Hotel is good not a 5 star but more of a 3 star alcohol is basic branded out of bottles some times can be flat all other things are at a good standard but I'll advise you to stay away from perfume shop in hotel as you will be conned out of your money and pushed to buy something you don't really want go into town to buy Egyptian purfume is my advice would go into ali baba shop and see his tortoise he will make you a drink and advise you on many different herbs he is good company he also has reasonable prices This is a must in my opinion I would try out the beauty spa but make sure you get a reasonable price go and see the manager he can give you a good deal you will feel 10 years younger once you come out of there overall this was a good holiday and hope to come back soon.
Ahmed the taxi service man was extremely helpful throughout our trip. He advised on nice restaurants, clubs and we had an amazing experience honestly because of him. He offered to take us various places and I know some have experienced Hurghada as quite hectic in terms of the locals haggling people, however Ahmed was not like this at all and we really felt like friends rather than just business. There is a 24 hour service desk but also can WhatsApp him when your out and about wherever you are for services. Amazing !!! Thank you Ahmed!
Me and my partner had a lovely time, staff were amazing especially the bar staff, even the gardeners made an effort! We were greeted everyday with fresh sheets n towel models in our room! Birthday surprise was amazing for my partner they went all out for the occasion!! I wasn’t too keen on the good but can’t please everyone xxx
Jasmine Palace - Couldn’t fault the hotel for the price We are a couple in our 50’s and stayed at the Jasmine Palace Resort during November 2019. We have stayed at many Egypt hotels over the past 12 years and certainly go with an open mind. The reviews were mixed leading up to our arrival but we were pleasantly surprised as the hotel met many of our requirements and for a reasonable price. We were allocated room 2328. Our room was clean, tidy but in need of updating. We had a great view of pools, sea and mountains. Our only complaint was the noise through the interconnecting doors. There is 1 noisy main restaurant and 4 speciality restaurants (2 are free), Food was of a good quality, lots of choice and always hot. No complaints there as we always found something nice to eat and the restaurant never seemed to have that busy feel (hotel occupancy was at 51% though). We spent most of our time on the beach, but also sat round and swam in the many other pools (1 pool is heated). The Beach is good for Egypt standards and there is no shortage of beds or shade. The beach is tidy and well maintained and offers easy access to the sea. There is a good pier, which gives you direct and easy access to the coral reef and the Lifeguard is friendly and knowledgeable of the reef. The reef is good with many beautiful fish and if lucky you will get to see the giant turtles and Rays, which frequent this area. There is 1 beach bar, one offering food at lunch and drink. The main pool also serves food. Both have limited choice but always hot and tasty. All the staff from the pool/towel boys, cleaners and bar staff were extremely helpful and friendly. We must comment on the cleanliness of the pool, bar and garden throughout the resort. The lads were forever cleaning and tidying up. The gardeners also worked very hard. The grounds were all well maintained, however, the rooms need updating (this is currently happening) and paint on many buildings is peeling badly. WIFI is chargeable and only available in reception ($5 for 1day/$15 for 1 week). We would suggest that you get a local sim as we struggled to do the simplest of tasks such as Facebook/messenger etc. All hotels we have stayed in previously have given free WIFI in the lobby and made it chargeable if you want to use it throughout a resort. If you are going to charge for WIFI give us a decent service please – waste of money in our opinion! Bar service throughout the resort was excellent. Barmen were friendly and always served you with a smile, however, we were disappointed with the lack of wine glasses. The only wine glass we had was in the al a carte restaurants! We used the Egyptian, Italian and Chinese al a Carte restaurants once during our stay. Service and food was excellent in the Chinese and Egyptian, however, the ambience in the Egyptian was poor (replace the plastic chairs or supply cushions, add some intimate lighting and decorate the restaurant with Egyptian drapes would be a start). Didn’t enjoy the food or ambience of the Italian, but the service was good. There is no consideration from smokers for non-smokers in the outside social areas. We tried to keep our distance but wherever we sat smokers would appear and impose their smoke on us. The Mosquito fumigating machine (not sure of its actual name). All we can say is that it is very noisy and they fumigate at 5.30am each morning. They have no choice - Thanks for the ‘wake up call’ (lol) We always read many reviews, which state this is not a 5 star. Those that come to Egypt on a regular basis will know that they many hotels are not comparable to 5 stars in Dubai and Mexico, however, many of them don’t attract the same price bracket and we also believe that some visitors should play their part in making the hotel 5 star with many dressing very casual for dinner (vests and swim shorts) and walking through reception topless. Were not snobs but surely we should have standards and when we are on holiday. This hotel is one of the exceptions as guests played their part and dressed accordingly Entertainment is quite good and typical of Egypt. Over all we had a lovely holiday. I love to snorkel the reef. The reef is not the best but seeing the giant turtles and many Rays including the Spotted Eagle Ray was brilliant. If you head along the reef towards the Titanic Hotel, the reef is very good there. We would like to say a big thank you to the following people. Ms Julya from Guest Services assisted us throughout our stay. She was always friendly, understanding and far exceeded our expectations. Hassan our cleaner kept our room clean and tidy throughout and provided the best towel art and decoration we have ever had! Our anniversary towel art included flashing lights, flowers and tinsel. Finally the Reception Staff were extremely friendly and helpful. Something we rarely experience on our many trips to Egypt. During our 17 nights in Hurghada we stayed at The Long Beach for 9 nights and the Jasmine Palace for 8 nights. For us the Jasmine Palace was much better and highlighted what was lacking at the Long Beach. The hotel suited many of our needs and we were pleasantly surprised. Parts of the hotel are in need of some TLC and please invest in some more wine glasses. None of this would put us off returning though. Thank you to all the staff at the Jasmine Palace we had a lovely time.…
Pros: All the staff and entertainment team members are friendly and helpful. Happy to chat not fishing for tips all the time. The room was fine, working air con and a sea view right on the beach, rooms are very sound proof, my room was next to the beach bar and I had no trouble with noise. Rooms, facilities and pools are kept very clean. Cons: Buffet food leaves a lot to be desired. Avoid chicken as saying it was regularly undercooked would be an understatement. The room had no hot water from the shower but I was offered a room change once it was raised. By no means a luxury resort but very good for a weeks break.