Good hotel and we are happy in this hotel we have everything her the food the room the bast same her the animsh time and the bast one all the stuff and all the time and the food is vary good and we come back her again
I arrived to this resort by the end of February 2021. My experience is coming to an end the day after tomorrow. By then I would have booked a bit less than 100 nights in total!! I have also promoted the hotels amongst friends and family who booked a good number of nights. I am writing this review in response to a number of negative comments that have been posted here and in Booking. My objective is to give a more balanced assessment and offer the hotel and its management an outside perspective that may help them develop the experience further. In addition, there are some hidden features and tips that will help visitors of this resort to enjoy it more. INTRODUCTION: LABRANDA Club is one of 3 hotels in Makadi bay (Hurghada): Royal, club and Lemond & Soul. The last of the three is an adult only experience. It is currently closed and there are plans to have it opened in the near future. The ROYAL and Club each has a bay with a nice beach The ROYAL is supposed to be a more luxurious 5 stars option compared with the Club (4 stars). I found the service comparable and would rate them both around 4 stars. Each is a U shaped cluster of buildings with rooms on 2-3 levels. In addition to a limited number of bungalows (in the Royal) overseeing the sea, near its border with the neighbouring Stella De Mari. The Club beach is in my experience more relaxing and pleasant. It does not have a big bar like the Royal but its restaurant is more cosy and nicer. The Club theatre is where most performances for both hotels take place. A social experience: The most attractive feature in LABRANDA is its social experience created by an excellent and genuinely talented and pleasant animation team. You can not but adore their enthusiasm, resourcefulness and good spirit. It is amazing to see that they are responsible for all sorts of activities here as well as animation in the disco, for the Fire show, comedy sketches, various choreographic dances and more. After they finish their long day at mid-night, they may go to do rehearsals for new shows till 3 and 4 AM. I think they (and many other members of staff) are over-worked (to say the least) and many burn out fast! This team became a family and part of my daily routine for the past months. Thanks to Kimo, Donna, Borto, Omar and Ibrahim. And not to forget Shauny, Veronica, Max and the master of fire and choreography Dodo. Swimming Snorkelling and diving: The beach is sandy and very good for swimming for families. There are a couple of good snorkelling spots nearby: beyond the Coco Loco Club, and next to the Boat shaped restaurant at the right end of LABRANDA Club hotel bay. Check the low and tide schedules in Google if you want to swim beyond the line in the deep sea. Go in the high tide hours to avoid being hurt by corals in low water. There you will see the beautiful coral reef and various types of large and peaceful fish. Some fish are poisonous buy they don’t attack you so do not come too close or try to touch lion fish. You can also walk to the pier of Stella de Mari. Even though you are coming from a different hotel, the guards there are helpful and you will be welcomed to use the pier for an excellent swimming, snorkelling or even a diving experience. There are centres for diving and water sports on the very right side of the Royal. You can rent equipment or take lessons. Noise and Peace: Being close to the sea is nice. But bear in mind that this means you will be close to the Coco Loco beach bar and disco, which is a source of very loud noise till 2 AM. If you are aiming for more relaxed nights you may like to be a bit further from the beach and closer to the reception. Food: Plentiful, average, repetitive, unseasoned. This is one of the areas that needs a lot of work. Spices, marination and a diverse menu can make wonders. Egyptians vs. Foreigners: The hotel naturally has a mix of guests from different nationalities. Some comments suggest that Egyptians are treated differently. Being British from an Egyptian origin gave me a unique insight into that issue: - Staff in general, treat Egyptians favourably especially if they have a “conservative” outlook. In other words, they are very respectful of families with ladies with Hijab, Niqab, Burkini … etc.. - Yet, institutionally there are some discriminatory practices that amount to being a culture either set or instigated my management. Examples: - There is weekly “repeater welcome party”.. obviously for guests who visited the hotel more than once. Despite from the amount of business I have made with and for the hotel I had never made it to the list of invitees ONE Single time!! I asked once about the reason and got an apology. Yet nothing changed and I have never been invited! I have not come across one single Egyptian guest of family that has made it to the list. My guess is that the team responsible are instructed to pick guests with non-Egyptian names! - I have invited a couple of friends (US and Eg couple) to spend few days in the hotel. I booked through my UK agency. Upon arrival the front desk refused to admit the Egyptian person on the rate I have booked. “Any nationality would be OK but not an Egyptian”, they said! It is understandable that there is an issue about eligibility for deals designed for particular markets. Being British, I am eligible for UK market deals. Singling out guests in may party based on nationality or origins is simply racist and discriminatory. What