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34 KM, Hurghada Safaga Road, Makadi Bay, Hurghada 111 Egypt
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/26/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Labranda Royal Makadi
Updated 07/26/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#19 of 37 in Makadi Bay
Location
4.2
Cleanliness
4.3
Service
4.1
Value
4.0
LABRANDA Royal Makadi is a perfect blend between elegance and uniqueness. It’s absolutely stunning setting in Makadi Bay, overlooking its own pristine private beach makes it as remarkable holiday destination. An endless variety of activities awaits with diving, water sports, snorkeling, kayak, canoes on the crystal blue waters and coral reefs showcasing the magical underwater world of the Red Sea. The rooms are contemporary with terraces overlooking the pools and gardens. LABRANDA Royal Makadi follows an extensive All Inclusive concept offering various dining options for lunch and dinner at Makadi Promenade. Makadi Promenade is located between LABRANDA Royal Makadi and LABRANDA Club Makadi and features amazing dining outlets such as the Greek “Taverna Paros”, the Cuban “Pequeña Habana”, the Rock & Roll Burger House, the Yum Asian Kitchen & Bar, the Oriental “Café Cairo” and the Gelateria “Giardino delle Rose” LABRANDA Royal Makadi itself has several classic resort-style amenities such as three adult size swimming pools and a children’s pool. Guests also have access to the resort’s gym, tennis courts, squash and archery range. The hotel was designed with families in mind. As a result, the dedicated kids' pool adds further value for families with toddlers. Additionally, the Resort has an active kids club. The latter is a place where children can take part in various other activities. Furthermore, LABRANDA Royal Makadi also has a conference room on request.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Kids stay free
Public wifi
Pool / beach towels
Outdoor pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Kids' meals
Outdoor dining area
Poolside bar
Squash
Tennis court
Water sport equipment rentals
Windsurfing
Aerobics
Billiards
Darts
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Babysitting
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Shuttle bus service
Car hire
Conference facilities
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Hammam
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Private beach
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Interconnected rooms available
Private balcony
Safe
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Hair dryer
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Room types
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Mid-range
Languages Spoken
English, French, Russian, Arabic and 2 more
2994Reviews259Q+A97Room tips
Traveler rating
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Most Recent
Labinot L wrote a review May 23
1 contribution
Good hotel and we are happy in this hotel we have everything her the food the room the bast same her the animsh time and the bast one all the stuff and all the time and the food is vary good and we come back her again
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Date of stay: May 2022Trip type: Traveled
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Response from Guest Relation Manager, Inhaber at Labranda Royal Makadi
Responded yesterday
Dear Guest, first of all we would like to thank you for taking the time to write a review about our hotel. We are very happy to hear that you liked our food, our staff, our rooms and the hotel in general so much! We are very happy that you will come back! With kind regards Hedi Ben Aissa Cluster General Manager and the whole Team
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Sam wrote a review Jul 2021
London, United Kingdom8 contributions1 helpful vote
+1
Hotel's Favorite
I arrived to this resort by the end of February 2021. My experience is coming to an end the day after tomorrow. By then I would have booked a bit less than 100 nights in total!! I have also promoted the hotels amongst friends and family who booked a good number of nights.

 I am writing this review in response to a number of negative comments that have been posted here and in Booking. My objective is to give a more balanced assessment and offer the hotel and its management an outside perspective that may help them develop the experience further. In addition, there are some hidden features and tips that will help visitors of this resort to enjoy it more.

 INTRODUCTION:

 LABRANDA Club is one of 3 hotels in Makadi bay (Hurghada): Royal, club and Lemond & Soul.

 The last of the three is an adult only experience. It is currently closed and there are plans to have it opened in the near future.

 The ROYAL and Club each has a bay with a nice beach 
The ROYAL is supposed to be a more luxurious 5 stars option compared with the Club (4 stars). I found the service comparable and would rate them both around 4 stars. 
Each is a U shaped cluster of buildings with rooms on 2-3 levels. In addition to a limited number of bungalows (in the Royal) overseeing the sea, near its border with the neighbouring Stella De Mari.

 The Club beach is in my experience more relaxing and pleasant. It does not have a big bar like the Royal but its restaurant is more cosy and nicer.

 The Club theatre is where most performances for both hotels take place.

