We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Protels Grand Seas Resort & Aqua Park

Save
Share
14 KM ElNasr Street, Hurghada 84511 Egypt
Lowest prices for your stay
Lock in the lowest price from these sites
Hotels.com$104
Expedia.com$103
Travelocity$104
Priceline$105
Trip.com$92
Orbitz.com$104
View all 10 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (1332)
Pool & Beach (380)
Room & Suite (276)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 01/13/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 01/13/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#114 of 293 hotels in Hurghada
Location
4.0
Cleanliness
4.1
Service
3.8
Value
3.8
Protels Grand Seas Resort Hurghada, a 4 star hotel & resort with 226 rooms & suites, overlooking the sea. It is located in the southern part of Hurghada, on the most natural bay known for its serene, pristine and white sandy beach. Situated between the crystal clear water of the Red Sea and the hued color of the Egyptian desert, the resort will bring you serenity and rest during your well-deserved vacation. Unlike any other resort, the Protels Grand Seas Resort, offer you unlimited and diverse leisure pursuits. We offer an amazing mélange of restaurants, entertainment, comprehensive meeting facilities, sports, leisure services and last but certainly not least “Friendly and warm Egyptian hospitality”.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Secured parking
Wifi
Pool
Yoga classes
Restaurant
Diving
Snorkeling
Children's playground
Pool with view
Outdoor pool
Sauna
Swimup bar
Breakfast buffet
Snack bar
Poolside bar
Tennis court
Water sport equipment rentals
Aerobics
Billiards
Darts
Entertainment staff
Evening entertainment
Table tennis
Kids club
Meeting rooms
Spa
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Show more
Room features
Air conditioning
Private beach
Private balcony
Room service
Safe
Refrigerator
Cable / satellite TV
Room types
Ocean view
Pool view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Ocean View
Languages Spoken
Russian, Arabic, German
850Reviews57Q+A59Room tips
Traveler rating
  • 351
  • 222
  • 134
  • 76
  • 67
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
SaintAidan wrote a review Sep 22
Fareham, United Kingdom96 contributions48 helpful votes
The hotel has bags of potential but is currently not up to western tourist standards. I wouldn't stay again as is but it wouldn't take much for me to change my mind. The positives; Pool - large, warm, cleaned daily (and throughout the day) Beach - private beach right next to the hotel with warm shallow waters. Decent amount of sunbeds under thatched umbrealls - bar service. Staff & Service - the staff are friendly, helpful and always happy to help. Room - (1151) the room (suite) had two good sized rooms, each with a balcony which overlooked the pool and the sea. The annimation team - happy, energetic but not overly bothersome if it's not your thing. The negatives; The Room - the bathroom was almost unusable and 10 years + beyond need of updating. Probably the worst I have had in over a decade of visiting Egypt. Cleanliness - staff shortages meant that daily cleaning of the room was not always possible and I often had to ask for extra water. Food - Never struggled to find a meal but the food quality wasn't great and there was no table service in the main restaurant. Pool - lack of sunbeds, lack of umbrellas and no sunbed drinks service. Drinks - No cocktail menu, the same drink differred from bar to bar, the vodka tasted like tequila. The hotel primarily caters for Egyptian families so some of my negatives are not so applicable to Egyptian guests (all of whom were very pleasant) but it wouldn't take much to make this hotel appealing to western tourists too. It's small hotel with only 300 (ish) rooms and the staff are very friendly and happy to help. From the beach looking up at the hotel it looks fresh and modern but the rooms are in desperate need of renovation and the bathroom was terrible. Although the hotel has started the renovation process, there is still a long way to go. Improving the food and drink offerring will also make it more appealing to western guests. The beach bar snacks of hot dog, burger or chips was pretty limited. Having a sheltered eating area overlookig the beach here would be a huge plus as would a slightly larger food offerring. Breakfast in the main dining room was fine but evening meals were very much the same food every day (not that I mind) but the quality was just a little lacking. The pool is magnificent with a nice bar on a centre island but substandard drinks and a lack of good sunbeds and umbrellas took away from what could have been one of the best pools I have seen. It was also disappointing to have to fetch my own drinks rather than have them offerred via a drinks service. The hotel has recently added a small aqua park but I didn't use it - it did appear popular with many of the families with younger children though. In summary, the holiday I booked was a cheap last minute getaway and it delivered the sunshine and snorkelling excursions that I wanted but it could have been so much better.
Read more
Date of stay: September 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Bas wrote a review Sep 13
1 contribution1 helpful vote
+1
I don't know where to start, I'll write the review in English because everybody should be reading this review. I'll start by saying this: THE GOOD REVIEWS ARE BECAUSE THE STAFF ASKS YOU TO WRITE ONE, IN RETURN THEY DO ANYTHING FOR YOU! The room, one word: terrible. EVERYTHING is broken, damaged and filthy. The houskeeping doesnt even use a vacuumcleaner, only a broom. Our AC was broken and it took 5 days to change our room after complaining about 10 times. Look at the pictures. Further more: the hotel is a gouvermenthotel, it means police and army forces can stay there for a reduced price so you only see Egyptian people, woman with burka's swimming. As a dutch couple everybody looks at you as if your are a stranger. The food is ONLY Egyptian, no European food or anything besides a filthy croissant. Everything is covered in sugar or other pigment. Bread is old. The Egyptian guests are taking so much food you cant imagine and they dont even eat it. The swimmingpole is totally worn down and dirty. If you go to the supermarket in the hotel and they see that you are not Egyptian, the little redhair boy askes 4 euro for cigarettes and 3 euro for a bag of chips. They really want to screw you. The only star is for the staff, they do their best to make you feel at home. The 'manager' and 'general manager' are walking like angry wolfs in the dining room like they do some kind of quality check but they dont even care. They dont even smile to you or say hello. Shame on you! We never every would be going back here.
Read more
Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Response from Protels Grand Seas Resort, Guest Services / Front Office at Protels Grand Seas Resort & Aqua Park
Responded 2 weeks ago
Dear Bas, We would like to take this opportunity to thank you for choosing Protels grand seas resort and taking the time to write feedback about your stay with us following your vacation. It saddens us very much and we apologize that we did not manage to meet your expectations in certain departments of our hotel . We as guest services are indeed always in very close contact with the guests to help with questions, requests or even complaints of any kind with words and deeds. Since we are also in close contact with the entire management, we are therefore able to remedy any complaints immediately, if at all possible, and thus usually make the guests' vacation a success. We actually place a lot of importance on our guests being satisfied and appreciate any kind of constructive criticism and are happy to take it "on board" in order to continue to develop and improve in the future. Sincerely yours, Amber Guest relation
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Youssif A wrote a review Sep 12
1 contribution
The best entertainment team in Hurgada and the best hotel is protels company we like everything in the hotel momo he is the best one in the team and Kantaw dyana Ibrahim. Thank you for all of you ❤️❤️❤️❤️
Read more
Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Protels Grand Seas Resort, Guest Services / Front Office at Protels Grand Seas Resort & Aqua Park
Responded 2 weeks ago
Dear Youssifa, Warm greetings from Protels Grands Seas Resort. We are pleased to hear that you have enjoyed your stay at our hotel and would like to thank you for taking the time to share your pleasant experiences with others. We appreciate your kind words about our team and we will certainly pass them on. We would be very glad to welcome you soon again. Best Regards, Amber Guest relation
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Adela O wrote a review Aug 2022
1 contribution
The animation team was amazing, they tried to make a good stay for us. The food wasn't very good, but you don't starve. The beach sellers were very annoing and insisting. The rooms are not clean, you can see the dirt on the doors and toilet, but they wash the floor everyday and do your bed. The trip to Cairo, Safari and Orange Bay was very good.
Read more
Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Protels Grand Seas Resort, Guest Services / Front Office at Protels Grand Seas Resort & Aqua Park
Responded Aug 22, 2022
Dear Adela! Thank you for choosing our hotel and for your positive review. We're glad that you liked everything in general. Your feedback is of great value to us, as it shows what exactly the hotel team needs to improve. We sincerely apologize for any inconvenience that occurred during your stay at the hotel. Be sure that we have taken your comments into consideration and will inform the hotel management. We hope to welcome you to our hotel again. In future stay, if you choose our hotel, we will do anything to satisfy you. Please contact us at gr.gs@protels.com before your next trip. Best regards, Hotel Administration.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ana M wrote a review Aug 2022
4 contributions
I had a wonderful experience in this resort. Staff was really friendly and eager to make our stay enjoyable. Furniture in the room was a bit outdated, but the room was clean and very comfortable. It was cleaned daily and we got bottled water and clean towels. The restaurant was sometimes crowded, but it's big so you can always find a table. Food was average, you can always find something to eat and Chef Ramzi made his appearance during each meal, going around the restaurant and making sure everything is up to standard. Beach is sandy and long, water is very shallow and that was problem for us because we couldn't swim in the deep. Animation team is amazing, so cheerful and active from morning to evening. Kind regards to Mostafa, working at the beach bar, who was at our disposal on a daily basis, paying attention to every single detail and making our stay pleasant and stress free. My only complaint goes to the reception staff who did not want to give us the possibility for the late check our on our last day. Our flight was very late and we were supposed to leave the hotel at 10pm, however the staff made us leave the room at noon and did not want to extend our stay at any cost. They advised us the hotel was fully booked and that they have no rooms available which I found highly unlikely. All in all, great hotel for families with small children, friends and families. I will definitely be back.