followed was the most awkward thing. A calculation was made on the back of an envelope where the paid rate was divided into two and a “half rack rate” was applied to the Egyptian person and I paid the difference between that and a half of the rate that I paid!! Reservation team: Extremely poor team. In every single time I contacted them they were not keen on doing any kind of business either by giving an extremely unreasonable advise (e.g. to upgrade from half board to all inc. you pay the difference between your rate and the all inc. RACK RATE!!!), or directing me to book somewhere else. “If you find a good deal take it”!! Processes, workflow and communication: There is a need for a thorough review on all those areas. Many things seem to be done rather “ad-hockish”. Examples: - There are lots of features that guests need to be aware of. Little effort goes into informing them. As these are many, I will have a separate part for “hidden features”. -I had an accident that limited my ability to walk. I was on a wheel chair for few days and on crutches for around 10 days. ⁃ I called reception 4 times from 9 am to be moved from the second floor to the ground floor with no response. Volunteered cleaning staff moved me down and I eventually went into a new, unpleasant, far and less accessible room around 4 pm. ⁃ Some reception staff were even hostile when I objected to moving to a room that was much further from the restaurant than the building I was staying in. (this issue was resolved later and I was moved to a ground floor room close to the restaurant. Thanks to Heba Heba from customer relations and Hedi the cluster general manager. ⁃ The wheelchair was broken and rusty and impossible for me to use. ⁃ The incident did not trigger a process to check on me in order to establish how I will: move and eat. I had a friend with me for the first two days and during the rest of the time it was not pleasant. ⁃ During this time I realised how dangerous the ramps in some areas are. ⁃ Seeing someone with a wheel chair in the restaurant did not result in any help offered from staff or managers. Few of them reacted out of their own initiatives and offered help even though they were not restaurant staff. They really stepped out of their way out of pure human compassion, thanks to Aisar and Younan the barmen and to Sherif the manager. ⁃ I was about to buy crutches to use after leaving the wheelchair. Just before putting the order I discovered that the hotel provides them for guests. No one from the front desk suggested, offered or informed me about this. Induction, training, Development: - I am in doubt that much of above is in place. I could see clearly that most of the front desk officers had zero induction or training. It took months of staying in the place to be received with a smile! I can give credit to few of them like Khaled Reda who, in my first weeks, stepped up and went out of his way to help with some connectivity issues. The rest ranged from careless to hostile! Though matters improved in the last month(s) of my stay. Operational documentation: Is key to all types of business activities. It is essential when it comes to induction and training. The performance I have experienced does not suggest that documenting operational processes is in place. Hidden Features (and extra revenue drivers) that guests are hardly informed about: If you ask you will know but if you don't then you don't! Many guests who visited the resort will be surprised to know that there is both laundry and room services (for food at night or after hours). There is no information about that in the rooms. No details, no prices, no laundry bag!! - There is a kiosk on the beach of the Royal where you can buy shrimps for a reasonable 300 pounds per kilogram (there are fruits as well). A real good bargain! They will cook it to your taste and deliver it to the beach or your room at a time of your choice (before 5 pm) - The Boat at the right end of the Club pier is, surprise surprise, a fish restaurant that you can book and have paid dinner in. I knew after two months that it is operational. I once asked the front desk and 4 people went around themselves to answer but no one was sure. This information, with the menu, should already be in your room! - Fresh fruit juice is sold for 2 Euros in a kiosk or by sellers that walk on the beach. (No info in the room). Strangely enough, these are additional revenue sources that the hotel should be keen on promoting much more strongly. To sum it up: I love the place and most people there are genuinely nice and kind (and over-worked). It is on the top of my recommendations for friends and would hope that someone pays attention to the above issues. They can make a huge difference and I don’t believe they cost much if they cost anything at all.…
Was sold this hotel by thomas cook as a 5 star it is definitely not stayed egypt before we'll below a 5star even hotel advertise as a 4 or 4 and a half you can't get a ice-cream even to buy ? Disco is permanently locked never been open whole time here if you want fruit juice at breakfast you have to buy it ? 2 pound or you can have cordial free ? No kids food ever bumped into 2 British couples whole time here staff nice resort itself nice but miles n miles n miles from anywhere you can't leave
The Labranda Royal is an amazing resort with a choice of pools and lovely beach! All of the staff are super friendly and helpful. The food is really good and so are the drinks. All the staff say hello to you and will help you with what you need! I would definitely recommend staying here, suitable for families, couples and older people too!
