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The Gateway Hotel Athwa Lines Surat

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#1 of 32 Hotels in Surat
Certificate of Excellence
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The Gateway Hotel Athwa Lines Surat
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706 Reviews from our TripAdvisor Community

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Showing 677: English reviews
Pittsburgh, Pennsylvania
Reviewed yesterday NEW

Like other Taj properties this one does not disappoint when it comes to service. Most rooms have been nicely remodeled. I have seen one of the older rooms and it desperately needs updated. Staff goes out of its way to be attentive and does a great job. Food reflects local tastes and could consider adding at least a few more...

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Helpful?
Thank mytrip531
Reviewed 3 days ago NEWvia mobile

We had to make a planned stop at Surat for 15 hours and decided to check in here as booking.com screwed up our original reservations. I really have my doubts about booking.com.. we have been jilted twice. back to the hotel ..great service.. a lovely pool and nice views of the tapi river from the room. After a gruelling journey...

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Helpful?
Thank Nithya I
Aveek_Senguptar_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! We are delighted to know that overall you enjoyed our hospitality, food and overall services. Thank you so much for your valuable feedback. I have conveyed your compliments to the hotel team for whom it has been a tremendous source of inspiration. It is our earnest endeavor to ensure that our guests...

Reviewed 1 week ago via mobile

This hotel is a home away from home . Rooms are small but comfortable and adequate . Breakfast offers a lot of variety . The best chai is available here . Service is excellent all around from the staff . Location is central with gorgeous views of the river . Wish we could have stayed longer , lovely hotel

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Helpful?
Thank Ziinnnnni
Aveek_Senguptar_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! We are delighted to know that overall you enjoyed our hospitality, food and overall services. Thank you so much for your valuable feedback. I have conveyed your compliments to the hotel team for whom it has been a tremendous source of inspiration. It is our earnest endeavor to ensure that our guests...

Reviewed 1 week ago via mobile

Good food hotel for food n bewarage..we must go at once..it is situated on the bank of tapi river..and fully wind direction hotel only one in surat city..ita rastaurant also very nice for food. It have liquar shop inside for permitted people.

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Helpful?
Thank royal s
Aveek_Senguptar_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! We are delighted to know that overall you enjoyed our hospitality, food and overall services. Thank you so much for your valuable feedback. I have conveyed your compliments to the hotel team for whom it has been a tremendous source of inspiration. It is our earnest endeavor to ensure that our guests...

London, United Kingdom
Reviewed 2 weeks ago

Excellent service, probably the best hotel in Surat, the rooms are clean and functional, restaurant facilities are excellent. The staff are very polite and extremely helpful. The hotel is great and was much better than what we expected, will definitely be staying at the Gateway on our next visit.

Review collected in partnership with this hotel
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Helpful?
1Thank humayounfara
Aveek_Senguptar_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! We are delighted to know that overall you enjoyed our hospitality, food and overall services. Thank you so much for your valuable feedback. I have conveyed your compliments to the hotel team for whom it has been a tremendous source of inspiration. It is our earnest endeavor to ensure that our guests...

SURAT, India
Reviewed 3 weeks ago

I love staying at Taj Gateway, Surat . They are hospitable as ever and very very friendly. Amenities are at par and the stay is always pleasant. Room Service is also Excellent. Wi-Fi speeds as expected. Overall a very very good experience. I will definitely recommend it.

Review collected in partnership with this hotel
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Helpful?
Thank deepakm399
Aveek_Senguptar_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! We are delighted to know that overall you enjoyed our hospitality, food and overall services. Thank you so much for your valuable feedback. I have conveyed your compliments to the hotel team for whom it has been a tremendous source of inspiration. It is our earnest endeavor to ensure that our guests...

jalandhar, India
Reviewed 3 weeks ago

dining place needs little improvement in service... i asked for simple tea in breakfast, i waited for 15 mins and i didnt get that... rooms s very nice... neat and clean... service is also nice... spa are is also nice which i miss it... next time i will be going to spa...

Review collected in partnership with this hotel
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Helpful?
Thank ajayv485
Aveek_Senguptar_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel Athwalines, Surat! Thank you for choosing to stay with us during your recent visit to Surat and for sharing your views about the hotel on TripAdvisor. At the onset please accept my heartfelt apologies for the inconvenience that you faced while dining at our hotel. We truly appreciate your feedback. I do hope...

Mumbai (Bombay), India
Reviewed 3 weeks ago via mobile

The hotel just shows how well you can run a hotel even in a small city like Surat. We had some issue with our reservation during our stay. But the Front Desk was very efficient & sorted it out in no time. Like all other Tata & Taj ventures, they believe that customer satisfaction is supreme. They have a very...

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Helpful?
Thank Malav89
Aveek_Senguptar_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! We are delighted to know that overall you enjoyed our hospitality, food and overall services. Thank you so much for your valuable feedback. I have conveyed your compliments to the hotel team for whom it has been a tremendous source of inspiration. It is our earnest endeavor to ensure that our guests...

Reviewed 3 weeks ago via mobile

We visited there for dinner and found the place little disturbed..people were confused and we're not aware of what was going on,the ambience was not up to the mark and felt little cheesy even the food was below par as per Taj quality , services were too slow and bill took lot of time to come.

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Helpful?
Thank Sam25786
Aveek_Senguptar_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel Athwalines, Surat! Thank you for choosing to stay with us during your recent visit to Surat and for sharing your views about the hotel on TripAdvisor. At the onset please accept my apologies for the inconvenience that you faced during your stay at the hotel. May we request for the specific details of...

Reviewed 3 weeks ago via mobile

I had come to Surat as we had a family get together & it was the worst possible choice made to visit this particular place. The staff at the Coffee Shop looked clueless & mismanaged about the task at hand. Given this experience, I would never recommend this place to anyone

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Helpful?
Thank Ankush A
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Self-Serve Laundry
  • Babysitting

Additional Information about The Gateway Hotel Athwa Lines Surat

Address: Ambika Niketan, Athwa Lines | Dumas Road, Surat 395007, India
Location: India > Gujarat > Surat
Price Range: $101 - $151 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Gateway Hotel Athwa Lines Surat 4.5*
Number of rooms: 206
Reservation Options:
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Questions & Answers

Here's what travelers have asked, with answers from The Gateway Hotel Athwa Lines Surat staff and other travelers.
3 questions
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Questions? Get answers from The Gateway Hotel Athwa Lines Surat staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“River side have a great view.”
 of 5 bubbles mytrip531, yesterday | Read review
“Ask for pool facing/river facing room if possible”
 of 5 bubbles Ron101285, 4 weeks ago | Read review
“rooms are good, but this is the Taj Group, so be prepared to pay for rooms.”
 of 5 bubbles 48manojk, 4 weeks ago | Read review
“Be sure to ask if you want a non-smoking room. Also the back side of the hotel has a more scenic river view.”
 of 5 bubbles DMSVirginia, Dec 7, 2016 | Read review
“rooms with view to river site are preferable”
 of 5 bubbles EEvC, Nov 28, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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