The Hotel is great. The hotel service was excellent and the food served is very delicious. The rooms were very good and we didn't face any problem during the stay. The staff is very polite. If you are in Jaisalmer then Narayan niwas palace is the best place to live. Thanks Narayan niwas palace Jaislmer management
We were two families visiting as part of the Rajasthan tour. It iwas in the last week of December'19. Surprisingly the hotel staff gave us rooms in the old wing, very run down, wife got shock in the water from the geyser, stench in rooms, no proper wi fi . When we looked around we saw that the hotel were putting up foreign tourist in the new wing which had better appointed rooms with modern amenities. Utterly dissapointed due to the inhospitable behaviour of the Hotel management and total apathy towards the guest needs. STRONGLY RECOMMENDED TO BE BEST AVOIDED.
The property itself looks impressive with traditional stone work all over, The rooms unfortunately are poorly maintained. Plug points hanging, tap loose, corners dirty. Breakfast was basic but sufficient. But table-clothes were last washed when the Brits still ruled India.
Best host. Lovely location, clean rooms but phones don’t work so if u need anything and are staying on 3rd floor u might as well forget about it. Hot water was irregular possibly because the hotel was full when we went. Staff was averagely responsive.
Stayed here in Dec 2019. we were 4 adults and 2 kids. the hotel itself by the looks is good.. you get a wow feeling and then all the disappointment starts. 1. Check in - was ok. 2. Rooms - poorly maintained. bed lenins were old, torn and with stains. 3. Bathroom - no hot water and it was stinking of drainage. when we asked them to change the room the other guests told that thier bathrooms were also stinking very badly. So finally ended up with Bathroom freshner. 4. Food - we had dinner here & Dining area , tables, the table cloths were not washed for eternity i guess. it had all the stains possible. the worst was the servers. there were only 3 people and they were the cook, server and dish washer. and they were sooo untidy. they looked like they had not bathed for years. 5. Morning b/f - the most horrible one. they just had bread, jam, Poha and omlette. the cutlery was not washed and all the guest were re using the same cutlery to pick the Jam. coffee and tea spoons were all messed up. i mean just yaaaks to experience this in the morning. cleaniness was something this hotel had not seen or heard about for years. we went with great expectation and surely it was killed. i heard from locals that this used to be one of the best hotels , but then the owners keep leasing this property and hence the reputations is gone. Please dont book your stay here & waste money. i dont think they really want business.…