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The Leela Palace, Udaipur, with its breathtaking view of the Aravalli Mountains stands majestically in a natural setting on the banks of the Lake Pichola. The Leela Palace offers its discerning guests an opportunity to experience royal living of majestic times.Evoking a grandeur and opulence of a bygone era, all 80 rooms and suites overlook the tranquil waters of the lake. Heritage and Lake view rooms finely appointed with artifacts and furnishings representing the handicrafts of Rajasthan. The suites evoke a sense of architecture which includes the rich and natural detailing of traditional Indian palaces.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Hidden Gem
Marina View
Languages Spoken
English, Hindi
Location
Lake Pichola, Udaipur 313001 India
The Leela Palace Udaipur
5 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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Nestled in a picturesque setting, The Leela Palace Udaipur is hailed by guests for providing a royal retreat with its serene lake views and culturally rich atmosphere. Luxurious amenities, including diverse dining options and a serene pool, coupled with the hotel's exceptional cleanliness and spacious rooms, are praised by many travelers.
While it comes at a premium cost, the experience is often described as invaluable, especially for special occasions. Guests have called out the attentive staff for enhancing the hotel's vibrant charm with unparalleled service.
Location
Picturesque
Atmosphere
Cultural
Rooms
Spacious
Value
Expensive
Cleanliness
Spotless
Service
Exceptional
Amenities
Opulent
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My partner Timothy and I had an exceptional stay at Leela Palace, Udaipur.
From the moment we arrived, the experience was enchanting. The hotel has its own boat, which transported us from the Doodh Talai location to the grand hotel entrance. Upon arrival, we were warmly greeted by the staff with local music, the hotel’s signature hot chocolate, and refreshing hot towels. The hospitality set the tone for a memorable stay.
A special thanks to Afisa, who ensured our room was prepared ahead of the standard check-in time and provided a thorough overview of the hotel’s services and facilities. This thoughtful gesture made us feel truly valued as guests.
The food and beverage offerings at the hotel were outstanding. Our butler, Akshaj, provided exceptional care throughout our stay. He went above and beyond to accommodate all our requests, including procuring medicine when we needed it. Akshaj also gave us an excellent tour of the property and even arranged a visit to the neighboring Oberoi property for high tea, which was a delightful experience.
We were also impressed by the salon services, where Kuldeep delivered a world-class haircut, showcasing the high standards of service at the Leela Palace. Additionally, the hotel’s spa was phenomenal, and we highly recommend it to anyone visiting.
Overall, the Leela Palace exceeded our expectations, providing a truly world-class experience.
However, we would like to bring a few points to the hotel’s attention for improvement: The hot water in the hotel was lukewarm throughout our stay, which affected our comfort. The room’s bathtub had dirty water, rendering it unusable during our trip. Due to construction in a neighboring room, dirt from the other balcony accumulated on our balcony.
Despite these minor inconveniences, our overall experience was exceptional, and we look forward to visiting again. Thank you to the entire team for creating such a memorable stay.
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Date of stay: December 2024
Value
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Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nishant Agarwal, General Manager at The Leela Palace Udaipur
Responded Jan 2, 2025
Dear Guest, Greetings from The Leela Palace, Udaipur! Thank you so much for taking the time to share your wonderful experience with us. We are absolutely delighted that you and Timothy had such an enchanting stay. It brings us immense joy to know that our unique services, including the boat ride and warm hospitality, created a lasting impression. We take great pride in offering personalized touches, and we're thrilled that Afisa, Akshaj, and our entire team helped make your stay unforgettable. Your feedback regarding the spa, salon services, and the exceptional dining experiences is deeply appreciated. It’s heartening to know that Akshaj’s thoughtful service, including taking care of your requests and arranging a tour of the property, added to your comfort and enjoyment. We truly value your constructive feedback about the hot water, bathtub cleanliness, and the issue caused by construction. Please be assured that we are reviewing and addressing these points to ensure such inconveniences do not affect the experience of future guests. Your comfort and satisfaction remain our top priority, and we are grateful for your understanding. We sincerely appreciate your kind words and look forward to welcoming you both back to The Leela Palace, Udaipur, for another memorable stay. Should you require anything special for your next visit, please don’t hesitate to reach out. Warm regards, Nishant Agarwal Vice President & General Manager The Leela Palace, Udaipur
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Luxury resort hotel located on the banks of Lake Picola in the lake city of Udaipur. 4-50 minutes by car from the nearest airport, Udaipur, 15-20 minutes by boat. It may also be accessible from land, but guests head to the main entrance on a hotel boat. When they arrive, they are greeted by traditional music performances and flower showers. The staff were all hospitality-minded and always kind and smiling. Almost all rooms have views of the lake, but some of them seem invisible, so you should check them out. The hotel itself is more than 20 years old, but the inside is well maintained and well-cleaned. The interiors and furnishings in the rooms are also luxurious. Each guest room has a different floor plan and design. Bathrobes, disposable slippers, electric kettle, refrigerator and coffee machine. The bed is comfortable to sleep in. Bathroom, toilet, shower booth and large bathtub. Two sinks are convenient. The main restaurant is spacious, and you can eat on the outdoor terrace. Both breakfast and lunch were buffet-style, with a great variety of Indian curry, all delicious. It goes well with Japanese taste. A wide variety of fruits and desserts are available. Visitors can watch free traditional dances and shows in the evening. The hotel is well-located and luxurious, so the cost of accommodation is reasonably high, but it is a good idea to stay for special occasions such as anniversaries.