 A social experience:

 The most attractive feature in LABRANDA is its social experience created by an excellent and genuinely talented and pleasant animation team. You can not but adore their enthusiasm, resourcefulness and good spirit. It is amazing to see that they are responsible for all sorts of activities here as well as animation in the disco, for the Fire show, comedy sketches, various choreographic dances and more.
 After they finish their long day at mid-night, they may go to do rehearsals for new shows till 3 and 4 AM. 
I think they (and many other members of staff) are over-worked (to say the least) and many burn out fast!

 This team became a family and part of my daily routine for the past months. Thanks to Kimo, Donna, Borto, Omar and Ibrahim. And not to forget Shauny, Veronica, Max and the master of fire and choreography Dodo.

 Swimming Snorkelling and diving: 
The beach is sandy and very good for swimming for families. There are a couple of good snorkelling spots nearby: beyond the Coco Loco Club, and next to the Boat shaped restaurant at the right end of LABRANDA Club hotel bay. 

 Check the low and tide schedules in Google if you want to swim beyond the line in the deep sea. Go in the high tide hours to avoid being hurt by corals in low water. There you will see the beautiful coral reef and various types of large and peaceful fish. Some fish are poisonous buy they don’t attack you so do not come too close or try to touch lion fish.

You can also walk to the pier of Stella de Mari. Even though you are coming from a different hotel, the guards there are helpful and you will be welcomed to use the pier for an excellent swimming, snorkelling or even a diving experience.

 There are centres for diving and water sports on the very right side of the Royal. You can rent equipment or take lessons.

 Noise and Peace:
 Being close to the sea is nice. But bear in mind that this means you will be close to the Coco Loco beach bar and disco, which is a source of very loud noise till 2 AM. If you are aiming for more relaxed nights you may like to be a bit further from the beach and closer to the reception.
 Food:
 Plentiful, average, repetitive, unseasoned.
This is one of the areas that needs a lot of work.
Spices, marination and a diverse menu can make wonders.

 Egyptians vs. Foreigners:

 The hotel naturally has a mix of guests from different nationalities. Some comments suggest that Egyptians are treated differently. Being British from an Egyptian origin gave me a unique insight into that issue:

 - Staff in general, treat Egyptians favourably especially if they have a “conservative” outlook. In other words, they are very respectful of families with ladies with Hijab, Niqab, Burkini … etc..

 - Yet, institutionally there are some discriminatory practices that amount to being a culture either set or instigated my management. Examples:

 - There is weekly “repeater welcome party”.. obviously for guests who visited the hotel more than once. Despite from the amount of business I have made with and for the hotel I had never made it to the list of invitees ONE Single time!!
 I asked once about the reason and got an apology. Yet nothing changed and I have never been invited!
I have not come across one single Egyptian guest of family that has made it to the list.
 My guess is that the team responsible are instructed to pick guests with non-Egyptian names! 

- I have invited a couple of friends (US and Eg couple) to spend few days in the hotel. I booked through my UK agency. Upon arrival the front desk refused to admit the Egyptian person on the rate I have booked. “Any nationality would be OK but not an Egyptian”, they said!
 It is understandable that there is an issue about eligibility for deals designed for particular markets. Being British, I am eligible for UK market deals. Singling out guests in may party based on nationality or origins is simply racist and discriminatory. What followed was the most awkward thing. A calculation was made on the back of an envelope where the paid rate was divided into two and a “half rack rate” was applied to the Egyptian person and I paid the difference between that and a half of the rate that I paid!! 

Reservation team: 
Extremely poor team. In every single time I contacted them they were not keen on doing any kind of business either by giving an extremely unreasonable advise (e.g. to upgrade from half board to all inc. you pay the difference between your rate and the all inc. RACK RATE!!!), or directing me to book somewhere else. “If you find a good deal take it”!!

