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Heritage Madurai

Traveler (1283)
Room & Suite (364)
Pool & Beach (110)
Certificate of Excellence

About

#5 of 79 hotels in Madurai
Location
Cleanliness
Service
Value
Certificate of Excellence
Welcome to Heritage, Welcome to Madurai.A resort, one hundred years in the making, in the heart of a city that grew from drops of nectar that flowed from the locks of Shiva, as legend would have us believe.Enter the gates of the 17-acre resort, and experience the Madurai of distant past.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Game room
Children Activities (Kid / Family Friendly)
Airport transportation
Free internet
Wifi
Internet
Indoor pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
Refrigerator
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Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Park View
Languages Spoken
English, Hindi
Hotel links
Visit hotel website
2,108Reviews
14Q+A
100Room tips
Traveler rating
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Popular mentions
We have been staying in this hotel every summer (July/August) for the past five years. We keep coming back mainly because of the very good service and the lovely employees we meet. This year we took the villa with a plunge pool for a better experience. A few deserve special mention: Nishanthi in particular has been like a family member. Porkodi and Pari are other friendly persons, very bubbly. Other reception staff are OK also. The staff now in the restaurant are not up to the mark except for Packiaraj and the Chef Tiruppati. Special dietary needs of one of us was taken care of. Quality of food taste-wise is not that impressive. No value for money. Ambiance has deteriorated due to too many functions. The double standards used for parking cars on the main avenue are irritating; if you have a jag or beamer, or a politician or a big -wig you are treated differently. We did not have hot water for a day. It was necessary to bring the roof down to rectify the problem. Vignesh and Thirumurugan, the room cleaning boys were exceptional in assisting us. They both stayed behind after duty to help us photograph owls in the night. This is the first time I find the "vanakkams" of Security guys irritating and embarrassing. Because their motive is tips. Plenty of sob stories. Every one in uniform, not only the security, expects a tip. They gather like vultures to fleece you when you check out. Some are blatant , asking you to leave a tip in a specific place; some have pleading expectant looks; some list the things they did for you which is a part of their job. I spent a day's room tariff for tips. Why do they do this when their service charges are quite hefty? During our previous trips, it was not like this. A beautiful and pretty hotel, an ideal place for relaxing; if you are not allergic to mosquito bites like me, you can enjoy this hotel more. Except for the people, I have mentioned by name in this review and few others, other workers are cheap and trashy with no dignity. As a fellow Indian, this is the first time I cringed and was embarrassed when someone said "vanakkam". These security characters are a shame to this establishment and I think this place has seen the last of us.
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We had a wonderful stay in Madurai at The Heritage, Luxury Villa with a plunge pool attached (2401 &02) for few days in early July 2019. Spectacular villas - greens with beautiful trees. Geoffrey Bawa's architecture is absolutely stunning. Special mention to the service staffs particularly Mr.Sudhakar and Mr.Packiaraj for an excellent service during our stay. My kids love to be back again soon. Michael
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Response from GM_HeritageMadurai, Front Office Manager at Heritage Madurai
Responded 2 days ago
Dear Guest Vanakkam...!!! It was a pleasure to have you stay at Heritage Madurai,Tamilnadu,India. We truly appreciate your time to share feedback of your stay on TripAdvisor. Thanks for your feedback and rating. We are very delighted that you had a memorable stay with us and we were able to make your occasion even more special. We sincerely hope that we will have the opportunity to serve you again and the pleasure of welcoming you back at our Resort. Warm regards, V Chandan Babu
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Booked a luxury pool villa for 2 days, received room 2302. Check in was great, welcome drink, vanakkkam by all staff was wonderful thing. The room was great with living room,bedroom and pool.Pool had leaves floating,that was cleared immediately. Had a buffet lunch of Rs.650 +tax per head which was good. Received complementary bath slippers made of jute, complementary chocolates.Had a nice swim in the pool. That day there was an oriental food festival in the resort. Which was good. Next morning newspaper hanging on the door in a nice wrap, had buffet breakfast nothing to complaint. Ordered room service which was served in time by a polite room service.Received complementary fruits on the second day. That night decided to have dinner outside to taste local Madurai food tried KUMAR Mess, which was good. Check out was good, reception people took our feedback. The resort was worth every Rupee, booked directly from the Website with 15% off.I spent Rs.6500 per night which was great (luxury villa with pool at this cost is unbelievable).The property is in the middle of busy traffic, but inside the room no traffic sound disturbed us. The hospitality which we received was really refreshing, very polite and courteous staff With special mention Mrs.Porkodi from Reception and House keeping Mr.Kaleeswaran really cared a lot. Thanks to Team Heritage Madurai. With regards, Dr.NIRAI
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Response from GM_HeritageMadurai, Front Office Manager at Heritage Madurai
Responded 2 days ago
Dear Guest Vanakkam...!!! It was a pleasure to have you stay at Heritage Madurai,Tamilnadu,India. We truly appreciate your time to share feedback of your stay on TripAdvisor. Thanks for your feedback and rating. We are very delighted that you had a memorable stay with us and we were able to make your occasion even more special. We sincerely hope that we will have the opportunity to serve you again and the pleasure of welcoming you back at our Resort. Warm regards, V Chandan Babu
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Huge Rooms, Excellent Service, Awesome swimming pool. The design of the pool reminds me of pools during old times of kings and queens palace. The greenery will make u fall in love with it. The centuries old banyan tree in this property will surely take u back to the olden days. Peaceful and Calm
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Response from GM_HeritageMadurai, Front Office Manager at Heritage Madurai
Responded 2 days ago
Dear Guest Vanakkam...!!! It was a pleasure to have you stay at Heritage Madurai,Tamilnadu,India. We truly appreciate your time to share feedback of your stay on TripAdvisor. Thanks for your feedback and rating. We are very delighted that you had a memorable stay with us and we were able to make your occasion even more special. We sincerely hope that we will have the opportunity to serve you again and the pleasure of welcoming you back at our Resort. Warm regards, V Chandan Babu
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Visited hotel heritage .Had a wonderful experience. Mr Muthu was a excellent host.He care of us. The food was awesome. Came as family and enjoyed with our children. The pool was clean. Will Repeadly come back.
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Response from GM_HeritageMadurai, Front Office Manager at Heritage Madurai
Responded 2 days ago
Dear Guest Vanakkam...!!! It was a pleasure to have you stay at Heritage Madurai,Tamilnadu,India. We truly appreciate your time to share feedback of your stay on TripAdvisor. Thanks for your feedback and rating. We are very delighted that you had a memorable stay with us and we were able to make your occasion even more special. We sincerely hope that we will have the opportunity to serve you again and the pleasure of welcoming you back at our Resort. Warm regards, V Chandan Babu
Read more
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PRICE RANGE
$64 - $113 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
heritage madurai hotel madurai, heritance hotel madurai
LOCATION
IndiaTamil NaduMadurai DistrictMadurai
NUMBER OF ROOMS
73
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