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Date of stay: November 2024Trip type: Traveled on business
Room Tip:レイクビュールームを選んだ方がよい
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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My stay at Leela Palace was absolutely incredible, thanks to the exceptional personalized service I received! From the moment I checked in, the staff went above and beyond to make me feel welcome. They remembered my food preferences, offered tailored recommendations for local dining, and even surprised me with a little healthy treat in the breakfast.
The attention to detail was outstanding—every request was met with a smile, and the team genuinely cared about making my stay comfortable . And Special thanks to Madhav (Palace Service Associate ). The room was cozy and spotless, and the little touches, like handwritten notes and a personalized meal prep, made all the difference.😊
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Date of stay: March 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Prasoon pandey, General Manager at The Leela Palace Udaipur
Responded 1 week ago
Dear Guest, Greetings from The Leela Palace Udaipur! It truly warms our hearts to read your wonderful feedback. Knowing that we could make your stay at The Leela Palace Udaipur so special is the greatest reward for our team. From the moment you arrived, it was our absolute pleasure to ensure every detail was thoughtfully taken care of, and we’re delighted that you felt so welcomed and well looked after. Madhav and the entire team will be overjoyed to hear that their efforts made your experience even more memorable. Your kind words inspire us to continue delivering heartfelt hospitality, and we cannot wait to welcome you back for another beautiful stay with us. Until then, wishing you many more wonderful journeys! Best Regards, Prasoon Pandey General Manager The Leela Palace Udaipur
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A place where luxury meets heritage seamlessly, it is The Leela Palace Udaipur. From the moment you arrive, the palace welcomes you with an air of grandeur and warmth, making you feel like royalty.
The location is breathtaking—right on the banks of Lake Pichola, offering mesmerizing views of the lake, City Palace, and the Aravalli Hills. Arriving by boat enhances the experience, setting the tone for an unforgettable stay.
The rooms and suites are beautifully designed, combining traditional Rajasthani elements with modern comforts. The lake-facing rooms provide stunning sunrise and sunset views that are simply magical. Every detail, from the plush bedding to the elegant decor, speaks of luxury.
The service is truly world-class. The staff is attentive, warm, and goes above and beyond to ensure a personalized experience. From the thoughtful turndown services to the little surprises like customized amenities, everything is executed with perfection.
Dining at Sheesh Mahal, the lakeside restaurant, is an experience in itself. The food is exquisite, with authentic Indian flavors and an extensive menu. Dining under the stars with the shimmering lake in the background makes for an unforgettable evening.
A MUST VISIT !
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Date of stay: March 2025Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Prasoon pandey, General Manager at The Leela Palace Udaipur
Responded 5 days ago
Dear Guest, Greetings from The Leela Palace Udaipur! We are truly delighted to read your gracious words about your recent stay with us. It brings us immense joy to know that you had a royal experience and that every aspect of your stay—from the grand arrival to the breathtaking views, impeccable service, and exquisite dining—left a lasting impression. Our team takes great pride in curating unforgettable experiences, and your kind words reaffirm our commitment to excellence. We are especially pleased that you enjoyed the lake-facing views, the heritage-inspired decor, and the magical ambiance of Sheesh Mahal. It was an absolute pleasure hosting you, and we look forward to welcoming you back for another enchanting stay at The Leela Palace Udaipur. Best Regards, Prasoon Pandey Hotel Manager The Leela Palace Udaipur
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Simply the BEST! Everything exquisite, from the rooms, service, food, location and guest treatment.