 Processes, workflow and communication:

 There is a need for a thorough review on all those areas. 
Many things seem to be done rather “ad-hockish”. 
 Examples:
 - There are lots of features that guests need to be aware of. Little effort goes into informing them. As these are many, I will have a separate part for “hidden features”. -I had an accident that limited my ability to walk. I was on a wheel chair for few days and on crutches for around 10 days. ⁃ I called reception 4 times from 9 am to be moved from the second floor to the ground floor with no response. Volunteered cleaning staff moved me down and I eventually went into a new, unpleasant, far and less accessible room around 4 pm. ⁃ Some reception staff were even hostile when I objected to moving to a room that was much further from the restaurant than the building I was staying in. (this issue was resolved later and I was moved to a ground floor room close to the restaurant. Thanks to Heba Heba from customer relations and Hedi the cluster general manager. ⁃ The wheelchair was broken and rusty and impossible for me to use. ⁃ The incident did not trigger a process to check on me in order to establish how I will: move and eat. I had a friend with me for the first two days and during the rest of the time it was not pleasant. ⁃ During this time I realised how dangerous the ramps in some areas are. ⁃ Seeing someone with a wheel chair in the restaurant did not result in any help offered from staff or managers. Few of them reacted out of their own initiatives and offered help even though they were not restaurant staff. They really stepped out of their way out of pure human compassion, thanks to Aisar and Younan the barmen and to Sherif the manager. ⁃ I was about to buy crutches to use after leaving the wheelchair. Just before putting the order I discovered that the hotel provides them for guests. No one from the front desk suggested, offered or informed me about this. 
Induction, training, Development:

 - I am in doubt that much of above is in place. I could see clearly that most of the front desk officers had zero induction or training. It took months of staying in the place to be received with a smile!
 I can give credit to few of them like Khaled Reda who, in my first weeks, stepped up and went out of his way to help with some connectivity issues. The rest ranged from careless to hostile! Though matters improved in the last month(s) of my stay. 
Operational documentation:

 Is key to all types of business activities. It is essential when it comes to induction and training. The performance I have experienced does not suggest that documenting operational processes is in place. 

Hidden Features (and extra revenue drivers) that guests are hardly informed about:

 If you ask you will know but if you don't then you don't! 
Many guests who visited the resort will be surprised to know that there is both laundry and room services (for food at night or after hours). There is no information about that in the rooms. No details, no prices, no laundry bag!! 

- There is a kiosk on the beach of the Royal where you can buy shrimps for a reasonable 300 pounds per kilogram (there are fruits as well). A real good bargain!
They will cook it to your taste and deliver it to the beach or your room at a time of your choice (before 5 pm)

 - The Boat at the right end of the Club pier is, surprise surprise, a fish restaurant that you can book and have paid dinner in. I knew after two months that it is operational. I once asked the front desk and 4 people went around themselves to answer but no one was sure.
 This information, with the menu, should already be in your room!

 - Fresh fruit juice is sold for 2 Euros in a kiosk or by sellers that walk on the beach. (No info in the room).

 Strangely enough, these are additional revenue sources that the hotel should be keen on promoting much more strongly. 

