air-conditioning was also proper.. Food was decent and overall a good experience considering the price I booked for.. The location is also peaceful as its... More 

Helpful?
Thank Ekta M
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you for staying with us. I'm glad to hear that we were able to respond to your request and make the required adjustments. We are very thankful of your review and hope you will visit us again. More 

Brisbane, Australia
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed June 23, 2016

The Hotel was in a quiet area with lovely gardens. The room was spacious and comfortable with a good ensuite bathroom, towels & hot water. The swimming pool had large towels and was a good size.The dining room staff were helpful and friendly and the food was good. Internet was OK, but only one user per room was included in... More 

Helpful?
Thank Lindsay H
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you for staying with us and reviewing us. We are happy to hear your feedback. We look forward to having you here again. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Bar/Lounge
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
Located in the Cantonment area, the Surya Kaiser Palace is accessible to the airport and railway station, as well as the Buddhist holy site Saranath and numerous Hindu temples on the holy river Ganga. Surya sits on a historical site of an ancient Nepali king's palace built in 1818, named Kesar Castle. Newly restored, this palace is for you to enjoy. A fine dining multi-cuisine restaurant, a unique cafe and juice bar, full service bar, banquet halls, and a swimming pool are all available. Each hotel room has a balcony with a view of the palace and the gardens, where you can dine facing this beautiful building. Surprisingly affordable hotel accommodations will delight and pamper you. Four unique levels of rooms allow you to decide which accommodation suits you best. Each room package has a complimentary breakfast buffet served daily and 24-hour room service. All guests may have full use of the pool, and access to the spa. At Surya Kaiser Palace it is our desire to provide a paradise where guests can relax, rejuvenate, and enjoy their stay. ... more   less 

Additional Information about Hotel Surya, Kaiser Palace

Address: S20/51 The Mall Road, Varanasi 221002, India
Location: India > Uttar Pradesh > Varanasi
Price Range: $42 - $79 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Surya, Kaiser Palace 3.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Surya Hotel Varanasi
Hotel Style:
#5 Spa Hotel in Varanasi
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