This hotel is a 3* Certainly not 5* nor 4*. Perfect in terms of weather. Day temperature consistently sat between 25-27 degrees. Room is basic and clean. They are in the process of modernising them. I believe the rooms and blocks closer to the beach are updated with the ones nearer the main building in need of TLC. Hotel itself isn’t that clean but it was a cheap last minute deal. Beggars can’t be choosers. The hotel is partially under constriction also. The blocks on the right (if Iooking from the beach) are not fully constructed and have no inhabitants. There is no current building work in place. It appears abandoned. Food is basic and fairly poor. We had expected this having been to Egypt before so this did not come as a shock. I would rate the food 4/10. I did suffer some Egyptian belly on day 5/6 of the trip. Warning: there are loads of people hassling you and attempting to up sell whether you are on the beach or the hotel grounds. Within 5 mins of our first day of the beach, we were approached by 3 different individuals enquiring about excursions, the spa, camel rides, etc. The same thing happens at the pool whether you are mid conversations, sleeping, reading... etc. You can get a red flag from the towel kiosk which acts as a deterrent but I found this the most annoying thing of our break. Animation is basic. In the evening it runs from 9:30pm - 10pm. An enthusiastic bunch but limited in their offerings. WiFi must be paid for and it is slow - worse than dial up. Cheapest option is to buy a data sim from the shop as this works perfectly. You can then turn on your personal hot spot and share with your family. There is a late breakfast that runs from 10-11am. We arrived at 9:50 one morning to find most of the tables cleared and no hot food available. Everything had been tidied away merely leaving pastries. The waiter seemed cross that we had sat at a table he had cleaned and subsequently asked us to move. Despite this trip being booked via Tui, the hotel was void of their staff. This made it difficult as few people speak fluent English and we had encountered a number of difficulties gathering confirmation of our coach times for departure. The beach is pleasant. Water shallow for some distance but did cut my feet on some coral. By the majority, staff are very keen to please and attentive. They are a real treasure and commodity to the hotel. …
What a shame, but this hotel, the standards have definitely below par. Every where you look work needs doing. Particularly in all of the toilets. Doors are held closed with tissue. Seats are loose and locks need attention. A good clean is also needed and a paint job. The food here is good in the buffet restaurant, with lots of different meals to choose from and staff very helpful. Bar drinks are all very good and served with a smile. Ample pools to swim in but the water is rather cold. The beach is good but the water is only knee deep. So not able to swim in. you can walk quite away along the jetty for deeper water. Entertainment isnt that exciting.
We was with my friends first time and probably not last. We had great time, the rooms was clear and really big. House keeping clean every day. Food can be better, but every time we find something for as. The staff friendly and helpful. Hope we will back again.
On my last day of our week stay at Jasmine Palace and we don’t want to leave! The staff have been amazing, the food has been just amazing. Would definitely return in the future 😁would highly recommend
Great place to come staff r lovely look out forTemmy animator and others in the team with their funny n helpfull all stagg r always smiling say hello I will be back bar staff r really good always no what u want n food is lovely entertainment work hard great energy around pool