To sum it up: I love the place and most people there are genuinely nice and kind (and over-worked). It is on the top of my recommendations for friends and would hope that someone pays attention to the above issues. They can make a huge difference and I don’t believe they cost much if they cost anything at all.
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Date of stay: July 2021
Location
Service
Sleep Quality
1 Helpful vote
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Response from Guest Relation Manager, General Manager at Labranda Royal Makadi
Responded Jul 29, 2021
Dear Mr. Sam! Thank you for your positive feedback at Tripadvisor.com. We are pleased that we received such nice compliments from you. We will also pass this on to our staff. We appreciate you bringing issues encountered with the hospitality level to light. This should not have been the case and please accept our sincere apologies for any shortfalls committed by any team member. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable stay with us and in turn recommend the hotel to their family, friends and associates. We are also very pleased that we were able to meet your expectations and in this sense we look positively into the future and hope to see you again soon at LABRANDA Royal Makadi Resort. With best regards, Hedi Ben Aissa Cluster General Manager and the entire Team
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Robbie wrote a review May 23
4 contributions
Was sold this hotel by thomas cook as a 5 star it is definitely not stayed egypt before we'll below a 5star even hotel advertise as a 4 or 4 and a half you can't get a ice-cream even to buy ? Disco is permanently locked never been open whole time here if you want fruit juice at breakfast you have to buy it ? 2 pound or you can have cordial free ? No kids food ever bumped into 2 British couples whole time here staff nice resort itself nice but miles n miles n miles from anywhere you can't leave
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Date of stay: May 2022Trip type: Traveled
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Rhianne M wrote a review May 23
1 contribution
The Labranda Royal is an amazing resort with a choice of pools and lovely beach! All of the staff are super friendly and helpful. The food is really good and so are the drinks. All the staff say hello to you and will help you with what you need! I would definitely recommend staying here, suitable for families, couples and older people too!
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Date of stay: May 2022Trip type: Traveled
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Response from Guest Relation Manager, Owner at Labranda Royal Makadi
Responded 2 days ago
Dear Guest, first of all we would like to thank you for taking the time to write a review about our hotel. We are very happy that you liked our staff, our food, our swimming opportunities and the hotel in general so much! We hope to welcome you back again soon! With kind regards, Hedi Ben Aissa Cluster General Manager and the whole Team
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Kelvin F wrote a review May 22
42 contributions75 helpful votes
Where do I start? First time at this hotel we normally stay closer to Senso mall Royal Makadi is just a little to far out to nip over the shop. Lovely hotel and the staff were brilliant especially Tayeb at the adult pool, the staff at the customer relations desk and the staff at the a la carte restaurants also the guy who cooked the eggs at breakfast (sorry cannot remember his name) should not single these out as all the staff were very pleasant and friendly just these left extra impressions, food was good you could always find something to eat, the only down side I would have was the theme nights when they only used the beach restaurant or the restaurant strip between the 2 hotels you could not get plates or anywhere to sit sorry but very poorly organised. Then you have the bars yes they had selection but ice was always an issue and for some reason the beer was mostly served out of cans so very rarely cold (the white wine in the wine house was delightful), the main issue was the fact that even at 7am in the morning you could not get a bed at the main pool as they already had the towels on (least said best mended on that subject). Don’t know as to why but they only opened the 1 buffet restaurant never both and you never knew until the time which it was going to be a bit annoying to be honest, the evening entertainment was one of the best we have had especially in Egypt but never enough seats or tables again a bit annoying. On the whole a great hotel yes it had its flaws but still enjoyable.
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Date of stay: April 2022
Value
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Response from Guest Relation Manager, Owner at Labranda Royal Makadi
Responded 2 days ago
Dear Mr. Kelvin, Thank you for your great review. We are glad to note you were satisfied with your overall stay at our resort. Many thanks for your appreciative words about the level of service provided as well as the staff efforts, they are indeed doing their utmost to offer a special service and please everyone. We will communicate your remarks to the concerned management for the necessary action. It was our pleasure to host your vacation and we are looking forward to welcoming you back to Labranda Royal Makadi soon. With best regards, Hedi Ben Aissa Cluster General Manager and the entire Team
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Ahmed raab wrote a review May 22
El Gouna, Egypt1 contribution
VeryVery good hotel God anmshin farindaly sbag hotel fod very tasisty Comfafroom and clean All things good here I recommend that hotel For all my friends waiting you all also Dj its very awesome thank you
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Date of stay: May 2022Trip type: Traveled
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Response from Guest Relation Manager, Owner at Labranda Royal Makadi
Responded 2 days ago
Dear guest, We are glad to know that you enjoyed your stay at Labranda Royal Makadi and that you have nice memories about our hotel, our team and our services. Our guests’ appreciation and acknowledgment is our greatest reward and encourages us to maintain the standard of our services. Thank you once again we are looking forward to welcoming you again on your future holidays. Yours sincerely, Hedi Ben Aissa Cluster General Manager and the entire team
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ahmed A wrote a review May 22
1 contribution
All things are good very friendly here it’s amazing ( foods and drinks and amazing pool & sea view clean beach friendly staff friendly people recommend to all my friends i hope come back again Thank you