The rooms were a real treat - everything gleaming, spotless and proper, with lovely little extras that made us feel special. As for the food - honestly, the chef deserves a medal! Every single dish was a winner.
The service was absolutely spot-on - nothing was ever too much trouble, and everyone had this wonderful way of appearing just when you needed them, without being over the top. Real five-star quality, but with such a warm, genuine touch. You could tell they actually cared about making our stay special.
I'm usually quite picky when I write reviews (just ask my family!), but the Leela, Udaipur, left me stumped for complaints. It's simply top-notch through and through - from the rooms to the food to the wonderful team looking after us. Don't think twice about booking - just do it! I'm already checking my calendar to figure out when I can pop back for another visit!
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nishant Agarwal, General Manager at The Leela Palace Udaipur
Responded Feb 5, 2025
Dear Guest, Greetings from The Leela Palace Udaipur! Thank you so much for sharing such a glowing review of your experience at The Leela Palace Udaipur! We are absolutely thrilled to hear that every aspect of your stay exceeded expectations, from the rooms to the food, service, and overall guest experience. It’s truly rewarding to know that our team was able to provide such warm, attentive service that made you feel special. Chef's culinary creations, along with the thoughtful details throughout your stay, are a testament to the care and dedication we put into ensuring our guests enjoy an unforgettable experience. Your kind words mean the world to us, and we are overjoyed to have left you with such wonderful memories. We can't wait to welcome you back for another exceptional stay and are already looking forward to your next visit! Warm regards, Nishant Agarwal Vice President & General Manager The Leela Palace Udaipur
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Our recent stay at Leela Palace Udaipur was nothing short of magical. We were a family of 4 including my wife, our 2-year-old daughter and our 3-month-old daughter celebrating my wife’s birthday. The moment we arrived, the hotel made us feel incredibly special. The welcome was warm and grand, with flower petals showered upon us, setting the tone for what would be an unforgettable experience. Afifa ensured that our check-in process was smooth and effortless, making us feel right at home. Throughout our stay, the housekeeping team, led by trainee Kaif, kept our room immaculate, which was especially appreciated with two young children in tow. Our 2-year-old daughter enjoyed every meal, thanks to the care and attention of Chef Deepak Kumar. He went above and beyond, especially during our lunch at the hotel restaurant and dinner at Sheesh Mahal, where he treated us to the best of local Rajasthani cuisine, customized completely off the menu . It was undoubtedly the highlight of our dining experience during our stay. The restaurant team deserves a special mention. Shamsh, who led the restaurant, was exceptionally helpful, efficient, and knowledgeable—a true asset to the establishment. Anil provided outstanding service, ensuring that our breakfast, lunch & dinner were comfortable and enjoyable. A heartfelt thanks to Mr. Amit Basu, the head of F&B, who was generous enough to give us with a packed meal for our journey after checkout, considering that we were traveling with young kids—a thoughtful gesture that we appreciated. Preetam Singh was our go-to person for all general conversations about the hotel, always available with a smile and ready to assist. Kyle, our concierge, did an impeccable job of managing our requests and ensuring that everything ran smoothly.
Leela Palace Udaipur exceeded our expectations in every way, making our celebration truly memorable. We can’t wait to return!
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Date of stay: September 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nishant Agarwal, General Manager at The Leela Palace Udaipur
Responded Sep 10, 2024
Dear Mr. Jariwala, Greetings from The Leela Palace Udaipur! Thank you for taking out the time and sharing your review with us. It was our absolute pleasure to have you with us and hope that we were able to create mesmerizing memories for you. We live by our credo "Atithi Devo Bhava" and strive to give special attention to each of our valued guests. We are very thrilled to know that you enjoyed every moment with us. We sincerely appreciate your patronage and look forward to welcoming you and your family back soon to our Palace. Kindest regards and best wishes always, Nishant Agarwal Vice President & General Manager
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Arriving by boat, with a fan fare of music and rose petals, I felt quite special (which I find embarrassing) but it was a lovely welcome. The lake view room with balcony, was not a balcony on which one could sit, as it is tiny. But with a clear pigeon problem, it made no odds.
The room was comfortable, albeit slightly claustrophobic because of the use of so much dark wood.
On my first day, I found the pool far too warm and lots of dead tiny flies floating, and by day 2 and 3, the pool was cooler and much cleaner. The pool is a good size.
The hotel’s design is rather too bling for me ie very ornate, but what stood out, was the staff could not have been more helpful or friendly. What a great team of people.
