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The Retreat

Taj Nagari Phase -1 | Near Prateek Enclave, Shilpgram Road, Agra 282 001, India
Hotel amenities
1 room 1 adult
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The Retreat
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573 Reviews from our TripAdvisor Community

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Adelaide, Australia
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

A less than friendly welcome presaged a less than happy stay. Problems with wi-fi and getting a password (but password forwarded to room when available). Room was average and looked out over a neglected unoccupied block of land as only a vacant block can look in India. Unbelievably we could not get a glass of white wine - only beer... More 

Helpful?
Thank Mark T
New Delhi, India
Level Contributor
1 review
4 of 5 stars Reviewed 1 week ago via mobile

I visited The Retreat for a weekend trip with my family. I booked it from online Booking. com through Feb Hotels. Also it's quiet near to the Taj. The room is spacious, clean, well maintained and cosy. Free WiFi is also a plus point. In all a great place to spend your weekend.... :)

Helpful?
Thank Ashwani T
Auckland Region, New Zealand
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 1 week ago

Average hotel, food and staff not very helpful when we asked for assistance. We paid or a roller bed, we got a mattress, finally a roller bed arrived with a sheet and blanket with no cover? We asked again and for extra towel for our extra guest which was pre booked in advanced well before we got there. The tip... More 

Helpful?
1 Thank Debbie R
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

2 nights booked and left after 1 day. A terrible hotel. Stained bed spread, sandy floors, cob webs on the wall light, lumpy pillows, grey towels (meant to be white) thin and well worn linen. Breakfast buffet really minimalist and terrible wifi. There was nothing redeeming about this place. There is so much better value

Helpful?
1 Thank Harry S
TheRetreatAgra, Guest Relations Manager at The Retreat, responded to this review

Dear Guest, Greetings From Hotel The Retreat !! Kindly accept our apology for the dissatisfaction and inconvenience caused to you. We regret that we have not been able to measure up to your expectations. We would certainly make the necessary amendments in this respective area so as to let our valued guests have a pleasant experience always and maintain confidence... More 

Tiruchirappalli, India
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I am sure that this hotel was well and good when its was started few years before but due to don't car management and poor maintenance its surely losing its charm, water logging in the bathroom is surely a big problem, if you are not careful in the wet marble bathroom floor you can easily end up in a hospital.... More 

Helpful?
Thank jpov2006
TheRetreatAgra, Guest Relations Manager at The Retreat, responded to this review

Dear Valued Guest, Greetings from Hotel The Retreat !! Kindly accept our apology for the dissatisfaction and inconvenience caused to you. Your feedback is very valuable for us; it always helps us serve you better. We deeply regret the inconvenience caused to you during your stay and assure you it is otherwise unlike the high standards of service we endeavor... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

The staff was friendly, food was good but prices for few items should be re-sketched especially veg manchurian were we had oly 5 to 6 pcs for around 200 - 250rs, the room was in nice condition but lacked lighting. Hot water was not up to the mark as the weather was very cool. Plus points for the hotel is... More 

Helpful?
Thank Lalith C
TheRetreatAgra, Guest Relations Manager at The Retreat, responded to this review

Dear Guest, Greetings from Hotel The Retreat, Agra !! We appreciate you taking the time to write for Hotel The Retreat Agra on Trip Advisor. Kindly accept our apology for the dissatisfaction and inconvenience caused to you. We are glad to note that you have left with a positive impression of our product and location. We would certainly make the... More 

Austin, Texas
Level Contributor
306 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
2 of 5 stars Reviewed January 2, 2016

Although a 3 star hotel, Room 118 feels more like a 2 star with scuffed walls and furniture, a rusty shower head, and a constant leak on the floor of the bathroom. They do supply ample water bottles and have great wifi. Their breakfast buffet isn't that great. I can't speak about their omelets because there was no one at... More 

Helpful?
Thank sablatt
TheRetreatAgra, Guest Relations Manager at The Retreat, responded to this review

Dear Valued Guest, It was a pleasure to have you stay at The Retreat hotel, Agra recently. Thank you for taking the time to review us on TripAdvisor. Please accept my apologies for the shortcomings during your stay, though we as a team put in all our efforts to offer a flawless product, there are times we fall short of... More 

Mumbai (Bombay), India
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed December 23, 2015

In Agra, most of the hotels are quite average and similar, so what matters is the location of the hotel preferably close to the royal Taj. Retreat is a newly constructed hotel with decent rooms and reasonable cleanliness. Behavior, response and service of the staff was in sync with any 3 star hotel. However we found the food to be... More 

Helpful?
Thank amitagarwal19
TheRetreatAgra, Guest Relations Manager at The Retreat, responded to this review

Dear Valued Guest, Greetings from Hotel The Retreat ! We regret that we have not been able to measure up to your expectations this time. May we request you to consider this as an aberration not reflective of our regular service standards. However, we note with great concern, in regards to the food and location. Please accept our sincere apologies... More 

2 reviews
3 of 5 stars Reviewed December 22, 2015

Things which work for it include a pleasant staff, well maintained rooms & bathrooms and proximity to the Taj. On the downside is a really limited menu with a great need for improvement, especially the continental and deserts. The swimming pool isn't great and you do come away from the place a tad disappointed. Overall I did feel the place... More 

Helpful?
Thank Gaurav d
TheRetreatAgra, Guest Relations Manager at The Retreat, responded to this review

Dear Guest, Greetings from hotel The Retreat Agra! We appreciate that you took out the time to write for Hotel The Retreat Agra on Trip Advisor. We are happy to know you have the comfortable stay in the hotel. Its a pleasure to see your positive comments on service, location, rooms. We are certain you will experience the difference in... More 

2 reviews
5 of 5 stars Reviewed December 21, 2015 via mobile

I visited the retreat for a weekend trip with friends and the staff there made sure it was a perfect one . One of our friends had her birthday and the staff helped us to decorate the pool side and we were able to give her an amazing suprise. The management alters is very friendly and are ready to alter... More 

Helpful?
Thank anuradha s
TheRetreatAgra, Guest Relations Manager at The Retreat, responded to this review

Dear Guest, Greetings from hotel The Retreat Agra! Thank you very much for staying with us at Hotel The Retreat Agra. At the outset, please accept our sincere thanks for taking time & writing your valuable feedback for us. We are delighted that you chose to stay with us on your visit to Agra. I am pleased to read that... More 

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