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The Palms - Town & Country Club

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#45 of 229 Hotels in Gurgaon
Certificate of Excellence
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The Palms - Town & Country Club
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151 Reviews from our TripAdvisor Community

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Showing 147: English reviews
Level Contributor
7 reviews
4 hotel reviews
Reviewed 4 days ago NEW

I stayed here for 2 weeks. Room was very good, bright, clean. Bathroom are good too. Morning breakfast was delicious and had varied option of cuisines other than North Indian. One can walk around as they have excellent garden.

Helpful?
Thank Nitin G
Dublin, Ireland
Level Contributor
5 reviews
3 hotel reviews
Reviewed 2 weeks ago via mobile

Such a shame as it's a beautiful property with great amenities but service is so poor. Staff are not helpful in any way and really spoiled our trip. Unfortunately we had booked two nights so had to stay. Actually left to eat in Park Plaza Hotel next door and the staff there were amazing! Lesson learned by us! This place... More 

Helpful?
Thank smithface
Anoop_Khushalani2013, Assistant Director - Sales & Marketing at The Palms - Town & Country Club, responded to this review

Thank you for sharing your review on Trip Advisor for your stay at The Palms Town & Country Club, Gurugram. I am however, truly embarrassed to read your feedback. Please accept our sincere apologies for the inconvenience faced during your stay at our property. This is definitely not our standard and we have addressed the same within the team. We... More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 3 weeks ago via mobile

Despite being a corporate partner with this hotel, running a large staff event for our Indian business and moving our corporate bookings from Marriott to the Palms, the management and service have been entirely insensitive and unprofessional in their treatment of us as international guests. Despite being well dressed and regular visitors, we were refused service in Browns bar due... More 

Helpful?
Thank andyweb74
Anoop_Khushalani2013, Assistant Director - Sales & Marketing at The Palms - Town & Country Club, responded to this review

We thank you for ascertaining us with your feedback and bringing the given anomalies to our attention. We are immensely concerned to read that on this occasion, we considerably fell short of your expectations. I sincerely regret for inconvenience caused and have specifically instructed the team at our property to take utmost care of your guest’s stay. I would also... More 

Hyderabad, India
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago

I opted for Presidential suite and the price range of 6.5k is quite affordable for such kind facility. ambience is good. food quality is good. but options for breakfast appeared limited I would say it as below expectation. staff also appeared lethargic, inspite of conveying them 30 min before to make bill ready. they made me to wait for additional... More 

Helpful?
Thank Rajesh_taduri
Anoop_Khushalani2013, Assistant Director - Sales & Marketing at The Palms - Town & Country Club, responded to this review

Thank you so much for taking the time to complete a review following your recent stay with us. I'm pleased you liked the Presidential Suite of our Club as we had upgraded your room although I am hugely disappointed to note that we didn't live up to your expectations. We work hard to make each and every guest's stay special... More 

Bengaluru, India
Level Contributor
136 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed October 26, 2016

I am Gold Member of Taj Inner Circle and Club Carlson . So I always enjoy the hospitality of Taj group of hotels and carlson group of hotels. Their treatment is worth applauding. Unfortunately I could not find room for 2 nights either in Taj or Park Plaza, then found this hotel. Initially i went through the reviews and then... More 

Helpful?
2 Thank abhit011
2 reviews
Reviewed October 25, 2016

I happened to host a marriage sHagan at palms.As far as food is concerned,it always have been outstanding and my experience hosting a function here was awesome.It was most professional approach i have ever seen.person in charge ms Vaishali was one solution to all concerned querIes.No regrets at all. In fact it was a memorable evening appreciated by one and... More 

Helpful?
Thank Hemant D
Kolkata (Calcutta), India
Level Contributor
271 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 281 helpful votes
Reviewed September 23, 2016

Attended a meeting here followed by cocktails and Dinner.The fantastic location apart,the Club is sorrounded by beautiful lawns and a fountain at the entrance which was really scintillating in the night with nice lighting.The lobby and customers lounge are a delight indeed.The upkeep of the place is awesome.The food was very delicious with mouth watering starters.The Dahi Kebab was really... More 

Helpful?
Thank SAMAREN
Mumbai (Bombay), India
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 12, 2016

Had stayed near the pool area, nice clean rooms with comfortable spacing. Enjoyed the pool area, games parlour. Room service was nice. The customer service was exceptional and people were very courteous. Enjoyed the stay thoroughly here. May plan again.

Helpful?
Thank abhishekrathi
Easthampton, Massachusetts
1 review
Reviewed September 12, 2016

NIce hotel with great pool area. Breakfast is nice with a good selection. Customer Service is exceptional. The onsite restaurants are okay. The Indian cuisine is fabulous but the other types of food are just okay.

Helpful?
Thank travelbug0606
Anoop_Khushalani2013, Assistant Director - Sales & Marketing at The Palms - Town & Country Club, responded to this review

Thank you for staying with us at The Palms Town & Country Club, Gurgaon and reviewing us in this forum. We are delighted to read your review of our property. It is heartening to know that you had a good time here and our specialized services & facilities exceeded your expectations. Your wonderful review has been shared with our associates... More 

Greenock, United Kingdom
2 reviews
Reviewed September 12, 2016

I have been living at the Palms Hotel and Apartments multiple times for extended stays over the last 9 months. The location is ideal and not to far for the travel to work. The facilities are constantly being upgraded and are well maintained and the staff are excellent and give a real personal feeling to your stay. I genuinely love... More 

Helpful?
Thank PeterBest
Anoop_Khushalani2013, Assistant Director - Sales & Marketing at The Palms - Town & Country Club, responded to this review

We would like to thank you for choosing to stay with us and for sharing your experience here on TripAdvisor. We are delighted to learn that our services, facilities and products were at par with your expectations. We endeavor to provide a peaceful stay to our esteemed patrons through our well-appointed rooms that feature the most modern amenities. Your appreciation... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Spa
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Concierge
Official Description (provided by the hotel)
The Palms Town & Country Club is a luxury business destination with a trend-setting concept, set up in the heart of India’s globally renowned business hub, Gurgaon. Breaking the traditional concepts of luxury and redefining the term to set new standards of comfort levels with ultimate style. The Palms Town & Country Club has provided the travelers with one of the most modern and finest property in the “value for money” category. ... more   less 

Additional Information about The Palms - Town & Country Club

Address: B - Block | Sushant Lok, Gurgaon 122001, India
Location: India > Haryana > Gurgaon
Price Range: $70 - $416 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Palms - Town & Country Club 4.5*
Number of rooms: 30
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Hotel Style:
#13 Business Hotel in Gurgaon
#34 Luxury Hotel in Gurgaon
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Questions & Answers

Questions? Get answers from The Palms - Town & Country Club staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Some rooms has balcony, choose among them only.”
 of 5 bubbles , 4 days ago | Read review
“.Rooms on the south side are quieter.”
 of 5 bubbles 696hemantd, Oct 25, 2016 | Read review
“Rooms at the upper floors are preferable”
 of 5 bubbles SAMAREN, Sep 23, 2016 | Read review
“Choose rooms which are facing the pool side. You will enjoy the view out there.”
 of 5 bubbles abhishekrathi, Sep 12, 2016 | Read review
“Do not choose an apartment off property or outside the gate.”
 of 5 bubbles Panzerguy, Aug 27, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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