Breakfast buffet was excellent and the two meals I had in the main restaurant were very good, especially the lamb shank.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nishant Agarwal, General Manager at The Leela Palace Udaipur
Responded Feb 15, 2024
Dear Guest, Greetings from The Leela Palace Udaipur! Thank you for your review. It was our pleasure to serve you and we are very delighted to note that you had a great experience with us. We have taken note of your feedback on your experience, we will take this up with the concerned team. We look forward to many more opportunities to welcome you and your family back soon to our Palace. Kindest regards and best wishes always, Nishant Agarwal Vice President & General Manager
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Our stay at the Leela was exceptional in every way. This was a special trip for 2 families vacationing together after a long time with cousins getting a chance to bond in a beautiful peaceful and fun place. The concierge reached out to us the day before arrival to confirm our flight times. The boat ride to the hotel was incredible with views for the city palace, the lake palace and the Leela property. We were then greeted by traditional rajasthani musicians, showered with rose petals and given my favorite sweet lime juice beverage to sip on while our personal concierge checked us in. Our room was well appointed with a large king bed and we requested and extra bed for my 11 year old. The room was absolutely beautiful and every detail in the decor and furniture paid tribute to art and history of rajasthan. My children enjoyed the activities at the hotel including the bangle making, pottery and cupcake making. It helped them develop a respect and appreciation for the artists and musicians at the hotel. The pool was a lot of fun with plenty of space / cabanas towels and the staff inflated floats for the kids to play. The dining room food was excellent especially the breakfast buffet. We got to sample many different cuisines in one setting . There was a live paratha and chole bhatura station which made rhetorical experience extra special. We really enjoyed the chat station at night too. I would say that the best feature of this hotel is their absolutely warm and attentive staff who treated us as thought we were family and ensured we were truly cared for at all times. They brought us food that “we had to try” and just really wanted us to have a great time. We have never been treated as warmly by staff anywhere and will be back just because of this. The chef whipped us up a special batch of pancakes and desserts for my son who is allergic to nuts. Our concierge Neha arranged for cake and balloons in our nieces room her birthday. We really enjoyed our staff and highly recommended this property for a relaxing and fun family trip.
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Date of stay: August 2024Trip type: Traveled with family
Room Tip:On arrival find out about the daily activities for kids
Don’t miss out on the evening chat...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nishant Agarwal, General Manager at The Leela Palace Udaipur
Responded Sep 3, 2024
Dear Guest, Greetings from The Leela Palace Udaipur! Thank you for taking out the time and sharing your review with us. It was our absolute pleasure to have you with us and hope that we were able to create mesmerizing memories for you. We live by our credo "Atithi Devo Bhava" and strive to give special attention to each of our valued guests. We are very thrilled to know that you enjoyed every moment with us. We sincerely appreciate your patronage and look forward to welcoming you and your family back soon to our Palace. Kindest regards and best wishes always, Nishant Agarwal Vice President & General Manager
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It brings me great joy to write this review of our magnificent stay at the Leela Palace, Udaipur. We occupied the palace for 5 nights for a wedding of a family member. From arrival at UDR airport, we knew we were in good hands. A new, clean BMW 5 Series whisked us away immediately, and once we arrived at the Leela jetty, our family and all our baggage was seamlessly transferred to a boat on the stunning journey over the lake to the palace. Upon arrival, you enter another world. We were warmly greeted and treated like royalty from the moment we stepped in.
I could go on and on about how wonderful the Leela is but that would require a novel. The property is incredible, food beyond delicious, spa rejuvenating, pool relaxing, rooms delightful but the most special part of the Leela is the staff.
The first shoutout goes to the team of butlers taking care of our family: Deepak, Reshab and Sonal. These three amazing people took care of us from the moment we arrived at the Leela. I cannot thank them enough, they were the most memorable and impressive components of our trip, and it would not have been the same without them. They are so intelligent and would constantly think many steps ahead to anticipate and fulfill our desires. They were constantly smiling, a calming presence, and would never hesitate to offer assistance or show anything but a desire to help at any requests. They are truly incredible people. The future is so bright for them and I cannot wait to see what they accomplish. I have never encountered anyone better than these three individuals in all my trips across the world or at any hotel or restaurant. Upgrading to the Royal or Maharaja suite is worth it just to be in the care of them. They will transform your experience! I miss them dearly already!
The second shoutout goes to Chef Rupak and his team, who created some of the most memorable meals I have ever eaten and always went above and beyond for any special requests whether they be big or small. A particularly special night was when Chef Rupak himself arranged the most marvelous Rajasthani meal in our suite - what a treat! Thank you Chef Rupak for your unforgettable food and amazing hospitality!
