I'll start by saying that we've been clients of the Sunrise network for 6 years in a row (previously 4 years at Sunrise Royal Makadi and one year at Sunrise Remal Resort), and the affiliation of the hotel with this network was a sign of quality for us. Even during COVID, we took the risk and came here because we were confident in the quality of our vacation. However, this year, for the first time, we felt disappointed with Sunrise. Their slogan "Welcome home," which used to inspire us to return here again and again, did not resonate with us this time. This Sunrise is not a home. At least, it's no longer our home. So, in order: - There is practically no internet in the hotel. Even at the reception, it's of terrible quality, and it's completely absent in the rooms. - The rooms (we have two - one for adults, one for children) are clearly outdated, with poor plumbing and occasional issues like malfunctioning air conditioning or lock on the entrance door (we experienced both). - The sea is like a puddle: I counted 325 steps from the water's edge to the buoys, and the water never reached above the waist. Clearly, there are no fish or corals here. Even with children, the sea is not very convenient. - Obviously, with such a beach and sea, the main pool becomes the key entertainment and relaxation area. However, today, when we still have 5 days of vacation ahead of us, we received an "A-5 format note" from the hotel management that this pool (and the entire central area of the property, including the pool bar and snack zone) will be closed for renovation tomorrow (!). How is this possible with guests? Considering that there are only two pools here (the other being a small water park), we, with a 9-month-old baby, are essentially deprived of the opportunity to relax by the pool. In other words, there was no information about the renovation, we booked a tour, arrived, spent half of our vacation here - and suddenly we find out that the pool no longer exists. Starting tomorrow! The presence of a pool was a significant condition that influenced our choice of hotel. Look at the photos - they all somehow include that area that was closed for renovation! If we had known about this repair in advance, we would not have booked this hotel, and since the pool worked perfectly all the previous days, it's not a force majeure but a planned renovation. That is, the repair dates were known in advance, the management simply did not provide this information externally to avoid losing profits. In such a case, a normal business, when booking rooms during renovations, should have informed customers, provided a significant discount, or relocated them to another hotel on-site. We, of course, filed complaints at the reception. They promised to relocate us to another hotel. Only one - because there are no other available spaces... All of this took several hours, and in the end, they informed us that the room (not two as we paid for but one!) would be inferior, cramped, and with a view not of the sea/mountains but of the parking lot. If you want, you can move, and we will try to provide you with transportation... We still have five days of vacation ahead of us, which we've been waiting for all year. We have three children, including a nine-month-old baby. We are long-time clients of the Sunrise network. We were prepared for anything, but not for this kind of treatment from the hotel management. This situation is a vivid example of when a business thinks about itself rather than its customers, when every clerk wants to avoid difficult but correct decisions. And as a result, it loses loyal customers, its own reputation, and the reputation of the network. It's unfortunate that this happened with Sunrise...…