Where do I start? First time at this hotel we normally stay closer to Senso mall Royal Makadi is just a little to far out to nip over the shop. Lovely hotel and the staff were brilliant especially Tayeb at the adult pool, the staff at the customer relations desk and the staff at the a la carte restaurants also the guy who cooked the eggs at breakfast (sorry cannot remember his name) should not single these out as all the staff were very pleasant and friendly just these left extra impressions, food was good you could always find something to eat, the only down side I would have was the theme nights when they only used the beach restaurant or the restaurant strip between the 2 hotels you could not get plates or anywhere to sit sorry but very poorly organised. Then you have the bars yes they had selection but ice was always an issue and for some reason the beer was mostly served out of cans so very rarely cold (the white wine in the wine house was delightful), the main issue was the fact that even at 7am in the morning you could not get a bed at the main pool as they already had the towels on (least said best mended on that subject). Don’t know as to why but they only opened the 1 buffet restaurant never both and you never knew until the time which it was going to be a bit annoying to be honest, the evening entertainment was one of the best we have had especially in Egypt but never enough seats or tables again a bit annoying. On the whole a great hotel yes it had its flaws but still enjoyable.…
VeryVery good hotel God anmshin farindaly sbag hotel fod very tasisty Comfafroom and clean All things good here I recommend that hotel For all my friends waiting you all also Dj its very awesome thank you
All things are good very friendly here it’s amazing ( foods and drinks and amazing pool & sea view clean beach friendly staff friendly people recommend to all my friends i hope come back again Thank you
the hotel is clean with a clean and wide sandy beach. the animation team is good and the shows was variable but some of the animation shows was not suitable for kids. The food is good however not as expected for a five stars hotel. Also hotel staff is friendly and the room service is perfect
Loved this resort and impressed with the organization, cleanliness and style. looked forward to the differing themed evenings in the restaurants and the additional waiter service restaurants superb especially the amazing freshly baked pizza in the Italian. We booked Labranda mainly for its Location at Makadi bay (for the reef and snorkelling). This was best off the next door resorts pier which really was amazing. The day and half day snorkelling trips are well worth it if you are into your marine life. Karim was a star on the half day trip. We wanted a peaceful and relaxing time and got this during the day time at the stunning beach around the Rock Pool which wonderfully is for adults only! The service we had from both Moumen and Essam was first class and deserve a special mention. We were originally booked for 2 weeks but only managed the 2nd week due to false covid+ result which was very stressful but the reception service we had from Adham was helpful and he was so courteous and polite. Not forgetting our favourite omelette maker Ahmed always greeting us with his wonderful smile and demeanor at 7am each morning. The only negative was the extremely loud and late music around the specialist restaurants/ side sea view room areas until 1am! Is this really required when Club Loco has this for the younger element/clubbers? We used earplugs but they didnt drown out the noise. We will book and request a rear garden room next time. We will be back and would like to extend our warm thanks to the Labranda Management and team for a first class stay at your beautiful resort.…
So far everything has been great. Room is a little basic but the staff are super friendly and the pools are exceptionally clean. Food is nice ans there is a lot of choice. It’s a very relaxing atmosphere and the entertainment staff don’t pester. There is an adult only pool for those that want peace. The beach is nice and clean with pristine clear water.