We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

Hotel Surya, Kaiser Palace

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Hotel Surya, Kaiser Palace
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers","shims"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

609 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 520: English reviews
National Capital Territory of Delhi, India
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

It's located away from the main city, which I preferred. Well kept from the outside. The time I went they were renovating and I did not get a deluxe room. The rooms were small but neat. It was fairly basic for what they were charging, the toiletries need upgrading and the towels and linen to be checked by the hotel... More 

Helpful?
Thank Ratsingh
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you for staying with us. We appreciate your honest feedback and will look into the comments you have made. We hope you will choose to stay with us again. Thank you. More 

Sydney, Australia
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Room was comfortable, Internet OK. Nice pool and a good restaurant. Staff were helpful. We did a couple of hotel arranged excursions which were good. Anjali was very helpful in assisting us in confirming our onward flight.

Helpful?
Thank Raljo_13
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you very much for sharing your experience with others. We hope you will choose us again when returning to Varanasi. More 

Haywards Heath, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Although we did not stay at this hotel, our guide recommended the restaurant for an evening meal. He said it served good regional food. We were not disappointed. Our waiter, Ravi, who spoke excellent English, could not have been more helpful, explaining the dishes and chatting about our stay in the town. The food arrived quickly and it looked beautiful,... More 

Helpful?
1 Thank Carolyn H
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

We're very happy to hear that you enjoyed dining in our Canton Royale restaurant. If you would like, we have a separate TripAdvisor page for this outlet. We would hope that you would return to Varanasi and choose to stay with us next time. Thank you. More 

George Town, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This was my 2nd stay there and my LAST. Rooms were dirty, noisy, air conditioner was loud and cuts on and off with a LOUD thud that shook the windows. Towels and bed sheets were horrible. Breakfast was very basic and nothing really appealing table cloths had not been cleaned in ages. The management state the noise is due to... More 

Helpful?
Thank Dave_Jones469
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

We are glad you returned to visit us. Since your stay last March, our room renovations are complete. Our Standard room category which was under construction while you were with us are now completely updated. We do our best to control the mosquitoes during the highest season. We use a professional pest control company as well as individually handle the... More 

Travelers are raving about these Varanasi hotels

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Just landed from the mystic city of Varanasi. Had booked it in the nick moment of time due to the floods. The check in and check out were hassle free. The rooms were comfortable with balcony facing the huge lawns. Swimming pool was a huge plus for my baby. The complementary breakfast was awesome. And most important the staff were... More 

Helpful?
2 Thank ananyaodiala
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you very much for your compliments. We are very happy to share your words with Raju. It is always nice to hear when our staff makes our guests' stay memorable. We hope you will visit us again. Thank you. More 

Canberra, Australia
Level Contributor
173 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
3 of 5 stars Reviewed August 20, 2016

The staff of the Surya (and its impressive central building, a former Nepalese royal palace) are its best features. The hotel itself is a modern-ish building, now showing its age. The rooms are more basic than you might expect, though everything works. My 'luxury' room overlooked the tin roof of the hotel's bar and (despite the staff's assurances) the noise... More 

Helpful?
1 Thank Peter S
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you very much for staying with us and sharing your experience. I apologize that there was an issue with your room. Typically we are happy to accommodate a guest's request to change rooms when we have availability. It is true that we are a family run hotel and offer a personal experience that is unique from the larger chain... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed August 20, 2016

Very much enjoyed my stay here - it is a bit of a distance from the rive which means you'll have to get a rickshaw down there every time you want to go, but this certainly isn't difficult - and it's probably the only complaint I had with the place. The room was great - very clean and spacious, mine... More 

Helpful?
Thank Matty H
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you so much for your comments. We hope you had a change to visit the holy site Sarnath which is in the opposite direction of the river to our hotel. Both places are very special and important. For our guests, our location between the two makes it easier to see both while they are here. Thank you and we... More 

Mumbai (Bombay), India
Level Contributor
83 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
2 of 5 stars Reviewed August 17, 2016

We were supposed to stay here for 2 nights, but bailed out after 1 horrible night. We were a group of 4 adults and 2 kids and had asked for 2 rooms. We were given 2 rooms in the "old building" as the hotel claimed they were running full and no other rooms were available. The rooms were a little... More 

Helpful?
2 Thank Shuklasudhir
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you for staying with us. This summer we have just finished a complete renovation of our rooms. We are very happy to offer these rooms to our guests in this new season. I am hopeful that you will come and return to our hotel to see the improvements we have made since your visit with us months ago. Thank... More 

Noida, India
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 16, 2016

This hotel is very close the railway station on mall road. They send pick up vehicles for their guests on request. If you need to visit ghat, cycle rickshaw is readily available. Overall a good option to stay in Varanasi.

