We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Golden Emerald

Traveler (21)
Room & Suite (14)

About

#182 of 323 hotels in Pune
Location
Cleanliness
Service
Value
Property amenities
Free parking
Internet
Breakfast available
Airport transportation
Business Center with Internet Access
Meeting rooms
Newspaper
Non-smoking hotel
Parking
24-hour front desk
Dry cleaning
Laundry service
Show more
Room features
Non-smoking rooms
Family rooms
Smoking rooms available
Desk
Room service
Bottled water
Coffee / tea maker
Good to know
HOTEL CLASS
Languages Spoken
English, Hindi
99Reviews
1Q+A
18Room tips
Traveler rating
  • 18
  • 30
  • 16
  • 14
  • 21
Time of year
Traveler type
Language
Selected filters
  • Filter
  • English
Staff are not focused on customer delight. Especially the receptionist of last day was acting cranky as if he owned the property and was doing a favor by letting me stay, as if i was not paying. Staff are not supportive of customers requirement. Food quality is sub-standard. Overall unhappy :(
Read more
Response from TreeboHotels, Guest Relations Manager at Hotel Golden Emerald
Responded Dec 11, 2017
Dear Guest, Thank you very much for choosing to stay with us and sharing your feedback. We are disappointed to hear about the experience you had during your stay with us. We have noted the issues highlighted by you and have forwarded this to our team to take appropriate action. I am disappointed that we fell short this time, but I hope you will give us further opportunities to serve you better. Best Regards, Abhishek, Treebo Hotels
Read more
Hotel should have there own booking like walk-in booking, only keeping online booking service is not good. What if i directly come to hotel by ref. and i was not having net facility to book rooms u will be loosing your buz
Read more
Response from TreeboHotels, Guest Relations Manager at Hotel Golden Emerald
Responded Nov 12, 2017
Dear Guest, Thank you so much for choosing to stay with us and sharing your valuable feedback. We will definitely look into the concern highlighted by you. We hope to have further opportunities to serve you better. Best Wishes, Abhishek, Treebo Hotels
Read more
We stayed here for few days last month and stay was excellent. Rooms were very spacious. Room service was very good. They offered traditional Thali meals which was very tasty. Located near Salisburry Park. Easily accessible by car or bus.
Read more
Response from TreeboHotels, Guest Relations Manager at Hotel Golden Emerald
Responded Nov 1, 2017
Dear Guest, Thank you for choosing to stay with us. We are glad that you enjoyed your stay and liked the food. Thank you for appreciating our hotel and the room. At Treebo, it is our top priority to provide a delightful experience to our guests. We really enjoyed hosting you. We look forward to hosting you again. Best Wishes, Kusum Dubey, Treebo Hotels
Read more
My Self Rittam Thakur n m from Manali, Hp. When I entered the hotel there is no bell boy to pick up the luggage in this hotel. when i reach at reception and all fill all their formalities and after that I brought my luggage to the room by myself and a mineral water was given to me by receptionist and the boy talked to take him along.(He ordered me, he dont know how to talk with client), If I order to eat then it is not available in the hotel, there is no option near the hotel.Before giving any order in the room, let's pay the payment. It seems that I am running.There is no knowledge how talk to client. Linen, Tea Kit, Bath Kit and Towel changes on request It seems that someone has stopped at Dharamshala and Gurudwara. Without any my command, the room is open, he also did master key while I slept in the room at 7 o'clock .shame on treebo management (you can see on cctv footage, 19th sep.) Hotel is good room is also good...
Read more
Response from TreeboHotels, Guest Relations Manager at Hotel Golden Emerald
Responded Oct 8, 2017
Dear Guest, Greetings from Treebo! We are disappointed to learn that you had an unpleasant experience during your stay with us. This is not the kind of experience we want to provide to our guests. We have forwarded the highlighted concerns to our team and appropriate action will be initiated. We hope you will give us further opportunities to serve you better. Best Wishes, Kusum Dubey, Treebo Hotels
Read more
good decent property , good location but had a tough time reaching the property. the reception was not quick to respond. Once in the hotel is good value for money, very friendly people ready to help , eager to make your stay comfortable. WI-FI not so great, has connectivity issue, very selective TV channels no English movies very base entertainment.
Read more
Response from TreeboHotels, Guest Relations Manager at Hotel Golden Emerald
Responded Aug 21, 2017
Dear Guest, Thank you so much for choosing to stay with us and sharing your valuable feedback. Thank you for appreciating our hotel and the staff. We will definitely work towards addressing the issue highlighted by you. We hope to have further opportunities to serve you better. Best Wishes, Kusum Dubey Treebo Hotels
Read more
Previous
PRICE RANGE
$35 - $81 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the golden emerald hotel pune
LOCATION
IndiaMaharashtraPune DistrictPune
NUMBER OF ROOMS
35
Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing