Protels Grand Seas Resort & Aqua Park
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About
#121 of 304 hotels in Hurghada
Location
4.0
Cleanliness
4.1
Service
3.7
Value
3.7
Travelers' Choice
Protels Grand Seas Resort Hurghada, a 4 star hotel & resort with 226 rooms & suites, overlooking the sea. It is located in the southern part of Hurghada, on the most natural bay known for its serene, pristine and white sandy beach. Situated between the crystal clear water of the Red Sea and the hued color of the Egyptian desert, the resort will bring you serenity and rest during your well-deserved vacation. Unlike any other resort, the Protels Grand Seas Resort, offer you unlimited and diverse leisure pursuits. We offer an amazing mélange of restaurants, entertainment, comprehensive meeting facilities, sports, leisure services and last but certainly not least “Friendly and warm Egyptian hospitality”.
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Property amenities
Secured parking
Wifi
Pool
Yoga classes
Restaurant
Diving
Snorkeling
Children's playground
Pool with view
Outdoor pool
Sauna
Swimup bar
Breakfast buffet
Snack bar
Poolside bar
Tennis court
Water sport equipment rentals
Aerobics
Billiards
Darts
Entertainment staff
Evening entertainment
Table tennis
Kids club
Meeting rooms
Spa
Concierge
Currency exchange
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Private balcony
Room service
Safe
Refrigerator
Cable / satellite TV
Room types
Ocean view
Pool view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Ocean View
Languages Spoken
Arabic
Location
14 KM ElNasr Street, Hurghada 84511 Egypt
Name/address in local language
Getting there
Rental CarsSee rental cars from $29/day
912Reviews65Q+A62Room tips
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We spent 5 nights and everything was wonderful. The room was bright and airy and very clean. The entire resort is very clean and well maintained. The staff is terrific, welcoming and friendly. The servers in the buffet restaurant were great, quick and efficient. Food was quite good. (A second omelet station would perhaps help with long lineups. This being our only criticism seems insignificant.) Beach was clean and loungers were always available. Pool and pool area were clean and also loungers were always available. Location is very good, a short walk or cab ride to the Senzo Mall, many shops in the mall although not much of interest to us, there is a grocery store however if you need some staples. We had a wonderful stay.
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Date of stay: April 2023Trip type: Traveled as a couple
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Worst hotel I have been to. Toilet doors in my room didn't close, yellow smelly water coming out of the shower. Had to change my card 6 times in the span of 7/8 days, even in the middle of the night. Talked to reception about every problem and they didn't seem to care at all. Asked them to come and fix the doors, been 2 weeks and still nothing. Most of the staff members including some of the main managers don't care about you and are very very mean. Big shoutout to the main bartender, lovely guy that sees what is going on in here and tried to help us as much as possible. On the last day we checked out at 12 as we were told to and didn't even get a lunch voucher even though we checked in after midnight which according to the reception we should have gotten at least a wee snack. Overall I don't recommend this hotel to anyone looking to stay in Hurghada, there are many more better hotels around the place.…
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Date of stay: March 2023Trip type: Traveled with friends
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
I had booked a seaview superior room but I only got very partial sea view. More importantly, unlike what the hotel advertisement says, there is no wi-fi whatsoever anywhere outside the main lobby area where the signal is erratic and very slow anyway, so I had to buy a local SIM card to be connected and not cut-off from the rest of the world. Another lie was the heated pool which is not. In fact the water is so cold that no one dares to swim in it and I never saw a single person jumping in it, not one. The food is always the same and never changes, morning, lunch and evenings. TV : only a handful of channels, in Arabic, 1 in French and the rest in Russian. None of the major international English-speaking channels like BBC or CNN for example. Room temperature cannot be changed, it is set at 21-22 degrees. On the positive side, plenty of free water given in the room every day, staff is generally friendly and laundry service cheap and quick. Overall, there is room for improvements to be worthy of a true **** resort hotel.…
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Date of stay: December 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Protels Grand Seas Resort, Guest Services / Front Office at Protels Grand Seas Resort & Aqua Park
Responded Dec 25, 2022
Dear Antoine B, We would like to take this opportunity to thank you for choosing Protels grand seas resort and taking the time to write feedback about your stay with us following your vacation. We would like to apologize that we did not manage to meet your expectations in certain departments of our hotel. We as guest services are indeed always in very close contact with the guests to help with questions, requests or even complaints of any kind with words and deeds. Since we are also in close contact with the entire management, we are therefore able to remedy any complaints immediately, if at all possible, and thus usually make the guests' vacation a success. We actually place a lot of importance on our guests being satisfied and appreciate any kind of constructive criticism and are happy to take it "on board" in order to continue to develop and improve in the future. We look forward to see you again at Protels Grand Seas Resort & Aqua Park, Hurghada. Sincerely yours, Guest relation department
