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Sunrise Mamlouk Palace Resort

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Km 20 Safaga Road, Hurghada 84511 Egypt
31 people are viewing this hotel
Booking.com
$250
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$211
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$250
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Free cancellation until 07/09/22
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Traveler (7997)
Dining (912)
Room & Suite (452)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 08/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sunrise Mamlouk Palace Resort
Updated 08/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#18 of 286 hotels in Hurghada
Location
4.5
Cleanliness
4.5
Service
4.6
Value
4.5
Highlights: • Family friendly resort with oriental flair • 400 m long private sandy beach • 1 buffet and 4 à la carte restaurants (unlimited visits) • Large gym with latest machine equipment • Access to facilities of neighboring sister hotel including Aqua Park in SUNRISE Garden Beach Resort Experience the Egyptian hospitality at the 5-star SUNRISE Mamlouk Palace Resort with the Arabian flair, a special family friendly atmosphere and hotel facilities. The private sandy beach offers relaxing hours directly at the Red Sea. A large variety of sports facilities including a fully equipped gym and CrossFit area, as well as a full-serviced spa (chargeable) will diversify your stay. Relax at one of comfortably designed 530 rooms & suites and enjoy the stunning pool areas the resort has to offer. Free Wi-Fi is available throughout the resort and in all rooms. Every room has satellite TV, air conditioning, minibar with soft drinks, tea & coffee making facilities and much more. In SUNRISE Mamlouk Place Resort you can enjoy an all- inclusive dine around experience including 1 international buffet restaurant and 4 à-la-carte restaurants with Mexican, Asian, Indian and Spanish cuisine. In addition, the resort houses 7 Bars & Cafés: 2 Pool Bars, Beach Bar, Lounge Bar, a Shisha Tent, 1 club and a 24h Lobby Bar. For more choices and flexibility, guests can enjoy the all-inclusive facilities of the neighbouring sister hotel SUNRISE Garden Beach Resort, including the large Aqua Park for the whole family as well as 4 à-la-carte restaurants: Italian, Egyptian, Burger House, and Mongolian Cuisine. The SUNRISE Kid’s Club led by professional care takers is available for kids between 3-12 years old offering Daily Educational, Entertaining Sports & Activities. Located 19km (20 min) to Hurghada Centre and 15km (16 min) to Hurghada International Airport, the resort features a distinctive location. Our all-inclusive concept includes: Breakfast, Lunch and Dinner in Buffets or a la carte Restaurants (unlimited reservations). Snacks from 12:00-17:00, 22:30-01:00, local alcoholic Beverages from 10:00-00:00, Water and Hot Beverages 24/7, Minibar with water and soft drinks, Wi-Fi, free entertainment and sports activities, and much more. Some activities/services such as Diving Center, Spa Treatment are extra charge. Please get back to the hotel’s AI Formula for detailed information.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Archery
Babysitting
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Outdoor dining area
Snack bar
Special diet menus
Swimup bar
Poolside bar
Diving
Horseback riding
Mini golf
Snorkeling
Tennis court
Water park
Water sport equipment rentals
Windsurfing
Aerobics
Billiards
Darts
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Hammam
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Desk
Housekeeping
Coffee / tea maker
Minibar
Cable / satellite TV
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Laptop safe
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Green
Languages Spoken
English, French, Russian, Arabic and 2 more
9597Reviews1399Q+A100Room tips
Traveler rating
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Lukas S wrote a review Today
1 contribution
I stayed on my vacation in the beautiful Sentido Mamlouk Palace Resort for two weeks. The Resort is beautiful with an own section beach. The rooms are always clean and the personal staff is so friendly. The restaurant has different food and a lot of different restaurants. I loved the Indian restaurant! Everyday I joined the gym or running track! I also loved the animation! Really friendly people and great animation! Every morning I joined the morning stretching. I also joined the Zumba, step aerobics and lot of other things! I would always come back for holidays in this hotel!
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Date of stay: April 2022Trip type: Traveled with family
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Khachik wrote a review Jun 2022
Yerevan, Armenia1 contribution
We were hanging there with a family. It is a good hotel we are loved that hotel. The Food was very good, Rooms was clean, The personal were very lovely. They had showes every evening. The beach was good.Very thanks to Honda and Neymar. Thanks..
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Date of stay: June 2022Trip type: Traveled with family
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Response from Mamlouk Palace, General Manager at Sunrise Mamlouk Palace Resort
Responded today
Dear Mkrtchyan K,  Sunny greetings from the SENTIDO Mamlouk Palace Resort! Thank you for taking the time to share your feedback. We hope to see you again soon in our hotel!  Kind regards, Guest Experience and Quality Department
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Charlène V wrote a review Jun 2022
Kortrijk, Belgium10 contributions
+1
We were impressed by the hotel and the staff. Everyone is so friendly. There was a lot of choice in the main restaurant. There were also other restaurants (with reservation, for free) like mexican, italian, indian, aziatic, … a lot of choices and really delicious. The animation team were also very active and asked to join some activitities, without pushing. We felt comfortable and at home. Thank you!
