Jasmine Palace Resort & Spa
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About
#142 of 303 hotels in Hurghada
Location
3.9
Cleanliness
4.0
Service
3.9
Value
3.8
The hotel in general
Jasmine Palace Resort is a luxury 5 star beach resort in Hurghada, Egypt. The resort offers stunning views of the Red Sea and has its own private beach. Spread over a vast area of landscaped gardens, the resort offers a range of facilities and services to suit both leisure and business travellers.
The resort offers a range of accommodation options including standard rooms, family rooms and suites. All rooms are elegantly furnished and feature modern amenities such as air conditioning, satellite TV, minibar and private bathroom.
The resort's dining options are diverse, with five restaurants and seven bars. Guests can enjoy a variety of international dishes and local specialties including Italian, oriental and seafood. The resort also offers 24-hour room service.
Jasmine Palace Resort is ideal for those looking for relaxation and rest. The resort has three swimming pools including a heated pool, a children's pool and an infinity pool overlooking the Red Sea. The resort also offers a variety of water sports, including snorkeling, diving and windsurfing. Guests can also indulge in a range of spa treatments, including massages, facials, and body scrubs.
For those looking for entertainment and activities, the resort offers a range of options, including a kids' club, nightclub, and nightly entertainment shows.
For business travellers, the resort offers a conference center with state-of-the-art facilities that can accommodate up to 500 guests.
Overall, Jasmine Palace Resort offers a luxurious and comfortable stay with its beautiful surroundings, excellent restaurants and a range of facilities and services to meet the needs of all guests.
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Property amenities
Free parking
Outdoor pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Game room
Children's playground
Children's television networks
Pool / beach towels
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast buffet
Outdoor dining area
Snack bar
Poolside bar
Snorkeling
Windsurfing
Billiards
Darts
Entertainment staff
Evening entertainment
Waterslide
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Taxi service
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
First aid kit
24-hour front desk
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Private beach
Dining area
Housekeeping
Electric kettle
Cable / satellite TV
Bath / shower
Private balcony
Safe
Sofa
Telephone
Bottled water
Clothes rack
Private bathrooms
Flatscreen TV
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Family Resort
Languages Spoken
English, Russian, Arabic, German
Location
36Car recommended
Grade: 36 out of 100
37Restaurantswithin 5 miles
10Attractionswithin 5 miles
Km 18, Sahl Hasheesh Road, Hurghada Egypt
Name/address in local language
Getting there
Rental CarsSee rental cars from $29/day
5066Reviews809Q+A100Room tips
Reviews
Traveler rating
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Very nice place to spend holiday but they are the worst people you will ever have to deal with for example no welcome drinks were offered, all food was bland and unseasoned, no WiFi in rooms, bathroom and toilet facility was ridiculous make sure you take your own pot to clean yourself. Staff was not helpful especially those who were in reception and waiters however cleaning staff were nice. Worst hotel ever!!
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Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
The best experience and holiday ever!!!!Staff were amazing 🤩 food ,beach,animation team,garden is so beautiful just the rooms need more cleaning but I enjoyed with my family all my 7 nights because I don't spend time at the room but I spends most of the time outside and on the beach ⛱️
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Date of stay: May 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: The location is very close to the city
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Lovely big resort with plenty of swimming pools and sun loungers. Lots of excursions on offer, and Staff very attentive and friendly. Room big with super king size bed and good amenities The restaurant offer lots of food but it wasn’t great.
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Date of stay: June 2023Trip type: Traveled as a couple
Room Tip: If you suffer from sensitive stomach be aware of what you eat.
