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WelcomHeritage Mandir Palace

Certificate of Excellence
Gandhi Chowk | Rajasthan, Jaisalmer 345 001, India
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WelcomHeritage Mandir Palace
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248 Reviews from our TripAdvisor Community

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Delhi
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed at this hotel for 2 nights, 3 days. I had gone there with my family and parents. The staff ensured a nice, comfortable stay for us. This hotel is centrally located and easily approachable to tourist spots. A special thanks to Mr. Bhojraj Singh for his personal touch to ensure our comfort during the stay. I would recommend... More 

Helpful?
Thank Amardeep_Delhi
St. Petersburg, Russia
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

I was living in the Hotel from the mid. of October 2015 till February 06/2016. I liked my stay really much. It's definitely 5* Hotel with very clean swimming pool and wonderful variable food. My room was huge with king-size bed , working cabinet and big nice bathroom. Towels were changed twice a day, bedsheets every day. Staff was very... More 

Helpful?
Thank Alexey M
Level Contributor
6 reviews
1 of 5 stars Reviewed 2 weeks ago

mandir palace hotel is the worst hotel experience of my life.rooms very average and food just yuk,feels like puking .staff is not coperative.highly over priced.these people get u in trap by letting u pay entire amount in advance and force u take a package which includes breakfast and one major meal.dont get in to their honey trap and never ever... More 

Helpful?
Thank Ankit J
Pune, India
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Price of heritage, but service quality lesser than common hotels although the local hotels are doing way better than the upscale hotels these days. first the good points - rooms are okay, hotels interiors are clean & quiet. bad points - staff seem to be under trained for a heritage hotel, breakfast was pathetic to the point that we wanted... More 

Helpful?
Thank Machnil
MandirP, General Manager at WelcomHeritage Mandir Palace, responded to this review

We feel sorry that you were unsatisfied with your stay at the Palace Hotel. But, you have not explained in your review that why is there nothing Heritage about this Palace Hotel? The Palace is an authentic Heritage Property and the architecture makes that distinctly clear. We have noted your point that common hotels are doing better than upscale ones... More 

Massachusetts
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I enjoyed all my hours in this elaborate carved sandstone palace with its two museums, horse stable, Hindu temple, flowers, and rooftop restaurant with excellent food and fort views. Fantastic location - short walk to the fort through good shopping neighborhood. My only complaints are inadequate signage (I got lost a couple times trying to find restaurant or reception) and... More 

Helpful?
Thank Betsy_and_Gail
MandirP, Manager at WelcomHeritage Mandir Palace, responded to this review

Dear Ms. Betsy Leondarwright Thankyou for taking out time and reviewing our Palace Hotel. We were indeed pleased to host you and it is our duty to look after our guests and pay attention to their needs. We thankyou for staying with us and request you to recommend Mandir Palace to your friends and family traveling to Jaisalmer. We also... More 

Pune, India
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Stunning place to stay, lucky us. Excellent staff. U will feel as if u r in the royal family. The staff was very nice. The G.M. was very caring. Pretty gardens, museum, marvellous external carvings. Our room was very good - large and comfortable.

Helpful?
Thank rituparyani
MandirP, Manager at WelcomHeritage Mandir Palace, responded to this review

Dear Mrs. Paryani Thankyou for your review. We are delighted to learn that you were happy and comfortable with your stay at Mandir Palace and we were able to make you feel like royalty in the Royal Palace of Jaisalmer. We look forward to welcome you back at Jaisalmer and also request you to share your experience with your friends... More 

New Delhi
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

Do not go for this by it's name. It's not recommended to choose this as your stay option. We reached a little early, the check in time was 12pm but we were told to wait till 1pm to get the room. We had chosen 2 meals option, but on our first day when we went for dinner, there was no... More 

Helpful?
Thank Udit78
MandirP, General Manager at WelcomHeritage Mandir Palace, responded to this review

Dear Mr. Udit Thankyou for your review about your stay. We feel very sorry that you were not happy with your stay with us. It is our endevour to meet the requirements of all our guests but feel sorry that we could not meet your expectations. I shall respond to your review point wise. 1. Our check in time is... More 

2 reviews
5 of 5 stars Reviewed January 4, 2016 via mobile

A very nice hotel,you would feel as you are in the royal family.The staff were very nice.The G.M was very caring and the prince SHRI SHIVENDRA SINGH a very nice personality and we met him.They should change there dining room near to kitchen so they can serve soon. Ritu Khandelwal

Helpful?
Thank ritu k
MandirP, General Manager at WelcomHeritage Mandir Palace, responded to this review

Dear Mrs. Khandelwal Thankyou for giving us a good rating. We are glad to learn that you enjoyed your stay with us at Jaisalmer. We shall also take into your consideration your suggestion of dining and kitchen closeby but the main issue is that in a heritage property the building etc is not designed to suit operational needs like in... More 

Guildford, United Kingdom
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed January 2, 2016

A stunning hotel, absolutely beautiful old palace with external carvings, pretty gardens, horses, cows, a museum. Our room was very good - large and comfortable, with a huge bathroom. We ate in the rooftop restaurant for dinner on our first night and both breakfasts, enjoying the excellent views, service and food. On our second night, we went to the adjacent... More 

Helpful?
Thank night79
MandirP, General Manager at WelcomHeritage Mandir Palace, responded to this review

Thankyou so much for your review. I and the entire team at Mandir Palace are very pleased to learn that you all were comfortable and happy with your stay here. We try and make the guests visit memorable and as comfortable as possible while their stay here. We shall look forward to welcome you back in Jaisalmer on your next... More 

gurgaon
Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed January 2, 2016

Everything here is over chgarged, the rooms, the food, beer or anything is three times the normal rates here. There are many more better and good hotels at half the price. The staff is rude and one of them was very rude when we asked them something.

Helpful?
Thank planmytour
MandirP, Manager at WelcomHeritage Mandir Palace, responded to this review

We feel sorry that we were unable to meet your expectations. However, you have not elaborated on any fact and kept many facts concealed in your review. Every hotel charges as per their standards and every thing cannot be discounted or made complimentary. Before your visit and stay here you had checked our tariffs and rates online also which are... More 

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