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Date of stay: June 2022Trip type: Traveled with family
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Response from Mamlouk Palace, General Manager at Sunrise Mamlouk Palace Resort
Responded today
Dear cvdorpe,  Sunny greetings from the SENTIDO Mamlouk Palace Resort! Thank you for taking the time to share your feedback. We hope to see you again soon in our hotel!  Kind regards, Guest Experience and Quality Department
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Ivy v wrote a review Jun 2022
1 contribution
Its was super good, everything was amazing..the people the food the place itself. Everyone was very nice and the vibe there was really good. Im definally comming back soon. Definitely a place I would recommend!☺️
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Date of stay: June 2022Trip type: Traveled with family
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Response from Mamlouk Palace, General Manager at Sunrise Mamlouk Palace Resort
Responded yesterday
Dear 198ivyv,  Sunny greetings from the SENTIDO Mamlouk Palace Resort! Thank you for taking the time to share your feedback. We hope to see you again soon in our hotel!  Kind regards, Guest Experience and Quality Department
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Kristina S wrote a review Jun 2022
1 contribution
we visited the hitel with family and friends. The best hotel we have ever visited. Everything was wonderful, the food, the staff, the sea and pools. Special thanks to Honda and whole group. And I want to state specially that I have lost my phone (Iphone 13) and the staff found ut and returned it to me, and I am very grateful for it.
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Date of stay: June 2022Trip type: Traveled with family
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Response from Mamlouk Palace, General Manager at Sunrise Mamlouk Palace Resort
Responded yesterday
Dear kristinas846KG,  Sunny greetings from the SENTIDO Mamlouk Palace Resort! Thank you for taking the time to share your feedback. We hope to see you again soon in our hotel!  Kind regards, Guest Experience and Quality Department
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suebarrass wrote a review Jun 2022
Sunderland, United Kingdom78 contributions14 helpful votes
I honestly dont get all the good reviews on this hotel stayed 14 nights and was ill with stomach bug for 7 . Rooms are not cleaned thoroughly a dead moth on the mirror was there the full 14 days and the floors were never cleaned either . Had to ask for coffee etc for room every day as was not replenished unless asked for I also asked for bathrobe and this never materialised although was meant to be in room on arrival . My friend in another room even caught her cleaner sitting on the bed watching tv shocking . There was also a few items went missing ie cigarettes and snacks and a large water bottle belonging to my niece was also taken from her room Whilst I was poorly I asked reception to call pharmacy for delivery (this is something the hotel did for several guests ) and was refused and told to walk to pharmacy. All in all I think the hotel should not be. 5 star or premium hotel After waiting a long time for a holiday I was very dissatisfied and would not return
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Date of stay: June 2022Trip type: Traveled with family
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Response from Mamlouk Palace, General Manager at Sunrise Mamlouk Palace Resort
Responded yesterday
Dear suebarrass, Thank you for your constructive comments, which we consider a gift that will help us improve our work and work on an area that needs improvement. We are sorry to read that your stay did not meet all of your expectations. We have taken note of your comments and informed our management to take immediate action regarding your comments Kindly note that we always strife to improve and enhance our job in order to provide a consistent and high service for all our guests and also offer our guests to contact any time they encounter the guest experience center. Finally, we look forward that you might give us in future once more a chance to show you the true hospitality of Mamlouk Palace. Best wishes, Customer Experience and Quality Department
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Alexander C wrote a review Jun 2022
1 contribution
Very good hotel. I very love animation especially. Food is very good, activities I love it. I want to come back already. And I hope, coming soon I will come back. Thank you for all. I love you animations
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Date of stay: April 2022
Value
Rooms
Service
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Response from Mamlouk Palace, General Manager at Sunrise Mamlouk Palace Resort
Responded yesterday
Dear P7023RPalexanderc,  Sunny greetings from the SENTIDO Mamlouk Palace Resort! Thank you for taking the time to share your feedback. We hope to see you again soon in our hotel!  Kind regards, Guest Experience and Quality Department
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azizzaghloul wrote a review Jun 2022
Cairo, Egypt
Very good hotel and staff the room is very clean and the food is very good l want com back these hotel again and stay all the time in the Sandy beach and l love the animachen team thank you so much everyone
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Review collected with Tripadvisor’s Reputation Pro
Date of stay: June 2022Trip type: Traveled with family
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Response from Mamlouk Palace, General Manager at Sunrise Mamlouk Palace Resort
Responded yesterday
Dear azizzaghloul,  Sunny greetings from the SENTIDO Mamlouk Palace Resort! Thank you for taking the time to share your feedback. We hope to see you again soon in our hotel!  Kind regards, Guest Experience and Quality Department
Read more
Szymon wrote a review Jun 2022
2 contributions