Read more
Date of stay: July 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Protels Grand Seas Resort, Guest Services / Front Office at Protels Grand Seas Resort & Aqua Park
Responded Aug 22, 2022
Dear Ana! Thank you for choosing our hotel and for your positive review. We're glad that you liked everything in general. We sincerely apologize for the inconvenience that occurred on the last day of your stay at the hotel. At the same time, let me assure you that during the summer season all hotels are fully booked. If possible, we always meet the needs of guests and extend the room. We hope to welcome you to our hotel again. In future stay, if you choose our hotel, we will do anything to satisfy you. Please contact us at gr.gs@protels.com before your next trip. Best regards, Hotel Administration.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
nancy3030 wrote a review Aug 2022
44 contributions28 helpful votes
+1
Rooming was quick..Mr Mostafa at the reception was very nice and flexible.he helped us alot Room itself was good supplied with all aminities (coffee corner..hair dryer).. with side sea view but was amazing. Restaurant is big despite crowded but you will always find a table. Food was average.not so various but you will find something to eat..good quality..and mr Ahmed the manager was really decent. Pool is a large big one with various depths the deepest is 160 cm. Beach is sandy and a bit shallow but there is a marina that takes you to the depth if you want. Animation team is marvelous...they are the main cause of our happiness...they have too many activities from the morning to evening... foam party, cocktail party, color festival, volleyball,aqua gym at morning...mini disco,African show, oriental show,belly dance,live singer,club dance at night... really thank you Mostafa,hesham,ramy and the others...we extended our visit because of you. Aqua was 5 slides only but they were enough to add a great joy to the hotel. Snakes were available almost all day.(burger,hotdog,fries,ice cream) All worker are helpful and cheerful. Sure i will come again. The only bad thing about the hotel is that it lacks shades...need more umbrellas and beach chairs at the pool...but we were enjoyed anyway.
Read more
Date of stay: July 2022Trip type: Traveled with family
Room Tip: Free parking Sunblock and cap are mandatory
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Protels Grand Seas Resort, Guest Services / Front Office at Protels Grand Seas Resort & Aqua Park
Responded Aug 22, 2022
Dear Nancy! We would like to thank you for taking the time to share your holiday experiences at our hotel. We are very pleased that you were able to appreciate our efforts to make your vacation unforgettable! Also, thank you from the staff, whose care you noted in the review. Be sure that we have taken your comments about umbrellas and beach chairs at the pool into consideration and will inform the hotel management. We hope to welcome you to our hotel again. Please contact us at gr.gs@protels.com before your next trip. Best regards, Hotel Administration.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mera wrote a review Jul 2022
2 contributions
The animation team was very sweet and very energetic, and they did a lot of activities, thanks to them all: Mostafa, Hisham, Ramy, Katie, and there are two , but unfortunately forgot names and I like to mention that I have provided day specifically because of their activities and the hotel is really very nice and all of me They work in it very kind and I would like to thank Mr. Ahmed الانمشن كان حلو جدااا و بيعملوا انشطه كتير جدااا و انا زود يوم مخصوص علشان الانشطه الي بيعملوها اسمهم مصطفي و هشام و رامي و كان ف اتنين كمان للاسف مش فاكره اسمهم بس بجد حلوين جدا و الفندق حلو اوي و ف المطعم مستر احمد ذوق جدا و الاستف كله حلو و ذوق شكرا جدا
Read more
Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Protels Grand Seas Resort, Guest Services / Front Office at Protels Grand Seas Resort & Aqua Park
Responded Jul 30, 2022
Dear Mera! Thank you for choosing our hotel and for the positive review, we hope it will help our future guests when choosing a hotel. We are glad that you returned home rested and in a good mood. We hope to welcome you to our hotel again. Please contact us at gr.gs@protels.com before your next trip. Best regards, Hotel Administration.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Madalina U wrote a review Jul 2022
1 contribution
+1
The people are very friendly and they are checking you often if you need anything. Also the activities are creative. The food is very various and the water from pool is clean. The rooms are clean as well and I appreciate the fact that they bring us water
Read more
Date of stay: July 2022Trip type: Traveled with friends
Room Tip: Ask for water from housekeeper
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Protels Grand Seas Resort, Guest Services / Front Office at Protels Grand Seas Resort & Aqua Park
Responded Jul 28, 2022
Dear Madalina! Thank you for choosing our hotel and for the positive review, we hope it will help our future guests when choosing a hotel. We are glad that you returned home rested and in a good mood. We hope to welcome you to our hotel again. Please contact us at gr.gs@protels.com before your next trip. Best regards, Hotel Administration.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mohammad Fouda wrote a review Jul 2022
2 contributions1 helpful vote
I checked in on Sunday 10-7-2022 for 6 days/5nights vacation, and checked out Monday 11-7-2022. First, they are not commited to their confirmation, I booked a ground floor pool view room, and was confirmed by the hotel on Saturday 9-7-2022 prior to my arrival, but when I reached the hotel, I found out that my room is on a higher level, when I complained, they changed the room to a ground floor that doesn't see the pool. The room was not clean, had insects, broken toilet seat, and no tea and coffee. I called the reception several times from 12 noon to 6 PM, yet no one came to fix the room. The food is not good, and it's left to the guests to take it with their hands, tables cloth are dirty and stained and when I asked to change it, they just flipped it over. The pool is dirty, and we didn't think of seeing the beach after that. I requested to check out on the same day of checking in around 8 PM, and waited till the morning to have my money refunded and book another hotel. A terrible experience that won't happen again....