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When we arrived it looked grand and open. Large resort with good pool, poolside bar, beach and beach bar. All inclusive option pays for all alcohol at the bars, but does not pay for fresh fruit juices. The 3 stars is for the beach, the 3 bars around the premises, and the courteous staff. Food The breakfast was just barely there. Repeated identically every morning. The best item is the egg station, every other item is like, why is this here? Lunch was ok only 1 day when we had the lunch. Dinner had some variety but pretty much all the items could have much more potential. Generally tough meats and salt salt salt. Wifi Non existent. I only got wifi at the lobby and the lobby bar. No other places in the entire complex had a working wifi signal for me. Couldn't get a wifi connection in my room even. Although it says all-inclusive, a tip (or bribe, whichever you look at it) goes a long way to improve your stay here. Hang out at the pool or beach. They are both awesome.…
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Protels Grand Seas Resort, Guest Services / Front Office at Protels Grand Seas Resort & Aqua Park
Responded Dec 19, 2022
Dear Leonard! Thank you for your time and consideration in writing this review. We apologize if there was anything about the food that was not to your liking. We also sincerely apologize for any inconvenience that occurred during your stay at the hotel. We have taken your comments into consideration and will inform the hotel management. Have a pleasant and comfortable holiday, positive emotions and amazing experiences wherever you go! Best regards, Hotel Administration.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel itself was lovely but the room we had was not too good. The bathroom was the worst, the water was orange coloured and did not drain away very quickly. There was a bath but the shower was placed on the side wall so having a shower meant the floor got soaked. Turned the shower as much as we could but still not very good. After 2 days I got acute gastroenteritis and had to call in the doctor, followed by a chest infection and the final insult, covid. The beach was wonderful and you could walk out a long way and the staff were lovely too. Would consider going back but would want a much better room and the plumbing sorted out.
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Date of stay: October 2022Trip type: Traveled as a couple
Value
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Service
Room Tip: Check the water in the bathroom
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Protels Grand Seas Resort, Guest Services / Front Office at Protels Grand Seas Resort & Aqua Park
Responded Dec 18, 2022
Dear Gina! First of all, let me thank you for your time and consideration in writing your review on tripadvisor. We sincerely apologize for any inconvenience that occurred during your stay at the hotel. Be sure that we have taken your comments into consideration and will inform the hotel management. The whole team of Protels Grand Seas Resort will be happy to welcome you again in our hotel and we hope that this time we will be able to provide the level of services that you would like to see. Please contact us at gr.gs@protels.com before your next trip. Best regards, Hotel Administration.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The hotel is well situated, not far from the airport, the city center and other local "attractions" (mall Senzo, aquarium,...). The beach is really pretty and a big plus for this hotel, even though you might need to get further to get warmer water in winter (we had cold currents near the shore and warmer waters further in the sea). The pool isn't heated also and needs to be renovated, even though it is perfectly useable as it is. Rooms and hotel need a HUGE makeover/refresh, but rooms are spacious and clean nonetheless. The restaurant does not vary food much from one day to the other, which was disappointing, especially that the hotel only exists in all-in formula. I've had better food in Egypt and this was a negative point for us. This said, we had an amazing guest relation employee that gave us access to the restaurant twice for free. She also helped us keep the room longer and get us a free taxi to the airport. She did magic! We really liked her, and thank her through this message too (Thank you Amber!!). Everyone working there actually was amazing (except the one responsible to clean our room - cleaning at 4pm, sometimes not enough clean towels,...). Otherwise, the staff did an amazing job at helping us throughout the stay, I hope they are compensated enough because they deserve it! The management should consider (really) renovating AND hiring more employees. The score of the hotel is really set high due to the help and service level we received, otherwise I would not have put more than 2 or 3 stars for the following reasons : Old rooms, especially bathroom, badly renovated/Weird system of beds and towels at the beach forcing employees to carry mats all day long/Bad restaurant with very little change from one day to another and not enough people to follow the cleaning and setting up of the tables, we often had to request forks, knives, napkins and so on, almost for every meal!/For our side of the hotel : the late cleaning, sometimes while we were already back after our day out... And the missing towels from one day to the other... This said, I would really love to go back there if the chance arise again, which proves I had, in the end, a very good stay, deserving the 4 stars rating!…
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Protels Grand Seas Resort, Guest Services / Front Office at Protels Grand Seas Resort & Aqua Park
Responded Dec 18, 2022
Dear Nader Omar! First of all, we would like to thank you for choosing the hotel. Also thank you for taking the time to write your review. The opinions of our guests are very important to us. We will definitely take into account all your wishes and comments. The whole team of Protels Grand Seas Resort will be happy to welcome you again in our hotel and we hope that this time we will be able to provide the level of services that you would like to see. Please contact us at gr.gs@protels.com before your next trip. Best regards, Hotel Administration.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
we stayed at the hotel from 22 to 29.11. in room no. 1140. We were very satisfied: the hotel was beautiful and clean, the rooms and territory were spacious, the staff was friendly and helpful. Special thanks to Mr. To Ramadan from the pool bar and to Mohamed who cleaned our room. Also special thanks to the health center staff.