We came for a 2 week vacation. We will NEVER come back to this hotel again. This is not the conditions of a 5 star. We had a stomach problems for two whole weeks. They dont care about cleanliness. We saw each day they wash their glasses with tap water. we had lipstick on the glass many times. Let's start from the beginning. We arrived at the airport, the guy there asks for $ 27 Visa - Visa costs $ 25 !!! He has a brand saying that he works with for sunny fun. In the bus, they charge $ 2 to take luggage. The worst thing in the world! Cheat procedure. Huge complaint !!! We had to go to the hospital because it's good that it's wrong! We wrote to a Polish resident (shaim or something) asking for help. We received the answer "go to the RECEPTION DESK". We found a number to call, the lady sit down there will be a taxi Pick up from the hotel at x giving your name and hospital. We left at the right time. Gboy gate sit down to usa taxi came and taxi driver sit down with trio name and details. They took the US to the hospital. After that sit the ref number is not correct and when we called again to play in the sun we were told it was a bad hospital and we have to pay 400 euros and ... they don't care !!! The gentleman from the hospital, sit down - IT HAPPENS ALL THE TIME, PEOPLE STILL SEND US AND HAVE TO PAY AFTER THIS! We spoke to 2 families in the same situation. WHAT'S THE WORST .. when we got back to the hotel I wrote to the resident asking why he didn't help us ???! He saw the message, but ... He didn't answer !!! He is trying to speak Polish, but he can not. I feel sorry for all the people who come with fun in the sun and nad thensame resident. please stop cheating people at the hotel !!!! I'm done with this hotel qnd sund fun The animation in the hotel is really bad. Arabic music all the time. We talked to the animation team to do something, change IT !! People are using speakers to hear something normal! we were told that he is from Egypt and there is nothing we can do as he is Egyptian and has been working here 5 years. All evening shows must be changed. someone has to be responsible who knows the job. Only one plus for The Man who cleans rooms in building 27 is an angel. We loved him :) he looked after us all the time! Animation team, thank you Lisa Marco and special Nela! Continue a good job enjoy the sun and come to us whenever you want :) We already miss you and can't wait to see u again.
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Date of stay: June 2022Trip type: Traveled with family
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Response from Mamlouk Palace, General Manager at Sunrise Mamlouk Palace Resort
Responded yesterday
Dear BackPacker779710, Thank you for your constructive comments, which we consider a gift that will help us improve our work and work on an area that needs improvement. We are sorry to read that your stay did not meet all of your expectations. We have taken note of your comments and informed our management to take immediate action regarding your comments Kindly note that we always strife to improve and enhance our job in order to provide a consistent and high service for all our guests and also offer our guests to contact any time they encounter the guest experience center. We are happy to help and serve every guest to ensure that their stay is matching their expectations. Finally, we look forward that you might give us in future once more a chance to show you the true hospitality of Mamlouk Palace. Best wishes, Customer Experience and Quality Department
Read more
Fouad H wrote a review Jun 2022
Cairo, Egypt4 contributions1 helpful vote
Hotel is great... food was nice ..but needed more varieties in breakfast... The Aquapark in mamlouk garden is much fun.. however we need to increase the timing of the slides .. beverages we're served cold and delicious.. the entertainment team is such energetic and fun .. they are very kids freindly.. I would like to thank Kareem a.k.a Kesha from the entertainment team.. he is such a sweet person and kids love him.. The Internet is a bit slow.. but the thing that I liked the most that the hotel is very super clean...
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Date of stay: June 2022Trip type: Traveled with family
Room Tip: Book more than 3 nights to enjoy your stay as there is several restaurants such as.....
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Response from Mamlouk Palace, General Manager at Sunrise Mamlouk Palace Resort
Responded 3 days ago
Dear fouadh919,  Sunny greetings from the SENTIDO Mamlouk Palace Resort! Thank you for taking the time to share your feedback We hope to see you again soon in our hotel!  Kind regards, Guest Experience and Quality Department
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PRICE RANGE
$167 - $274 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sunrise mamlouk palace hotel hurghada, sunrise mamlouk palace hurghada
FORMERLY KNOWN AS
SENTIDO Mamlouk Palace Resort
LOCATION
EgyptRed Sea and SinaiHurghada
NUMBER OF ROOMS
530
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Frequently Asked Questions about Sunrise Mamlouk Palace Resort
Which popular attractions are close to Sunrise Mamlouk Palace Resort?
Nearby attractions include Sand City (0.3 miles), Senzo Mall (0.5 miles), and PrimaSol Titanic Aquapark (0.4 miles).
What are some of the property amenities at Sunrise Mamlouk Palace Resort?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Sunrise Mamlouk Palace Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sunrise Mamlouk Palace Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Sunrise Mamlouk Palace Resort?
Yes, free parking is available to guests.
What are some restaurants close to Sunrise Mamlouk Palace Resort?
Conveniently located restaurants include Chili's Hurghada, Nasaya Restaurant & Lounge, and Felucca Seafood Restaurant.
Are there opportunities to exercise at Sunrise Mamlouk Palace Resort?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Sunrise Mamlouk Palace Resort have airport transportation?
Yes, Sunrise Mamlouk Palace Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sunrise Mamlouk Palace Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Sunrise Mamlouk Palace Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Sunrise Mamlouk Palace Resort?
The staff speaks multiple languages, including English, French, German, Russian, Arabic, and Dutch.