Pleasedont go to this property, lalit- srinagar is far better than this. This property does not have following things: 1. You will be freezes in the room - because there is no heater in the room. On 3-4times request they install a small heater which does not work. 2. There is no hot water in washrooms. On asking they say you have to wait for 30min before taking bath, you need to keep tap running for 30 min before hot water comes, and you get to know this only after calling them. 3. Room service is extremely poor. Had to wait for 1.5hrs and call them 3times for drinking water.
We come here every year during New Years and it is always a pleasure to stay at this hotel. Staff go out of their way to make you feel at home. Excellent food and service. Really nice rooms built like Swiss Chalets that overlook Dal Lake and have an amazing view.
The hotel is good for its view. Thats it. Don't expect anything else from this property. Restaurant food and service is below par and rooms are sub standard and not worthy. The flooring was very old, lights not working and cracks in tiles etc are common things in the room
The hotel is located on top a hill overlooking the gorgeous Dal Lake - unfortunately thats the best part of the hotel.. The rooms allotted to us were quite a walk from check-in .. serious problem for seniors.. The service staff was quite undertrained.. I had a room service tray outside the room for 2 nights inspite of regular reminders to the roomkeeper!! Breakfast was pretty average and tasted bland.. On the first day of our breakfast there was no senior staff in the restaurant to supervise.. The rooms and baths are pretty big and very well done.. the heating was proper too.. I am aware that Srinagar has gone through tough times in the past 16 months - but that should not be an excuse of charging exorbitant tariffs and not delivering the promise of Tajness!
Covid has rendered the property useless there was minimum staff and help, the restaurant at night was appalling. Breakfast was decent. Upkeep and maintenance was very bad, no proper hot water no proper heating in the rooms. The staff was carefree and not bothered. I would like to think it was all because 9f covid but then why charge full price for the stay ?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing