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Lords Plaza - Surat

Delhi Gate, Ring Road,, Surat 395003, India
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Lords Plaza - Surat
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269 Reviews from our TripAdvisor Community

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Mumbai (Bombay), India
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

My stay at hotel lords plaza is not good experience. Hospitality service is not much appreciate. Food is ok. Potato items in food are many and boring. Loud noise in hotel room lobby. Bakery product muffins, breads etc are not fresh.

Helpful?
Thank Kadam_Mashruwala2014
Navi Mumbai, India
Level Contributor
84 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
4 of 5 stars Reviewed yesterday NEW

The hotel is located near the railway station and the textile markets and is the best hotel in this locality. Its a typical business hotel with well furnished rooms and good service. Quality of food is excellent with the restaurant serving Indian and Chinese cuisine. The only problem I faced was the time taken for both check-in and check-out. I... More 

Helpful?
Thank Sumithran
Quatre Bornes
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

I was in Surat between the 28th Jan and the 1st Feb 2016 and whilst I was impressed with the central location and the standard of the rooms, I was less convinced by the level of service obtained. Travellers should be aware that the free wifi they advertise for is only 1 complimentary hour per day and the rest is... More 

Helpful?
Thank Anishah08
LordsPlazaS, Front Office Manager at Lords Plaza - Surat, responded to this review

Dear Guest, Greetings from Lords Plaza, Surat !!! Thank you for taking the time to tell us why our service did not meet your expectations. We value your relationship and would like to address your concerns as quickly as possible. I understand your concerns and I sincerely assure you that same has been discussed with concern team members who were... More 

Mumbai
1 review
4 of 5 stars Reviewed 1 week ago

Very good environment and hospitality , I am extremely happy with the behaviour and cooperation of Mr Amit Sinha , the front office manager who has helped me and addressed my need and made me secured .

Review collected in partnership with this hotel

Helpful?
Thank ratnendrab
LordsPlazaS, Front Office Manager at Lords Plaza - Surat, responded to this review

Dear Guest, Greetings from Lords Plaza, Surat !!! At the onset I would like to thank you for choosing to stay with Lords Plaza, Surat during your recent visit. Your feedback is important for us and we thank you for a wonderful review titled "Secured and satisfied" you have shared on the Trip advisor. We are very happy to learn... More 

Ahmedabad, Gujarat, India
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

got a good deal with goibibo for nearly 2k for a deluxe room which was worth it....stayed on fourth floor with my family....good quality bed and cushions ...loved the constant supply of hot water....would have loved if bath tub was available....but shower was good....no one disturbed us....but the front side rooms can be made sound proof as railway tracks are... More 

Helpful?
Thank toralniravjoshi
LordsPlazaS, Front Office Manager at Lords Plaza - Surat, responded to this review

Dear Guest, Greetings from Lords Plaza, Surat !!! Thank you very much for taking the time to give us your feedback in regards to your most recent stay with us. I am delighted to have your feedback on personalized service and delectable food. Our associates try their best to accommodate every guest’s preference and deliver the same on time. Thus... More 

Mumbai (Bombay), India
Level Contributor
27 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The headline tells it all, the food is good. they need to maintain a little more hygene in the washroom specially the WC was not properly clean. location is good food is even better tarriff is reasonable and value for money

Helpful?
Thank ShamikJoshi
LordsPlazaS, Front Office Manager at Lords Plaza - Surat, responded to this review

Dear Guest, Greetings from Lords Plaza, Surat!!! At the onset I thank you for choosing to stay at Lords Plaza, Surat during your recent visit. Your feedback is important for us and we thank you for taking out time to write a wonderful review on Trip advisor. It is our topmost priority to provide authentic hospitality to all our guests... More 

Jaisalmer
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

We are going with my business partner at Surat someone saying Lord's Plaza is a 3 star hotel si we are check in lords but this is like a 5 star property nice staf room service was good food was very good &highginc Staff was coprativ Breakfast was mouth watering Thanks for Lord's group & management

Helpful?
Thank Mahaveer R
LordsPlazaS, Front Office Manager at Lords Plaza - Surat, responded to this review

Dear Valued Guest, We are delighted to note that you enjoyed your stay at Lords Plaza, Surat. We thank you for your kind words of appreciation about our rooms and services. The team takes great pride in the service they provide and we believe, it is the small details, which make the big difference and drive us towards perfection. Look... More 

Johannesburg, South Africa
Level Contributor
64 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago

hotel was reasonable. The booking was incorrect but this was the problem of the India tour operator. The Manager was not available to talk to and did not call back after the meeting. Breakfast was reasonable. Staff in foyer are helpful. the hotel is a little out of the city centre in the area where fabric is manufactured

Helpful?
Thank dilipvall
LordsPlazaS, Front Office Manager at Lords Plaza - Surat, responded to this review

Dear Guest, Greetings From Lords Plaza, Surat !!! At the onset I would like to thank you for choosing to stay at Lords Plaza, Surat during your recent visit. We thank you for taking out time to review our Hotel on the TripAdvisor. We consistently strive to provide authentic hospitality to each and every guests. We acknowledge your feedback. Having... More 

Pune, India
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Beautiful hotel the experience of my stay at The Lords Plaza was clean room attentive and helpful staff. I had ordered the food out of the menu the service and kitchen staff were kind to take the order as per my requirement and serve .great food. What else does a traveller need .

Helpful?
Thank Sunil1968
LordsPlazaS, Front Office Manager at Lords Plaza - Surat, responded to this review

Dear Valued Guest, We are delighted to note that you enjoyed your stay at Lords Plaza, Surat. We thank you for your kind words of appreciation about our rooms and services. The team takes great pride in the service they provide and we believe, it is the small details, which make the big difference and drive us towards perfection. Look... More 

Lucknow, India
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I visited this hotel after 5 years and was surprised that they have done complete renovation of the property and rooms also. Very pleasant surprise when we have enjoyed the buffet dinner with lots of verity and prompt service. Value for money.

Helpful?
Thank AJAY_GARG
LordsPlazaS, Front Office Manager at Lords Plaza - Surat, responded to this review

Dear Guest, Greetings from Lords Plaza, Surat!!! At the onset I thank you for choosing to stay at Lords Plaza, Surat during your recent visit. Your feedback is important for us and we thank you for taking out time to write a wonderful review on Trip advisor. It is our topmost priority to provide authentic hospitality to all our guests... More 

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