Excursion operators will pester...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
We just came back from 10 says stay and we had an amazing time.Please don't read them vad reviews where people complain about every little thing , just go and check it yourself .We booked it 2 days before departure date and we were gonna go to another hotel but due to the short notice we booked Jasmin Palace without reading and reviews. I started to read it at the airport and I have to say I was terrified...From the second we arrived we felt welcome, one of the staff showed us way to the room as the place us absolutely huge and our room was right on the end .The room was a bit old fashioned but it wasn't big deal as we inly needed it for sleeping and shower.They were always very nice and clean. Bedding and towels changed daily ,2 bottles of water a day per person which was great and my son enjoyed amazing towel "art ". The main restaurant is amazing and I can't believe that anybody could complain as the choice is really good ,just surprised people were asking for bacon in muslim country where there's no pork ... Research, if you don't like go somewhere where you can eat it ,you come to Their home so you shuld accept their traditions and religion. We loved the food ,loads of fruits, cakes ,bbq outside. All the staff was amazing so we wanna thank you all ,they guys from restaurant took great care of us ,when my son got ill everyone asked about him including management, someone even offered to pay for his medication. Very friendly and very welcoming people .The beach is beautiful, yet someone complained there's not enough water in the sea..( please note sea is very clean and warm but shallow ,great for kids ).They clean beach all the time, there's always gardeners in their beautiful garden ,the place is spotless .Animation team -great !My son loved the show ,we had good laugh with them ,everyday all staff come to you ,great you ,have a laugh with you ,they really nice people.If someone giving you headache at the beach ,ask for red flag from.towel centre and they will leave you alone (to be honest they are nice ,funny people).I would like to recommend juice bar next to the little pool served by Midhat,thank you for your delicious juices and fruits . The only place I would complain about and I think the guy is disgracefull is pharmacy just outside the hotel .My sin fell very sick the day before leaving ,he was very bad so I rushed to niy him something to help him and make it better .For 3 strips of tablets to stop his vomiting and diarrhoea I paid 65 British pounds ....I only paid it because I wanted to make him better ASAP and we had to act quick so we could get on the plane but please make sure you bring your own meds as he's robbing people . Apart from that 10 /10 and If we ever go back, we will go back to Jasmin Palace .We felt really great and we had an amazing time .Thank you so much for making our time amazing .…
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Date of stay: May 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from guest relation, General Manager at Jasmine Palace Resort & Spa
Responded 2 days ago
Dear Guests, Thank you for the time you have dedicated to rate your stay lately at Jasmine Palace resort & Spa. We were pleased to know that you enjoyed your stay with us and do kindly be assured that your constructive comments have been considered while we plan to improve our product. We will remain looking forward to welcoming you as a repeater guest Jasmine Palace Resort & Spa. Regards, the hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The hotel is a little tired looking although the gardens are immaculate and the gardeners work tirelessly all day to keep them that way. There is clearly renovations going on (whichever we weren't made aware off) however very little noise from this. The food is very much the same everyday but could usually find something good and tasty...I don't recommend the a la carte restaurants as food very bland and not very nice. The staff at the hotel were all fantastic!!! Really helpful, friendly and nothing too much trouble, especially the pool attendants at all pools and the bar staff. Would particularly like to thank Ibrahim at the Waves Bar, fantastic man that looked after us throughout our holiday and we had a great laugh and made some great memories! Thanks Ibrahim ❤️👍 DO NOT use the taxi service within the restaurant!!! We booked to go to the harbour and was promised our change on return, this resulted in a 30 min battle on our return to get our promised change, after the guy making a scene for 30 mins about it and sending us to get change from reception, which they didn't have, he finally decided to go into the shops and immediately got the required change!!!! Really no need for the rudeness, attitude and upset he caused. PLEASE use an uber or flag a local taxi - this is also MUCH cheaper! On the whole I would recommend this hotel and I am sure it will keep on improving as the work is completed. It is a little out of the way if you like shops etc. Again thanks to Ibrahim and all the pool attendants we met, thank you for making our holiday a fantastic one!!! 😀…
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Date of stay: May 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from guest relation, General Manager at Jasmine Palace Resort & Spa
Responded 2 days ago
Dear Ms. Tina, Thank you for the time you have dedicated to rate your stay lately at Jasmine Palace resort & Spa. We were pleased to know that you enjoyed your stay with us and do kindly be assured that your constructive comments have been considered while we plan to improve our product. We will remain looking forward to welcoming you as a repeater guest Jasmine Palace Resort & Spa. Regards, the hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The hotel itself is very pretty but do not be fooled. The staff are very rude and do not understand the meaning of customer service, especially the reception staff - Mohamed in particular (man with glasses on). Numerous times I was locked out of my room and had to wait over an hour because the key card system is extremely annoying. Additionally, the staff are money hungry and force and trick you into purchasing things, especially my autistic aunt who is even more vulnerable. At the end of our 28 person family holiday, they cancelled our car to the airport (which could have resulted in us missing our flight) due to a missing key card that we never received in the first place. They were very rude and arrogant until the general manager came out and apologised on their behalf as he knew his staff were in the wrong by literally keeping us hostage and lying, after we had been nothing but respectful, even tipping the staff and drivers wherever we went. This doesn’t go for all staff as some were hospitable, however there were a great number that were not. If I ever did come back to Egypt, I would not be staying here and I advise others not to as well. …
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Date of stay: June 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: The staff are very rude, they force and lock you in their shops. The food is okay, but the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from guest relation, General Manager at Jasmine Palace Resort & Spa
