The good: 1. The spa was perfect, Maria and Su are super gifted. We felt relaxed after our massage and their service was impeccable. 2. The front office staff were friendly, they understood that I was not a fan of high touch service and therefore ensured I was in my room within 10 minutes after arriving. The bad: 1. Their food and beverage is one of the worst I've seen in a resort. A resort is meant to be a relaxing place, not where we have to stress because we're supposed to place our dinner order by 6.30pm. Anything after that you're on your own. 2. The breakfast service was the worst! When we went in half the things had finished, no refills done. Servers walking around with tray looking busy but doing nothing, the breakfast stuff haven't been refilled, tables aren't getting cleared, they aren't taking orders or turning food from the kitchen. I had to ask a server to clear a table for us. The ceiling in the restaurant was leaking. I ordered the sausage, egg and hashbrown breakfast which I had to pay for, it came without sauce. When I asked the server she lazily told me to get it from the buffet to which I said "I am not paying to have to get up and get sauce, please bring it respectably as it should be" we also ordered eggs Benedict, the yolk was too runny, extremely runny, we didn't even have to use the knife. Asked another server to change, she looked offended. Anyways she took the eggs in and it came back well done. By this point I gave up. The cakes at the breakfast were burnt. Wedges not cooked properly. They have zero quality control on food and beverage! Like seriously this is a 4 star resort with a 3 star restaurant and food options. Even hot spring hotel which charged significantly less does better than them! The room was lovely, clean, well stocked. The resort has everything in place, several pools, several bars, beautiful beach, nice rooms but their staff don't know what they are doing. Their management need to change, because I don't blame the failure of this resort on the staff it's on the management. Clearly they don't care enough. $600 a night is a lot of money, when someone pays that much they want to stay in the resort, but we seriously had no reason to because the f&b was that bad. We found ourselves going into town and if we wanted to be in town we would have stayed at Hot Spring and paid only 180 per night. Koro Sun is a huge disappointment and I implore the management to do some soul searching or just quit!…
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.