Read more
Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Response from Protels Grand Seas Resort, Guest Services / Front Office at Protels Grand Seas Resort & Aqua Park
Responded Jul 21, 2022
Dear Mohammad Fouda! First of all, let me thank you for your time and consideration in writing your review on tripadvisor. We sincerely apologize for any inconvenience that occurred during your stay at the hotel. Be sure that we have taken your comments into consideration and will inform the hotel management. Have a pleasant and comfortable holiday, positive emotions and amazing experiences wherever you go! Best regards, Hotel Administration.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Maha Gouda wrote a review Jul 2022
Egypt3 contributions
We stayed in the hotel from 28/6 until 2/7. The hotel was overall amazing. Starting from the reception : Mr Gomaa gave us a room as soon as it was available , Salma who greeted us with a beautiful smile and Ahmed who was very nice and welcoming. As for the restaurant : All kinds of proteins and main dishes were available in all courses ( Meat , Chicken and Fish ). All under the supervision of Chef Ramzy, who set up all the boufette . The taste of food was amazing and Chef Ramzy made a piece of art out of the fruits and desserts. The Animation Team was super with all their shows ( mini disco , oriental shows , Live Singer and more ) and we stayed in parties and entertainment all day and night. You can find them around you with fun games and activities . Everyone was amazed by them. They really made us super happy during our stay. We even didn't want to hang out outside the hotel. Mr Amgad with his generosity and hospitality. He always mad sure that the food and beverages were in large quantities and he was going around all day asking the people if anything was missing. Mr Mahdy with his smile and hospitality . He was among the guests all day asking them if everything was okay and if they needed anything. Really, We felt like we were at home there and the staff was like our family helping and entertaining us. Thank you for the great hospitality. Greetings , Room 1127
Read more
Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Protels Grand Seas Resort, Guest Services / Front Office at Protels Grand Seas Resort & Aqua Park
Responded Jul 6, 2022
Dear Maha Gouda! We would like to thank you for taking the time to share your holiday experiences at our hotel. We are very pleased that you were able to appreciate our efforts to make your vacation unforgettable! Also, thank you from the staff, whose care you noted in the review. We hope to welcome you to our hotel again. Please contact us at gr.gs@protels.com before your next trip. Best regards, Hotel Administration.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
PRICE RANGE
$59 - $142 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand seas resort hostmark hotel hurghada, grand seas hotel hostmark, grand seas hurghada
FORMERLY KNOWN AS
Protels Hotels & Resorts
LOCATION
EgyptRed Sea and SinaiHurghada
NUMBER OF ROOMS
226
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Protels Grand Seas Resort & Aqua Park
Which popular attractions are close to Protels Grand Seas Resort & Aqua Park?
Nearby attractions include Jungle Aqua Park (1.9 miles), Sand City (1.2 miles), and Senzo Mall (1.4 miles).
What are some of the property amenities at Protels Grand Seas Resort & Aqua Park?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Protels Grand Seas Resort & Aqua Park?
Top room amenities include air conditioning, a refrigerator, and a pool view.
What food & drink options are available at Protels Grand Seas Resort & Aqua Park?
Guests can enjoy a swimup bar, an on-site restaurant, and a poolside bar during their stay.
Is parking available at Protels Grand Seas Resort & Aqua Park?
Yes, secured parking is available to guests.
What are some restaurants close to Protels Grand Seas Resort & Aqua Park?
Conveniently located restaurants include Nino's Restaurant, Corallo Restaurant, and S-Square Samurai.
Are there opportunities to exercise at Protels Grand Seas Resort & Aqua Park?
Yes, guests have access to a pool, a sauna, and yoga classes during their stay.
Are any cleaning services offered at Protels Grand Seas Resort & Aqua Park?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Protels Grand Seas Resort & Aqua Park?
The staff speaks multiple languages, including German, Russian, and Arabic.
Does Protels Grand Seas Resort & Aqua Park have any great views?
Yes, guests often enjoy the ocean view available here.