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Date of stay: November 2022Trip type: Traveled as a couple
Value
Location
Service
Room Tip: if you want to get a good spot on the beach or by the pool, you have to put your beach towel on...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Protels Grand Seas Resort, Guest Services / Front Office at Protels Grand Seas Resort & Aqua Park
Responded Dec 18, 2022
Dear Katrinli! Thank you for choosing our hotel and for your good review. We are glad that you enjoyed everything and that you felt at home. It is also nice to read warm words addressed to the hotel staff, this suggests that really everyone, from the manager to the cleaner, is trying to make the guests' stay unforgettable and full of emotions. We hope to welcome you to our hotel again. Please contact us at gr.gs@protels.com before your next trip. Best regards, Hotel Administration.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We arrived at the hotel at 4 in the afternoon, waited 2 hours in the reception for our room without ANY explanation, first we got asked to wait half an hour that turned in one and a half hours, we asked about our room, ''5 minutes'' was the answer that turned into another half an hour. When talking with other guests, lots of them had similar ''situation''. The room was clean when we arrived, it just smelled like one of those anti bug chemical ''guns'' for a day. Room cleaning with new bottles of water every day as it should be. Pool is non heatable so swimming in it in November was a test. Be careful from broken glass in the sea and of course sea urchins as well. Would recommend to go swim from the mole near the boats. The staff was 50/50, some staff members were really nice but some don't really qualify for a 4 star hotel with their attitude with us customers, some wouldn't really acknowledge you before you show him those $ bills, one staff member at the towel handout even requested a tip. Of course if you are a women, expect all the attention in the world. The food was very good, for each meal lots to chose from, plenty of meat products, lots of salad types in every meal and main dished as well. Hotel taxi is 5$ to Hurghada centre, but the local buses drive by the hotel every few minutes and the ride with them is 5 Egyptian Pounds= 0.20$+ nice experience. On our last full day in the hotel we got an unexpected visit from the staff and got told that water isn't working in our room so we are getting an upgrade to a better room. Before leaving the room, I did check it, but everything seemed fine, didn't think much of it because of the upgrade. Immediately as we left the room, regular cleaner entered and less than 2 hours later I noticed that there are some new people in our previous hotel room, understood that we got lied to and understood the real reason for the upgrade... Overall this was a nice stay and would give this a decent 4.5/5 rating if it wasn't for the above mentioned actions from some of the staff members that sometimes didn't made as feel welcomed. Enjoy your stay!…
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Date of stay: November 2022Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Protels Grand Seas Resort, Guest Services / Front Office at Protels Grand Seas Resort & Aqua Park
Responded Nov 29, 2022
Dear Ansis! First of all, let me thank you for your time and consideration in writing your review on tripadvisor. We sincerely apologize for any inconvenience that occurred during your stay at the hotel. Be sure that we have taken your comments into consideration and will inform the hotel management. Have a pleasant and comfortable holiday, positive emotions and amazing experiences wherever you go! Best regards, Hotel Administration.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not disappointed that we chose that hotel. Very friendly staff, they care. Rooms are tired, but big and clean, comfortable beds. We had a ground floor room with partialy sea view terrace. Good sea view should be from room on 2-nd floor, with balconies. Food all eatable, a lot of meat, vegetables, some fish every lunch and dinner. But no coffee machine, all coffee is american way. The hotel is quiet and peaceful. If you are looking for loud music in the everning, dancing, drunk people, etc: it's not that case. But animation team exists, they make some sport events (yoga, stretching, aquagym...) in the morning, all are very nice and friendly. MInus: The sea is very shallow in the bay in front of the hotel, it could be good for kids. There is a sea sports center on the beach (kitesurfing, windsurfing, kyak, paddle board...) with a reasonable price. This bay is ideal for windsurfers and kitesurfer begginers. Оn the other side of the beach there is a pier from where shipboards leave for the islands (Orange and Paradise) every morning. Convenient to leave and return immediately to your hotel. The price for trip is cheaper than with the travel agent.…
