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The Gateway Hotel Athwa Lines Surat

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#1 of 32 Hotels in Surat
Certificate of Excellence
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The Gateway Hotel Athwa Lines Surat
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686 Reviews from our TripAdvisor Community

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Showing 657: English reviews
Reviewed 2 days ago NEWvia mobile

I had a very bad experience as there was no water pressure in the bathroom and room cleaning was very poor , Even the staff seemed to be not bothered about the guest Need to really improve the services.

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Helpful?
Thank chandan s
Minneapolis, Minnesota
Reviewed 2 days ago NEW

The Gateway is great for a business stay: likely the best in the city. Surat is a lively and growing center for commerce, but lacks hotels as fancy as there are in Mumbai. Nevertheless, The Gateway is clean, well located, with a terrific staff who go out of their way to welcome and help guests. The rooms are not fancy,...

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Helpful?
Thank DMSVirginia
Mumbai
Reviewed 3 days ago NEWvia mobile

I stayed with my friends family between in the last week of july. Pros: I booked this hotel as the name Taj was attached to it, I did give my feedback at the time of stay and at checkout , however did not found a positive response of taking feedback. The room was clean and comfortable well thought of and...

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Helpful?
Thank kamlesh_kingdom
Mumbai
Reviewed 5 days ago NEW

Issues related to maintenance of bath accessories, taps, toiletries and food quality required to be addressed on warfooting. Testing of drinks prepared found to be most unhygienic, inspite of bringing to notice, same was repeated.

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Helpful?
Thank Sanjeevsek
Aveek_Senguptar_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel Athwalines, Surat! Thank you for choosing to stay with us during your recent visit to Surat and for sharing your views about the hotel on TripAdvisor. We truly appreciate your feedback. May we request for the specific details of the stay so that we may investigate and do the necessary corrective actions? I...

New Delhi, India
Reviewed 6 days ago NEW

excellent and comfortable stay. Situated in heart of sity and all places of interest are nearby. Food is of international standard and superb indian cuisine. Gud view of tapi river. Service is of gud five star standards

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Helpful?
Thank GGG0202
Aveek_Senguptar_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! We are delighted to know that overall you enjoyed our hospitality, food and overall services. Thank you so much for your valuable feedback. I have conveyed your compliments to the hotel team for whom it has been a tremendous source of inspiration. It is our earnest endeavor to ensure that our guests...

Essen, Germany
Reviewed 1 week ago

Best quality standard in Surat (Gujarat province). Friendly and attentive service, clean facilities as well as modern rooms. Large variety of intercontinental and Indian breakfast as well as a good selection of Food for dinner. A large pool embedded between palm trees invites for relaxation.

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Helpful?
Thank EEvC
Aveek_Senguptar_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! We are delighted to know that overall you enjoyed our hospitality, food and overall services. Thank you so much for your valuable feedback. I have conveyed your compliments to the hotel team for whom it has been a tremendous source of inspiration. It is our earnest endeavor to ensure that our guests...

Reviewed 2 weeks ago via mobile

I have been here last month in October 2016. It was a get together with friends. That was a great experience of hospitality. Hotel staff are also very polite and cooperative. Food was too delicious and hygienic. I would like to prefer to visit here again in future.

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Helpful?
2Thank Dhruvik J
Aveek_Senguptar_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! We are delighted to know that overall you enjoyed our hospitality and overall services. Thank you so much for your valuable feedback. I have conveyed your compliments to the hotel team for whom it has been a tremendous source of inspiration. It is our earnest endeavor to ensure that our guests have...

Helsinge, Denmark
Reviewed 3 weeks ago

This is the second time I have used this hotel for my business trips to Surat. The hotel has is of high standard and the staff is very service minded. A fine cafe with buffet and a good restaurant with indian food. Rooms has all you can ask for.

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Helpful?
Thank 60flemingl
Aveek_Senguptar_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! We are delighted to know that overall you enjoyed our hospitality, food and overall services. Thank you so much for your valuable feedback. I have conveyed your compliments to the hotel team for whom it has been a tremendous source of inspiration. It is our earnest endeavor to ensure that our guests...

McKinney, United States
Reviewed 3 weeks ago

This was my first time to this city and this hotel. The ambience and location is terrific with views of the river and not far from the center of town. The staff is amazing and willing to serve. I didn't have any issues or problems at this hotel. They have a great gym and spa. I didn't try the breakfast...

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Helpful?
Thank Janete G
Aveek_Senguptar_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! We are delighted to know that overall you enjoyed our hospitality and overall services. Thank you so much for your valuable feedback. I have conveyed your compliments to the hotel team for whom it has been a tremendous source of inspiration. It is our earnest endeavor to ensure that our guests have...

Pune, India
Reviewed 3 weeks ago via mobile

I was to attend a family event in Surat on 13th Nov morning. 12th November was also our wedding anniversary so I decided to make it special by reserving our first Taj stay in Surat. I had reserved a river facing room and the view was really enchanting. I chose to ignore minor aberrations like garbage in the river bed...

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Helpful?
1Thank Vidyanand_2011
Aveek_Senguptar_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! We are delighted to know that overall you enjoyed our hospitality and overall services. Thank you so much for your valuable feedback. I have conveyed your compliments to the hotel team for whom it has been a tremendous source of inspiration. It is our earnest endeavor to ensure that our guests have...

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Self-Serve Laundry
  • Babysitting

Additional Information about The Gateway Hotel Athwa Lines Surat

Address: Ambika Niketan, Athwa Lines | Dumas Road, Surat 395007, India
Location: India > Gujarat > Surat
Price Range: $101 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Gateway Hotel Athwa Lines Surat 4.5*
Number of rooms: 206
Reservation Options:
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Questions & Answers

Here's what travelers have asked, with answers from The Gateway Hotel Athwa Lines Surat staff and other travelers.
3 questions
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Questions? Get answers from The Gateway Hotel Athwa Lines Surat staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Be sure to ask if you want a non-smoking room. Also the back side of the hotel has a more scenic river view.”
 of 5 bubbles DMSVirginia, 2 days ago | Read review
“rooms with view to river site are preferable”
 of 5 bubbles EEvC, 1 week ago | Read review
“Choose rooms facing the river, is well worth the additional dollar.”
 of 5 bubbles LamS697, Oct 4, 2016 | Read review
“Upper tier rooms facing the river.”
 of 5 bubbles 960amirr, Oct 4, 2016 | Read review
“Hotel has riverview rooms.”
 of 5 bubbles Lohil, Oct 2, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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