The reception lobby is dirty and the mens bathroom in smelled horrible while the women's bathroom was out of service. When we first arrived they asked us to sent in a small conference room while we were about 50 people. The room was small poorly lit and didn't have enough chairs so some had to sit in the floor. We sat there for a couple of hours untill they printed our ID and prepare some paperwork despit having our names two weeks in advance. We had someone's grandmother who became tired from the long wait. When her granddaughter tried to complain to the manager, the manager became hostile towards her and didn't hear her complaint. I can't stress how horrible there treatment was enough The rooms were small, one of them didn't have a fridge and some of them had horrible bathrooms. The grass was poorly maintained and the smell of fertilizers was strong. The pool and the beach were not good. In conclusion this hotel is really terrible…
The staff isn't friendly at all, they have no patience nor professionalism in their way of treatment. We have arrived at the hotel with our friends and they kept us waiting for 3 hours without even giving us a glass of water, waiting for the rooms. Then we needed to go to the toilet and it was awful no hygiene at all! Letstalk about the food. The restaurant's smell was not acceptable at all we couldn't even pass by it!! I DON'T RECOMMEND IT AT ALL!!
A trashy place that lacks basic services and maintenance. Even the lobby was not clean and restaurant was extremely smelly. Also, unprofessional staff who lacks basic guest relations and handling skills! The beach was small but ok and the pool was very small and dirty
Everything is wrong about this place, from hygiene to food and pools, I booked 3 nights and checked out after the first night Dishes in the buffet are poorly washed and smell awful, food is low quality and cold even in the beginning of the buffet and buffet variety in 3 meals is almost nonexistent. Telephone lines are cut in all rooms and no way to reach the front desk or room service except to walk all the way from your room, my room had no AC and I reported the issue twice without solution.
This place is the worst place you can ever see. The food got us a fever as it was poisonous and no one even apologized. Its not clean and it is full of different and many insects. The pool was horrible. The stuff was very impolite and disrespectful.
super vaication at zya regina hotel hurghada i love everything good stuff and amazing animation team they did a great job trying thier best to make the guests happy thanks for all and thanks for the animation manger moudy
Having an amazing holiday so! Hotel is clean and comfortable! There is plenty to do on site, the animation team keep you busy and entertained! Rocky was especially welcoming and always encouraging you to join in activities! Barvstaff are very attentive and never leave you with an empty glass!!
We stayed in a two bed standard room (the appereance of the standard room doesn't even similar to the pictures on the websites). The bathroom, balcony, beds were very dirty. The free Wi-fi is a lie, we had to buy a SIM card immediately when we arrived. DO NOT try to go to the street at night. In the shops the sellers want to fool the visitors, you can't find prices anywhere, they just tell you a 3x price. The cleanliness of the room was horrible, we had to ask the staff to clean our room please. The beach is beautiful, but in every 20 minutes somebody came up to us to sell something to us. On paper it is a 4* hotel (in reality 2*), but don't expect shampoo, shower gel or anything like this. We couldn't even hang out our clothes to dry. The food was very unanimous. Personally, I don't recommend this hotel to anyone.…
Hotel is very clean in all areas, we have a room with a sea view and the views are spectacular. All staff are super friendly, helpful and very polite. Lots of activities while on resort. The entertainment team are awesome and always offering activities, exercise routines, volleyball, discos, karaoke and lots of evening entertainment! Special mentions for Ahmed (bar staff) just one of my faves! Providing the best cocktails and service! Rocky was so much fun and always encouraging us to join activities!! Sonny was another superstar always joking around and making us laugh!! Overall we've had an amazing holiday, thanks to all the staff at Regina! weather has been hot but bearable never dropping below 30 degrees and the sea temp is lovely and warm!
Best vacation we had at zya Regina From the front office till the beach boy Thanks for mr. sherif The animation team super they doing an amazing work under control of their manager mr.moudy thanks guy’s for everything we will come back soon
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