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I have been to this place on the recommendation of a relative Raj Mahendra Singh. The hotel is cosy and the ambience and hospitality is excellent. I haven't tried the restaurant but I have heard that this hotel possesses a good kitchen too. In Lucknow one may choose this place for short and long stay both.
Typical railway station located close to Char Bagh station. Check-in is fast and smooth, however, room quality, interior, bed linen, air conditioner, upholstery, washrooms, toilet cleanliness and the service experience is not to the mark. More so when the hotel is charging Rs.4000/- a night (Ibibo discounted price Rs.3000/-). At this price, there are several other good hotels available in the city. Avoidable.
Dear Amit, Thank you for sharing your experience with us, as we not only welcome guest feedback, we encourage it. The encounter you describe is certainly not to our standard of service and I am saddened that we failed to meet not only your expectations, but our own. If you prefer to discuss offline, I am certainly open to that and can be reached at email@example.com
The overal performance was good but the road next outside the hotel is extremely noisy. The aurrounding area has many food stalls which are very attractive. The hotel staff are very helpful and are always willing to help out.
Dear Sir, Thank you for your recent stay with us and reviewing our property.Your feedback is very important to us as this continually helps us improve the facilities and guest services we offer to our guests. Thank you for staying and we hope you give us another chance to make your stay as best as it can be.
I was there for one night in November 2017 and experienced an average stay for premium rent. Room was just average like a hotel of cost below 1200 bucks hardly. The manager on reception was highly unprofessional. If the hotel owner is reading my review then I would like to suggest you to scrutinize your people on reception.
My friend was in another room of this hotel where the water heater was not functioning. When we reported that to hotel staff they raised hands by saying that they don't have another room and cannot fix the heater. When we pushed then they offered us another room of so called super delux room (our was delux) with extra 2000 rupees. They were not even bothered to listen us in anyway. We finally paid them 2000 rupees just to get hot water in bathroom. God bless Mohan Hotel.
Stayed here for 2 days, last week. The rooms that we booked were supreme delux, but the rooms were far too small and dirty. for 3-4 hours we had to call the reception repeatedly, to get the rooms cleaned, fix the TV, fix the plug points, keep water in the room, clean the bathroom.. and the list goes on. every time they spoke to us as if they are doing a favour to us and sometimes even denied to do the work. One night, we got parcelled food from a restaurant, and the person sitting on the reception, denied to give us plates, asked where did you get the food from, and said it is not allowed as per rules. on telling him to show the rules, he misbehaved, and said h will show it in the morning. We told him, we want to talk to the manager, which he didn't let us do. he even denied to tell his name, as we told him that i will put that in the review. After we told all that, he was ready to give the plates in the room. overall very very disappointed.