Very nice classical hotel, clean and with beautiful sandy beach, nice restaurats and staff:) we loved it ! Also close to city centre and to the airport :) There is not any coral around beach but the hotel offers very nice trips by boat :) We traveled in september 2021 .
The Resort is really realxing... The Reaort is HUGE, with lots of restaurants and pools with islands. The beach was so big and the whole resort was beautyful. The hotel has also a Free Walking Tour of The Old City of Hurghada, but I recommand you to not do it.
Our 5th time in this hotel & again it was lovely, we arrived on the 10th checked in the room we got was lovely but we asked could we be changed to the top floor no problem off our friend on reception did it straight away. The food was enjoyable in the buffet restaurant,but the Mexican, the Mediterranean & Nigma was excellent. All the staff are hard working & lovely, unfortunately due to the Coronavirus the had to close after our departure on the 17th, but we will return when we can. Love to all the staff keep safe. Janet & Dave Capps 😘
Grand Resort Hurgharda I have to start by saying that the Red Sea Reps and most of the workers were friendly and helpful. The only reason we went to Egypt was to go on the Nile Cruise. The 7 day cruise that we were to go on was cancelled because of the coronavirus on board the ship. Information about the cruise cancellation came in the form of a letter under the door which we found at 2am in the morning. To be fair I did here a knock on the door in the evening but I thought that is was on of the room cleaning staff that seemed to keep coming to do bits of cleaning such as topping up the hand soap, bringing clean towels or extra bottled water. It seemed that they expected a tip on each visit. (up to 4 times a day) It was our intention to spend a few days in Egypt to get used to the weather first. Instead, we ended up spending the whole two weeks at the Resort. We stayed at The Grand Resort which we consider is worthy of no more than a 3* hotel at best. The holiday we booked was an all inclusive package. Not being big drinkers we chose not to upgrade to the drinks package. But what we got was a LIMITED all inclusive package. It depended very much on where we ate and at what time. There were two places where the food and drinks were all included, then a lot that only included the meals and not the drinks. It was easy to pay extra at these other places to have unlimited drinks and the entertainment included, however this defeated the object of buying the All Inclusive package in the first place. The information about which places were ACTUALLY all inclusive wasn't given to us until the day following our arrival. Being in a fresh Country We had hoped the we would learn something of the basics on the day we arrived. Such as where the breakfast room was, at what times that was and what are the tipping customs of the place aslo what currencies are acceptable. Drawing Egyptian money from the Resorts ATM was easy but not so easy when it came to changing the new English £20 note into Egyptian money, as the ATMs were not upgraded to accept them. We don't know about the £10 or £5 notes as we had none. The bank opposite the Resort (CIF) changed the Egyptian money into smaller Egyptian notes but only as small as £50 (no £20 notes). We went on some trips to break up the week, which were good. The trip to see the pyramids at Cairo was good. The bus broke down on the return journey but it was quickly sorted. We was even escorted back to our resort by the Tourism Police to ensure our safety. (although we didn't find out about the escort until we almost got back) ***** Now lets get on to the bad and good points: - (remembering the Egypt is seen by some as a 3rd world country) We do not consider ALL the staff to be honest. We had room service on the first night. We paid in cash and the man asked us to sign the receipt he had which I did without reading, which was a big mistake. He took the money and I discovered later our room was still billed for that room service. The manager made enquiries however he was told that we had not paid ANY money. So beware if you are asked to sign ANY paper after paying cash it is a con. You should not sign anything if you pay cash but instead get a receipt for ANY money you pay. The room receipt clearly states that you should not sign it when you are paying by cash. Outside the resort it was not easy to walk very far without being pestered by the shop keepers trying to get us to go inside their shops. Once inside the shops the pressure sells would start. Even worse was the fact that we were touted within the confines of the resort. We were were touted daily for massages, smoothies, restaurants and for Quad Bike Safari trips, all these you pay extra for. It didn't matter if we were have a quiet drink in the lobby, sunbathing beside the pool or even having a meal. The Door LOCK did not stop the cleaners entering the room when They wanted. When we were in the room wanting some peace and quiet we had to put the chain on the door. It was very annoying to find the the DO NOT DISTURB sign was usually ignored by the room cleaning staff. Even after putting the chain on the door didn't stop them from trying, they just rang our phone from another room asking to be let in. There was no hot drinks making facilites. Some of the sockets worked off a central switch which we had to ask about. Tha balcony light was not fixed after it had been reported. Tiling on the edges of the balcony were loose. Some of the drinking glasses had chipped rims, quite a few plates had a bit chipped off the edges and the buffet food was not protected from the birds an flies that could be see in two of the indoor eating places. The coffee left much to be desired and the milk that they had was very watery. The WIFI is very poor and in limited areas. The pool floors were in a state of disrepair. Some of the reception managers were very abrupt when talking to us. (others more friendly). Outside the resort it was not easy to walk very far without the shop keeping trying to get us to got inside there shops. Once inside the shops the pressure sells would start. ***** And now for the Good points: - The room we upgraded to was Big with a nice balcony which sported a lovely view of the pool area as we sat in the chairs at the outside table. The decor was pleasantly neutral. There was a fridge. The room had plenty of storage. The inside seating was a sofa plus two chairs in front of a coffee table. The bathroom had a toilet, bidet, sink with a large wall mirror and a shaving mirror. It also had a shower over a small bath though the plug would not close. Above the bath was an added retractable clothes line. The TV had an English film channel and, with a poor reception, a world news channel (with a weak signal) along with several local channels. The bed was Big. 6' 6" x 6' 6" and it was soft. 3 pillows wide. The room was kept very clean. Unsurprising as the cleaners seemed to be in it more than we were. The eating places were within easy walking distance. Oh yes, the resort sprayed round the pool area to keep control of the insects. ***** Not a place I would recommend. Although if you can get a cut price deal it might be worthwhile. *****…
at the hotel i was satisfied with the room, first i had a deluxe room and secondly a junior suite, food is fine, cleanliness in the rooms as well, the staff at the hotel are also very friendly, i will be back