This hotel is great, the staff care about you and that you are enjoying your holiday. From the Room Boys, to the Top Management everyone greets you, even the gardeners who keep the grounds immaculate.
I had a great time at this hotel and felt like a queen. Friendly staff,starting with the reception staff,there was a particular staff member at the reception who went above and beyond to find the animation football ball for my son which wanted to play football. Ahmed the waiter from the restaurant provided a 5 star service for me and my family for the whole stay and we stayed 2 weeks. Blacky from the animation team is the heart of the hotel and he seems to be the only one working,despite having a team of animation of I belive 5 people. The reason for my rating being 4 instead of 5 is because I was shocked to see how just Blacky entertains all the guests and tje other ones don't get involved but no one seems to be noticing,therfore management should have a closer look into that. The beach itself is clean and well maintained. The food is okay for an all inclusive. I recommend the Scuba Diving experience with Elghanammi,(water sport centre on the beach)very patient and a real professionist. Thank you Ali Baba for an amazing holiday. …
Wonderful It was a very splendid experience for me and my kids. Just came back from our vacation. This hotel is beautiful, the pools are nice and clean. We really liked the private beach as well. But the most outstanding part of our stay was the staff: they are very, very friendly and will do everything to make your stay unforgettable. Special thanks for the guy from the Reception Amr Hisham, he was really so helpful and kind to us. Big greetings for him from all our family. We will not forget his kindness. Delicious food and the best service. we will recommend the hotel.
It's not a hotel, it's a house that you always come back to with a smile, leave crying ... it's not the service, we are not hotel guests - We are family👨👩👧👧👨👩👦👦👨👩👧👨👩👧👦 You can feel the atmosphere of the family at every step ... in the room, in the restaurant, in the garden by the pool or by the sea ... everyone is always smiling and helpful. I love this place and these people. I will be happy to answer all your questions .... I know this place well "because it's my home"🏡. THANK YOU 😘
Best aqua park i have been ever in.. it is suitable for all ages. We stayed in Aladdin hotel and we had free access to use the awya park in ali baba hotel... High safety precautions there. Very helpful amd caring staff. You will definitely enjoy it.
We stayed in Ali Baba 6th - 17th of April. A big shout to Mr Josef Shehata (F& Manager) who helped with my son’s dietary requirements during our stay. A big thank you for 5-star service and for always going the extra mile to Abdel Sayed (Senior Captain), Mostafa Nassar (FB) and Ahmed Sobhy (Asst Headwaiter) Pros: Perfect location (close to the airport), nice pool, water park + 2 x beaches (sandy and stony), daily kids' entertainment + breakfast by the beach every Sunday Cons: WiFi is very weak and works only in a foyer (you can buy a good quality, fast WiFi in a shop available in a lobby). This was the 1st time that I had to pay extra for ironing our clothes as neither an iron/ironing board was available upon request nor an ironing room was available within hotel premises Overall we had a great time and enjoy the perfect weather. I’d recommend a boat trip to an Orange bay and a safari with quad bikes…
We were on holiday in Ali baba Palace hurghada from 13.04.2022 to 23.04.2022 they gave us a room with two single metal beds we couldn't sleep all night beds were very noisy next morning i went to reception ask them change the room witch they promised they will do it by evening but they didn't change the room every day I have to remind them and they promised The last day we paid extra for one day because our flight time was charged for few hours but 10 o'clock in the night they start ringing us to clare the room and told us it's booked for 12 o'clock we try to explain but they were not listening my mum and dad both over 70 were kicked out of their room my friends mum had leg problems there she was little slow 5 people turned up her door and threatened her to call the police we told them we booked for extra day and we were checking out 1 o'clock in the night anyway but they said your room is booked till 12 o'clock in the night but they kick us out before 12 o'clock in the night It is a beautiful place the workers are really friendly but management in this hotel is very bad and rude I've been place's around the world but this hotel management is the worst.…
Just got back from a 2 week holiday at Ali Baba with a family of 5, rooms 4916 and 4914. We had a wonderful time at this hotel and enjoyied our time here. We found the staff very helpful and friendly. I especially want to mention the lifeguards Kerlas and Yassar who made our holiday fun and memorable. Also, Mustaffa the pool boy was so kind and helpful and made sure we had everything we needed. Ashraf in the pool bar went above and beyond for our family making sure we had cold drinks continually. The level of care, friendlyness and fun of these people really made our holiday quite special. Thank you. Food was lovely and I really cannot understand the negitive reviews about the menu selection. I would especially recommend the Seseme resturant and their Tappapniki evenings, tastey food and lots of interactive cooking fun. It was a shame that one of their restuarants were closed at the time of our stay as it would have taken some pressure off the remaining places but I also understand the hotel was quite quiet during our visit. Rooms were very basic but clean and tidy with comfortable beds. Our cleaner worked hard making sure the room was clean and tidy. He would often leave towel animals for our daughter and when learning of her birthday even left her ballons and fresh flowers. Customer relations were very helpful and supported us whenever he had questions. They have a lovely private beach which is sadly quite stoney so don't forget your beach shoes. I really wanted to give this hotel a 5 star review but sadly I cannot. The annimation team and daily entertainment is shockingly bad and really was the worst I have ever seen in a hotel. When we first arrived I actually thought the singer on stage was a drunk guest trying Kareoke. It turned out to be their headline singer. It's so made it actaully worked more as a comedy sketch. If you want to improve your guest experience Ali Baba, please reconsider your entertainent packages as it is letting the hotel down badly. We have stayed in many hotels in Hurghada who all have great entertainment available. You're missing a trick here ........ We were also very disapointed with the trips available through the hotel. We always expect the trips to be more expensive but we found if you barter a little you can book these trips at around 50% cheaper of their initial price. Sadly even with the 50% off I would recommend you stay away from them. The submerine trip was a total joke. We were taken to a very old rusty boat which looked about 40 years older than the boat in the sales broacher. There were not enough snorkles for everyone on the boat so a 1 hours snokling experience turned out to be 10 mins in the water once I waited for someone to leave the water and hand their snorkle back in. Drinks were massively over priced and they have VERY hard sell for the pictures and vidoes they make of you during your time on the boat. They initially want £180 for there full package but after some bartering they acceped £25. It felt like all they wanted to do was rip you off and take your money. We had also booked the Desert Saferi for our daughter and were told she would be able to ride the quads and buggies once out on safari. WHen we arrived in the desert we were told she was too young and we shouldn't have been sold the ticket. When we addressed this point back at the hotel it was dismissed and as they had already had our cash they seemed disinterested. The show they offered during the safari was laughable and many guests walked out half way through and demanded to be returned to the hotel. Not a good experience at all. I realise these trips are not run by the hotel but as they are in your lobby you have to accept they reflect on your hotel. I would recommend the management team go on one of these trips themselves and better understand how poor they are and prehaps change these companies to more repretul companies,. Book through trip advisor for a better experience. I would recommend FTS travels for better packages.…
Just returned from a nice break, however there are one or two issues with the holiday. Upon arrival we were greeted at reception all was going well until my daughters Egyptian partner was booked in. Reception staff very rude and denied him access as he was Egyptian, stated he could not be in the hotel. We asked to pay the difference On the cost of the holiday and this was refused stating he was not allowed. Following morning the matter was addressed with the manager and he was allowed to holiday with us. The night reception team were very rude and unhelpful and had lied to the manager what had happened. Food is good and always something available to eat. Staff at the swim up bar were amazing and really made the holiday. Food there was excellent. Rooms good and comfortable but a bit hit and miss if you were left tea and coffee, we had no water left several times and bottles not available from the bar, only cups of water or fill your own bottle. If you like to swim on the beach, it is very stoney so you need beach shoes. No good for snorkelling. Avoid the trips from the hotel. Almost twice the price you can buy them from Outside the hotel Taxis easily caught from the main road outside but be careful as they will try to charge you well over the odds. Should cost you no more than 70egp into Hurghada. It’s a short walk to Senzo mall from the hotel. Be careful around the swimming pool, it gets very wet and slippery, saw several people fall over and had suspected broken bones, Hospital on site but £160 for X-Ray then more if people needed treatment, the issue around the pool needs to be addressed to prevent the falls. Animation team, What animation team, limited entertainment especially on an evening. Hardly any British guests, the hotel state they want more British but do little to invite or welcome them much more work needs to be done on this aspect. Would I stay again? No, it was a good holiday with family and the staff at the pool bar were great fun and very friendly, if you need to speak to reception do this during the day, there are much more friendly and helpful than the night staff who were nothing but rude and made a very poor start to the holiday.…
We have just got back from a three week vacation and as always it has been amazing. I dont understand why people say the food is horrible because it is amazing, there is so much choice and yes some things are the same everyday but there is cooked grilled meals everyday which gives a good choice, if you want english food then don't choice egypt..... As if you come to Egypt expect to try differet meals...... The pool boys are very good, always asking if you need anything and are always willing to get you anything...... Abu from the forty thieves club we loved seeing again.... Remembered us after 3 years and again so helpful and made our visit feel like we were royalty...... And the last review we have is our room cleaner hassan esmaiel room 4716.....he was amazing, he would leave us towel animals everyday which our daughter loved and would attend to out needs any which way we needed.... He always had a smile on his face and was so friendly..... Everytime we come back to alibaba we always try to get the same room so we have hassan being there, as it would not be the same without him. We cant wait to visit our second home again!!…
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