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Date of stay: May 2022Trip type: Traveled
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Response from Guest Relation Manager, Owner at Labranda Royal Makadi
Responded 2 days ago
Dear Mr. Ahmed, Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with. Hedi Ben Aissa Cluster General Manager and the entire Team
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Mona wrote a review May 22
1 contribution
the hotel is clean with a clean and wide sandy beach. the animation team is good and the shows was variable but some of the animation shows was not suitable for kids. The food is good however not as expected for a five stars hotel. Also hotel staff is friendly and the room service is perfect
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Date of stay: May 2022Trip type: Traveled
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Response from Guest Relation Manager, Owner at Labranda Royal Makadi
Responded 2 days ago
Dear Mrs. Mona, We really appreciate your feedback, following your recent stay in our Resort. We are happy to know that you found our staff friendly, you like the room service and found the animation shows variable; your comments concerning the show and kids will be forwarded to the animation team for further action. We have taken notes of your feedback about our culinary services for further improvement. Kindly note that our Kitchen Team are available in restaurants during meal hours and are delighted to respond positively to guests' preferences & requests. Kindly rest assured that food topic remains our priority and we save no efforts in order to please all nationalities Thank you again for your time, looking forward to welcoming you back to Labranda Makadi for another enjoyable stay. Hedi Ben Aissa Cluster General Manager and the entire Team
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Rob S wrote a review May 22
3 contributions
Loved this resort and impressed with the organization, cleanliness and style. looked forward to the differing themed evenings in the restaurants and the additional waiter service restaurants superb especially the amazing freshly baked pizza in the Italian. We booked Labranda mainly for its Location at Makadi bay (for the reef and snorkelling). This was best off the next door resorts pier which really was amazing. The day and half day snorkelling trips are well worth it if you are into your marine life. Karim was a star on the half day trip. We wanted a peaceful and relaxing time and got this during the day time at the stunning beach around the Rock Pool which wonderfully is for adults only! The service we had from both Moumen and Essam was first class and deserve a special mention. We were originally booked for 2 weeks but only managed the 2nd week due to false covid+ result which was very stressful but the reception service we had from Adham was helpful and he was so courteous and polite. Not forgetting our favourite omelette maker Ahmed always greeting us with his wonderful smile and demeanor at 7am each morning. The only negative was the extremely loud and late music around the specialist restaurants/ side sea view room areas until 1am! Is this really required when Club Loco has this for the younger element/clubbers? We used earplugs but they didnt drown out the noise. We will book and request a rear garden room next time. We will be back and would like to extend our warm thanks to the Labranda Management and team for a first class stay at your beautiful resort.
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Date of stay: May 2022
Value
Cleanliness
Service
Room Tip: Book a rear facing garden room if like us you don't want adjacent loud music until 1am!
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Response from Guest Relation Manager, Inhaber at Labranda Royal Makadi
Responded 3 days ago
Dear Guest, first of all we would like to thank you, for choosing us for your holiday and that you took the time to write a review about our hotel. We are so happy to hear that you liked your stay with us so much! Hearing your kind words makes us so proud. We are looking forward for the next time you visit us and we hope it will be soon! With kind regards, Hedi Ben Aissa Cluster General Manager and the whole LABRANDA Makadi Team
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Victoria wrote a review May 20
2 contributions
So far everything has been great. Room is a little basic but the staff are super friendly and the pools are exceptionally clean. Food is nice ans there is a lot of choice. It’s a very relaxing atmosphere and the entertainment staff don’t pester. There is an adult only pool for those that want peace. The beach is nice and clean with pristine clear water.
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Date of stay: May 2022Trip type: Traveled
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Response from Guest Relation Manager, Owner at Labranda Royal Makadi
Responded 5 days ago
Dear Guest, thank you for taking the time to write a review about our hotel! We are glad you like the food, the staff and the atmosphere so much! We hope to welcome you back again soon! With kind regards, Hedi Ben Aissa Cluster General Manager and the whole Team
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PRICE RANGE
$63 - $137 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
royal azur hotel hurghada, royal azur hurghada
FORMERLY KNOWN AS
Labranda Royal Makadi
LOCATION
EgyptRed Sea and SinaiHurghadaMakadi Bay
NUMBER OF ROOMS
505
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Frequently Asked Questions about Labranda Royal Makadi
Which popular attractions are close to Labranda Royal Makadi?
Nearby attractions include Makadi Water World (2.5 miles) and Hurghada Equestrian (2.4 miles).
What are some of the property amenities at Labranda Royal Makadi?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Labranda Royal Makadi?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Labranda Royal Makadi?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Labranda Royal Makadi?
Yes, free parking is available to guests.
What are some restaurants close to Labranda Royal Makadi?
Conveniently located restaurants include Nino's Restaurant, Sofra, and Makai Tukai.
Are there opportunities to exercise at Labranda Royal Makadi?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Labranda Royal Makadi have an airport shuttle?
Yes, Labranda Royal Makadi offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Labranda Royal Makadi have airport transportation?
Yes, Labranda Royal Makadi offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Labranda Royal Makadi offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Labranda Royal Makadi?
The staff speaks multiple languages, including English, French, German, Russian, Arabic, and Dutch.