I could continue but all the staff are really amazing. I cannot wait for my return to the Leela.
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Date of stay: March 2023
Location
Service
Sleep Quality
Room Tip:Get a suite with a butler!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nishant Agarwal, General Manager at The Leela Palace Udaipur
Responded Mar 15, 2023
Greetings! Thank you for your wonderful review of our Palace and sharing your feedback with us. It was our absolute pleasure to have you with us and hope that we were able to create mesmerizing memories for you. Your appreciation about our team and services have been received with humble gratitude. We always pay special attention and especially curate services that our valued guests, such as yourself, have mesmerizing memories of our Palace. We once again thank you for your patronage and look forward to welcoming you back soon. Kind Regards, Nishant Agarwal General Manager
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It was a dinner booked by my relative in Sheesh mahal on occasion of my anniversary. Case 1 We ordered food a starter and from main course we order their signature dish, ideally they should have informed us while taking order that this dish is tasteless( literally no taste) and you should order something with it. There was no recommendation from staff.
We received our food and after tasting it I called one of the staff member to help us understand if their is anything wrong with the dish bcz it was tasteless. Response from staff - you should have ordered something with this dish, sir!!
Case 2 -
I requested for mocktail menu wherein I was informed that we can customise your drink/shake. Basis that I ordered a chocolate shake with a request - please make it at room temperature because I need it for my kid. If that was not possible, they should have told me.
They brought a shake with ice cream in it. As per them shake can’t be made without ice cream.
Case 3 -
My relative placed a request for a cake on occasion of my anniversary. It was not fulfilled. My relative called up to check for a cake after I left the property, as per staff I was in hurry due to which they didn’t do cake cutting. Just for reference- even after billing, I was there with my wife and kid for next 15 minutes for clicking photos.
Case 4
For payments, everybody prefers xyz applications to make payments. I asked staff if I can use easydiner application to make payment. However I was denied. I was getting 20% discount on my bill.
It is not about me saving money, but I was told that your table bill is not exceeding, that’s why you can’t use it. For everyone reference- there is no such condition by these applications.
Overall, we didn’t get good service just because our table bill amount was not high as expected by them. I can’t recommend anyone to plan surprise because they will not fullfill. Better be careful.
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Date of stay: February 2025
Value
Location
Cleanliness
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nishant Agarwal, General Manager at The Leela Palace Udaipur
Responded 4 weeks ago
Dear Mr. Kanishk, Greetings from The Leela Palace Udaipur. Thank you for taking the time to share your detailed feedback regarding your dining experience at Sheesh Mahal. We sincerely regret that your evening, which was meant to be a special celebration, did not meet your expectations and that you encountered multiple service lapses. Please accept our sincere apologies for the lack of proactive recommendations from our team regarding your meal choices. We strive to provide personalized dining experiences, and it is disappointing to learn that this was not reflected in your experience. Your feedback will be taken up with our culinary and service teams to ensure better communication and guidance for our guests in the future. Regarding the mocktail request, we regret the miscommunication regarding the preparation of your chocolate shake. The team should have clearly informed you of the preparation method and any limitations in advance. We will reinforce our training to ensure such requests are handled with greater attention and clarity. We deeply regret that the anniversary cake arrangement was not fulfilled as expected. Special occasions deserve to be celebrated with warmth and care, and we apologize for any misunderstanding in execution. This has been brought to the notice of our team to ensure such oversights do not happen in the future. Regarding the payment concern, we understand how important it is for our guests to avail benefits through preferred payment platforms. We apologize for the inconvenience and any lack of clarity in communicating our policies regarding partner discounts. We will review our procedures to ensure better transparency and consistency in handling such requests. We truly regret that your experience did not reflect the high standards of service we take pride in delivering. Please be assured that your feedback is being taken very seriously, and corrective actions are being implemented. We value your patronage and hope to have an opportunity in the future to provide you with the exceptional hospitality that The Leela Palace Udaipur is known for. Should you wish to discuss your experience further, please do not hesitate to reach out to us. Best regards, Nishant Agarwal Vice President & General Manager The Leela Palace Udaipur
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There are more places to choose from in the Udaipur area.
PRICE RANGE
$499 - $681 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the leela palace udaipur hotel udaipur
LOCATION
IndiaRajasthanUdaipur DistrictUdaipur
NUMBER OF ROOMS
80
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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