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Date of stay: November 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Protels Grand Seas Resort, Guest Services / Front Office at Protels Grand Seas Resort & Aqua Park
Responded Nov 18, 2022
Dear Tilinsmoscow_russia! Thank you very much for your kind review after your stay at our Protels Grand Seas Hotel. We are pleased to hear that you liked our hotel. An exceptional holiday experience for all of our guests is what we expect from our hotel and all feedback is vital to our constant efforts to improve our service. Guest satisfaction is our number one goal and there is nothing better than achieving that! Your review is indeed the best guide and recommendation for those one who still hesitate about the next destination of their holiday. Furthermore we will pass on your compliments to our staff, which is the best motivation we can offer! The Protels Grands Seas Hotel team is looking forward to welcoming you again and hopes to meet your expectation once again. Sunny regards, Hotel Administration
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After this stay I am really sad that I chose this hotel. Food is same every day, Italian restaurant is not Italian (chef doesnt know how to make tasty pizza, spaghety overcooked every day). During lunch I asked for one orange/lemon, chef standing there and watching on cakes for 30 minutes refused me to bring it, one old lady gave him cash and he was happy to bring her everything. Room dirty with bugs in bed. I have got bites on my shoulder. I asked 3 times diferent persons to change bed sheets and pillows, nobody cared. So thank you for that. And I dont want to write about bath, old and discusting. We went at front office to log our key card twice a day, such a fun. Wifi not workin. Guys in yellow shirts selling boats trips will called you stupid if you not ordering with them or if you dont want to go at all. Other guests saw that. Thank you for good review from them on my personality. It is not normal. So this was my the worst vacation so far. I am working in hospitality for 10 years so I know how 4 stars hotel should look like. You should start working on it not only asking people what is good or not. Do something.…
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Protels Grand Seas Resort, Guest Services / Front Office at Protels Grand Seas Resort & Aqua Park
Responded Nov 3, 2022
Dear Amartina, we would like to take this opportunity to thank you for choosing Grand Seas Resort and taking the time to write feedback about your stay following your vacation. Unfortunately, you cannot recommend our hotel to others, we regret this very much. Please note that we always take criticism and complaints very seriously, we are very sorry that you received a different impression during your stay. The responsible departments have been informed and we will specifically control here to achieve an improvement. We hope that despite negative experiences you will choose Grand seas resort again to get an impression of improvement. We wish you all the best! Sincerely yours, Guest relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$97 - $165 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand seas resort hostmark hotel hurghada, grand seas hotel hostmark, grand seas hurghada
FORMERLY KNOWN AS
Protels Hotels & Resorts
LOCATION
EgyptRed Sea and SinaiHurghada
NUMBER OF ROOMS
226
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Claim Your ListingPROTELS GRAND SEAS RESORT & AQUA PARK $95 ($̶1̶6̶3̶) - Updated 2023 Prices & Hotel Reviews - Hurghada, Egypt
Frequently Asked Questions about Protels Grand Seas Resort & Aqua Park
Which popular attractions are close to Protels Grand Seas Resort & Aqua Park?
Nearby attractions include Jungle Aqua Park (1.9 miles), Sand City (1.2 miles), and Senzo Mall (1.4 miles).
What are some of the property amenities at Protels Grand Seas Resort & Aqua Park?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Protels Grand Seas Resort & Aqua Park?
Top room amenities include air conditioning, a refrigerator, and a pool view.
What food & drink options are available at Protels Grand Seas Resort & Aqua Park?
Guests can enjoy a swimup bar, an on-site restaurant, and a poolside bar during their stay.
Is parking available at Protels Grand Seas Resort & Aqua Park?
Yes, secured parking is available to guests.
What are some restaurants close to Protels Grand Seas Resort & Aqua Park?
Conveniently located restaurants include Sofra Middle Eastern Cuisine - Hurghada, Nino's Restaurant, and Amaya Restaurant.
Are there opportunities to exercise at Protels Grand Seas Resort & Aqua Park?
Yes, guests have access to a pool, a sauna, and yoga classes during their stay.
Are any cleaning services offered at Protels Grand Seas Resort & Aqua Park?
Yes, dry cleaning and laundry service are offered to guests.
Does Protels Grand Seas Resort & Aqua Park have any great views?
Yes, guests often enjoy the ocean view available here.