Responded 3 days ago
Dear Ms. Neha, Thank you for posting your review on Jasmine Palace resort & Spa. We do regret your dissatisfaction with some of our provided services during your latest stay with us, as well we do thank you for your constructive criticism which will be considered while we plan to maintain our service standard Once again, thank you for your review and we hope to have another chance to express our hospitality. Regards, the hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Spent 8 nights at the wonderful Jasmine Palace Resort! The overall experience was lovely, the grounds are well maintained and clean. The beach is clean and I liked that it had a shallow gradient (great for kids) which meant you could wade through the water with ease Did snorkelling off the pier and saw plenty of fish! Great variety of food (which catered for me being vegetarian) but lacked spice Wifi is only on the lobby (not a bad thing as I wanted to “switch off” for a week) Staff on the beach are very attentive and built up a good rapport. Skye was really engaging and pleasure to speak with. Thanks for a great time here and I’d definitely come back for a stay again as there are no complaints! :)
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Date of stay: May 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from guest relation, General Manager at Jasmine Palace Resort & Spa
Responded 4 days ago
Dear Raak, Thank you for the time you have dedicated to rate your stay lately at Jasmine Palace resort & Spa. We were pleased to know that you enjoyed your stay with us and do kindly be assured that your constructive comments have been considered while we plan to improve our product. We will remain looking forward to welcoming you as a repeater guest Jasmine Palace Resort & Spa. Regards, the hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Everything was good) food is delicious, rooms a bit old, but good and clean, personal is friendly. The sea a bit cold, but it is may. Swimming pools are clean. Very good dancing show in the evening. Thanks)
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Date of stay: May 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from guest relation, General Manager at Jasmine Palace Resort & Spa
Responded 6 days ago
Dear Ms. Inna, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Sunny Greetings, Management team Jasmine Palace Resort & Spa Hurghada, Red Sea, Egypt
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I travelled here with my 3 children, as a single mum and woman I had some reservations. I can honestly say that from the moment I arrived I felt safe, accommodated and comfortable here. Most of the main reception staff are wonderful and professional. Except for one member of staff.. (reception) Mohanned (wears glasses) he was rude, obnoxious, unhelpful and outright disrespectful at every encounter I had with him. I did raise this complaint with reception manager, and I will be following this up further. Aside from this rude individual listed above, I can honestly say that all staff, from restaurant staff, bar tenders, lifeguards, gardeners and cleaners were ALL truly AMAZING! special thanks to Tariq and Ibrahim (wave pool) you both went above and beyond to assist me and my family and I am truly grateful for all your support and service. Goo Goo you are such a wonderful person, thank you for your beautiful photos of my family and for welcoming us to 🇪🇬 Our room was cleaned to a very high standard daily, and our cleaning staff were superb! MOHAMED tawfek, Mohammed Samir and Samy you three are truly truly amazing people. You three made our holiday even more special by your kindness,friendliness and professionalism. Jasmine Palace is very lucky to have you three working for them! The grounds of the hotel are beautiful! Amazing gardeners! Ali baba shop in hotel, staff in there are wonderful and super helpful, thank you both for making us feel welcome and letting us stroke your 🐢 I would recommend this hotel for families, there is something for everyone. …
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Date of stay: May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from guest relation, General Manager at Jasmine Palace Resort & Spa
Responded 1 week ago
Dear Ms. Roxanne, Thank you for the time you have dedicated to rate your stay lately at Jasmine Palace resort & Spa. We were pleased to know that you enjoyed your stay with us and do kindly be assured that your constructive comments have been considered while we plan to improve our product. We will remain looking forward to welcoming you as a repeater guest Jasmine Palace Resort & Spa. Regards, the hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The only comment is that it's staff is not qualified to deal with guests. Some of them are very taff. But in general it is a good place to visit. Night shows are not very good .we spent 2 nights without doing any thing. The sea is not for swimming. It is for diving only.
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Date of stay: May 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from guest relation, General Manager at Jasmine Palace Resort & Spa
Responded 1 week ago
Dear Mr. Remoun, Thank you for the time you have dedicated to rate your stay lately at Jasmine Palace resort & Spa. We were pleased to know that you enjoyed your stay with us and do kindly be assured that your constructive comments have been considered while we plan to improve our product. We will remain looking forward to welcoming you as a repeater guest Jasmine Palace Resort & Spa. Regards, the hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$82 - $119 (Based on Average Rates for a Standard Room)
LOCATION
EgyptRed Sea and SinaiHurghada
NUMBER OF ROOMS
547
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Claim Your ListingJASMINE PALACE RESORT & SPA $72 ($̶9̶2̶) - Updated 2023 Prices & Reviews - Hurghada, Egypt
Frequently Asked Questions about Jasmine Palace Resort & Spa
Which popular attractions are close to Jasmine Palace Resort & Spa?
Nearby attractions include Mini Egypt Park (4.7 miles), Jungle Aqua Park (1.7 miles), and Sand City (2.0 miles).
What are some of the property amenities at Jasmine Palace Resort & Spa?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Jasmine Palace Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Jasmine Palace Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Jasmine Palace Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Jasmine Palace Resort & Spa?
Conveniently located restaurants include Sofra Middle Eastern Cuisine - Hurghada, Nino's Restaurant, and Amaya Restaurant.
Are there opportunities to exercise at Jasmine Palace Resort & Spa?
Yes, guests have access to a fitness center, an outdoor pool, and a sauna during their stay.
Which languages are spoken by the staff at Jasmine Palace Resort & Spa?
The staff speaks multiple languages, including English, German, Russian, and Arabic.
Does Jasmine Palace Resort & Spa have any great views?
Yes, guests often enjoy the ocean view available here.
Is Jasmine Palace Resort & Spa accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.