We spent holiday in this hotel in Oct.2020 and enjoyed most of our time - diving is awesome. The hotel has its local school for those who learn diving and for advanced. They offer a lot of nice sites to visit. Underwater is great. Food, drinks - at a good level. Staff is friendly. What was not good - SPA (very poor level - cannot compare to Thai, Bali, Maldives - no technique and relax). And ... beach towels!!!! We were not told that we need to take beach towels to the room all the time - nothing at the reception or on the beach. On the last day in the evening we left towels on the towel desk to the man working on the beach. All was fine. At 3AM next day we were supposed to leave to the airport from the hotel. At the reception we had a “problem” - at 3 AM. The receptionist said - “you don’t have your beach towels in the room.” We explained that we left it to the staff in the beach and no one said that it was wrong. The same no one gave any instructions when we arrived, no written guide about it, etc. After a long discussion (almost late in the airport) the man said - Ok. You need to pay 40$ each. That was nonsense. We explained all again and again, that they were left with the beach staff (by the way he made a call to someone from the beach at night - they answered that they don’t remember us leaving the towels). So it was long. We paid, I asked for a receipt that I would use in my feedback form. Finally the only person / a friendly man from concierge desk called top manager to help us solve this trouble as he understood all and didn’t want us to leave with this “wonderful” impression. Don’t remember the name but want to thank him for being professional and for a high level of English and cooperation. In the end the issue was solved, money back and we were not late on the plane luckily. Communication should be really improved or take your time to ask all about how things work. Otherwise you will have to pay for nothing. …
everything fine ) Friendly staff, good cuisine, warm pools. Gym, sauna and massage spa available. A nice reef close to the shore. The view was fantastic. Evening entertainment was a bit annoying, but not a big problem. And a superb Christmas party!
First of all I have to thank each one from the staff starting from the gate , all staff are smiling, friendly and helpful. The atmosphere was relaxing.the dinner was delicious.great setup and presentation. Music selection was outstanding. Special thanks to Ms.Sherin elhawary for the amazing night , she was the star who arrange this special event.
Best stay in Stella Di Mare. The hotel itself is so beautiful with amazing views and good location. Also the coral reef right off the hotel is a really amazing experience, so much coral and fish! The staff could not have been nicer, everyone was so friendly and funny - they are definitely one of the main reason we would come back! Extra thanks so Khaled, Muhammed, Ahmed and Mena - and everyone else in the hotel! Also the food is so good. We spent Christmas at the hotel and it is the most insane(ly good) buffet we have ever seen and tasted. We could not recommend this place enough. It is one of the nicest places in Sharm El Sheikh for sure! Thank you for the best stay :)
best resort best food service everything is perfect chef Hussein is excellent cock reception staff amazing beds are little soft but if you ask for anything it will be done in seconds nothing id bad i will go there again it feels like home if any thing the beach is not level it is more higher than the see
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