Helpful?
Thank Anil R
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you for your recommendation. We hope to see you again soon. More 

Patna, India
2 reviews
3 of 5 stars Reviewed August 15, 2016

A Lunch for 6 adults with 2 infants is what we had. The meal was well made and well served.The ambiance and property was aristocratic. Its slightly on the higher side in pricing. The serving time was prompt too. Can visit.

Helpful?
Thank itsshrey
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you very much for your recommendation. We have a separate Trip Advisor page for our Canton Royale restaurant, if you would like to share you comments there as well. We look forward to having you dine with us again. Thank you. More 

Questions? Get answers from hotel staff and past guests. Ask a question

336 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (287)
Viewed
Hotel & Grounds (73)
Viewed
Dining (22)
Viewed
Family/Play Areas (3)
Viewed
View from Room (11)
Viewed
Room/Suite (60)
Viewed
Bathroom (24)
Viewed
Business Center/Function Rooms (5)
Viewed
Pool/Beach Area (10)
Viewed
Other (79)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (49)
Viewed
Dining (7)
Viewed
Hotel & Grounds (10)
Viewed
Room/Suite (15)
Viewed
Pool/Beach Area (3)
Viewed
Bathroom (2)
Viewed
View from Room (3)
Viewed
Other (9)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Varanasi hotels
0.5 mi away
The Gateway Hotel Ganges Varanasi
0.0 mi away
Ramada Plaza JHV Varanasi
Ramada Plaza JHV Varanasi
#8 of 69 in Varanasi
4.0 of 5 stars 868 reviews
2.9 mi away
Hotel Alka
Hotel Alka
#4 of 69 in Varanasi
4.0 of 5 stars 1,012 reviews
Show Prices
Show Prices
Show Prices
0.0 mi away
Radisson Hotel Varanasi
Radisson Hotel Varanasi
#10 of 69 in Varanasi
4.0 of 5 stars 1,224 reviews
0.1 mi away
Rivatas by Ideal
Rivatas by Ideal
#3 of 69 in Varanasi
4.0 of 5 stars 502 reviews
2.9 mi away
Ganpati Guest House
Ganpati Guest House
#1 of 69 in Varanasi
4.5 of 5 stars 1,837 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
Located in the Cantonment area, the Surya Kaiser Palace is accessible to the airport and railway station, as well as the Buddhist holy site Saranath and numerous Hindu temples on the holy river Ganga. Surya sits on a historical site of an ancient Nepali king's palace built in 1818, named Kesar Castle. Newly restored, this palace is for you to enjoy. A fine dining multi-cuisine restaurant, a unique cafe and juice bar, full service bar, banquet halls, and a swimming pool are all available. Each hotel room has a balcony with a view of the palace and the gardens, where you can dine facing this beautiful building. Surprisingly affordable hotel accommodations will delight and pamper you. Four unique levels of rooms allow you to decide which accommodation suits you best. Each room package has a complimentary breakfast buffet served daily and 24-hour room service. All guests may have full use of the pool, and access to the spa. At Surya Kaiser Palace it is our desire to provide a paradise where guests can relax, rejuvenate, and enjoy their stay. ... more   less 

Additional Information about Hotel Surya, Kaiser Palace

Address: S20/51 The Mall Road, Varanasi 221002, India
Location: India > Uttar Pradesh > Varanasi
Price Range: $40 - $87 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Surya, Kaiser Palace 3.5*
Number of rooms: 65
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Agoda, Orbitz, Travelocity, Priceline, Hotels.com, Odigeo and Hotwire so you can book your Hotel Surya, Kaiser Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Surya Hotel Varanasi
Hotel Style:
#5 Spa Hotel in Varanasi
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay